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Customer Questions & Answers for
(Unknown)

Customer Questions & Answers:
257 Questions
 | 
264 Answers

Questions & Answers for (Unknown)

Question

How can I find out what my voicemail password is on my Samsung SGH-T404G

I set up my voice mail last night, today I tried to retrieve messages...it asked me for a password which wasn't asked in my initial set up...now I can't get my messages.
asked 3 years, 3 months ago
Anonymous
98563
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, since voicemail is a network dependent feature, you will need to contact your service provider.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

What is the "E" on the display window?

asked 3 years, 6 months ago
TeeKay
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TeeKay!
Thank you for your inquiry.

Regarding your concern please coordinate this with your service rovider for further assistance so they can inform you what the "E" means in your display window

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
samsung6
-3points
0out of 3found this answer helpful.
Question

When I receive a picture on my phone it does not fill up the screen. Is there anyway to enlarge the picture so it look like the picture that you take

asked 3 years, 1 month ago
sirdavey46
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

T404G- Can't send or receive picture text's.

asked 3 years ago
cumbepal72
Mentor, Ohio, USA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
+1point
1out of 1found this answer helpful.
Question

when are you posting a download for updating firmware for the SGH-T404G

SGH-T404G randomly reboots and locks up when on internet, and all the other problems and quirks in the software that are all over the internet
asked 3 years, 3 months ago
BajaBandit
Colorado
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you find a wired headset? All the online sales are for other Samsung Products

How do you access and listen to the music. I have an 8GB SD card that I inserted, which already has music on it. Thank you. Music would be a much enjoyed plus.
asked 3 years, 6 months ago
MarilynD
Mesa Arizona
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MarilynD!

Thank you for your inquiry.

Questions concerning the use of your handset are best addressed through your service provider.
Trac Fone ( 1-800-867-7183)

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Does this phone accept MicroSDHC memory card?

asked 3 years, 2 months ago
FOUR
LOS ANGELES
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my T404G WILL NOT DILE OUT OR RECIVE CALLS PLEASE HELP tex is ok

asked 3 years ago
festis
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

It appears that we will need to take a look at your device to properly diagnose it. You can schedule a repair from the Support page on our website (http://bit.ly/oC1j54) or file a Service Request from our Support form on our Facebook page (http://on.fb.me/n0xqXn)

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

My cell phone is not reading that the sims card is in place

asked 3 years, 2 months ago
rlsaine
78676
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

anybody else having issues with the qwerty board?

When I am trying to type a text message the keys either repeat themselves 2 or 3 times for no apparent reason at random and quite frequently, or appear unresponsive to my first touch when I am sure the right pressure was applied (most commonly the "space" key). Is my particular device defected?
asked 3 years, 2 months ago
SendoTenshi
Port Lavaca, TX
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How did I get my phone out of silent mode?

I have tried going to call setting and everything that makes any sence but still my phone says, "silent mode is activated" eventhough all my ringers are set on high/vibrate.
asked 3 years, 2 months ago
mtatman
47448
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mtatman,

Thank you for your inquiry.

Just press on the # (pound) sign for a few seconds to take the phone off silent mode. Press it again if you want to put it on silent again.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

My T404G has the wrong time - still on EDT. Should be EST

asked 3 years ago
T404GBob
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i download the drivers and software so that i can transfer data from pc to phone? when i click on the download button, it doesn't do anything.

asked 3 years, 6 months ago
littlebitcountry
indiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi littlebitcountry,

Thank you for your inquiry.

Questions concerning the use of your handset are best addressed through your service provider.

Trac Fone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
-3points
0out of 3found this answer helpful.
Question

How do i turn off the service days text off the main menu?

asked 3 years, 2 months ago
Storminsoul
Missouri
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Change default number in contacts

How can I change a contact phone number to be the default number in my contacts?
asked 3 years, 2 months ago
Joaneb
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours
7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

can I get a users manual for this phone

I want to learn all of the functions that are available for this phone
asked 3 years, 6 months ago
DougM1
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi DougM1!
Thank you for your inquiry.

Samsung has launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.
However, the user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website which is www.samsung.com, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.
Additionally, we encourage you toview the FAQ's for your device, as this provides step by step instructions for many popular features of your device.
Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.
You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How do I see a picture sent to me on my T404G? The phone keeps retrieving it and deducting a minute each time, but I never get the picture.

asked 3 years, 2 months ago
skeyser
upstate NY
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

do I really have to do all this to ask how to take the back off my cell phone?

t404g
asked 3 years, 2 months ago
pbemont
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151172

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I can't send or receive picture messages. My service provider is not able to fix the issue. Please help!

asked 3 years, 5 months ago
jrodg34209
Bradenton, FL
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jrodg34209!

Thank you for your inquiry.

Multi Media Messaging is a network dependent service.

Please make sure that your Multi- Media Messaging service is properly configured on your phone. Contact your service provider for assistance in activating the service.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
+1point
2out of 3found this answer helpful.
Question

How do I watch video?

I loaded some video onto the mini SD card, but it won't play when I find it in the menu.
asked 3 years ago
Subliminalshock
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
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