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Customer Questions & Answers for
samsung t401g Cell Phone

Customer Questions & Answers:
776 Questions
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796 Answers

Questions & Answers for samsung t401g Cell Phone

Question

Is there a missed call alert for this phone?

Is there a missed call alert for this phone?
asked 3 years, 9 months ago
reevesv
on t401g Cell Phone
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answer 1
there are no configurable options available to set an audible message alert for missed calls on the TracFone SGH-T401G handset.
answered 3 years, 9 months ago
samsung6
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Question

Samsung SGH-T401G data cable driver for Windows Vista

I am trying to locate the Samsung SGH-T401G data cable driver for Windows Vista, but every time I try to use your downloads link, it queries for all the information, I click submit and then it returns me to the same page again
asked 3 years, 9 months ago
bayareapilot
San Francisco
on t401g Cell Phone
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answer 1
Thank you for your inquiry.
Hi, to connect your SGH-t401g with your Windows Vista PC actually does not need any driver. There is no downloadable driver for this phone. If you want to connect it with your PC to transfer files such as pictures, videos and music, I can show some of the procedures that you can try.
Enter the Message text, using the keypad (up to 1000 characters) then press OK to Save
Press the right soft key for Send To
Either enter a phone number/E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type from the following:
Recent Recipient (1)
Select either Phone Number (1) or E-mail Address (2)
Highlight each phone number or Email address, using the navigation keys
Press the OK key to check the Recent Recipient's box
After selecting all recipients, press the left soft key for Add or Select
Phonebook (2)
Highlight each Contact, using the navigation keys
Press the OK key to check the Contact's box
After selecting all Contacts, press the left soft key for Add
New Recipient (3)
Select either Phone Number (1) or E-mail Address (2)
Enter the Phone Number or E-mail Address the press the left soft key to Add
After selecting all Recipients, press the OK key to send the Multimedia Message to the Recipient(s)
Memory Card
Important: Please note that the minimum size limit for the micro SD memory card is 32MB. This phone does support the use of a micro SDHC 16GB capacity memory card.
To copy or move a picture to a memory card follow the steps below:
From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Images (2)
Select either Photos (2) or Downloaded Images (3)
Highlight the desired picture, using the navigation keys, then press the OK button to View it
Press the left soft key for Options
Select either Move to Memory Card (6) or Copy to Memory Card (7)
Navigate to the desired location on the memory card then press the OK button to open
Press the left soft key for Options
Select either Move here (1) or Copy here (1)
Note: To transfer videos simply select videos rather than images in step 3

Bluetooth FTP
Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)
To transfer (via a Bluetooth adaptor) Photo files, from the TracFone SGH-T401G phone, to a PC follow the steps below:
On the Samsung phone
While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to on
On the PC
Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination
To transfer MP3 files from a memory card follow the steps below:
From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Memory Card (6)
Navigate to the location of the MP3 files
Highlight any MP3 file then press the left soft key for Options
Select either Move to (5) or Copy to (6)
Select Phone (1)
Highlight each desired MP3 file then press the OK button to check their boxes
Press the left soft key to Move or Copy the MP3 files to the phone
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

How do I make a full wallpaper?

Default wallpapers fill the screen in both vertical and horizontal mode. When I use my own image (JPG), there is black space (top and bottom in vertical), all around in horizontal. How do I format a an image so that it fill
asked 3 years, 9 months ago
mfwills
Vermont
on t401g Cell Phone
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answer 1
You can try to set up your camera resolution settings to *1280 X 1024 and then set the picture as a wallpaper.
answered 3 years, 9 months ago
samsung6
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Question

Can I connect this phone to my desktop and import/export data? its not working

asked 3 years, 9 months ago
mejohn
on t401g Cell Phone
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answer 1
To connect phone to desktop PC, configure first the phone's USB setting as follows :

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (3)
Select PC Connection (7)
Highlight Mass Storage, using the navigation keys
Press the left soft key to Save the PC Connection setting
Exit to standby screen and attach USB Cable
When successfully connected, navigate to the desired file location, within the My_Images or My_Videos folder
Drag and drop or cut and past the files from the phone to the PC

If connection is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off Bluetooth connectivity of the phone
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

What is the right format for wallpapers?

Default wallpapers fill the screen both vertically and horizontally. No matter what size I try, my own pictures have black all around in horizontal, and are scaled to fit vertically, leaving black bars at top and bottom. How does one fix a JPG so that it fills the screeb like the defaults do?
asked 3 years, 9 months ago
mfwills
Vermont
on t401g Cell Phone
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answer 1
Hi!

These are the File Types and Resolutions supported byt the Samsung SGH-T401G phone.

File Types
JPG Limit: 1280 x 1024
PNG Limit: 1182 x 864
GIF Limit: 1182 x 864

Resolution Settings
1280 X 1024
1280 X 960
1182 X 864
1024 X 768
800 X 600
640 X 480
320 X 240
176 X 144
160 X 120
128 X 96

Thanks for writing us here at Samsung!

