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Customer Questions & Answers for
samsung SGH-T369

Customer Questions & Answers:
329 Questions
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331 Answers

Questions & Answers for samsung SGH-T369

Question

How to download USB driver for SGH-T369

I am having difficulty getting my SGH-T369 phone to connect to the USB port on my Windows XP machine. The phone shows the connection when I have it in "USB Mass Storage" mode, but I cannot connect using Samsung PC Studio 7 or access it as a drive on my computer. When I put it in "USB Modem" mode, I get no connection at all and no indication that the phone or the computer even recognizes the connection. Do I need a driver and, if so, how do I get it. If not, how do I get my phone to connect to be able to transfer contacts, calendar, etc. to/from the phone and the computer?
asked 3 years, 2 months ago
a7cross7
Portland, OR
on SGH-T369
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi there!

Thank you for your correspondence.

There are two methods for transferring files between a computer and the SGH-T369 (Column). The steps for each are detailed below.

Via New PC Studio Application

Tip: You can download it from www.samsung.com Download Center.

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

1. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode>Select Modem

The Modem option is used to manage data using Samsung's New PC Studio software application. With New PC Studio, you can manage and organize all of your photos, videos, and music on the phone from your computer, as well as a Calendar, Memos, and To-Do lists.

1. On computer, launch the Samsung New PC Studio software application.
2. Connect the Column to a computer using a supported USB data cable.
3. When the SGH-T369 icon is displayed click on it.
4. You can now copy/paste (drag and drop) files between your computer and the Column.

Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

1. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode>Select
Via Mass Storage

The Mass Storage option is used to manage data on the microSD memory card using a computer or laptop.

1. Connect the Column to a computer using a supported USB data cable.
2. If prompted on computer, select "Open folders to view files" and then click OK.
3. You can now copy/paste (drag and drop) files to and from your computer.

TIP: Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your correspondence.

There are two methods for transferring files between a computer and the SGH-T360 (Column). The steps for each are detailed below.

Via New PC Studio Application

Tip: You can download it from www.samsung.com Download Center.

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

1. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode>Select Modem

The Modem option is used to manage data using Samsung's New PC Studio software application. With New PC Studio, you can manage and organize all of your photos, videos, and music on the phone from your computer, as well as a Calendar, Memos, and To-Do lists.

1. On computer, launch the Samsung New PC Studio software application.
2. Connect the Column to a computer using a supported USB data cable.
3. When the SGH-T369 icon is displayed click on it.
4. You can now copy/paste (drag and drop) files between your computer and the Column.

Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

1. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode>Select
Via Mass Storage

The Mass Storage option is used to manage data on the microSD memory card using a computer or laptop.

1. Connect the Column to a computer using a supported USB data cable.
2. If prompted on computer, select "Open folders to view files" and then click OK.
3. You can now copy/paste (drag and drop) files to and from your computer.

TIP: Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the SGH-T369 mobile phone support the Faves 5 package?

I need to use it a replacement and I still have several months on my plan.
asked 3 years, 1 month ago
mrJamal
Saint Louis
on SGH-T369
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi there!

Thank you for your inquiry.

Please coordinate with your service provider, regarding the Faves 5 package.
T-mobile. (800-937-8997)

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

Please coordinate with your service provider regarding the Faves 5 package.
T-mobile. (800-937-8997)

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I am unbale to recive picture text or audio ???

I can't retrive pictures that have been sent, what is wrong
asked 3 years, 6 months ago
jaylynn
pocatello Idaho
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi jaylynn,

Thank you for your inquiry. We understand that you're unable to receive picture message and audio message on your phone, SGH-T369. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, since MMS (Multimedia messaging Service) is network dependent feature of the phone or one of the services offered by your carrier if you would like to send or receive multimedia messages, we recommend you to contact your Service Provider, as they can provide you available options to fix this problem in a more timely manner.

You may reach T-Mobile 1-800-937-8997 for futher assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i unblock my pin number

asked 3 years, 6 months ago
robyn
on SGH-T369
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
What we can offer as passcodes would be “0000” or “00000000”. If these codes will not work, then call the Samsung Customer Support Center at our toll free number 1-888-987-4357, from 7:00 a.m. to 9:00 p.m. Monday to Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Does this product ship with the Data port cable, or is that an optional accessory?

asked 3 years, 6 months ago
ErikN
Chicago
on SGH-T369
0points
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1 answer
Answers
answer 1
Yes. It comes with a charger that plugs in and the cable that plugs into the phone has a usb end. That allows you to plug it into the charger or you can plug it directly into your computer in a USB slot.
answered 2 years, 9 months ago
Divamatrix
Phoenix, AZ
0points
0out of 0found this answer helpful.
Question

PC Studio 3 will not connect to my T369 cell phone

While installing PC Studio 3, I got a number of CRC error messages. Retry was not successful so I selected 'ignore' to continue with the installation. After the initial install, I also installed all the updates and drivers. The phone is in 'modem' mode and it is not recognized by PC Studio 3. Would appreciate a solution to enable PC Studio 3 to communicate with my T369 phone.

