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Customer Questions & Answers for
(Unknown)

Customer Questions & Answers:
257 Questions
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264 Answers

Questions & Answers for (Unknown)

Question

Can phone covers/faceplates for the samsung t401g also fit the t404g?

The cover that I want is for t401g but I have a t404g. The phones don't appear to be much different...would the cover fit?
asked 3 years, 4 months ago
Shadowcatto
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for contacting us with your question.

Upon checking the specifications of the T401G and T404G, it appears that they use the same battery cover.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

i have the t404g slider , can i put videos on a micro sd card and watch them in the phone? if yes how?

asked 3 years, 4 months ago
rickfour
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for your question! In the Video menu, you can view a list of videos downloaded from the web server or received in multimedia messages. You can select a video clip from your Videos
folder by scrolling to the video you want to view.

In Idle mode, press Menu ➔ Games & Apps ➔ Camera ➔ Videos.

When you access this menu, your phone displays the videos in Line view, which
shows them as small images. Use the Navigation keys to scroll through the photos.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I use the join feature on my phone for conference calling?

I am trying to may a three-way phone call while on the phone I dial the other number then goto options but "JOIN" is not highlighted to select?????
asked 3 years, 3 months ago
JennyJenJen
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier. I've included Tracfone's contact information below.

Online at http://tracfone.com
By Phone at 1-800-867-7183

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

i need a manual to understand this phone the info I got with it is junk

asked 3 years, 5 months ago
papad
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi papad!

Thank you for the inquiry, we appreciate your patience :)

Please copy + paste this in to your browser regarding a user manual download: http://www.samsung.com/us/support/downloads/SGH-T105YKGTRF

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I turn off T9 texting?

asked 3 years, 3 months ago
Bpaige
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
when you have a blank message open, select the box where your message is typed. press your left soft key and go down to "abc" mode
answered 3 years, 3 months ago
kylestrine
Bradenton, FL
0points
0out of 0found this answer helpful.
Question

one

how do i turn off silent mode
asked 3 years, 3 months ago
inasw
wright wy
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please see below for steps.

Adjusting the Call Volume

During a call, use the Volume keys on the left side of the phone, to adjust the speaker volume.

-Press the Up volume key to increase the volume level and the Down volume key to decrease the level.
In Idle mode, you can also adjust the ring volume using these keys.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

where do i put a memory card in the t404g slider phone

asked 3 years, 2 months ago
rhenson65
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have locked my phone and can't get in can you help?

asked 3 years, 8 months ago
boydgirls
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi boydgirls!

Thank you for your inquiry.

Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000" or "00000000".

We do not have any option to retrieve the previous password that you have set on this phone.

If the default codes will not work, we recommend contacting Trac Fone at their toll free number 1-800-867-7183 as they can help you troubleshoot this issue in a timelier manner.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

HOW DO I UNLOCK MY PHONE DO NOT KNOW 4 DIGIT NUMBER AND DEFAULT # DOESNT WORK

I HAVE HAD THIS PHONE FOR A LITTLE OVER A MONTH. I TURNED IT OFF FOR THE FIRST TIME.TURNED IT BACK ON TO PHONE LOCK I TRIED MY LAST 4 DIGITS OF PHONE NUMBER,0000,MY 4 DIGIT # I ALWAYS USE ON ALL MY DEVICES. AND IT WILL NOT UNLOCK.I BOUGHT THIS PHONE BRAND NEW AND I AM TH ONLY USER. MY CARRIER IS STRAIGHT TALK AND WANTS ME TO SEND BACK PHONE AND WAIT FOR ANOTHER PHONE 7 OR MORE DAYS.THIS IS UNACCEPTABLE IS THERE A PLACE HERE IN PHOENIX I CAN TAKE PHONE TO TO HAVE THEM UNLOCK THIS PHONE?
asked 3 years, 2 months ago
Anonymous
PHOENIX ARIZONA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Please reach out to your service provider!

