Hello and thanks for reaching out!
Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4
Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm