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Customer Questions & Answers for
t401g Cell Phone

Customer Questions & Answers:
777 Questions
 | 
797 Answers

Questions & Answers for samsung t401g Cell Phone

Question

how to enable a signature on my SGH-T401G straight talk phone

I just cant figure it out> does it even have this function?
asked 3 years, 10 months ago
caseywilkinson
kannapolis
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there,

Thank your for your inquiry.

There are no configurable options available to add a signature to outgoing messages on the TracFone SGH-T401G handset.

Happy Holidays!
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

does this phone have the "message auto delete" function?

asked 3 years, 10 months ago
Anonymous
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

The phone does not have the function to automatically delete messages. You can manually delete messages. From the Menu, select Messages and open Inbox. Select the message and press the Options soft key. From the options, you can select Delete.

Thank you and Happy Holidays.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

is the samsung t401g video call capabilities

asked 3 years, 10 months ago
palesherry
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there,

Thank you for your inquiry.
There's no configurable option for you to do video calling on your Samsung handset.

Happy Holidays!
answered 3 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I change my caller ID info that a called party sees?

asked 3 years, 10 months ago
rflbill
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Using a Samsung Tracfone you have an option to hide caller ID information from the receiving end of an outgoing call follow the steps below:

Single Call

To prevent the phone number from displaying on another phone’s caller ID screen first enter asterisk, 6, 7 ( *, 6, 7 ) then enter the phone number to call and press the green SEND key.

Note: The call may not be completed if the person being called has set their phone to not accept anonymous calls. Instead of connecting, a message may be displayed requesting this feature be disabled and to try again.

All Calls

To prevent the phone number from ever displaying on another phone’s caller ID screen follow the steps below:

From the standby screen, press the left soft key for Menu
Select Settings (9)
Select Call Settings (4)
Select Show My Number (3)
Highlight Hide Number, using the navigation keys, from the following:
Set by Network
Hide Number
Show Number
Press the left soft key to Save the Show My Number setting
Note: The call may not be completed if the person being called has set their phone to not accept anonymous calls. Instead of connecting, a message may be displayed requesting this feature be disabled and to try again.

NOTE: For additional assistance for other options about the caller ID on your phone please contact your service provider.

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

is there a usb modem driver down load for my phone?

asked 3 years, 10 months ago
daveh13
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the phone to the computer.

If you are going to transfer media files, you may do mass storage so you could transfer them to the computer.

To transfer pictures (via a memory card), from the SCH-U960 (Rogue) handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot
2. From the standby screen, press the left soft key for Menu.
3. Select My Folder.
4. Select Images.
5. Select either Photos or Downloaded Images.
6. Highlight the desired picture, using the navigation keys, then press the OK button to View it.
7. Press the left soft key for Options.
8. Select either Move to Memory Card or Copy to Memory Card.
9. Navigate to the desired location on the memory card then press the OK button to Open.
10. Press the left soft key for Options.
11. Select either Move here or Copy here.
12. Remove the microSD memory card from the memory card slot.
13. Insert the microSD memory card into the memory card adaptor.
14. Insert the memory card adaptor into the memory card reader.
15. Insert the memory card reader into the USB slot on the PC.
16. Navigate to the Photo location, inside the my_pix folder, using Windows Explorer.
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC.

Note: To transfer pictures or videos from a PC simply paste them into the my_pix folder on the memory card.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Where is the head phone jack on the Samsung T401G

my phone came with a very small usb plug, smaller then the regular headphone jack.
asked 3 years, 10 months ago
northsydesarah
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there northsydesarah,

Thank you for the inquiry of your Samsung SGH-T401G. It is possible that your headphone jack is 3.5mm and there is no USB plug included on the box for the 3.5mm headphone jack. However you can sold separately the USB plug for 3.5mm headphone jack on our website and here is the link to go directly handset's accessories.

http://www.samsung.com/us/mobile/cell-phones-accessories/SGH-T401YKGTRF-product

You may also call the Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

If I lost my phone, and i just put 30 day unlimited plan on it, can I take the plan off of my phone till further notice?

I just put minutes on my phone then lost it.
asked 3 years, 10 months ago
DylStevens
Crawfordville
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dyl,

We're sorry to hear that you lost your phone and just had put minutes on it.

