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Customer Questions & Answers for
t401g Cell Phone

Customer Questions & Answers:
777 Questions
 | 
797 Answers

Questions & Answers for samsung t401g Cell Phone

Question

Does SGH-T401G has Bluetooth device drive for Vista 64?

Does SGH-T401G has Bluetooth device drive for Vista 64?
asked 4 years ago
jslavak
Easton, Pa
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
There was no available bluetooth device driver for Vista 64. However if you want to connect your phone to your Vista 64 PC to transfer files.

Here's the information & procedures that i can share with you:

Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)

To transfer (via a Bluetooth adaptor) Photo files, from the SGH-T401G phone, to a PC follow the steps below:

On the Samsung phone

While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to On
To learn how to Turn On Bluetooth, click here.
For Bluetooth Visibility instructions, click here.
On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

losing signals

why was my phone signeal fine before, then all at once I lose it when ever I make calls or text? also when others call me, it either break up or lose calls.
asked 4 years ago
pml03246
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Reception problems can be linked to a number of factors. It may be a building that tends to block the signal due to the nature of its structure. It may also be that the strength of the signal may be particularly weak in that specific area. Geographic conditions, internal software and tower placement play a significant role in how well the phone grabs and maintains a signal. If you feel there are more than just the above factors at work then please call Samsung Customer Support at 1-888-987-4357 for troubleshooting to help determine if the handset should be sent in for repair/service.
You might also contact your Service Provider to verify that you are within their service area.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I transfer contacts from Samsung SGH-T401G using bluetooth?

Just bought new Samsung phone, r355c, and need to transfer contacts. I transferred some contacts using bluetooth, but now I can't find instructions to transfer the rest. Please send steps? I already know how to pair them, just need the steps after bluetooth is turned on and paired. thanks much.
asked 4 years ago
sharond
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Regarding about your concern, there is no configurable option to transfer contacts from the SGH-T401G handset using Bluetooth because it does not have Phonebook Access Profile.

However, you can attach contact to a message and then send it to your SCH-R355C phone. For you to send message with attached contacts:

1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Create New.
4. Select Text Message.
5. Press the Options soft key when you finish entering your message.
6. Choose Insert From, and then select Phonebook.
7. Choose the contacts you want to attach and select OK.
8. Press the Options soft key when you finish entering your message.
9. Press Send to, and then enter a number then press Add.
10. When you finish entering the destinations, press Send.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get text messages to automatically save to phone and not to SIM card?

My phone was saving all my messages to the phone until I dropped it and had to replace the battery. Now the phone automatically saves to the SIM card and I have to manually move the messages over to the phone. How do I get my phone back to the way it was? I already tried to reset the phone with no luck.
asked 4 years ago
redearedslider
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello redearedslider!

There's no way for us to set that thing to your phone. All Samsung phones has this default ssetting. The first 30 messages will go straight to the SIM card that you're using and the other messages will go to the phone's memory after that.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you transfer files from a PC to the memory card?

The book say's the phone can play MP3 and AAC files. But, before you try, you need a USB Cable and a Micro SD card. I have the cable and a 2GB card. The PC don't have drivers for the phone. I'm using Windows Vista.
asked 4 years ago
Teefly
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Regarding your concern, you will need to set the phone to mass storage for it to be recognize by your computer. Here are the steps to configure the handset's USB settings:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (3)
Select PC Connection (7)
Highlight Mass Storage, using the navigation keys
Press the left soft key to Save the PC Connection setting

TIP: Make sure to use an original Samsung cable
(Model: APCBS10UBEB )

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I'm looking for assistance in uploading MS Outlook address book to T401g cell phone

do you have software or ?? which will allow me to transfer my "address book" from MS Outlook to my new Samsung SGH-401g cell phone. Can I do using an email data file, or using a USB - data port cable?
asked 4 years ago
ewertley
southern california
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Answer:

Thank you for the inquiry.

As I've double checked the specification of the phone, I just found out that your phone doesn't support synching contacts from MS Outlook. It cannot also transfer contacts from email to phone or using a data cable.

Thank for choosing Samsung,

Technical Support
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Can I make the font bigger on text messages on the T401G?

asked 4 years ago
lauraboop
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here's the steps on how you can make the font size on the text messaging.

From the standby screen, press on menu
Select Messaging
Select Inbox
Select a message to view and then press the side volume UP key to make the font size bigger and press the volume DOWN key to make the font size smaller.
answered 4 years ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

why cant i watch youtube videos on it?

asked 4 years ago
JGNelson
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there! Thank you for your inquiry.

