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Customer Questions & Answers for
samsung t401g Cell Phone

Customer Questions & Answers:
776 Questions
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796 Answers

Questions & Answers for samsung t401g Cell Phone

Question

Can I use a microSDHC card with my T401G Cell phone?

asked 3 years, 6 months ago
sandia
Georgia
on t401g Cell Phone
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answer 1
Yes, you can use a microSDHC card with your T401G Cell phone.

Format By Phone:
Menu > My Folder >Memory Card > Options > Memory Card Info. > Format

Warning: Formatting a memory card will permanently delete all current content unless it's a new one.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

Where is the speaker button on this phone?

I need to use the speaker on the phone, where is it? Thanks
asked 3 years, 6 months ago
jenzbizz
on t401g Cell Phone
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answer 1
The speaker button is the soft key (the keys just below the phone screen that looks like a minus sign or horizontal line) either left or right one. While on an incoming or outgoing call simply press the Spkr On soft key to turn on the speakerphone. To turn the Speakerphone off, press the Spkr off soft key.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

how do I lock my phone (not just the keypad) and keep it locked while it is on?

I just switched phones from a STR451C and now have a T401G. I need the phone to be on and locked but cannot figure out how to get the T401G to do that. It locks itself when shut off and a password has to be entered upon turning it back on. I need to know how to get the password to stay on while the phone is on.
asked 3 years, 6 months ago
egaines21
Indiana
on t401g Cell Phone
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answer 1
Hi there!

Thank you for your inquiry. Regarding about your concern, there is neither configurable setting nor option to lock the phone while it is on. There is no configurable option to put a pass code for the keypad on the SGH-T401G handset. Securities available on the phone are Phone lock, Auto key lock and PIN lock.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
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Question

how to send a photo to a email address

asked 3 years, 6 months ago
molly67
on t401g Cell Phone
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answer 1
The following are the steps to send a photo to an e-mail address :

While in standby mode, press the left soft key for Menu
Select Messages
Select Create New
Select Picture Message
With Subject highlighted, press the OK key
Enter the Subject text, using the keypad (up to 40 characters), then press the OK button to Save
Highlight Image & Video, using the navigation keys, then press the OK key for Add

Select :

Photos
Highlight the desired Photo, using the navigation keys
Press the left soft key to Add the Photo to the Multimedia Message
Downloaded Images
Highlight the desired image, using the navigation keys
Press the left soft key to Add the image to the Multimedia Message

Highlight Message, using the navigation keys, then press the OK key
Enter the Message text, using the keypad (up to 1000 characters) then press OK to Save
Press the right soft key for Send To
Either enter a phone number/E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type from the following:
Recent Recipient
Select either Phone Number or E-mail Address
Highlight each phone number or Email address, using the navigation keys
Press the OK key to Check the Recent Recipient's box
After selecting all recipient's, press the left soft key for Add or Select

Phonebook
Highlight each Contact, using the navigation keys
Press the OK key to check the Contact's box
After selecting all Contacts, press the left soft key for Add

New Recipient
Select either Phone Number or E-mail Address
Enter the Phone Number or E-mail Address the press the left soft key to Add

After selecting all Recipients, press the OK key to Send the Multimedia Message to the Recipient(s)
Tip: You can send a Multimedia Message to up to 10 Recipients
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

How to customize the text message alert tone to one i have downloaded

asked 3 years, 6 months ago
reduxiii
salem, mo
on t401g Cell Phone
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answer 1
Hi, Reduxiii!

I would like to inform you that there are no configurable options to set the downloaded tone as message alert tone on your SGH-t401 handset; you can only use the default tones that is save on the phone.

If you wish to change the message alert tone on the phone, you may follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Settings (9)
3. Select Sound Settings (1)
4. Select Message Tone
5. Highlight the desired Message Alert Tone, using the navigation keys
6. Press the left soft key to Select the message alert tone
7. Press the left soft key to Save the Message Alert Tone settings.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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Question

Where can we find a phone cover for this phone?

asked 3 years, 6 months ago
Marm
Melrose
on t401g Cell Phone
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answer 1
Hi!

If you're pertaining to the back cover for the handset, then it would be best to call the Samsung Customer Support Center, as they can help you to process the back cover if it’s available.

