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Customer Questions & Answers for
SGH-T379

Customer Questions & Answers:
98 Questions
 | 
96 Answers

Questions & Answers for samsung SGH-T379

Question

How I connect my phone to my PC?

I have USB Cable, install Samsung PC Studio to Windows Vista 64
asked 2 years, 9 months ago
Jannessa
USA
on SGH-T379
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If your computer supports it you can use Bluetooth.
answered 2 years, 7 months ago
Anonymous
-5points
0out of 5found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
Question

I want 3 media shortcuts on my "4-way shortcuts" what do I need to change to get the phone to let me?

I want the "media shortcut" to bring up the calculator and it will. I want the "social shortcut" to bring up the camera but it won't. I want the "web shortcut" to bring up the music player and it won't. How do I customize this phone so it will do what I want and not what you thought I would want?
asked 2 years, 11 months ago
Cavabien
on SGH-T379
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Cavabien,

Thank you for your inquiry. We udnerstand that you would like to know how to change the 4-way shortcut of your phone, SGH-T379.

You may use the link provided below for steps on how to customize the default 4-way shortcut keys on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00007953&fm_seq=8121

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

usb drivers for windows 7 64 bit

asked 2 years, 11 months ago
bojolime
on SGH-T379
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
YES
answered 2 years, 11 months ago
MAKENKO
Puerto Rico
-2points
0out of 2found this answer helpful.
Question

How do I disable data downloads?

I just got this phone, and every other button tries to connect to the internet. I do not have a data plan, so this is extremely expensive. Even if I immediately disconnect, it still charges me a little each time. How can I disable all data features, so that I cannot incure any additional charges?
Thanks!
asked 2 years, 11 months ago
goby
Prosper, TX
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi goby,

Thank you for your inquiry. We understand that you would like to disable data or internet access on your phone.

There are no configurable options on the phone to disable data or internet access on the Samsung SGH-T379. We apologize for any inconvenience this may present.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may try reaching your Service Provider's Customer Service at 1-800-937-8997 to check if there's a program they could offer you to disable the data or internet access on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do i lock the phone so no phone calls can be made?

asked 2 years, 11 months ago
tiredinchi
Chicago, Il
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tiredinchi,

Thank you for your inquiry. We understand that you would like to lock your phone for outgoing calls.

There is no configurable option on the phone that will lock the phone for outgoing calls. We apologize for any inconvenience this may present.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may try reaching your Service Provider's Customer Service at 1-800-937-8997 to check if there's a program they could offer you to lock outgoing calls on your Samsung phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Cannot get connection between Gravity TXT and PC Studio 3.

My Gateway GT5465E with Windows Vista Home Premium ver 6.0 (build 6002 service pack 2) sees the SGH-T379, and loads drivers for it all, but PC Studio 3 (vers 3.2.3 IE2) refuses to Connect, even with Connection Wizard.
asked 2 years, 11 months ago
Winkler1027
Portland, OR
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Winkler1027,

Thank you for your inquiry. We understand that you would like to use the Samsung PC Studio 3 in connecting with your Samsung SGH-T379.

The Samsung PC Studio 3 doesn't support the Samsung SGH-T379. We apologize for any inconvenience this may present.

You may use the link provided below for the steps on how to be able to sync files from your phone to your computer.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00025695&fm_seq=25863

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Where do i find my PUK iID number?

I just bought my samsung galext TXT and i was trying to change my pin number. i tried entering my pin multiple times only to find that there was one pre programmed into it. now my phone is locked and is asking my my PUK ID number.
asked 2 years, 11 months ago
jpmclarney
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jpmclarney,

Thank you for your inquiry. We understand that you would like to know your PUK code.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and PUK code are handled by your service provider.

You may reach T-mobile at 1-800-937-8997 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why does this phone shut itself off aitomatically?

Every time I try to use the Bluetooth feature on this phone it shuts itself off and restarts. What is going on? Is this a known issue?
asked 2 years, 11 months ago
Diggydog
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Diggydog,

Thank you for your inquiry. We understand that you're phone is doing power cycle everytime you use the bluetooth. We apologize for any inconvenience this may have caused you.

We cannot speculate what's causing the phone to restarts when you use the bluetooth of the phone and we don't have any known issue with this concern.

Please try to do a soft reset on your phone.
Soft Reset: Turn of the phone. Remove the battery for 1-2 minutes and then put it back then turn on the phone.

If the soft reet won't work we recommend you to call our Customer Support Care for further assisatnce.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can I get a copy of the full user manual?

I have two of these phones, one for me and one for my wife, but only one user manual is needed. I don't want to print out 174 pages of PDF text on my printer from the download section of this website.
asked 2 years, 11 months ago
Anonymous
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. We understand that you would like to have a copy of the user manual of your phone, SGH-T379.

Samsung have launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.

