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264 Answers

Questions & Answers for (Unknown)

Question

How can I find out what my voicemail password is on my Samsung SGH-T404G

I set up my voice mail last night, today I tried to retrieve messages...it asked me for a password which wasn't asked in my initial set up...now I can't get my messages.
asked 2 years, 8 months ago
Anonymous
98563
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, since voicemail is a network dependent feature, you will need to contact your service provider.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

when are you posting a download for updating firmware for the SGH-T404G

SGH-T404G randomly reboots and locks up when on internet, and all the other problems and quirks in the software that are all over the internet
asked 2 years, 8 months ago
BajaBandit
Colorado
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Does this phone accept MicroSDHC memory card?

asked 2 years, 7 months ago
FOUR
LOS ANGELES
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My cell phone is not reading that the sims card is in place

asked 2 years, 7 months ago
rlsaine
78676
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

anybody else having issues with the qwerty board?

When I am trying to type a text message the keys either repeat themselves 2 or 3 times for no apparent reason at random and quite frequently, or appear unresponsive to my first touch when I am sure the right pressure was applied (most commonly the "space" key). Is my particular device defected?
asked 2 years, 7 months ago
SendoTenshi
Port Lavaca, TX
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How did I get my phone out of silent mode?

I have tried going to call setting and everything that makes any sence but still my phone says, "silent mode is activated" eventhough all my ringers are set on high/vibrate.
asked 2 years, 7 months ago
mtatman
47448
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Mtatman,

Thank you for your inquiry.

Just press on the # (pound) sign for a few seconds to take the phone off silent mode. Press it again if you want to put it on silent again.

We appreciate your continued interest in Samsung products.
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do i turn off the service days text off the main menu?

asked 2 years, 7 months ago
Storminsoul
Missouri
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Change default number in contacts

How can I change a contact phone number to be the default number in my contacts?
asked 2 years, 7 months ago
Joaneb
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours
7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

How do I see a picture sent to me on my T404G? The phone keeps retrieving it and deducting a minute each time, but I never get the picture.

asked 2 years, 7 months ago
skeyser
upstate NY
on
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

do I really have to do all this to ask how to take the back off my cell phone?

t404g
asked 2 years, 7 months ago
pbemont
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151172

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you get the cell phone to play youtube videos if it say "not supported" ?

tried playing a video it came up with an error mesage saying not supported
asked 2 years, 6 months ago
ant12345
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 6 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

How can I reassign or disable the browse button, so I don't keep hitting it by accident?

asked 2 years, 6 months ago
Castyl
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What is the "E" on the display window?

asked 2 years, 11 months ago
TeeKay
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TeeKay!
Thank you for your inquiry.

Regarding your concern please coordinate this with your service rovider for further assistance so they can inform you what the "E" means in your display window

We thank you for your patronage of Samsung products.
answered 2 years, 11 months ago
samsung6
-3points
0out of 3found this answer helpful.
Question

How do you find a wired headset? All the online sales are for other Samsung Products

How do you access and listen to the music. I have an 8GB SD card that I inserted, which already has music on it. Thank you. Music would be a much enjoyed plus.
asked 2 years, 11 months ago
MarilynD
Mesa Arizona
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MarilynD!

Thank you for your inquiry.

Questions concerning the use of your handset are best addressed through your service provider.
Trac Fone ( 1-800-867-7183)

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I put music on my T404G phone?

asked 2 years, 5 months ago
carterjim
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Your manual doesnot include a translation of symbols to meanings. Can you direct me to such an index?

I tried to send an email with a photo and got a big E on the top. I presume it means that an error occurred during transmission? and, now the same to display line shows sometning that looks like a CRT with a red X on it. I have no idea what this means. nor how to remove it.
asked 2 years, 5 months ago
AGN1
Atlanta GA
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I connected my phone,but my laptop does not see my phone. I would like to download picture from my phone.

SGH-T404G
asked 2 years, 5 months ago
mrddickerson
peculiar, MO
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

What headphone adapters work with the T404

asked 2 years, 5 months ago
carterjim
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Caterjim,

Thank you for your inquiry regarding the Samsung SGH-T404G.

This device uses the Samsung OEM Headphones Headset Earphones Adapter for the T404G. Unfortunately, it's not available on the Samsung product site, but is easily found through various third party online retailers.

You may also call the Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 5 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do i download the drivers and software so that i can transfer data from pc to phone? when i click on the download button, it doesn't do anything.

asked 2 years, 11 months ago
littlebitcountry
indiana
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi littlebitcountry,

Thank you for your inquiry.

Questions concerning the use of your handset are best addressed through your service provider.

Trac Fone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
Samsung4
-3points
0out of 3found this answer helpful.
Question

How to not accidentally dial 911

Accidentally called 911 and don't know how it happened. Want to know what happened. I have a samsung t404g
asked 2 years, 5 months ago
tami100
on
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
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