Regarding the SGH-T401, the browser and the flash player supported by this device would only be intended to view mobile version websites.

Youtube website would be needing a higher version of flash player that would allow you to view their videos.

I just hope that this piece of advice will work for you.
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

does not recognize bluetooth headset

Hi, my samsung t401g does not recognize my bluetooth headphone (soyo model BTWLHS02)
The bluetooth headphone does not come up in "my devices" even when I run "search new device" multiple times
asked 4 years ago
Jayp
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to call make sure that the Bluetooth Headset is on discoverable mode.
To know how to put the Bluetooth Headset it would be best to call the manufacturer of the Bluetooth deveice so you could know how to put it on discoverable mode.
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

keypad is not working

I have a Samsung SGH-T401G and I recently dropped it on the ground and both keypads (top/slider) does not work, The only buttens that do work are both side buttens on the slide and the OK butten and also the PWR END butten. also when I dropped it I jammed the picture side butten so its really had to push and also when I push the slide open normally it changes the screen to the formatted fit like it should be but since I have dropped it now it stays the same even when I change it to slide mode . I put a lock on the phone so everythime I turn it on I have to Put my password in, but considering that my keypad is broke (somewhat broken) the keys that I need to type the password do not work. I can call 911 but that isn't really helpful in what I want in the long run. I need some help!!!. I have Straight Talk and the customer service is terrible when it comes to this kind of problem. I have literlly been up and down google trying to figure something out and its not helping in the least. I don't want a too get a new cell phone because of recent un open texts and I have peoples numbers on there. Please help me!!!
asked 4 years ago
kas8548
Port orchard wa
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there! Thank you for your inquiry.
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

I just hope that this piece of advice will work for you.
answered 4 years ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How can I change settings on my phone so it will open a new browser I have downloded: Opera Mini 4.2?

I use a website in my business that will not open with the mobile browser on my phone. Support for this website tells me to use Opera browser.
asked 4 years ago
jdnew
Harrisville, WV
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. There might be compatible downloads available for the phone regarding the option ot change the setting to open up a new Browser or downloading a new Browser Application. However, please bear in mind that Samsung does not support 3rd party apps and services with any of our device.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

my phone is not playing the individual ringtone i assigned for someone in my contact list

asked 4 years ago
sheila12804
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

what is the default PUK

asked 4 years ago
rwhipple
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. The default PUK would be 1234, if that will not work, it would be advisable to contact your Service Provider to further assist you with your Sim Card.

Thank You for Choosing Samsung
Sincerely Yours
Technical Support
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I use a microSDHC card with my T401G Cell phone?

asked 4 years ago
sandia
Georgia
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can use a microSDHC card with your T401G Cell phone.

Format By Phone:
Menu > My Folder >Memory Card > Options > Memory Card Info. > Format

Warning: Formatting a memory card will permanently delete all current content unless it's a new one.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where is the speaker button on this phone?

I need to use the speaker on the phone, where is it? Thanks
asked 4 years ago
jenzbizz
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The speaker button is the soft key (the keys just below the phone screen that looks like a minus sign or horizontal line) either left or right one. While on an incoming or outgoing call simply press the Spkr On soft key to turn on the speakerphone. To turn the Speakerphone off, press the Spkr off soft key.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I lock my phone (not just the keypad) and keep it locked while it is on?

I just switched phones from a STR451C and now have a T401G. I need the phone to be on and locked but cannot figure out how to get the T401G to do that. It locks itself when shut off and a password has to be entered upon turning it back on. I need to know how to get the password to stay on while the phone is on.
asked 4 years ago
egaines21
Indiana
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding about your concern, there is neither configurable setting nor option to lock the phone while it is on. There is no configurable option to put a pass code for the keypad on the SGH-T401G handset. Securities available on the phone are Phone lock, Auto key lock and PIN lock.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how to send a photo to a email address

asked 4 years ago
molly67
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The following are the steps to send a photo to an e-mail address :

While in standby mode, press the left soft key for Menu
Select Messages
Select Create New
Select Picture Message
With Subject highlighted, press the OK key
Enter the Subject text, using the keypad (up to 40 characters), then press the OK button to Save
Highlight Image & Video, using the navigation keys, then press the OK key for Add

Select :

Photos
Highlight the desired Photo, using the navigation keys
Press the left soft key to Add the Photo to the Multimedia Message
Downloaded Images
Highlight the desired image, using the navigation keys
Press the left soft key to Add the image to the Multimedia Message

