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Customer Questions & Answers for
samsung t401g Cell Phone

Customer Questions & Answers:
776 Questions
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796 Answers

Questions & Answers for samsung t401g Cell Phone

Question

How do I set the time & date on my phone

asked 3 years, 3 months ago
Starr48
on t401g Cell Phone
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answer 1
Hi Starr48!

Thank you for your inquiry.

We can best assist you with your inquiry by calling the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!
answered 3 years, 3 months ago
SamsungSupport12
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Question

SGH-T401G, PUK NO

PHONE IS LOCKED, NEED PUK NO TO UNLOCK
asked 3 years, 3 months ago
SASSYSHERRYANN
STEPHENVILLE TEXAS
on t401g Cell Phone
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answer 1
Hi SASSYSHERRYANN,

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your service provider.

Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator".

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

How can I watch a Video with the AVI format on my phone

asked 3 years, 8 months ago
Anonymous
Irving Texas
on t401g Cell Phone
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answer 1
Hello there,

Your phone Samsung SGH-T401G, have 2 file format supported for videos which would be the .3gp and the .mp4

There's no configurable option for you to have that type of video files play on your Samsung phone.

Happy Holidays!
answered 3 years, 7 months ago
Samsung10
0points
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Question

How do I remedy my problems

my phone SGH-T401G is hanging up when I try to slide it open just sometimes the rest of the time it slides good and sometimes when in vibrate mode when I get a text it has hung up and I cant make it respond it has vibrated 10 minutes or so and it doesnt respond other times when im trying to talk or just use it in general does the phone have a warranty what can I do to fix my problems
asked 3 years, 3 months ago
Anonymous
mayking kentucky
on t401g Cell Phone
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1 answer
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answer 1
Hi there!

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again. If this does not work, please call your service provider for further information regarding the warranty on your phone. You may ask assistance as the phone may need to be evaluated and repaired.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
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Question

Is there a firmware upgrade for this model?

I have connected my phone to my computer but all of the features do not work (such as file transfer). I took the computer in and 3 different places stated the phone was incompatible with Windows 7.
asked 3 years, 3 months ago
untamed2000
on t401g Cell Phone
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answer 1
Hi untamed2000!

Thank you for your inquiry.

As of now, there are no available drivers for this phone model, please coordinate with your service provider with regard to this inquiry.
Trac Fone ( 1-800-867-7183)

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
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Question

Where is the Product review link?

I received your email asking me to submit a product review. I have a t401g cell phone and there is no "review" link on the product info page.
asked 3 years, 3 months ago
MercedesFL
on t401g Cell Phone
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answer 1
Hi MercedesFL!

Thank you for your inquiry.

For the review that you wanted to submit, you may go to the link below:

http://www.samsung.com/us/mobile/cell-phones/SGH-T401YKGTRF-reviews

From that link, you can see at the bottom part of the screen "Be the first to write a review", just click it to go the page for you to write your own review about the product.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
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Question

is the t401g a tracfone and or net10

asked 3 years, 3 months ago
charleenst
redding, ca
on t401g Cell Phone
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answer 1
Hi charleenst!

Thank you for your inquiry.

The original carrier of the Samsung SGH-T401G is the TracFone. You may contact them for further information with the services that they offer with to their customers.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
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Question

Which drivers do I need to get my USB cable to transfer photos from my memory card to my PC?

Which drivers do I need to get my USB cable to transfer photos from my memory card to my PC?
asked 3 years, 3 months ago
Kuburas1
60031
on t401g Cell Phone
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answer 1
Hi Kuburas1!

Thank you for your correspondence.

Regarding about your concern, Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using the t401g Cell Phone (SGH-T401G) handset as a modem for a personal computer.

However, if you have a memory card inside your SGH-T401G handset, you can move pictures saved on the phone to the memory card, and then using a memory card reader on your computer, transfer the pictures from the microSD memory card.

Please follow the steps below on how to transfer pictures saved on the phone to microSD memory card.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

1. From the standby screen, press the left soft key for Menu.
2. Select My Folder.
3. Select Images.
4. Select either Photos or Downloaded Images.
5. Highlight the desired picture, using the navigation keys, then press the OK button to View it.
6. Press the left soft key for Options.
7. Select either Move to Memory Card or Copy to Memory Card.
8. Navigate to the desired location on the memory card then press the OK button to Open.
9. Press the left soft key for Options.
10. Select either Move here or Copy here.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
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Question

How to upload contacts

We need to upload contacts from a Verizon phone. we have used backup assistant and the contacts are on our computer. the Samsung phone is a T401G
asked 3 years, 3 months ago
Charrow
on t401g Cell Phone
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1 answer
Answers
answer 1
Hi Charrow!

Thank you for your inquiry.

Please coordinate with your service provider with regard to this inquiry.
Trac Fone ( 1-800-867-7183)

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

phone silent

i have all bars. when i make a call it shows as calling but i hear nothing. i am not receiving calls either. volume is set at 7. i hear tones when dialing. not on airplane mode.
asked 3 years, 3 months ago
msb304
on t401g Cell Phone
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1 answer
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answer 1
Hi msb304!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
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Question

How can get the wap to not disconnect when I launch an installed app, such as gmail mobile or google maps?

t401g Cell Phone
Model #: SGH-T401YKGSTT
asked 3 years, 7 months ago
geodekl
on t401g Cell Phone
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1 answer
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answer 1
Hi there!

