Thank you for your inquiry. We're sorry to hear that you're having this issue using your phone.
Do a soft reset on your phone.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.
Have a good day.
answered 3 years, 3 months ago
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