Highlight Message, using the navigation keys, then press the OK key
Enter the Message text, using the keypad (up to 1000 characters) then press OK to Save
Press the right soft key for Send To
Either enter a phone number/E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type from the following:
Recent Recipient
Select either Phone Number or E-mail Address
Highlight each phone number or Email address, using the navigation keys
Press the OK key to Check the Recent Recipient's box
After selecting all recipient's, press the left soft key for Add or Select

Phonebook
Highlight each Contact, using the navigation keys
Press the OK key to check the Contact's box
After selecting all Contacts, press the left soft key for Add

New Recipient
Select either Phone Number or E-mail Address
Enter the Phone Number or E-mail Address the press the left soft key to Add

After selecting all Recipients, press the OK key to Send the Multimedia Message to the Recipient(s)
Tip: You can send a Multimedia Message to up to 10 Recipients
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

SGH-T401G WILL NOT PAIR TO MY CARS SYNC FORD FUSION

HOW DO i GET IT TO CONNECT TO SYNC
asked 4 years ago
NEAT59
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The phone actually supports Hands-Free Profile (HFP) which allows a connection from the phone to a wireless Bluetooth-enabled car kit. Incoming calls ring to the hands-free headset or device. Calls can be received by pressing a button on the Bluetooth headset or device. As for dialing, four functions are supported: recent call dial, voice dial, speed dial, and number dial. You can increase or decrease the volume by using the volume key on the side of the phone.

Please try to pair the phone to your carkit again. First, soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again) then place the Bluetooth device in discoverable mode.

While in standby mode, press the left soft key for Menu
Select Settings
Select Bluetooth
Select My Devices
Press the OK button to Search for New Devices
Press the left soft key for Yes at the "Activate Bluetooth" prompt
Highlight the desired Bluetooth device, using the navigation keys, and press the left soft key for Select to Pair the devices
Enter Passkey "0000", using the keypad, then press the left soft key for OK
The handset will display a brief message stating connecting followed by paired
After being successfully connected, the handset will return to the Bluetooth My Devices screen

Tip : If pairing is unsuccessful, please delete all Bluetooth devices that's been paired on the phone previously by going to Menu >> Settings >> Bluetooth >> My Devices >> then select on the Bluetooth device, delete and try to pair it again.

If the phone will still not pair to the BT carkit, please check with your car manufacturer or with Ford if SGH-T401G is included in their list of phones the BT car kit is compatible with.
answered 4 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can I move contacts from one t401g to another t401g?

asked 3 years, 11 months ago
pinky1
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
There is a good way to transfer all your contacts from your SGH-T401 to another SGH-T401 phone. And the best way to do that is make sure that all the contacts are saved on your sim card. Since your phone uses a sim card, it would be an advantage. If you have your contacts saved on your old phone, I would suggest you to move it into your sim card. And then you can put your sim card to your new phone. After that you can copy or move the contacts from the sim card to the phone memory. I’ll show you on how to move contacts from the phone memory to the sim card and from sim card to the phone memory.
To copy contacts, from the phone memory, to the SIM card follow the steps below:
While in standby mode, press the left soft key for Menu
Select Contacts (2)
Select Contact List (1)
Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
Press the left soft key for Options
Select Copy to SIM Card (9)
Select either Selected (1) or All (2)
Press the left soft key to Save the Contact to the SIM Card
Note: When a contact phone number is copied from the phone to the SIM card, the phone number may appear twice in the Contact list, depending on the Contact settings. All contacts which have been stored on the SIM card will appear with a SIM card icon to the left of the entry. Any contacts which have been stored on the handset will appear with a phone icon to the left of the entry
To copy contacts, from the SIM card, to the phone memory follow the steps below:
While in standby mode, press the left soft key for Menu
Select Contacts (2)
Select Contact List (1)
Highlight the desired contact entry, stored in the SIM card, using the navigation keys
Press the left soft key for Options
Select Copy to Phone (9)
Highlight the Phone Type, using the navigation keys then press the left soft key for Select
Press the OK key for Save to copy the selected SIM Card Contact to the Phone.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

can i use my samsung 401 as a modem for my computer?

I have straight talk wireless!
asked 4 years ago
MikeyBoy
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using a TracFone handset as a modem for a personal computer. However, depending on the model, there may be a media card slot located on the side of handset or in the battery compartment that allows information to be transferred to a personal computer with the use of a media card reader. For information on selecting the correct media card reader, please visit the Samsung Accessory website or check with a local computer store to purchase a media card reader compatible with both your computer and the media card type.
answered 4 years ago
Samsung10
0points
0out of 0found this answer helpful.
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