With regard to this, we highly recommend you to contact your Service Provider so that they could provide you options to resolve your issue.

Have a good day.
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is this phone email capable?

T401G cell Phone.
asked 3 years, 10 months ago
ljstiles
california
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Although the SGH-T401G handset does not have a configurable POP3 or IMAP4 application, via your service prviders' digital services there may be a downloadable Mobile E-mail feature. This application could provide, with certain E-Mail services, the opportunity to receive "new mail" alerts with shortcut access to your inbox to read, delete, and respond to your e-mail as if you were on a PC.

For assistance with the use of your service providers' E-mail services please contact your service provider.

Happy Holidays!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I import a contacts list into my SGH-T401g?

asked 3 years, 10 months ago
Anonymous
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us your inquiry.

We did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

Note: Import contacts from where?
answered 3 years, 10 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

My phone will not boot up.

Just recently I had purchased a Samsung T401G. The phone was working perfectly fine. Then I needed information found on the back of my phone, and after removing the battery and replacing it back in, the phone after that point refuses to go to the menu screen. The phone will still boot, but it will not go pass the Samsung screen, and instead will shut off for a half second before looping back to the Samsung screen indefinitely. The battery works fine, it is fully charged, and I have even swapped out the battery from a phone of the same model to make sure it was not defective and it still turns on. Is there anything I can do to possibly reset the phone back to it's normal state?
asked 3 years, 10 months ago
TWilson
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I unlock phone?

I took battery out and now phone is locked
asked 3 years, 10 months ago
Anonymous
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, what we can offer as passcode for the phone is either 0000 or 00000000. If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Is there a software to synchronize MS Outlook to th T401G phone?

This is the model sold by Net10
asked 3 years, 10 months ago
JoseBig
Raleigh, NC
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry.

There is no software available to synchronize MS Outlook to the phone.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I CHANGE THE TIME AND DATE?????

asked 3 years, 10 months ago
JAHUGHES22CUBA
Cuba, NY
on t401g Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Good luck on this one. I have no way of changing my time. Tried the way previously answered, but the time and date section only allows you to change from 12 hr to 24 hour. No way to actually change the "time"
answered 3 years, 7 months ago
WSusanC
El Paso, TX
+1point
1out of 1found this answer helpful.
answer 2
Hello!

To change the Time and Date:

From the Home Screen, go to Menu.
Go to Settings.
Go to Phone Settings.
Go to Time and Date.
Set the time and date and save it.

NOTE: the handset uses NITZ (Network Initiated Time Zone) integrated into the phone's software and will automatically update the time and date while inside the TracFone digital network. If you roam outside of the TracFone Service Area, or turn on the handset in an analog roaming area, you will need to set the time manually.

Merry Christmas!
answered 3 years, 10 months ago
SamsungSupport12
+1point
1out of 1found this answer helpful.
Question

What is the purpose of the USB data cable, if there are no drivers or apps?

I have a 2 gig SD card and hoped to upload and download photos to my PC. I can't make the data cable transfer any data at all.
asked 3 years, 10 months ago
pitstop2
Michigan
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there pitstop2,

Thank you for the inquiry of your Samsung (SGH-T401G). We apologize for any inconvenience this may have caused you. The USB cable is only use for charging the phone. However you can transfer your photos that saves on the phone memory to your SDcard and insert it to a USB card reader and plug it to the usb port on the computer to access it and copy to the computer.

To transfer photos to the SDcard
================================

Caution: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution, do not force the card when inserting or removing and keep all memory cards out of reach of children.

Important: Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To copy or move a picture to a memory card follow the steps below:

From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Images (2)
Select either Photos (2) or Downloaded Images (3)
Highlight the desired picture, using the navigation keys, then press the OK button to View it
Press the left soft key for Options
Select either Move to Memory Card (6) or Copy to Memory Card (7)
Navigate to the desired location on the memory card then press the OK button to Open
Press the left soft key for Options
Select either Move here (1) or Copy here (1)
Note: To transfer videos simply select videos rather than images in step 3
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I import my contact list from my old phone?