Technical Support Tea
answered 3 years, 8 months ago
SamsungSupport12
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Question

replacement battery for t401g

asked 3 years, 9 months ago
BillyBobBillyBob
on t401g Cell Phone
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answer 1
If you want to purchase a new battery for your TracFone, you can cal our Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. But if this the case that you want to have a replacement battery for that, you can call your carrier for this issue because they are the one who handles the warranty term of your handset.
answered 3 years, 8 months ago
Samsung10
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Question

I need help with my SIM card.

I was in the store and I dropped my phone and picked it back up and put the battery back in, turned it on, and it said insert SIM card. My little while SIM card is still in, but I guess it isn't reading it, and I've tried everything, and I'm really unsure what I may be doing wrong.
asked 3 years, 9 months ago
LITTLETINY
on t401g Cell Phone
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answer 1
You can try another simcard from the store of your Service Provider. If the phone still shows you the same message after trying another simcard, There might be a possibility that the phone is already damaged due to drop. We still cannot speculate, I suggest to call us for further troubleshooting and for possible repair. I also would like to inform you that physical and liquid damage is not covered under the limited warranty of your phone.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
samsung6
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Question

Does the sgh-t401g have a way to leave a signature with a message

asked 3 years, 8 months ago
rosieposie
on t401g Cell Phone
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answer 1
Thank you for your inquiry.
For the Samsung sgh-t401g phone it does not have the option to leave or put signature to a text message. Normally you can only edit, or create signature on the messages for phone that are PDA and smart phones. Since the Gravity phone is only a basic phone, it does not have the option to edit signature.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

I would like to save my text messages, but samsung new pc studio says my phone can't do it. is there an app i could load into the sdmemory card?

sd memory card = 8GB
asked 3 years, 8 months ago
swondrash
North andover,ma
on t401g Cell Phone
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answer 1
The SGH-T401G do not have a software download for the use of data transfer. There is no configurable option to transfer messages or application from the phone memory to the removable micro sd card. However you can transfer media files such as music, pictures and videos from the phone memory to the memory card and then place it in a card reader to transfer files to your PC.
answered 3 years, 8 months ago
samsung6
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Question

Where can I get USB drivers/softwear?

I am looking for USB drivers/softwear for my t-401g Samsung phone. Where can I find it?
asked 3 years, 8 months ago
ed36fl
Green Cove Springs Fl
on t401g Cell Phone
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answer 1
I'm sorry but there is no software available for the purpose of data transfer from your phone to your PC. However you can transfer media files such as music, pictures and videos from the phone memory to the memory card and then place the memory card reader to transfer data to your PC.
answered 3 years, 8 months ago
samsung6
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Question

Sim Card

My daughter has accidentally locked up her sim card by putting a password on it without telling me and now she cannot use the phone. How can we unlock the sim card so she can us the phone?
asked 3 years, 8 months ago
tp3nn
Gardendale, Alabama
on t401g Cell Phone
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answer 1
Greetings!

Pertaining to your query, Are you referring to PIN lock or PUK lock? If this is the message prompting on your phone once you turn it on. We suggest to please call your Network provider for assistance on this issue.
However, if the phone is prompting Phone lock or Sim Lock you may try to enter 0000 or 00000000 if this code didn't work you may call to us for additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

What is my PUK code?

I was messing with my security code and pressed it in 3 times wrong and now it asks for a PUK code and I have no idea what that is.
asked 3 years, 8 months ago
Anonymous
on t401g Cell Phone
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answer 1
A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from the Service Provider to unlock your SIM card.

You can obtain your phone’s PUK code from your service provider by:
• logging in to your myWireless Account online
• calling the Customer Care number.
answered 3 years, 8 months ago
Samsung4
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Question

How do I transfer photos from my computer to my cell phone

asked 3 years, 8 months ago
bobcrossr
on t401g Cell Phone
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answer 1
Hi, here’s a link on how to transfer pictures and it also includes diff methods of transferring pictures:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=211160

Have a good day
answered 3 years, 8 months ago
Samsung7
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Question

what network does this phone operate on, Verizon or AT&T, or other?

SGH-T401G
asked 3 years, 8 months ago
hgrahn
on t401g Cell Phone
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answer 1
Hi!

The Samsung SGH-T40 Phone is operated by NET 10 as the network provider.

Should you need further assistance with the network provider, you may contact NET 10 at 1-877-836-2368.

Thanks for writing!

