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Customer Questions & Answers for
t401g Cell Phone

Customer Questions & Answers:
776 Questions
 | 
796 Answers

Questions & Answers for samsung t401g Cell Phone

Question

Voice Mail setup

How do I set up my voice mail? I tried to set up the voice mail on my phone SGH-T401G, as shown in manual, using the #1 button. I inadvertantly put my home phone number in now all i get when i hold down on the #1 key is calling my home phone. How do i change this. How do I undo errors on this phone?
asked 3 years, 5 months ago
teemylove
Decatur, Il
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi teemylove,

Thank you for your inquiry. Regarding your concern,since voicemail is a network dependent feature, we advise you to call your Service Provider for configurations of your voicemail settings.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you change the time for daylight savings?

asked 3 years, 5 months ago
lklipscomb
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lklipscomb!

Thank you for your inquiry.

For you to enable the Daylight Saving Time feature on the t401g Cell Phone (SGH-T401G), please follow the steps below:

1. While in standby mode, press the left soft key for Menu.
2. Select Tools.
3. Select World Time.
4. Select the desired time zone, using the navigation keys.
5. Press the left soft key for Set DST, if applicable.
6. Press the right soft key for Back to save the World Time settings.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Time change

Can't find a way to change the time on my phone....time changed and it did not change...so I need to do it manually
asked 3 years, 5 months ago
nancee
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nancee!

Thank you for your correspondence. By default the phone's time and date is automatically synchronize on the service provider's network. However, to set the time and date manually, you may have to contact your service provider for further assistance.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I would like to have a cord that will contect to the computer so that I can download music to my phone. Where can I get one?

asked 3 years, 5 months ago
deligirl
Goose Creek SC
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi deligirl,

Thank you for your inquiry. Regarding your concern, please contact our Accessories Department, as they will be able to answer any questions you might have about accessories availability.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

Note: You may also contact your service provider for the nearest store you can visit to purchase accessories you need for your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

are you able to put a signiature on all text messages?

asked 3 years, 5 months ago
divaqueen97
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi divaqueen97!

Thank you for your inquiry.

Unfortunately, upon checking the specifications and settings on the t401g Cell Phone (SGH-T401G), there are no configurable options available to add a signature to outgoing messages.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Why do I keep getting a "white screen" on my phone?

asked 3 years, 5 months ago
SusanKidd
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SusanKidd!

Thank you for your inquiry.

Please do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, please call your service provider for other troubleshooting steps for your phone.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

my phone is locked up

i went to change my pin and tried three times to remember my old one and now its asking me for my puk can you help me with that i don't know what puk is, would be greatful thank's
asked 3 years, 5 months ago
ronaldes
manchester kentucky 40962
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ronaldes,

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your service provider to unlock your SIM card.

You can obtain your phone’s PUK code from Service provider by:
• logging in to your myWireless Account online
• calling Customer Care Hotline

Trac Fone Customer Service Number: 800-867-7183

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Can you replace the sim card on the cell phone???

asked 3 years, 5 months ago
thrall1437
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi thrall1437!

Thank you for your inquiry. We can't assure you that it will work to different SIM card, because by default the phone is lock to your service provider networks. However, you can contact your service provider and check with them if they can unlocked the phone so that you can use a different SIM card.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

can't find the driver for cell phone

asked 3 years, 5 months ago
washing62
Virginia
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi washing62!

Thank you for your inquiry. As of the moment, we don't have any available software and drivers for the handset. However, I have included here the USB settings available for the phone to connect it with your personal computer.

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press the left soft key for Menu.
2. Select Settings.
3. Select Phone Settings.
4. Select PC Connection.
5. Highlight Mass Storage, using the navigation keys.
6. Press the left soft key to Save the PC Connection setting.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have contacts in Windows Mail, and the computer has Bluetooth. How do I load these contacts into my SGH-T401G?

The computer has Windows Vista, and Windows mail installed, with Bluetooth capability. i want my Windows Mail contacts to be sent to my phone. How do I do this? Thank You.
asked 3 years, 5 months ago
SteveDaniel
Austin, TX
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi SteveDaniel,

Thank you for your inquiry. Regarding your concern, you would need to coordinate with your service provider for troubleshooting steps.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I am getting a message "check data restrictions 36." What does this mean?

Each time I press the browser button, I get the above message.
Note: The phone was set up with an 850 area code and 32536 zip code, but it is being used in Stevens Point, Wisconsin, 54481.
asked 3 years, 5 months ago
clkraus
Crestview, FL 32536
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi clkraus!
Thank you for your inquiry.

Regarding your concern please coordinate with your Service Provider for further assistance about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Can the t401g be used in Overseas? Which service provider? How to get a SIM Card?

asked 3 years, 5 months ago
GinnyRaleigh
US
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi GinnyRaleigh!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Are there free downloads for picture message templates, and where can i go to get them?

How can I download them to my TracFone SGH-T401G.
asked 3 years, 5 months ago
njkeyes80
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi njkeyes80!

Thank you for your inquiry.

Unfortunately, we do not support the use of 3rd party applications and/or downloads and services with any of our devices.

For this reason, we do not have information compiled on possible resources. The suggestion we can offer would be to search the internet to locate an application to suit your needs.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

why is there a G by the signal bars ?

asked 3 years, 5 months ago
cobramom58
springfield, mo
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cobramom58!

Thank you for your inquiry.

Please coordinate with your service provider with regard to this inquiry.
Trac Fone ( 1-800-867-7183)

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

HOW DO I GET THE RIGHT DRIVERS FOR MY COMPUTER SO MY PHONE WILL CONNECT TO IT VIA BLUETOOTH

asked 3 years, 5 months ago
Anonymous
nEVADA
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please call your network provider for further assistance regarding this issue. You may contact Tracfone Support by phone through the number 1-800-867-7183.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I lock the phone keypad without turning the phone off?

asked 3 years, 5 months ago
rjc281
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rjc281!

Thank you for your correspondence. To manually lock the keypad press and Hold the asterisk key (*). To unlock press the left soft key for Unlock then press the OK button.

To enable or disable the automatic lock follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Phone Settings (3)
Seolect Auto Key Lock (6)
Highlight either On or Off, using the navigation keys
Press the left soft key for Save to enable or disable the Auto Key Lock

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

huw do i move or copy sounds in my music folder into my sounds folder?

asked 3 years, 5 months ago
cokej44
williamston s.c.
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cokej44!

Thank you for your inquiry. There's no configurable option for you to have that process on your device, it is a limitation of the phone's software.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Phone is locked need PUK code

asked 3 years, 5 months ago
spinr123
clear lake, iowa
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

This issue is best assisted by your service provider. Please coordinate with them in regard to this inquiry.
Trac Fone ( 1-800-867-7183)

Note: PUK (Pin Unlocking Key), means that the Pin code for your SIM card is already locked.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

PUK number?

Heyy I just bought my phone and i put it down for a second and my sibiling pushed some buttons. Im now blocked out of my phone when I turn it on it ask for a PUK number, can someone help me get back into my phone PLEASEEEEE
asked 3 years, 4 months ago
morganvail
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi morganvail!

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you need to contact your service provider to get the PUK code to unlock it.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

my son entered a password for his phone and cannot remember what it was, cannot unlock phone please help

asked 3 years, 4 months ago
jspen10
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jspen10,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, you would need to contact your service provider for further assistance.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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