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Customer Questions & Answers for
samsung t401g Cell Phone

Customer Questions & Answers:
776 Questions
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796 Answers

Questions & Answers for samsung t401g Cell Phone

Question

How can I make my phone recognize the files on my MicroSD card that I downloaded from my computer?

I just received this phone. I cleared all my info off of my MicroSD card from my previous phone, inserted the card into new phone, formatted the card, and proceeded to put my .mp3 and .jpg files into the new folders that the phone created on the card. Now the phone is recognizing that the card is inserted, but it doesn't recognize my files (and they are definitely on there). How do I make the phone see and use my files?
asked 3 years, 1 month ago
keyzmartini
on t401g Cell Phone
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answer 1
Hi keyzmartini!

Thank you for your inquiry! We appreciate your patience :)

Try a soft reset on the device (power down, remove battery for several minutes, then re-insert and power up). This will help re-circuit the phone.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
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Question

I can't get my phone to work. What should I do?

My phone keeps randomly shutting off and now I don't have any service and it reset the clock and date.
asked 3 years, 1 month ago
Mimi1118
on t401g Cell Phone
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answer 1
Hi Mimi1118!

Thanks for reaching out! Regarding your concern, you can try a soft reset by pulling the battery and replacing it after 2-3 minutes. However, if a soft reset does not resolve this issue, it is one that is best helped through calling our Customer Service line, as they can provide you available options about this issue in a more timely manner.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks and have a great day!
answered 3 years, 1 month ago
SamsungSupport9
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Question

Where can I find a USB cable to fit my phone? I can't find one anywhere.

asked 3 years, 1 month ago
jili
Deland, FL 32720
on t401g Cell Phone
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answer 1
Hi there!

Thank you for your inquiry! We appreciate your patience regarding you issue(s) with the SGH-T401G :)

A USB cable for this device can easily be obtained by reaching to a 3rd party vendor on the world wide web. You may also try reaching out to a Samsung Accessory Specialist at 1-800-757-0280.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
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Question

My phone turns itself off after 2 hours

Hi, I have a Samsung 401g phone. It turns itself all the way off after 2 hours if I haven't used it. Which means I don't even know if someone is calling me. How can I keep it from powering off? Thanks
asked 3 years, 1 month ago
fisherj95
Miamisburg Ohio
on t401g Cell Phone
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answer 1
Hi!

Thank you for your inquiry! We appreciate your patience regarding this issue :)

There are several troubleshooting steps that you can use regarding the SGH-T401G.

1) A soft reset: power down the device, remove the battery for 1-2 minutes, re-insert and then power up!

2) A new battery, which can be found via a Samsung Accessory Specialist: 1-800-757-0280

3) In the Android Market, you may find an application that will help with battery & power saving: https://market.android.com/

4) Try lowering your screen brightness, or try turning off unused applications.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 1 month ago
Samsung10
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Question

my phone is saying that the sim lock code-1

how do i fix this
asked 3 years, 1 month ago
acdc4711
on t401g Cell Phone
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answer 1
Hello and thanks for contacting us! I suggest trying a soft reset:

1. Remove phone's battery
2. Wait 2 Minutes
3. Replace phone's battery
4. Reboot phone

If you need additional assistance, reach out to our customer support line at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
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Question

passkey

While trying to set up a Bluetooth device, it asks for a passkey from my phone. Where do I find this "passkey"?
asked 3 years, 1 month ago
ncsalpena
on t401g Cell Phone
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answer 1
Hi there,

Thanks for reaching out to us with your question.

