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Customer Questions & Answers for
t401g Cell Phone

Customer Questions & Answers:
777 Questions
 | 
797 Answers

Questions & Answers for samsung t401g Cell Phone

Question

My Telephone # is not correct in my phone

how can I change it??
asked 3 years, 10 months ago
ghort77
32162
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ghort77!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why was there no user manual ?

info with phone does not help operation of phone, not detailed enough. no manual came with phone, not everyone is a teckno wizzard
asked 3 years, 10 months ago
bobcat7777
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung has launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.

However, the user manual for your Samsung phone in PDF format is available for download from the link below:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000022&prd_mdl_cd=SGH-T401YKGTRF&prd_mdl_name=SGH-T401G

Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.

You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I am trying to enter a URL. How do I locate the symbols (I need a period)? Thanks!

asked 3 years, 10 months ago
ShortKnocker
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

This phone offers the convenience of a slideout QWERTY keyboard. Using the QWERTY keyboard, you can type letters, numbers, punctuation, and other special characters into text entry fields or other applications simpler and faster than using the telephone keypad.

The following keys perform special functions when entering text:
1. OK (Select) key allows you to accept the choices offered when navigating through a menu.
2. Left Soft Key - allows you to select soft key actions or menu items corresponding to the bottom left line on the display screen.
3. Sym - displays the Symbols page. Choose from an extensive list of symbols and other character sets. Press Alt-Sym to access Symbols.
Shift - converts the alphabetic character into uppercase. Changes the text input mode to Upper/Lower case mode.
4. Alt - allows you to use characters displayed at the top of the QWERTY keys. Examples: $, @, #, !
5. Space - inserts an empty space.
6. Enter - Moves the insertion point to the next line in a message.
7. Right Soft key - allows you to select soft key actions or menu items corresponding to the bottom right line on the display screen. It also provides quick access to your Phonebook.
8. Backspace - deletes the previous character, similar to the backspace key on a computer keyboard.

You can also use the Symbol mode as it enables you to insert symbols and punctuation marks into text. To display a list of symbols press the # key until the symbols display on the screen, or press the Right soft key and select Symbol.

1. To select a symbol, press the corresponding number key.
2. To display more symbols, press the Navigation keys.
3. To clear the symbol(s), press the key. When the input field is empty, this key returns the display to the previous mode.
4. To insert the symbol(s) into your message, press the OK soft key or the OK key.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I listen to my playlist through bluetooth?

asked 3 years, 10 months ago
NicNac
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi NicNac!

Thank you for your inquiry.

WOuld you like to listen to your songs from your phone using a bluetooth headset?

We highly recommend you to use an original Samsung Stereo Bluetooth
Headset with Advanced Audio Distribution Profile so you can listen to your songs via Bluetooth.

You may call our Accessory sales Department at 1-888-987-4357 for the best suggestions on accessories you can use with your phone.

Thank you for choosing Samsung!
answered 3 years, 9 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I transfer address book from SGH-T401G phone to bluetooth device

asked 3 years, 10 months ago
ktas91
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ktas91!

Thank you for your inquiry. There's no configurable option for you to sync your address book on your Samsung SGH-T401G on any bluetooth device. Your phone doesn't support the bluetooth profile that needs to be in your handset for synching address book. This is the SIM Access Profile -- SAP allows devices such as a car phone, with built in GSM transceivers, to connect to a SIM card in a handset with Bluetooth, so the car phone itself doesn't require a separate SIM card. Below are the list of Bluetooth profiles that's supported by your handset.

A2DP: Advanced Audo Distribution Profile
BPP: Basic Printing Profile
FTP: File Transfer Profile
HFP: Hands - Free Profile
HSP: Headset Profile
OPP: Object Push Profile
SPP: Serial Port Profile

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I make my music player play the tracks in the proper sequence?

I put a cd into the play list and it will only play the tracks in reverse order. I want to listen to teaching cds so the order is important. The player wants to start with the last track and play them in reverse. There not much information in the manual on the music player, nor have I been able to find anything in the option areas on the phone to change the direction or renumber the tracks.
asked 3 years, 10 months ago
rainieday
durand MI
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. You can create a playlist on your Samsung Tracfone if you want to organize the songs you want to have playing using the muysic player.

To create a playlist follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select Games & Apps (6)
4. Select Music Player (2)
5. Press the left soft key for Next
6. Highlight a Playlist then press the OK button to Open it
7. Press the left soft key for Options
8. Select Add Music From (1)
9. Select either Phone(1) or Memory Card (2)
10. Highlight each desired MP3 file then press the OK button to check their boxes.
11. Press the left soft key to Add the MP3 files to the Playlist.

To play a playlist follow the steps below:

1. From the standby screen, press the left soft key for Menu.
2. Select Games & Apps (6)
3. Select Music Player (2)
4. Press the right soft key for Playlist.
5. Highlight the desired Playlist.
6. Press the left soft key for Options.
7. Select Play (1) to hear the Playlist.

Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I unlock the PUK on my phone?

When I turn on my phone a screen asking me to enter the PUK comes up and I'm not sure what that is or where to find it?
asked 3 years, 10 months ago
Perkins0922
15644
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
PUK Codes are security for the sim card and not for the phone.

If you want to check for the security of the sim card, you would need to contact the sim card manufacturer which is your service provider.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I enable the call forwarding feature on my phone?

