Thank you for your inquiry. We understand that you're phone is doing power cycle everytime you use the bluetooth. We apologize for any inconvenience this may have caused you.
We cannot speculate what's causing the phone to restarts when you use the bluetooth of the phone and we don't have any known issue with this concern.
Please try to do a soft reset on your phone.
Soft Reset: Turn of the phone. Remove the battery for 1-2 minutes and then put it back then turn on the phone.
If the soft reet won't work we recommend you to call our Customer Support Care for further assisatnce.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.
Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).
It's like having your very own personal Samsung Technician at your fingertips.
We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
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