Samsung t401G
asked 3 years, 10 months ago
tuckerdoodle
Atlanta, GA
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Thank you for your inquiry. However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Thank you and Happy Holidays.
answered 3 years, 10 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

HOW CAN I OBTAIN THE URL FOR THIS PHONE

asked 3 years, 10 months ago
DCCRISWELL
HOUSTON
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Regarding about your concern, we do not have any information regarding about getting URL on the SGH-T401G handset.

However, we recommend contacting Trac Fone for the information and specification of your phone. You can reach Trac Fone Customer Support at their toll free number 1-800-867-7183.

Thank you for your continued interest in Samsung products
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How to upload phone directory through bluetooth?

Cell phone T401g. User manual claims it's possible to upload the phone directory but instructions are unclear and things doesn't come-up as stated in the manual. Do I need a special application for my computer or cell phone to achieve this? Note that I was able to transfer files to my cell phone through bluetooth but I can't find how to set the phone contacts. Thanks
asked 3 years, 10 months ago
ReneH
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ReneH!

Thank you for your correspondence.

Regarding about your concern, for you to send contacts on the SGH-T401G handset, please follow the procedures below:

1. In Idle mode, press Menu ➔ Contacts ➔ Contact List.
2. Choose the desired contact by pressing up and down arrows.
3. Select Options.
4. Choose Send Business Card, and then select Bluetooth.
5. Scan and select the Bluetooth device where you want to send the contact. (Make sure the Bluetooth device is in discoverable mode.)
6. If you are prompted to enter a password for a headset, try 0000 or 1234.

We appreciate your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I am trying to enter a URL. How do I locate the symbols (I need a period)? Thanks!

asked 3 years, 10 months ago
ShortKnocker
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

This phone offers the convenience of a slideout QWERTY keyboard. Using the QWERTY keyboard, you can type letters, numbers, punctuation, and other special characters into text entry fields or other applications simpler and faster than using the telephone keypad.

The following keys perform special functions when entering text:
1. OK (Select) key allows you to accept the choices offered when navigating through a menu.
2. Left Soft Key - allows you to select soft key actions or menu items corresponding to the bottom left line on the display screen.
3. Sym - displays the Symbols page. Choose from an extensive list of symbols and other character sets. Press Alt-Sym to access Symbols.
Shift - converts the alphabetic character into uppercase. Changes the text input mode to Upper/Lower case mode.
4. Alt - allows you to use characters displayed at the top of the QWERTY keys. Examples: $, @, #, !
5. Space - inserts an empty space.
6. Enter - Moves the insertion point to the next line in a message.
7. Right Soft key - allows you to select soft key actions or menu items corresponding to the bottom right line on the display screen. It also provides quick access to your Phonebook.
8. Backspace - deletes the previous character, similar to the backspace key on a computer keyboard.

You can also use the Symbol mode as it enables you to insert symbols and punctuation marks into text. To display a list of symbols press the # key until the symbols display on the screen, or press the Right soft key and select Symbol.

1. To select a symbol, press the corresponding number key.
2. To display more symbols, press the Navigation keys.
3. To clear the symbol(s), press the key. When the input field is empty, this key returns the display to the previous mode.
4. To insert the symbol(s) into your message, press the OK soft key or the OK key.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I transfer address book from SGH-T401G phone to bluetooth device

asked 3 years, 10 months ago
ktas91
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ktas91!

Thank you for your inquiry. There's no configurable option for you to sync your address book on your Samsung SGH-T401G on any bluetooth device. Your phone doesn't support the bluetooth profile that needs to be in your handset for synching address book. This is the SIM Access Profile -- SAP allows devices such as a car phone, with built in GSM transceivers, to connect to a SIM card in a handset with Bluetooth, so the car phone itself doesn't require a separate SIM card. Below are the list of Bluetooth profiles that's supported by your handset.

A2DP: Advanced Audo Distribution Profile
BPP: Basic Printing Profile
FTP: File Transfer Profile
HFP: Hands - Free Profile
HSP: Headset Profile
OPP: Object Push Profile
SPP: Serial Port Profile

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why isnt my internet working?

I have been trying to get ringtones and such and use my browser but my internet browser wont wokr. Please help!
asked 3 years, 10 months ago
Anonymous
Spokane,WA
on t401g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Please check the link below on how to connect to the internet on your phone.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=1516&AT_ID=208527

You may need to call your service provider for the configuration and internet settings for the phone so that you can use it properly.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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