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Customer Questions & Answers for
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Customer Questions & Answers:
257 Questions
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264 Answers

Questions & Answers for (Unknown)

Question

phone locked with PUK blocked

I tried to set up a pin code and ended up with a PUK [whatever that is] locked up. What to do?
asked 2 years, 5 months ago
donnellymjjd
Hamilton, NJ
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why won't my phone send pictures to my computer via bluetooth?

The phone refuses to connect to send the pictures. My computer says i need some drivers, but I didn't need them back when I bought the phone and was sending stuff via bluetooth then.
asked 2 years, 10 months ago
Ramlatus
Bay Saint Louis, MS
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ramlatus!

Thanks for reaching out! This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products. Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How and where can I get a user manual for my NET10 Samsung T404G Slider???????????

Bad Bad , The Terms and conditions Info is twice as large as the User info supplied with
Phone. Nothing about using the tools supposed to be supplied with phone. And your WEB site is not any Better.
asked 2 years, 10 months ago
jerryc38
home in maryland
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

I'm sorry you are having difficulty with the manual. This subject is best addressed by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

How do i download music from computer to phone?

I have a Samsung T404G phone
asked 2 years, 4 months ago
Anonymous
Hagerstown,Md
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Questions concerning the use of your handset are best addressed through your service provider. Trac Fone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why cant i see my screen anymore

the screen still lights up but i cant see anything
asked 2 years, 4 months ago
aleciag28
landrum, sc
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I canot sync my t404g with computer ,it does not see it??

bought a samsung cable and it does charge phone but does not see the 16 gb micro sd card??
i have changed setting from modem to usb mass storage.
asked 2 years, 4 months ago
ajimenez33
gaithersburg md 20886
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Questions concerning the use of your handset are best addressed through your service provider. Trac Fone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do i tab on the keyboard using that T404G

I just need to know how to tab using the T404G
asked 2 years, 9 months ago
rocknnmike
In my house
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 2 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I set the gmail app as "trusted" so that I don't keep getting the "Send HTTP?" message?

All downloaded apps seem to default to "untrusted," which makes them unusable.
asked 2 years, 8 months ago
Anonymous
Moorefield WV
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a way to download photos from the t404g to a computer?

asked 2 years, 4 months ago
braznell
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
So far I haven't found a way to connect with a computer. However what I did was to send the picture to my e-mail account and get it that way. Hope that helps a little bit.
answered 2 years, 4 months ago
esimgee
Irving, TX
-1point
0out of 1found this answer helpful.
Question

How does one transfer music files stored on a computer to my T404g from a sd card and not using a cable?

asked 2 years, 4 months ago
luckygal
Iowa
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Bluetooth Connect To Windows 7 - Peripheral Device Error

Having issues getting the phone to fully connect up. I get this preipheral device error in which Windows 7 says it needs a device driver.
asked 2 years, 4 months ago
NormRidg
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I unblock my SIM Card

Phone display says PUK blocked/Emergency call
asked 2 years, 3 months ago
BRabbit
Pelham GA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing, minutes/data used, and SIM unlock requests are handled by your service provider.

A list of service provider contact numbers can be found at the following URL:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&;PG_ID=557&PROD_SUB_ID=627&PROD_ID=0&AT_ID=30816

We apologize for any inconvenience this may cause.
answered 2 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I change the back ground color on my phone?

I have a Samsung SGH-T404G and I like the phone and just want to change the color of the text background. Please advise.
asked 2 years, 3 months ago
Anonymous
26253
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

is there a Microsoft windows interface to download my contacts.

asked 2 years, 8 months ago
ez1gee
Mt. Vernon
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What does the icon -- with the letter "E" superimposed on a blue square-- on the top right of the display mean?

asked 2 years, 3 months ago
alexo78
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, this typically means you are using the EDGE network. EDGE, which stands for Enhanced Data rates for GSM Evolution, is a faster version of GSM. EDGE is a high-speed 3G technology that was built upon the GSM standard. Please contact your service provider for more info as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
+2points
2out of 2found this answer helpful.
Question

i have two questions to ask

The first one is i purchased the Motorolla HG3 BlueTooth headset is that compatible with my phone?Also i made another purchase for a USB cable however it doesn't work with my device it say its in use on the phone however it said i need to download a certain thing.The usb cable is a samsung Data link cable.So what to do?
asked 2 years, 3 months ago
Anonymous
lake hiawatha
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

my phone won't detect my addin micro SD card

there is a capital E at the top of my screen, next to the battery indicator.
I have tried this card in another T404G phone, and it reads it without any problems.
asked 2 years, 3 months ago
cawman
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

t404g

On my t404g I can not seem to be able to install java games from computer useing both .jar, and .jad files. I have installed studio 7, 3, and 1. I can get games to other file, but there seems to be no install or start to press. Is there a code required to install games? I am a stage 4 metastatic cancer pacient, and need this installed, to help get threw treatments. please help
asked 2 years, 3 months ago
yojojo10
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I download pictures from my phone to my computer

asked 2 years, 3 months ago
mbenton
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please coordinate with your service provider with regard to this phone model.
Trac Fone ( 1-800-867-7183)

Note: Tracfone has their own technical support for their phones.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I connect my t404 g to my computer (to transfer mp3s)?

I'm following the Samsung tutorial on how to transfer media files from my computer to my phone's memory card, but my computer won't recognize the phone.
asked 2 years, 3 months ago
ailahsage
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, try utilizing a different USB port. Should issues remain, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
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