Samsung Technical Support
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

is a user manual avilable for SGH-T404ZKATFN cellphone?

I registered this product and can not find any further information on your web site about it.
asked 3 years, 4 months ago
DavidPrt
pa
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Here is the link to your user manual: http://www.samsung.com/us/support/downloads/SGH-T404G

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get text msgs with pictures attached

asked 3 years, 2 months ago
ltodd63
Home
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is there an online manual for my cellphone and how do I find it?

asked 3 years, 1 month ago
Linlouie
Ohio
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Sure thing! Here you go: http://www.samsung.com/us/support/downloads/SGH-T404G

Thanks.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I can't send picture messages.

I am able to send text messages and use the web feature. My plan includes picture messages.
asked 3 years, 7 months ago
jrodg34209
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you regarding the configuration and settings of Multimedia Messaging Services on your phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
1out of 2found this answer helpful.
Question

Can i configure my t404G to get my email?

asked 3 years, 1 month ago
tractorgirl
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

Can I transfer my address book from Moto Razor sim card to Samsung T404G without manually reentering each contact ?

asked 3 years, 3 months ago
mike6042
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
yes set it up for bluetoth you have to do each one but its easy. after the bluetooth is set up take your razr, go into contacts. on first one hit options, push up on ring to "share phonebook entry" hit the select, it will give you a list of connected devices(the new phone) hit the center select button and it will show a send screen of 100% of ?kb as it sends it to the phone. new phone will chirp when recieved...
i am doing this as we speak...
answered 3 years, 3 months ago
morax
0points
0out of 0found this answer helpful.
Question

why won't my phone play music or videos when online?

asked 3 years, 1 month ago
rangers80
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

Feel free to ask us anything on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do I download photos from a SGH-T404G

asked 3 years, 1 month ago
dcobb
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151382

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can samsung T404G be connected to computer?

If it can, which cable?
asked 3 years, 1 month ago
Anonymous
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

You need a Samsung USB cable.

Samsung
answered 3 years, 1 month ago
Samsung10
+1point
1out of 1found this answer helpful.
Question

How do I transfer contacts from a Samsung Intensity to a Samsung T401G

I moved the contacts to a mini SD card. I then transfered them to the T401 from the mini SD card. I can see them in the "My Files" folder on the 401G but cannot seem to access them from the Phone contact list. They are in a VSD format.
asked 3 years, 7 months ago
kengrace1627
Mill Creek, IN
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kengrace1627!

Thank you for your inquiry.

Regarding your concern, the SGH-T401G does not have the capability to transfer contacts saved from microSD memory card.

However, you can send a contact saved on the Samsung Intensity (SCH-U450) to another mobile phone. You can attache a Name card to a text message.

For you to create a name card on the SCH-U450 handset:
1. From the home screen, press MENU. Press the Directional key to highlight the Contacts menu and press OK.
2. Press My Name Card.
3. My Name Card opens with the Name field highlighted.
4. Enter information in each of the fields as desired. Press the Directional key up or down to move between fields, and then use the keypad to enter information.

To attach and send a Name Card:
1. Open your device in landscape mode. From the home screen, press the New TXT Message hot key .
2. In the To: field: Enter the mobile phone number or the recipient number.
3. Press to move to the Text field. In the Text field, compose your message using the keypad.
4. At any point while composing a message, press the left soft key to cycle to the desired entry mode (Abc, ABC, Symbols, Smileys, Quick Text).
Note: Press one of the Directional keys to navigate in menu lists. To navigate in text fields, press both the and keys.
5. Press the right soft key Options to display additional options. Press the Directional key to highlight Add Name Card, then press OK.
6. Press the Directional key to highlight an option. Press to perform the function for the option, or to enter its sub-menu.
7. Press SEND to send message.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
-2points
0out of 2found this answer helpful.
Question

when trying to save an anniversary date i get an invalid parameter message.... what is this and how do i save dates in the calendar

asked 3 years, 1 month ago
beacon56
77338
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
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