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Customer Questions & Answers for
samsung SGH-T369

Customer Questions & Answers:
329 Questions
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331 Answers

Questions & Answers for samsung SGH-T369

Question

How do i download music to my phone?

asked 3 years, 9 months ago
Lildre
on SGH-T369
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answer 1
Thank you for your inquiry. There are three ways to transfer audio files to the SGH-T369 Column.

Audio Transfer Methods
• Mass Storage
• New PC Studio
• Bluetooth

Mass Storage
Note: Ensure that a memory card has been properly inserted into the memory card slot and that the USB Settings have been set to Mass Storage mode.
From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode
Connect the SGH-T369 Column to a PC using a supported data cable.
1. When prompted on the PC, select "Open Folder To View Files" and then click OK.
2. You can now transfer files between the memory card of the Column and your PC using copy/paste or drag/drop.

New PC Studio (NPS)
Note: Ensure that the USB Settings have been set to Modem mode.
From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode
1. NPS will launch automatically. If not, you can manually launch it now.
2. In NPS, click the Media Manager icon and the SGH-T369 icon.
3. You can now transfer files between the Column and your PC using copy/paste or drag/drop.

Bluetooth
Note: Ensure that both devices are paired and connected.
On the Column, locate the desired audio file to be transferred.
1. Press Options > Send Via Bluetooth > Send
2. Select the desired Bluetooth device from the list of paired devices
3. File transfer begins.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung4
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Question

how can i downlode my pictures from my cell?

I cant seam to download my pics i need help, thank you.
asked 3 years, 9 months ago
joalba05
on SGH-T369
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answer 1
Thank you for your inquiry.

There are two methods for transferring files between a PC and the SGH-T369 (Column).

- via New PC Studio Application
- via Mass Storage Mode

1. New PC Studio Application

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode > PC Studio.

On PC, launch the Samsung New PC Studio software application
Connect the Column to a PC using a supported USB data cable
When the SGH-T369 icon is displayed click on it
You can now copy/paste (drag and drop) files between your PC and the Column

Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode > Mass Storage.

Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
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Question

i just got the phone last week and i cant get the internet on my phone why

asked 3 years, 9 months ago
mlja8
wenatchee wash.
on SGH-T369
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answer 1
Thank you for your inquiry.

Regarding the issue of your phone that you are unable to connect the device to internet, you need to contact your Service Provider so they can check and configure the Internet Settings of your phone.

T Mobile’s Customer Care (1-800-937-8997)

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

I just bought this phone and put in my old sim card. When someone would call it would display their name..now I only get the phone number. So now I

asked 3 years, 9 months ago
farran
on SGH-T369
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answer 1
Thank you for your inquiry.

It means that the numbers are not saved on the phone yet and it's not recognized. If you saved all your contacts to your simcard, you can transfer it to your phone.

From the Home screen, Menu > People > Contacts
Highlight the desired contact and press Options > Copy To SIM Card > Selected > Save

You can also save the phone contacts manually and save it on the phone.

Thanks!

technical Support
answered 3 years, 9 months ago
SamsungSupport12
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Question

how do I download music from a memory chip onto my phone?

I am following the books instructions, and though I can copy a music file onto the phone from a memory chip, it does not allow me to play it from the music player. It keeps saying that the file is empty. I also have tried to use the music player to play music that is on the memory chip and it won't do that either.
asked 3 years, 9 months ago
Sirclownfear
on SGH-T369
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answer 1
Thank you for your inquiry.
In downloading music and playing it to the phone, there are certain things & considerations that we need to check how it’ll work. Since you have stored music on your memory chip and put the chip to the phone and won’t play probably the file format that your music has is not supported by the phone. For the sgh-t369 the only music format that it supports is MP3 format. You may need to check if the format of your music is MP3. Another one is the file size, if your music is more than 300kb, it won’t play. Also the bit rate of the music, for bit rate your phone can only support up to 320kbps. If it is more than that, it won’t play either. And finally you also need to check if your music is DRM protected or it has Digital Rights Management. For any music that it has DRM protection on it, it will not play as well. You can check for all these kind of information from your computer. If your music was downloaded from your computer, you can check all them by going to properties. It will show you everything that you need to know if your music can be supported by your phone.
I hope this piece of information that I have shared with you has helped you out.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