Please try the following steps to pair your phone with a bluetooth device:

While in standby mode, press the left soft key for Menu
Select Settings
Select Bluetooth
Select My Devices
Press the OK button to Search for New Devices
Press the left soft key for Yes at the "Activate Bluetooth" prompt
Highlight the desired Bluetooth device, using the navigation keys, and press the left soft key for Select to Pair the devices
Enter Passkey "0000", using the keypad, then press the left soft key for OK
The handset will display a brief message stating connecting followed by paired
After being successfully connected, the handset will return to the Bluetooth My Devices screen

Tip : If pairing is unsuccessful, please delete all Bluetooth devices that's been paired on the phone previously by going to Menu >> Settings >> Bluetooth >> My Devices >> then select on the Bluetooth device, delete and try to pair it again.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
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Question

online videos and radar loop dont work

ref t401g cell, unable to watch any video [IE utube,] also same on weather radar loop/ will say not enough memory. everything else works ok
asked 3 years, 1 month ago
jim1938
on t401g Cell Phone
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Answers
answer 1
Hi Jim1938,

Thanks for reaching out to us with your question.

Regarding the SGH-T401, this device doesn't support video streaming.

In regards to the weather radar loop, there are many applications of this type. Can you ask us another question in this forum or call us with more information so we can troubleshoot further?

You can call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
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Question

my phone shut down and is now reading to insert sims and its in the phone what is wrong with it

asked 3 years, 1 month ago
Anonymous
home
on t401g Cell Phone
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answer 1
Thank you for the inquiry. This subject is best addressed by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Why is the reception with my T401G so poor?

My wife has an R451C. With both phones sitting side by side she will have three to four bars and my phone will have no service! Why? This is a consistent problem everywhere I go, but especially at home. (BTW, I used TrafFone for the registration. Actually, it is StraightTalk. However, since they are both the same company I didn't think it would matter.)
asked 3 years, 1 month ago
DBarger
Alabama
on t401g Cell Phone
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Answers
answer 1
Hi DBarger,

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this does not work, please call your service provider for further assistance regarding the issue with the network service on the phone. You may call the Tracfone support through the number 1-800-867-7183.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung8
Samsung8
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0out of 0found this answer helpful.
Question

How do I disconnect the browser function?

I keep getting charged time because I accidently hit the button
asked 3 years, 1 month ago
keezy
on t401g Cell Phone
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answer 1
keep your phone on lock
answered 3 years, 1 month ago
Duddy
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Question

how do I transfer pictures from my phone?

I have the cable but I can not find software that works for transferring from my phone to my computer.
asked 3 years, 1 month ago
plowyaa
NY
on t401g Cell Phone
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answer 1
Hi plowyaa!

Thank you for your correspondence.

Apparently, Samsung does not offer a Data Kit package for transferring information between the SGH-T401G handset and a computer.

For you to connect the t401g Cell Phone (SGH-T401G) to computer via Bluetooth and transfer pictures, please follow the steps below:

Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile).

On the Samsung phone:
1. While in standby mode, turn Bluetooth On.
Menu > Settings > Bluetooth > Turn Bluetooth On
2. Change the phone’s Bluetooth visibility to On
Menu > Settings > Bluetooth > My Visibility > Highlight On > OK

On the PC:
1. Connect the Bluetooth adaptor to the PC’s USB port.
2. Search for Bluetooth devices.
3. Select the device to pair with the PC.
4. Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”).
5. Using My Bluetooth Places, select File Transfer to view the phone’s contents.
6. Copy the desired music file.
7. Paste the file in a PC destination.

Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
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Question

Midlet not working

I installed a midlet called ScanLife,which reads QR codes. It loads up and then says my camera is in use by another application.Please close it and try again. Is there any way to fix this?
Image(s)
User submitted image
asked 3 years, 1 month ago
T401Gdude
Westwood, MA
on t401g Cell Phone
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answer 1
Hi T401Gdude,

Thank you for your inquiry.

We do not support the use of third party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific third party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years ago
Samsung8
Samsung8
0points
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Question

How do I use call block

i would like to make a call and not have my number displayed.
asked 3 years, 1 month ago
nasa3
on t401g Cell Phone
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answer 1
Hi nasa3!

Thank you for your inquiry.