The user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

In addition, we encourage you to access the link http://www.samsung.com/us/support/ phone model to view the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

You may also try to contact your Service Provider and check if they can print the user manual of your phone.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System. It's like having your very own personal Samsung Technician at your fingertips.

We thank you for your understanding and appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where to downdload the Drivers for this System?

need the Drivers for my system
asked 2 years, 11 months ago
MAKENKO
Puerto Rico
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MAKENKO,

Thank you for your inquiry. We understand that you would like to know where you can get a driver for your Samsung SGH-T379.

There is no available driver for your Samsung SGH-T379. We apologize for any inconvenience this may present.

You may try reaching your Service Provider's Customer Service to check if there's a program they could offer you to use for your Samsung SGH-T379.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
-2points
0out of 2found this answer helpful.
Question

Why can you make a update for Windows 7 ?

asked 2 years, 11 months ago
MAKENKO
Puerto Rico
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MAKENKO,

Thank you for your inquiry. We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding what update for Windows 7 you are referring to, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can i use PC Studio with this phone

PC Studio
asked 2 years, 11 months ago
tuxs
colorado springs
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tuxs,

Thank you for your inquiry. We understand that you would like to know if you can use the Samsung PC Studio with your Samsung SGH-T379.

The Samsung PC Studio doesn't support the Samsung SGH-T379. We apologize for any inconvenience this may present.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why can't anyone hear me on the other end 50% of the time I place a call?

asked 2 years, 11 months ago
Benrah
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Benrah,

Thank you for your inquiry. We understand that you would like to know why 50% of the time while your on a call, the person on the other end can't hear you on your phone, SGH-T379. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

We recommend you to contact your Service Provider to check if there's a network issue or outage in your location, as they can provide you available options to fix this connection issue in a more timely manner.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

samsung gravity touch screen not working

asked 2 years, 10 months ago
iddano
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi iddano,

Thank you for your inquiry. We understand that touch screen of your phone, SGH-T379 is not working and we do apologize for the inconvenience this might have caused you.

If you are pertaining to SGH-T379, it is not a touchscreen phone.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertip

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have problem with connecting via usb and Bluetooth with Samsung PC Studio on my pc

I need drivers
asked 2 years, 10 months ago
gj180674
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi gj180674,

Thank you for your inquiry. We understand that you are having a problem connecting your phone, SGH-T379 via USB and Bluetooth with Samsung PC Studio to your PC. We do apologize for the inconvenience this might have caused you.

There's no available driver yet that your may use to sync your phone to a computer, if you wish to sync your phone to a computer and transfer media files, you may do mass storage so you could transfer them to the computer and vice versa.

You may use the link provided below for steps on how to use USB settings on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00041324&fm_seq=41492

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How do I find driver software for my computer?

I want to be able to download or transfer music to my phone, but my computer tells me I need the software for the phone. I didn't come with a cd. How do I find that software?
asked 2 years, 10 months ago
lrdurnil
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lrdurnil,

Thank you for your inquiry. We understand that you would like to know how to find a software that will connect your phone, SGH-T379 to your PC.

You may connect your phone to your PC via mass storage by following the steps provided below:

(Select the default method of communication when you connect your phone to a USB port on a PC to transfer files between your PC and phone.)

1. From the Home screen, press Menu (LSK) ➔ Settings ➔ Personalize ➔ Phone settings ➔ USB mode.
2. Select Mass storage: treats your phone’s memory, and an optional memory card, as a removable storage drive.
3. Press Save (LSK) to store your changes.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I get music from my computer onto the Gravity TXT?

I can't figure out how to hook it up to my MAC
asked 2 years, 10 months ago
dancer4465
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dancer4465,

Thank you for your inquiry. We understand that you would like to know on how to transfer your music from your Mac PC to your Sasmung phone.

Transferring audio files between your Gravity TXT and a PC or Mac is exactly like transferring pictures and videos.

You may use the link provided below on how to transfer files from your Mac PC to your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00025695&fm_seq=25863

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How can I stop the message "email: no response: when I dont have email set up

asked 2 years, 10 months ago
Texia
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Texia,

Thank you for your inquiry. We understand that you would like to stop the message your receiving on your phone. We apologize for any inconvenience this may have caused you.

Can you please tell us where do you see this message?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

can this phone (t379) be used with pcstudio 3 or new pcstudio?

asked 2 years, 10 months ago
kapi02
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kapi02,

Thank you for your inquiry. We understand that you would like to know if your can use the Samsung PC Studio 3 on your Samsung SGH-t379.

There is no compatible Samsung PC Studio for the Samsung SGH-T379. We apologize for any inconvenience this may presents.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Where do I download the driver for the PC studio

asked 2 years, 9 months ago
freddy37
texas
on SGH-T379
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi freddy37,

Thank you for your inquiry. We understand that you would like to download the driver for the Samsung PC Studio.

Samsung PC Studio does not support the Samsung SGH-T379. We apologize for any inconvenience this may have caused you.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
-1point
0out of 1found this answer helpful.
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