Samsung Technical Support
answered 3 years, 8 months ago
SamsungSupport12
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Question

How do I access the SIM card on my Samsung T401G

I cannot figure out how to access the SIM card to put in my new card.
asked 3 years, 8 months ago
Jmproell
Colorado
on t401g Cell Phone
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answer 1
Greetings!
Pertaining to your query, here are the steps on how to access you memory card on the phone, please follow the steps below:
Installing the SIM Card
If necessary, switch off the phone by holding down the key until the power off image displays.
1. Remove the battery cover by sliding the battery cover in the direction of the arrow
2. Carefully lift the battery cover away from the bottom of the phone
3. Lift up and remove the battery.
4. Carefully slide the SIM card under the metal bracket and into the SIM card socket until the card locks into place. Make sure that the card’s gold contacts face into the phone and that the angled corner of the card.
5. Replace the battery:
• Slide the battery back into the compartment so that the notches on the battery corners align with the notches of the phone compartment.
• Press the battery down until it clicks into place.
Note: If the card is not inserted correctly, the phone does not detect the SIM card. Remove the battery and re-orient the card back into the slot.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
-1point
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Question

is there a stereo headphone that will work with the sgh-t401g phone that comes with straight talk

Is there a data cable. Can an inserted memory card be read by the phone being hooked to a computer via cable. Or do I have to have a separate card-reader?
asked 3 years, 8 months ago
maxwood100
grafton, Ohio
on t401g Cell Phone
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answer 1
Greetings!
Pertaining to your query, there are accessories available for the mobile device; below is the link that you can check on the www.samsung.com/us website for the list of the compatible devices:
http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T401YKGTRF-product?
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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Question

What is my PUK code?

I went to lock my phone (due to accidentally wasting minutes on the internet all the time) and I entered my PIN but now it is asking me for a PUK code.
asked 3 years, 8 months ago
clownevil10
on t401g Cell Phone
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answer 1
PUK code can only be obtained from your Service Provider. However once you have the PUK code, please make sure to enter it correctly on the phone. If you have entered it incorrectly 3x then it will lead to PUK blocked, meaning that the simcard is already useless or damaged and that you need to replace or purchase a new one.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

how do i make a signature

asked 3 years, 8 months ago
Anonymous
on t401g Cell Phone
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answer 1
There are no configurable options available to add a signature to outgoing messages on the TracFone SGH-T401G handset.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

How can I get the firmware/drivers so my pc can function with my cell phone

I have the SGH-T401G and the USB cord to connect the phone to the PC. However, when I connect them together, windows (XP service pack3) the phone shows up as a removable storage unit but I'm unable access it. I was trying to transfer files from my PC to my phone. I just taking a wild guess that perhaps I need the firmware/drivers. Any ideas?
asked 3 years, 8 months ago
themscomp
on t401g Cell Phone
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answer 1
Thank you for your inquiry.
Hi, to connect your SGH-t401g with your Windows XP actually does not need any driver or firmware update. There is no downloadable driver for this phone. If you want to connect it with your PC to transfer files such as pictures, videos and music, I can show some of the procedures that you can try.
Enter the Message text, using the keypad (up to 1000 characters) then press OK to Save
Press the right soft key for Send To
Either enter a phone number/E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type from the following:
Recent Recipient (1)
Select either Phone Number (1) or E-mail Address (2)
Highlight each phone number or Email address, using the navigation keys
Press the OK key to check the Recent Recipient's box
After selecting all recipients, press the left soft key for Add or Select
Phonebook (2)
Highlight each Contact, using the navigation keys
Press the OK key to check the Contact's box
After selecting all Contacts, press the left soft key for Add
New Recipient (3)
Select either Phone Number (1) or E-mail Address (2)
Enter the Phone Number or E-mail Address the press the left soft key to Add
After selecting all Recipients, press the OK key to send the Multimedia Message to the Recipient(s)
Memory Card
Important: Please note that the minimum size limit for the micro SD memory card is 32MB. This phone does support the use of a micro SDHC 16GB capacity memory card.
To copy or move a picture to a memory card follow the steps below:
From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Images (2)
Select either Photos (2) or Downloaded Images (3)
Highlight the desired picture, using the navigation keys, then press the OK button to View it
Press the left soft key for Options
Select either Move to Memory Card (6) or Copy to Memory Card (7)
Navigate to the desired location on the memory card then press the OK button to open
Press the left soft key for Options
Select either Move here (1) or Copy here (1)
Note: To transfer videos simply select videos rather than images in step 3

Bluetooth FTP
Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)
To transfer (via a Bluetooth adaptor) Photo files, from the SGH-T401G phone, to a PC follow the steps below:
On the Samsung phone
While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to on
On the PC
Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination
To transfer MP3 files from a memory card follow the steps below:
From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Memory Card (6)
Navigate to the location of the MP3 files
Highlight any MP3 file then press the left soft key for Options
Select either Move to (5) or Copy to (6)
Select Phone (1)
Highlight each desired MP3 file then press the OK button to check their boxes
Press the left soft key to Move or Copy the MP3 files to the phone
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
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Question

what do i do when my phone says enter PVK?

i was browsing thru my phone today and wanted to change my password so i went to do that now all it says is enter PVK.i dont know what the PVK is.its a SGH-T401G (NT) from net 10 / tracfone.
asked 3 years, 8 months ago
dd653t
on t401g Cell Phone
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Answer this Question
1 answer
Answers
answer 1
Hi, A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from you Service Provider to unlock your SIM card.

Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."

Have a good day.
answered 3 years, 8 months ago
Samsung7
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