Should you desire assistance to process back cover, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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Question

how do I use the image editor with downloaded images/photos on my t401g?

asked 3 years, 6 months ago
evhoose
Utah
on t401g Cell Phone
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answer 1
Hi there!

Regarding about your concern, for you to edit the downloaded picture on the SGH-T401G handset, make sure it is saved on Photos on the phone memory.

1. In Idle mode, press Menu
2. Select Games & Apps.
3. Select Image Editor.
4. Highlight the pictures you want to edit.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
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Question

I have a t401g. What is the default pin number? I did not put one in so it must still have the factory default in it. Or just tell me how to find it.

asked 3 years, 6 months ago
steve101st
on t401g Cell Phone
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answer 1
Thank you for your inquiry. The defaults PIN Number will be on the card were the sim card came with. If in any case you incorrectly enter PIN 3-5 times in a row the phone will prompt enter PUK .
PUK is the code required to unlock a GSM SIM card that has disabled itself after an incorrect PIN code was entered 3-5 times in a row.
Since the PUK code is a lock to unlock your SIM card I would advise you to please call your Network Provider so that they can provide you the PUK code for your SIM card
Please call T-mobile at (800-937-8997)

It was a pleasure doing business with you.
Sincerely,
Technical Support
answered 3 years, 6 months ago
SamsungSupport11
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Question

How do I transfer contacts from Samsung SGH-T401G using bluetooth?

Just bought new Samsung phone, r355c, and need to transfer contacts. I transferred some contacts using bluetooth, but now I can't find instructions to transfer the rest. Please send steps? I already know how to pair them, just need the steps after bluetooth is turned on and paired. thanks much.
asked 3 years, 6 months ago
sharond
on t401g Cell Phone
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answer 1
Hi there!

Regarding about your concern, there is no configurable option to transfer contacts from the SGH-T401G handset using Bluetooth because it does not have Phonebook Access Profile.

However, you can attach contact to a message and then send it to your SCH-R355C phone. For you to send message with attached contacts:

1. While in standby mode, press the left soft key for Menu.
2. Select Messages.
3. Select Create New.
4. Select Text Message.
5. Press the Options soft key when you finish entering your message.
6. Choose Insert From, and then select Phonebook.
7. Choose the contacts you want to attach and select OK.
8. Press the Options soft key when you finish entering your message.
9. Press Send to, and then enter a number then press Add.
10. When you finish entering the destinations, press Send.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
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Question

Is there a case for the Samsung SGH-T401G?

I was trying to find a case online for my phone and I could not find one. Does anyone know where I could get one.
asked 3 years, 6 months ago
gr8g8rjr
Florida
on t401g Cell Phone
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answer 1
Hi there!

We have different types of pouch that are available and compatible with SGH-T401 phone.

You may click on this link if you would like to see the available cases intended for this phone.

http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T401YKGTRF-product

You may prefer to order by phone by calling our Accessories Department by dialing toll-free 1-888-987-4357 and choosing option: 2 to purchase genuine Samsung Accessories.
answered 3 years, 5 months ago
Samsung4
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Question

What is a puk number?

My phone has locked up because I could not find the puk number it asked for. Now I cannot use my phone.
asked 3 years, 6 months ago
3yzgyzmom
Salisbury
on t401g Cell Phone
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answer 1
Hi, A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from you Service Provider to unlock your SIM card.

Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."
Have a good day.
answered 3 years, 6 months ago
Samsung7
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Question

i locked my phone out it wants me to put a password in but i dont know the password

asked 3 years, 6 months ago
gje255
on t401g Cell Phone
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answer 1
Regarding your concern, what we can offer as passcodes would be “0000” or “00000000”. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
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Question

how can i sync songs to the phone?

computer says cant install hardware. how can i install the hardware to put songs on mp3 player on phone?
asked 3 years, 6 months ago
spock
barbourville
on t401g Cell Phone
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answer 1
There's no need to install a hardware to put songs on your phone's mp3 player. The TracFone SGH-T401G handset has the capability to transfer files directly between a PC and a memory card (residing within the handset) with a compatible USB data cable, using the Mass Storage USB setting.