You may contact your service provider for further assistance in Caller ID settings.

Trac Fone Customer service ( 1-800-867-7183)

We appreciate your time writing us here at Samsung!
answered 3 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do i fix memory problem on my phone memory?

I have nothing stored on my phones memory and it says it is full and that i need to delete stuff off it, when i try to delete there isn't any thing to delete! How do i and am i able to fix this problem?
asked 3 years, 1 month ago
thunderdmk
Staples, MN 56479
on t401g Cell Phone
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Answers
answer 1
Hi thunderdmk!

Thank you for your inquiry.

The TracFone SGH-T401G handset features two different methods to reset the phone to the factory default settings, the Reset Phone and Restore Phone functions. The Restore Phone option resets all settings to factory defaults and all user data is deleted.

To reset the phone follow the steps below:

1.From the standby screen, press the left soft key for Menu
2.Select Settings (9)
3.Select Reset Settings (7)
4.Select Reset Phone (1)
5.Press the left soft key for OK
6.Enter the Password then press the left soft key for OK
7.If prompted, enter the Password then press the left soft key for OK to confirm

--------------------------------------------------------------------------------

To restore the phone follow the steps below:

1.From the standby screen, press the left soft key for Menu
2.Select Settings (9)
3.Select Reset Settings (7)
4.Select Restore Phone (2)
5.Press the left soft key for OK
6.Enter the Password then press the left soft key for OK
7.If prompted, enter the Password then press the left soft key for OK to confirm

We appreciate your time writing us here at Samsung!
answered 3 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How can I lock down internet so that I will not keep going into it when I don't want to?

asked 3 years, 1 month ago
Marthawalsh
on t401g Cell Phone
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answer 1
Hi there,

Thank you for your inquiry.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Change ringtone for messaging to your own

I was wondering can you change the messaging ringtone to your own?
asked 3 years, 1 month ago
jaymek2006
on t401g Cell Phone
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answer 1
Hi jaymek2006!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the t401g Cell Phone (SGH-T401G), there are no configurable options available to assign another ringtone for message alert tone asides from the preloaded ringtone on the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
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Question

how to check reciept of txt

asked 3 years, 1 month ago
swtestbamalady
on t401g Cell Phone
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answer 1
Hello and thank you for your inquiry! Your texts will be located under your messages tab under the menu option.

If you need additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thank you and have a great day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

PHONE IS SAYING PICTURE MSG RETRIEVAL NOT ALLOWED. wWHY?

asked 3 years, 1 month ago
ONENUNN
on t401g Cell Phone
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Answers
answer 1
Hi ONENUNN,

Thank you for your inquiry. Sending and receiving picture message is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and provide you more information about this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung8
Samsung8
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Question

i have a samsung sgh-t401g how can i make the text letters larger to read and type also is there a way to block a number

asked 3 years, 1 month ago
dubuque
on t401g Cell Phone
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Answers
answer 1
Hello and thanks for your question!

Once you open a message from your inbox, press the volume up key to enlarge the text.

Below are the steps to block a number:
1. From standby, press the Menu/OK key
2. Select Settings
3. Select More...
4. Select Restrict and Lock
5. Select Voice
6. Enter lock code
7. Select Restrict
8. Highlight Incoming Call
9. Select one of the following:
-Allow all
-Contacts Only
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answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
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Question

Can I get the back cover for the phone?

I lost the back cover.
asked 3 years, 1 month ago
jani73
Quakertown
on t401g Cell Phone
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Answer this Question
1 answer
Answers
answer 1
Hello and thanks for reaching out to us! Our customer support should be able to hook you up with a replacement cover. Give them a call: 1.888.987.4357.

If you need additional assistance, feel free to follow us on twitter:
twitter.com/galaxyssupport (@galaxyssupport)
twitter.com/samsungservice (@samsungservice)

Thanks and have a wonderful day!
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
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