Recently purchased two of the Samsung TGH-369 mobile phones

I am trying to connect my new mobile phone to my computer running Windows7 and MOBILedit software (contact management for cell phones). Windows7 does not recognize the mobile device and is asking for the proper driver. I cannot find it on your web site. Will you be offering a driver for Windows7?
asked 3 years, 9 months ago
mrerwhite
Larkspur, CO
on SGH-T369
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answer 1
Thank you for your inquiry.
You are trying to connect your phone to your Windows 7 computer and it was looking for a driver. Well, with the SGH-t369 it is actually does not need any driver to connect to the computer. There is no driver available for Windows XP, Vista and Windows 7. Although, the phone has both the option of Mass Storage connection mode and Samsung New PC Studio software connection mode. With the Mass storage mode, you will need to use a micro SD card and a USB cable. All you need to do is to set the USB setting of your phone to Mass Storage. On the other hand the New Samsung PC Studio is a software that you can download from samsung.com, together with this, you will also use a USB cable to connect it to your phone and computer. If you want the New Samsung PC Studio, you can download it for from www.samsung.com/us. The type the model number of your phone in the search box and it will show you the results for your phone and just go to download center, to get the New PC Studio. With this kind of method, you need to change the USB connection mode to MODEM.
Here let me show you what are the steps on how to connect & transfer files from your phone to your computer or vice versa.
The USB Settings on the SGH-T369 (Column) allow you to transfer and manage files and data between it and a PC in two different ways. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.
There are two methods for transferring files between a PC and the SGH-T360 (Column). The steps for each are detailed below.
New PC Studio Application
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.
On PC, launch the Samsung New PC Studio software application
Connect the Column to a PC using a supported USB data cable
When the SGH-T369 icon is displayed click on it
You can now copy/paste (drag and drop) files between your PC and the Column
Mass Storage Mode
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.
Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
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Question

How to download photo from my computer?

asked 3 years, 9 months ago
jklmjl
on SGH-T369
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answer 1
Hi, Jklmjl!

There are two methods for transferring picture files between a PC and your SGH-T360 (Column). The steps for each are detailed below.

>New PC Studio Application

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

Tip: The Modem option is used to manage data using Samsung's New PC Studio software application. With New PC Studio, you can manage and organize all of your photos, videos, and music on the phone from your PC, as well as a Calendar, Memos, and To-Do lists.

• From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

1. On PC, launch the Samsung New PC Studio software application
2. Connect the Column to a PC using a supported USB data cable
3. When the SGH-T369 icon is displayed click on it
4. You can now copy/paste (drag and drop) files between your PC and the Column

>Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

• From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

1. Connect the Column to a PC using a supported USB data cable
2. If prompted on PC, select "Open folders to view files" and then click OK
3. You can now copy/paste (drag and drop) files to and from your PC

Thank you for your continued interest in Samsung products.

Have a nice day!

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
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Question

How do I lock my phone so it does not pocket dial?

asked 3 years, 9 months ago
Allyn
on SGH-T369
-1point
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answer 1
Hi!

Here's how to put a keypad lock on the phone:

From the Home screen, go to Menu.
Go to Settings.
Go to Personalize.
Go to Phone Settings.
Go to Auto Key Lock.
Choose On or Off.

TIP: To immediately lock the keys press and hold the [*] key while on the home screen.

We're glad to be of assistance here at Samsung!

Technical Support Team
answered 3 years, 9 months ago
SamsungSupport12
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Question

how can i unlock this one

will be using this in china on 10/07/2010
asked 3 years, 9 months ago
fsiy
houston
on SGH-T369
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answer 1
Hi, Fsiy!

If you intend to use the phone outside US, you would need to request for the unlocking code from the original provider of the phone. And if you already have the code, then you may call the Samsung Customer Support Center, as they can help you unlock the phone in a timelier manner.

Should you desire, please call Samsung Customer Support toll free number: 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
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Question

How do I access the battery. The manual is totally unclear.

asked 3 years, 9 months ago
scwhite
chicago, illinois
on SGH-T369
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answer 1
there is small indent on top of phone, pry the cover open from that end. then pry the battery up & out. serial number and sim card slot is there. match the arrow on battery to metal tabs to replace battery when you are finished copying the #s for registration.

manual is very confusing.
answered 3 years, 9 months ago
ivorymoon
0points
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Question

how do i use email capabilities?

in the manual, section 2, p.12, says phone has email capabilities. where in manual does it show us how to use that? can we configure it to get/send web mail? am tmobile prepaid and have web daypass, not monthly web subscription.
asked 3 years, 9 months ago
ivorymoon
on SGH-T369
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answer 1
Mobile versions of popular web-based email services, such as Google Mail, Yahoo! Mail, and Hotmail, can be accessed through the SGH-T369 Column's web browser. Simply launch the browser from the Home screen by pressing Menu > web2go > Enter URL, entering the website address, and pressing Go.
answered 3 years, 9 months ago
samsung6
-1point
0out of 1found this answer helpful.
Question

Memory cards

Will a 16 GB microsd HC work in my phone?
asked 3 years, 9 months ago
gawga1pat2
on SGH-T369
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answer 1
Here's the information regarding the supported memory card of the SGH-T369.