I was on the phone with a rep from my cellphone provider and we were trying to find the feature but were not able to. He then instructed me to contact Samsung directly assuring me that they would be able to help me activate the feature.
asked 3 years, 10 months ago
Krischen
Home
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Krischen!

Thank you for your inquiry. Regarding about your concern, there is no configurable option on the phone to enable call forwarding on your phone because the phone does no support that feature.

For further details regarding this phone, we advise you to visit our website www.samsung.com/us to check for other specifications that you may enjoy with this phone.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I unlock the phone?

Lock code was lost/forgotten
asked 3 years, 10 months ago
mainnancy
Pennsylvania
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the phone is asking for a phone lock code as you turn it on, what we can offer as passcodes would be "0000" or"00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

what type of application does this phone carry

I would like to down load a piece of software that I purchased and I need to know what type of application runs on this phone.
asked 3 years, 10 months ago
peaches1
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I get message tone SMS for my SGH-T401G

asked 3 years, 10 months ago
vmkinsey
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. I have here the steps on how to set the message alert tone on your Samsung SGH-T401G.

To enable message alerts follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings
Select Sound Settings
Select Message Tone
Highlight Alert Type then select On, using the navigation keys
Press the left soft key to Save the Message Tone setting

NOTE: Please make sure that the phone is not in Silent Mode while setting this on your handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I get a new back cover/battery cover for the SGH-T401G phone?

asked 3 years, 10 months ago
kseal
Tucson, AZ
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Apparently, the back cover for the SGH-T401G is not available for purchase at this time nor is there an estimated date of when it will be in stock. Please feel free to contact us at a later time as inventory may change to include your model’s battery cover.

Another option would to contact your service provider for a possible insurance claim.

You may also be able to obtain this item by using your favorite search engine and searching for the model and accessory type.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is this phone email capable?

T401G cell Phone.
asked 3 years, 10 months ago
ljstiles
california
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Although the SGH-T401G handset does not have a configurable POP3 or IMAP4 application, via your service prviders' digital services there may be a downloadable Mobile E-mail feature. This application could provide, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your inbox to read, delete, and respond to your e-mail as if you were on a PC.

For assistance with the use of your service providers' E-mail services please contact your service provider.

Happy Holidays!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do i sync my phone and computer?

asked 3 years, 10 months ago
akdoughboy
87109
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. I have here the information about the USB setting of your SGH-T401G handset. This will allow your phone to connect to your computer.

To configure the handset's USB setting follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (3)
Select PC Connection (7)
Highlight Mass Storage, using the navigation keys
Press the left soft key to Save the PC Connection setting

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my phone is locked and i need an unlock code

asked 3 years, 10 months ago
jupiter45
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

You can try the default code, 0000 or 00000000. If this will not work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

what is the meaning of a white "G" with red background icon, next to the antenna icon

asked 3 years, 9 months ago
rfbillig
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

G icon is a network alert for GPRS. Having this icon on the screen means that you are on a hotspot for strong internet connectivity.

You won't need to worry about this icon since you won't be charged for this, the actual charge starts when you connect to the internet or when you start downloading files on your phone.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

my service provider is telling me that this phone does not support three-way calling, I need to know if it does or not

asked 3 years, 9 months ago
tnbarrelchamp
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Good Day!
We apologize for the wrong information

Yes, your phone is capable of doing a 3 way calling
below is a link on how you can make a 3 way call

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=627&PROD_ID=0&AT_ID=56276

Thank you for writing!
answered 3 years, 9 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

How can I import a contacts list into my SGH-T401g?

asked 3 years, 10 months ago
Anonymous
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us your inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

Note: Import contacts from where?
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Where can I get music to put on my phone without it being copyrighted and so that it will work through my bluetooth?

asked 3 years, 10 months ago
NicNac
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi NicNac,

Thank you for your inquiry. Regarding your concern, your phone has the capability of playing music using a bluetooth headset but we do not have it available. However you can use a lightweight and comfortable Samsung Hands-Free Stereo Headset which enables you to carry on conversations while you continue to do other things including listening to your favorite music.

You can reach the Accessories Department as they will be able to answer any questions you might have about accessories, compatibility or how they work, by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have an Samsung SGH-t401 and I want to know how can I get music or sounds into my sounds list because my downloads and ringtones will not go

asked 3 years, 10 months ago
Dreah
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dreah,

Thank you for your inquiry.

Regarding your concern, you can get music using a memory card or by downloading them.

Via Memory Card

To transfer MP3 files from a memory card follow the steps below:

1. From the standby screen, press the left soft key for Menu
2. Select My Folder (7)
3. Select Memory Card (6)
4. Navigate to the location of the MP3 files
5. Highlight any MP3 file then press the left soft key for Options
6. Select either Move to (5) or Copy to (6)
7. Select Phone (1)
8. Highlight each desired MP3 file then press the OK button to check their boxes
9. Press the left soft key to Move or Copy the MP3 files to the phone

Download

MP3 files may be downloaded through a paid subscription service offered through the your Service Provider network. Please contact your service provider for subscription information such a pricing and availability in your area as well as information on how to download the MP3 ringtones.

Here are the supported file format of ringtones your can have on your phone.
File Types: MP3, MP4 / AAC, MP4 / AMR, M4A, 3GP / AAC, 3GP / AMR, WMA

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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