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Customer Questions & Answers for
SGH-T369

Customer Questions & Answers:
329 Questions
 | 
331 Answers

Questions & Answers for samsung SGH-T369

Question

how can I unlock my phone?

asked 4 years ago
dietrich
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your handset is indicating "phone lock" as you turn the phone on, what we can advise as passcodes are "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

However, if you intend to use the phone with a different carrier/network, then you would need to contact your service provider as they can help you obtain a subsidy code (network control key). Once you were given a code by your network provider, they will also be giving you steps on how you could unlock the phone from your current network.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

When creating text msg remove sound, picture, video area row to give more area to see text msg

When u type a text message using the qwerty keyboard there are only 2 rows of text showing at a time. U can actually see more text if u use the numeric keyboard option. Is there a way to get rid of the part that is right below the text box that contains the add sound, pic, or video option as I won't be using that and would prefer 3 rows of text?
asked 3 years, 11 months ago
t369owner
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
In regard to your concern, the 2 rows that are showing only when you type a text message using the qwerty keyboard is the default setting of it. There are no configurable options to change it.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i use email capabilities?

in the manual, section 2, p.12, says phone has email capabilities. where in manual does it show us how to use that? can we configure it to get/send web mail? am tmobile prepaid and have web daypass, not monthly web subscription.
asked 4 years ago
ivorymoon
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Mobile versions of popular web-based email services, such as Google Mail, Yahoo! Mail, and Hotmail, can be accessed through the SGH-T369 Column's web browser. Simply launch the browser from the Home screen by pressing Menu > web2go > Enter URL, entering the website address, and pressing Go.
answered 4 years ago
samsung6
-1point
0out of 1found this answer helpful.
Question

How do I access the battery. The manual is totally unclear.

asked 4 years ago
scwhite
chicago, illinois
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
there is small indent on top of phone, pry the cover open from that end. then pry the battery up & out. serial number and sim card slot is there. match the arrow on battery to metal tabs to replace battery when you are finished copying the #s for registration.

manual is very confusing.
answered 4 years ago
ivorymoon
0points
0out of 0found this answer helpful.
Question

How do I use my own sounds/music as a text message tone?

asked 4 years ago
ThePod
on SGH-T369
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, with the Samsung SGH-t369 phone you can only use or assign music as a call ringtone. It has no configurable option to use it as a text message alert.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
-1point
0out of 1found this answer helpful.
Question

how to watch youtube on t369

asked 4 years ago
chiefs63
kansas city
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please go to the internet site of the browser then launch the youtube site. If the browser of the network will not allow to launch the site then it means that the browser is not compatible with the flash player version of the said website.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I want to send sms instead my samsung keep sending mms even there is no picture in it? how can I change the setting back to sms?

asked 4 years ago
jeralyn
sacramento
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query, the sms (short messaging service) is a service provided by the Network provider. I would strongly suggest that you coordinate with them to have the proper configuration and setting on the phone.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

If the phone gets wet in the rain is it covered under the warranty?

While standing outside in the rain last week my phone got wet when I had to make a call to find a ride home. I'm guessing thats what is wrong with it sense the screen went white yesterday. Is this covered under the warranty?
asked 3 years, 11 months ago
TammyMarie
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

With regards to your concern, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer covered by your warranty with Samsung. In addition, it is feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. However, if you have insurance through your service providers please contact them for a possible replacement phone.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Bluetooth and Ford Fiesta Sync

My Samsung SGH-T369 phone will pair with the Sync system but when I try to make a call using the sync system I can see the phone making the call but you can not use the handsfree feature of sync. The Sync system always shows the call ended but on the phone the call is still going through.
asked 3 years, 11 months ago
Stick11
Aurora, CO
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Please check with the carkit provider for compatibility of the phone.

Please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Downloading online T-Mobile addressbook

When I lost and replaced my T239 the T-mobile site downloaded my online addressbook automatically. Does the T369 have this feature? I can not find it.
asked 3 years, 11 months ago
nysalestax
Jersey City, NJ
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, we actually don’t know if the sgh-t369 has the online T-Mobile Address book shortcut loaded on the device. I believe there is a way of getting this and you will need to contact T-Mobile to have access on this. And it could be a paid service through them. I advise you to contact them regarding the online T-Mobile address book and how to get this to work.

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I set the time today? SGH-t369; no longer DST but phone did not reset itself

asked 3 years, 11 months ago
okeegrandma
kissimmee florida
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here are the steps on how to manually set the time of the phone.
1. From the Home screen, Menu > Settings > Personalize > Time And Date
2. With the Time Zone Updating option highlighted, use the right or left navigation keys to toggle Automatic or Manual Only
3. With the Manual Only setting, you can adjust the Time Zone, Time, and Date fields
4. Press Save to retain changes
Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Recently purchased two of the Samsung TGH-369 mobile phones

