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Customer Questions & Answers for
SGH-T379

Customer Questions & Answers:
98 Questions
 | 
96 Answers

Questions & Answers for samsung SGH-T379

Question

how do I unlock a phone freeze

Phone: Samsung Gravity-T from T-mobile

I had tried to unclock the phone after an unlock code was given to me by T-mobile. The code was wrong and after several attempts I got a 'phone freeze - sim card not available' message.
I called t-mobile, who gave me a correct code, and an 11-digit "samsung unluck code".
I tried to enter the samsung unlock code and got the message "phone freeze deactivate failed"

My question: How exactly should the samsung unlock code be used? Should the phone have a sim card in it or not? If so can it be a de-activated t-moble sim card or an active ATT?
asked 2 years, 11 months ago
tjensen808
Hawaii
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

I want to add a paragraph break within a Task's Details section, but pressing the paragraph key instead saves the Task; why?

asked 2 years, 11 months ago
Rbnjr
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rbnjr,

Thank you for your inquiry. We understand that you want to add a paragraph break within a Task's detail but pressing the paragraph key saves the Task instead and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why doesn't my pc studio detect my phone?

i've looked at device manager. i detects me phone as a mass storage. thats it.
asked 2 years, 10 months ago
dragonfly230
on SGH-T379
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-6points
0out of 6found this answer helpful.
Question

How can I disable voice recognition on a Gravity TXT?

My older parents use this phone and this feature is driving them crazy and do not want to use it.
asked 2 years, 10 months ago
nolook
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

My phone came with no software and I cannot connect to my PC with it. Can I download a driver? From Where?

asked 2 years, 10 months ago
1fatdude
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

Which PC Studio Should I use? Why does NPS say the phone is unregistered?

asked 2 years, 10 months ago
xhyleh
on SGH-T379
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-5points
0out of 5found this answer helpful.
Question

How do I connect this phone to New PC Studio?

i have downloaded New CP Studio and installed it. I have tried to conect the phone with the usb cable and the software does not recognize it. I have tried to connect it with the bluetooth and it sees the phone and has it on the list, but when I try to connect it it gives me an error mesage that says it is an unregistered device and communication has been stopped. I need help getting this device connected.
asked 2 years, 10 months ago
Anonymous
Aiken,SC
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-3points
0out of 3found this answer helpful.
Question

bluetooth connection

having trouble connecting Bluetooth handfree plantronic?
asked 2 years, 10 months ago
agassi
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

I downloded google maps but not able to use it

I get a message that said- this application cannot be used until you grant permission to send and receive data over rhe network.
asked 2 years, 10 months ago
jefi
morovis
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

can this phone support chinese language?

can this phone support chinese language? if yes where can i download it?
asked 2 years, 10 months ago
babyjovie
chicago, il
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Try downloading an application for this purpose from the Android Market.

Samsung
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I take pictures with SGH T379?

asked 2 years, 9 months ago
tuitavuki1
95209
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Shooting Pictures and Video

From the homescreen, press and hold the camera button located on the right-side spine of the device. The camera will launch and the display will show a live camera/camcorder view.
Note: By default, the device remembers whether you were last in the Camera or Camcorder.

To switch between Camera and Camcorder, press Menu and then use the optical pad to highlight the selction on the Camera tab. Press the optical pad to make the selection.
Now, frame your shot and ensure that everything you want is in focus then press the optical pad or the Camera button on the side to take the shot or begin recording. If recording video, you can press the optical pad to pause and start again without having to create a new video file. Press the Stop soft key or the Camera button on the side to stop recording.
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Id like a user guide for my gravity txt T379.

I had the old samsung gravity phone. It seems the same but with good enhancememnts. Like bigger clock and conversation review of txt. The part that puzzles me is the that the hardware changed (no right and left buttons on the keyboard) the software suggests that there are buttons to select. A user guide would be nice to review some of the phones features.
asked 2 years, 9 months ago
timothyO
Milford, CT
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

See here for your user manual: http://www.samsung.com/us/support/downloads/t-mobile/SGH-T379

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Export contacts via bluetooth

asked 2 years, 9 months ago
Tom4
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How to display Chinese characters on the Galaxy TXT cell phone?

asked 2 years, 9 months ago
tcc1186
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device. Please try the Android Market for a possible app.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I need to connect my sgh-t379 to my computer?

I need to connect my sgh-t379 to my computer, so I can edit contact and access other parts of my phone.
asked 2 years, 9 months ago
maf103169
new jersey
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your computer has bluetooth try connecting that way.
answered 2 years, 9 months ago
Anonymous
-3points
0out of 3found this answer helpful.
Question

How do one put the phone into idle mode (for connecting to a computer via mass storage mode)?

asked 2 years, 9 months ago
Wolfram
Philadelphia, PA
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00025695&fm_seq=25863

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can windows drivers be downloaded from

none
asked 2 years, 9 months ago
albe601
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Here is your link to downloads: http://www.samsung.com/us/support/downloads/t-mobile/SGH-T379

Thanks.
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-4points
0out of 4found this answer helpful.
Question

what do I do to get my phone to be able to recieve picture text?

I just got my phone today. I had an upgrade on the t-mobil account and it will not let me recieve picture text. I do not know why and I tried to see if the settings had anything to do with it.
asked 2 years, 10 months ago
wickedshadowgirl23
Michigan
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Gravity TxT for international roaming?

I am heading to Argentina and I need to know if my cell will work there.
asked 2 years, 10 months ago
Victoria17
Columbus, Ohio
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I download pictures from my camera to my PC?

asked 2 years, 10 months ago
bubbasquid
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

Please refer to the link below to find a tutorial on this topic.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=380075

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
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