Thank you for your inquiry. The handset features a WAP (Wireless Application Protocol) browser that allows you to access and navigate the worldwide wireless web using your phone.

Apparently, once you exit from the WAP browser, you will be automatically disconnected from that page. However, if you have a data plan for internet connection for the phone with your service provider, applications that need internet connection (e.g. Google Maps) can be access even exiting the WAP browser.

Please consult with your service provider for all inquiries regarding the internet on the SGH-T401G handset.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
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Question

how do you tun on the speaker phone

asked 3 years, 7 months ago
2dazed2btru
on t401g Cell Phone
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answer 1
Thank you for your inquiry.
While on an incoming or outgoing call simply press the Spkr On soft key to turn on the speakerphone. To turn the Speakerphone off, press the Spkr off soft key.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
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Question

What is the code to unlock my keypad on my phone?

samsung T401G
asked 3 years, 7 months ago
ambass77
on t401g Cell Phone
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answer 1
Hi!

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number

1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m.

Saturday, Central Standard Time.

Thanks for writing!

Technical Support Team
answered 3 years, 7 months ago
SamsungSupport12
0points
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Question

i forgot my pin number, is there an override code i can use to be able to use my phone again?

asked 3 years, 3 months ago
kadeverek
on t401g Cell Phone
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1 answer
Answers
answer 1
Hi kadeverek!

Thank you for your correspondence.

Regarding about your concern, what we can offer for the phone would be the default password which could be either "0000" or "00000000".

If the default codes will not work, then we invite you to call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
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Question

1

How do i type @ on my phone?
asked 3 years, 7 months ago
Getme2
on t401g Cell Phone
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answer 1
Hi there are two different methods on how to type “@” on your phone.
1. Just press Alt key to allow you to use characters displayed at the top of the QWERTY keys.
Examples: $, @, #, !
2. To display a list of symbols press the “*” key until the symbols display on the screen, or press the Right soft key and select Symbol. (When typing a new message on the create message field)

To select a symbol, press the corresponding number key.
To display more symbols, press the Navigation keys.
To clear the symbol(s), press the “C” key. When the input field is empty, this key returns the display to the previous mode.
To insert the symbol(s) into your message, press the OK soft key or the “OK” key.

Have a good day
answered 3 years, 7 months ago
Samsung7
0points
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Question

how can i transfer my contact list from my old phone to my samsung phone?

asked 3 years, 3 months ago
abrimms
44302
on t401g Cell Phone
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answer 1
Hi abrimms!

Thank you for your inquiry.

Is your old phone a GSM phone? If yes, you can save contacts to the SIM card from your old phone, and then transfer the SIM card to the t401g Cell Phone (SGH-T401G) to copy the contacts to the phone memory.

To copy contacts, from the SIM card, to the phone memory follow the steps below:

1. While in standby mode, press the left soft key for Menu.
2. Select Contacts.
3. Select Contact List.
4. Highlight the desired contact entry, stored in the SIM card, using the navigation keys.
5. Press the left soft key for Options.
6. Select Copy to Phone.
7. Highlight the Phone Type, using the navigation keys then press the left soft key for Select.
8. Press the OK key for Save to copy the selected SIM Card Contact to the Phone.

If no, we recommend contacting your service provider to back your contacts from your old phone to their back up assistance and then transfer them to the SGH-T401G handset.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I change the name on my phone

How do I put my name on my phone instead of "home"?
asked 3 years, 3 months ago
docpi58
home
on t401g Cell Phone
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1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions you would be best assisted by calling your service provider's Customer Care.

Tip: We highly advise you to use a different handset, so that they could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
KristenW
0points
0out of 0found this answer helpful.
Question

how do i set a custom ringtone for text messages?

asked 3 years, 2 months ago
RaiderNation
Pittsburgh, PA
on t401g Cell Phone
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answer 1
Hi RaiderNation!

Thank you for your inquiry. You can use the link below and follow the steps to manage the ringtones of the phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=1516&PROD_ID=1519&AT_ID=148110

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

Can I order a replacement back cover?

asked 3 years, 2 months ago
sharris1101
philadelphia
on t401g Cell Phone
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answer 1
Hi sharris1101!
Thank you for your Inquiry.

Regarding your concern you can call our Samsung Accessory department at this number 888-9874357 then press 2 to ask if we still have an available back cover for your phone

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
samsung6
0points
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Question

Why doesn't my new stereo bluetooth headset play music even though it takes calls?

Bought a new Motorola S10-HD. Connects fine. Makes calls great. No sound when playing mp3's though. What am I not doing right? How can I fix this?
asked 3 years, 2 months ago
thefreckledfox
on t401g Cell Phone
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1 answer
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answer 1
Hi thefreckledfox!

Thank you for your inquiry.

Please check with the manufacturer of the bluetooth headset that you are currently using if it has a stereo output capability. We always advise our end users to use an original Samsung Accessory to avoid having compatibility issues. Please refer to the link provided below for compatible accessories available for this phone model.
http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T401YKGTRF-product

Note: You may also check out our SBH 500, 700, 650, 600 models for bluetooth headsets with stereo sound quality.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
0points
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