Supported File Formats (Music / Media Player):
MP3 , MP4 / AAC , MP4 / AMR , M4A , 3GP / AAC , 3GP / AMR , WMA

To configure the handset's USB setting follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings
Select Phone Settings
Select PC Connection
Highlight Mass Storage, using the navigation keys
Press the left soft key to Save the PC Connection setting

After the USB set up on your phone, connect the USB data cable to the phone and PC. If connection is not successful; please try the following :

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is Samsung genuine accessory
> Try using a different USB cable
> Disable / turn off the Bluetooth connectivity of the phone
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

What is the 8 digit code to unlock the SIM app?

asked 3 years, 6 months ago
RebelRose
home
on t401g Cell Phone
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answer 1
Thank you for your inquiry.

What we can offer as passcode would be “00000000”. If this code will not work, then call the Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good one,

Technical Support
answered 3 years, 6 months ago
Samsung10
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Question

how do i trnsfer contacts from my pc to my sgh-t401g

asked 3 years, 6 months ago
grspain
on t401g Cell Phone
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answer 1
Thank you for your inquiry. With regards to your concern, the SGH-T401 handset doesn't have a feature of transferring contacts directly to computer. The phone can only save contacts to simcard and to phone's memory.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 6 months ago
SamsungSupport9
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Question

can i use my samsung 401 as a modem for my computer?

I have straight talk wireless!
asked 3 years, 6 months ago
MikeyBoy
on t401g Cell Phone
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answer 1
Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using a TracFone handset as a modem for a personal computer. However, depending on the model, there may be a media card slot located on the side of handset or in the battery compartment that allows information to be transferred to a personal computer with the use of a media card reader. For information on selecting the correct media card reader, please visit the Samsung Accessory website or check with a local computer store to purchase a media card reader compatible with both your computer and the media card type.
answered 3 years, 5 months ago
Samsung10
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Question

How do I change the name display on my phone?

asked 3 years, 6 months ago
ZACH15
on t401g Cell Phone
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answer 1
To change the name display on the phone, try the following settings :

From the phone's Homescreen >> go to Menu >> Settings >> Display Settings >> Info Display
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
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Question

how do you put a signature on this phone

asked 3 years, 6 months ago
oglocthemaster
on t401g Cell Phone
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answer 1
Thank you for your inquiry. As I have checked the specification about your phone, there is no available option on this device that would allow you to add a signature on your outgoing text messages.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung4
0points
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Question

CAN YOU SEND ME THE SOFT WARE TO DOWNLAD MUSIC?

asked 3 years, 6 months ago
CHEVY1990
on t401g Cell Phone
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answer 1
Thank you for your inquiry.Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using a TracFone handset as a modem for a personal computer. However, the phone has a media card slot located on the side of handset or in the battery compartment that allows information to be transferred to a personal computer with the use of a media card reader.
Slot Type:
microSD
Card Type:
microSD, microSDHC
Format By Phone:
Menu > My Folder (7) >Memory Card (6) > Options > Memory Card Info. (4) > Format
Max Storage Size:
Up To 16 GB
Recommended Card Size:
2 GB
Folders Created At Format:
Audio, Video, Sounds, Other Files

To transfer MP3 files from a memory card follow the steps below:

From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Memory Card (6)
Navigate to the location of the MP3 files
Highlight any MP3 file then press the left soft key for Options
Select either Move to (5) or Copy to (6)
Select Phone (1)
Highlight each desired MP3 file then press the OK button to check their boxes
Press the left soft key to Move or Copy the MP3 files to the phone
You can also download music on the directly from your service provider
MP3 files may be downloaded through a paid subscription service offered through the TracFone network. Please contact your service provider for subscription information such a pricing and availability in your area as well as information on how to download the MP3 ringtones.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
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Question

How can I change settings on my phone so it will open a new browser I have downloded: Opera Mini 4.2?

I use a website in my business that will not open with the mobile browser on my phone. Support for this website tells me to use Opera browser.
asked 3 years, 6 months ago
jdnew
Harrisville, WV
on t401g Cell Phone
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answer 1
Thank you for your inquiry. There might be compatible downloads available for the phone regarding the option ot change the setting to open up a new Browser or downloading a new Browser Application. However, please bear in mind that Samsung does not support 3rd party apps and services with any of our device.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
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