Slot Type: microSD

Card Type: microSDHC

Max Storage Size: 16GB

Recommended Card Size: 16GB
answered 3 years, 9 months ago
Samsung5
+1point
1out of 1found this answer helpful.
Question

How do I find a driver for my phone, so my computer will recognize it and download music?

asked 3 years, 9 months ago
bevis
on SGH-T369
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answer 1
Hi there!

The software compatible with the SGH-T369 (Column) handset is the SAMSUNG New PC Studio. Try to download the driver from SGH-T359 model; nothing to worry about, it is still the same software.

If you wish to continue, you may use the link below for you to easily download the software.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000005&prd_mdl_cd=SGH-T359FBATMB&prd_mdl_name=SGH-T359

NOTE: This software is only compatible with Win 2000/XP/Vista/Win7

Here are the steps how you can connect the phone to computer using the software:

ON PHONE:

Select Menu > Settings > Personalize (1) > Phone Settings (3) > USB Mode (3) > Samsung PC Studio > Save

ON PC:

1. Launch the Samsung New PC Studio software application
2. Connect the Column device to a PC using a supported USB data cable
3. When the SGH-T369 icon is displayed click on it
4. You can now copy/paste (drag and drop) files between your PC and the Column

Thank you for your continued interest in Samsung products.

Have a nice day!

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can I unlock my phone?

asked 3 years, 8 months ago
dietrich
on SGH-T369
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answer 1
If your handset is indicating "phone lock" as you turn the phone on, what we can advise as passcodes are "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

However, if you intend to use the phone with a different carrier/network, then you would need to contact your service provider as they can help you obtain a subsidy code (network control key). Once you were given a code by your network provider, they will also be giving you steps on how you could unlock the phone from your current network.
answered 3 years, 8 months ago
Samsung4
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Question

How to cancel a paid wallpaper?

asked 3 years, 9 months ago
Mikethepizza
on SGH-T369
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answer 1
I suggest that you call your current service provider for this issue. Your paying for this wallpaper and they are the one who can help you out to this concern.
answered 3 years, 8 months ago
Samsung10
0points
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Question

Will phone work overseas?

The manual mentions Quadband just once and does not provide any details as far as I can see. This website does not mention it at all. Will the phone work in Europe or Asia?
asked 3 years, 9 months ago
nysalestax
Jersey City, NJ
on SGH-T369
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answer 1
Thank you for your inquiry.
Yes, the phone will work overseas. And to use it overseas, you need to get this phone unlocked. Right now your phone is currently network locked to its previous provider & only its SIM card is going to work. If you need to network unlocked it, you will need to call your current service provider to get the 8 digit network control key (NCK). The NCK code is only available & can only be requested from your service provider. And once you have the NCK code, I would also suggest you to call us to unlock your phone. We have the tool to unlock your phone, however you need to get the NCK code first from your service provider.
Please feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

How do I use my own sounds/music as a text message tone?

asked 3 years, 9 months ago
ThePod
on SGH-T369
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answer 1
Thank you for your inquiry.
Hi, with the Samsung SGH-t369 phone you can only use or assign music as a call ringtone. It has no configurable option to use it as a text message alert.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 8 months ago
Samsung8
Samsung8
-1point
0out of 1found this answer helpful.
Question

If the phone gets wet in the rain is it covered under the warranty?

While standing outside in the rain last week my phone got wet when I had to make a call to find a ride home. I'm guessing thats what is wrong with it sense the screen went white yesterday. Is this covered under the warranty?
asked 3 years, 8 months ago
TammyMarie
on SGH-T369
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answer 1
Hi there!

With regards to your concern, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer covered by your warranty with Samsung. In addition, it is feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. However, if you have insurance through your service providers please contact them for a possible replacement phone.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
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Question

Can I load contact info from MS Outlook to my SGH-t369 phone?

I have a USB cable to plug the phone into my computer and can get the computer to recognize the MicroSD card I have but can't figure out how to load contact data.
asked 3 years, 8 months ago
JimmyV
WA
on SGH-T369
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answer 1
To following steps will help the computer to recognize the MicroSD card :

Insert the MicroSD card on the phone.
Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC

If both phone's connection to PC is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Does samsung sgh-t369 cell phone have a gps on it?

asked 3 years, 8 months ago
munueca
on SGH-T369
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answer 1
Greetings!
Pertaining to your query, the availability of the GPS on the phone is only for 911. If you intend to use the GPS on the phone besides the emergency GPS then I would suggest that you coordinate with your network provider to have the correct configuration and setting on the device.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
Greetings!
Pertaining to your query, the availability of the GPS on the phone is only for 911. If you intend to use the GPS on the phone besides the emergency GPS then I would suggest that you coordinate with your network provider to have the correct configuration and setting on the device.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
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0out of 0found this answer helpful.
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