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Customer Questions & Answers for
(Unknown)

Customer Questions & Answers:
257 Questions
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264 Answers

Questions & Answers for (Unknown)

Question

How do I remove information from my home display page?

I have a Straight Talk Samsung t-404g and it constantly shows the words "Home" and lists how many days of service I have left.
On past Samsungs I've owned I've been able to change the "Home" to another message.
Is there any way of doing so with this phone, and if not is there any way of removing the message all together?
It's rather annoying.

Thank you!
asked 3 years, 3 months ago
rachelsky
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your correspondence! We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

is a user manual avilable for SGH-T404ZKATFN cellphone?

I registered this product and can not find any further information on your web site about it.
asked 3 years, 3 months ago
DavidPrt
pa
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Here is the link to your user manual: http://www.samsung.com/us/support/downloads/SGH-T404G

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have the samsung t404g. I removed the back cover to soft boot. Is the memory card supposed to stick out when you close the back cover?

asked 3 years, 2 months ago
techhelp
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps on the proper way to insert/remove the memory card on your device.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151173

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below or feel free to ask us on Twitter @GalaxySsupport or @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/1P7mI

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I use the join feature on my phone for conference calling?

I am trying to may a three-way phone call while on the phone I dial the other number then goto options but "JOIN" is not highlighted to select?????
asked 3 years, 2 months ago
JennyJenJen
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included Tracfone's contact information below.

Online at http://tracfone.com
By Phone at 1-800-867-7183

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

my phone wont pick up blue tooth devices how can i fix this?

it used to pick up the blue tooth and now it wont pick up mine or my daughters or the blue ant device
asked 3 years, 2 months ago
blueberryx
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I remove/delete browser from my T404G phone

asked 3 years, 1 month ago
michael292
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Michael292,

Sorry, it's not possible to remove preinstalled applications such as the web browser from the SGH-T404G Tracfone.

We apologize for any inconvenience that this may cause.

For future inquiries, you may contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungsupport

To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i cannot call out on my new phone ?

can recieve but cant call out
asked 3 years, 1 month ago
remoore53
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I turn off T9 texting?

asked 3 years, 2 months ago
Bpaige
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
when you have a blank message open, select the box where your message is typed. press your left soft key and go down to "abc" mode
answered 3 years, 2 months ago
kylestrine
Bradenton, FL
0points
0out of 0found this answer helpful.
Question

one

how do i turn off silent mode
asked 3 years, 2 months ago
inasw
wright wy
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please see below for steps.

Adjusting the Call Volume

During a call, use the Volume keys on the left side of the phone, to adjust the speaker volume.

-Press the Up volume key to increase the volume level and the Down volume key to decrease the level.
In Idle mode, you can also adjust the ring volume using these keys.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do i tab on the keyboard using that T404G

I just need to know how to tab using the T404G
asked 3 years, 3 months ago
rocknnmike
In my house
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 3 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can I transfer my address book from Moto Razor sim card to Samsung T404G without manually reentering each contact ?

asked 3 years, 3 months ago
mike6042
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
yes set it up for bluetoth you have to do each one but its easy. after the bluetooth is set up take your razr, go into contacts. on first one hit options, push up on ring to "share phonebook entry" hit the select, it will give you a list of connected devices(the new phone) hit the center select button and it will show a send screen of 100% of ?kb as it sends it to the phone. new phone will chirp when recieved...
i am doing this as we speak...
answered 3 years, 3 months ago
morax
0points
0out of 0found this answer helpful.
Question

Why does the PC studio not support the SGH T404G cell phone?

PC studio says an unregistered model has been connected
asked 3 years, 1 month ago
Anonymous
Texas
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I shut off the annoying sound when I save something on my phone?

phone sounds
asked 3 years, 1 month ago
lauries481
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the links below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151265

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151262

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I transfer data (pictures) from my phone to my computer using a data cable?

I changed from the modem to mass storage setting under phone settings / USB mode. Now when I plug in the data cable to computer the phone goes to "USB now in use" but the folder from my computer will not open. Thanks for your help. Kristina
asked 3 years, 2 months ago
kristina1961
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Are you referring transferring files from your computer to the microSD memory card inserted on the SGH-T404G handset?

Regarding your concern, we do not have any information concerning the connection of the SGH-T255G to your computer so that you can transfer pictures.

However, we recommend contacting Trac Fone for the steps on how to transfer pictures from your phone to the computer. You can reach Trac Fone Customer Support at their toll free number 1-800-867-7183.

Thank you for your continued interest in Samsung products
answered 3 years, 1 month ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

How do I set the gmail app as "trusted" so that I don't keep getting the "Send HTTP?" message?

All downloaded apps seem to default to "untrusted," which makes them unusable.
asked 3 years, 2 months ago
Anonymous
Moorefield WV
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where do i put a memory card in the t404g slider phone

asked 3 years, 1 month ago
rhenson65
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what does puk mean

asked 3 years, 1 month ago
Anonymous
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://bit.ly/pKru1w

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I find out what my voicemail password is on my Samsung SGH-T404G

I set up my voice mail last night, today I tried to retrieve messages...it asked me for a password which wasn't asked in my initial set up...now I can't get my messages.
asked 3 years, 2 months ago
Anonymous
98563
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, since voicemail is a network dependent feature, you will need to contact your service provider.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do I backup contacts, calendar to pc running windows 7 using bluetooth

Trying to get the calendar and contacts to sync with the home computer(windows 7) via bluetooth. Any user guide on this?
asked 3 years, 1 month ago
potluckcrew
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I remove the battery cover on my Samsung T404G?

The cover doesn't budge at all.
asked 3 years, 1 month ago
trutkows
MI
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Trutkows,

Thanks for reaching out to us for support.

Please view the attached file to find a tutorial that will show you how to remove the battery cover from the SGH-T404G Tracfone.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
Image(s)
User submitted image
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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