I am trying to connect my new mobile phone to my computer running Windows7 and MOBILedit software (contact management for cell phones). Windows7 does not recognize the mobile device and is asking for the proper driver. I cannot find it on your web site. Will you be offering a driver for Windows7?
asked 4 years ago
mrerwhite
Larkspur, CO
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
You are trying to connect your phone to your Windows 7 computer and it was looking for a driver. Well, with the SGH-t369 it is actually does not need any driver to connect to the computer. There is no driver available for Windows XP, Vista and Windows 7. Although, the phone has both the option of Mass Storage connection mode and Samsung New PC Studio software connection mode. With the Mass storage mode, you will need to use a micro SD card and a USB cable. All you need to do is to set the USB setting of your phone to Mass Storage. On the other hand the New Samsung PC Studio is a software that you can download from samsung.com, together with this, you will also use a USB cable to connect it to your phone and computer. If you want the New Samsung PC Studio, you can download it for from www.samsung.com/us. The type the model number of your phone in the search box and it will show you the results for your phone and just go to download center, to get the New PC Studio. With this kind of method, you need to change the USB connection mode to MODEM.
Here let me show you what are the steps on how to connect & transfer files from your phone to your computer or vice versa.
The USB Settings on the SGH-T369 (Column) allow you to transfer and manage files and data between it and a PC in two different ways. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.
There are two methods for transferring files between a PC and the SGH-T360 (Column). The steps for each are detailed below.
New PC Studio Application
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.
On PC, launch the Samsung New PC Studio software application
Connect the Column to a PC using a supported USB data cable
When the SGH-T369 icon is displayed click on it
You can now copy/paste (drag and drop) files between your PC and the Column
Mass Storage Mode
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.
Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do I download music from a memory chip onto my phone?

I am following the books instructions, and though I can copy a music file onto the phone from a memory chip, it does not allow me to play it from the music player. It keeps saying that the file is empty. I also have tried to use the music player to play music that is on the memory chip and it won't do that either.
asked 4 years ago
Sirclownfear
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
In downloading music and playing it to the phone, there are certain things & considerations that we need to check how it’ll work. Since you have stored music on your memory chip and put the chip to the phone and won’t play probably the file format that your music has is not supported by the phone. For the sgh-t369 the only music format that it supports is MP3 format. You may need to check if the format of your music is MP3. Another one is the file size, if your music is more than 300kb, it won’t play. Also the bit rate of the music, for bit rate your phone can only support up to 320kbps. If it is more than that, it won’t play either. And finally you also need to check if your music is DRM protected or it has Digital Rights Management. For any music that it has DRM protection on it, it will not play as well. You can check for all these kind of information from your computer. If your music was downloaded from your computer, you can check all them by going to properties. It will show you everything that you need to know if your music can be supported by your phone.
I hope this piece of information that I have shared with you has helped you out.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 4 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how can i unlock my phone?? its asking me for a pin lock, and 0000, 1234, or my last four number dont work??

asked 3 years, 11 months ago
jdmalex12
5730 tiger lilly way houston t.x.
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regarding your concern, what we can offer as passcode for the phone is either "0000" or "00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 11 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how do I add minutes to the phone

asked 3 years, 11 months ago
Allyn
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact the phone's Service Provider to add or put minutes on it.
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i take my battery out?

asked 3 years, 11 months ago
yetette
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Pertaining to your query below are the steps on how to insert and remove the battery from the mobile phone:

Insert
1.Carefully remove the battery cover, by inserting the fingertip on the latch at the top of the battery cover slowly lift it up away from the back of the phone.
2.Ensuring that gold contacts will line up on both the battery and the phone, gently slide the battery into the battery compartment.
3.Gently push down on the back end of the battery until it lays flush with the body of the phone.

Remove
1.Using a finger, gently lift up on the back end of the battery
2.Battery will release from battery compartment, allowing you to lift it out and away from the phone.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 11 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Will phone work overseas?

The manual mentions Quadband just once and does not provide any details as far as I can see. This website does not mention it at all. Will the phone work in Europe or Asia?
asked 4 years ago
nysalestax
Jersey City, NJ
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Yes, the phone will work overseas. And to use it overseas, you need to get this phone unlocked. Right now your phone is currently network locked to its previous provider & only its SIM card is going to work. If you need to network unlocked it, you will need to call your current service provider to get the 8 digit network control key (NCK). The NCK code is only available & can only be requested from your service provider. And once you have the NCK code, I would also suggest you to call us to unlock your phone. We have the tool to unlock your phone, however you need to get the NCK code first from your service provider.
Please feel free to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
+1point
1out of 1found this answer helpful.
Question

Midnight Pool Game

I downloaded the full version, but all the tricks and challenges are locked for some reason. I even obtained all the Achievements...I cannot do the 4 Person or 8 Person tournaments, nor play the Trickster.
asked 3 years, 11 months ago
jesselatt
Mission Viejo
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

You may uninstall the application then download the latest version and install it again. You may call the application developer for further assistance for the application options.

Thanks for writing!
answered 3 years, 10 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

I know how to unlock the keyboard but, how can I quickly lock the keyboard?

SGH-t368
asked 3 years, 11 months ago
SGHt369
on SGH-T369
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just press and hold the [*] key while on the Home screen to immediately lock the keys on the phone.

Samsung Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I load contact info from MS Outlook to my SGH-t369 phone?

I have a USB cable to plug the phone into my computer and can get the computer to recognize the MicroSD card I have but can't figure out how to load contact data.
asked 3 years, 11 months ago
JimmyV
WA
on SGH-T369
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
To following steps will help the computer to recognize the MicroSD card :

Insert the MicroSD card on the phone.
Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC

If both phone's connection to PC is unsuccessful, kindly try to check the following....

> Try using a different USB port (if using a desktop PC, please try to connect the USB data cable at the back port of the CPU)
> Restart the PC and soft reset the phone (turn off and remove the battery for about a minute and put it back in the phone and turn it on again)
> Make sure that the USB cable is samsung genuine accessory
> Try using a different USB cable
> Try to check the removable storage through the "My Computer"
> Disable or turn off the bluetooth connection of the phone
answered 3 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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