Thank you,
Bob
asked 3 years, 6 months ago
Bob16094
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Bob,

Thank you for your inquiry. We understand that you would like to use the Samsung PC Studio 3 with your Samsung phone and when you installed it its not recognizing the phone. We apologize for any inconvenience this may have cuased you.

The software that is compatible with your Samsung SGH-T369 is the PC Share manager.

Please use the link below for the Samsung PC Share manager.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/owners/product/SGH-T369ZKATMB

(Click on See All Downloads > Software > Click on ZIP under Download File > Select Send > Run/Save > Install )

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Messages saving to sim card

Im wondering how I can get my incoming text messages to stop saving to my sim card? Can't find anything and i work for a company that has the device and still cant figure out how to do it please help!!
asked 3 years, 6 months ago
Jackyln
61111
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jackyln!

Regarding your concern, there are no configurable options to stop saving your incoming text messages on your SIM card. It is default on the SGH-t369 handset that the first 30 text messages will automatically be saved on the SIM card’s memory and 30 messages onwards will be saved on the phone.

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to download photo from my computer?

asked 3 years, 6 months ago
jklmjl
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Jklmjl!

There are two methods for transferring picture files between a PC and your SGH-T360 (Column). The steps for each are detailed below.

>New PC Studio Application

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

Tip: The Modem option is used to manage data using Samsung's New PC Studio software application. With New PC Studio, you can manage and organize all of your photos, videos, and music on the phone from your PC, as well as a Calendar, Memos, and To-Do lists.

• From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

1. On PC, launch the Samsung New PC Studio software application
2. Connect the Column to a PC using a supported USB data cable
3. When the SGH-T369 icon is displayed click on it
4. You can now copy/paste (drag and drop) files between your PC and the Column

>Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

• From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.

1. Connect the Column to a PC using a supported USB data cable
2. If prompted on PC, select "Open folders to view files" and then click OK
3. You can now copy/paste (drag and drop) files to and from your PC

Thank you for your continued interest in Samsung products.

Have a nice day!

Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to cancel a paid wallpaper?

asked 3 years, 6 months ago
Mikethepizza
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I suggest that you call your current service provider for this issue. Your paying for this wallpaper and they are the one who can help you out to this concern.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can i unlock this one

will be using this in china on 10/07/2010
asked 3 years, 6 months ago
fsiy
houston
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Fsiy!

If you intend to use the phone outside US, you would need to request for the unlocking code from the original provider of the phone. And if you already have the code, then you may call the Samsung Customer Support Center, as they can help you unlock the phone in a timelier manner.

Should you desire, please call Samsung Customer Support toll free number: 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I just bought this phone and put in my old sim card. When someone would call it would display their name..now I only get the phone number. So now I

asked 3 years, 6 months ago
farran
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

It means that the numbers are not saved on the phone yet and it's not recognized. If you saved all your contacts to your simcard, you can transfer it to your phone.

From the Home screen, Menu > People > Contacts
Highlight the desired contact and press Options > Copy To SIM Card > Selected > Save

You can also save the phone contacts manually and save it on the phone.

Thanks!

technical Support
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

When I save audio media from a text message some is saved to music due to format and I am unable to attach it to new texts.

How can this be resolved? I did not have this problem with my old Samsung phone. The saved media says it is forwardable but I have been unable to do so, and the T-Mobile clerk says it cannot be done. It seems like this is a step backward. Can you help?
asked 3 years, 6 months ago
gawga1pat2
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do i download music to my phone?

asked 3 years, 6 months ago
Lildre
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry. There are three ways to transfer audio files to the SGH-T369 Column.

Audio Transfer Methods
• Mass Storage
• New PC Studio
• Bluetooth

Mass Storage
Note: Ensure that a memory card has been properly inserted into the memory card slot and that the USB Settings have been set to Mass Storage mode.
From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode
Connect the SGH-T369 Column to a PC using a supported data cable.
1. When prompted on the PC, select "Open Folder To View Files" and then click OK.
2. You can now transfer files between the memory card of the Column and your PC using copy/paste or drag/drop.

New PC Studio (NPS)
Note: Ensure that the USB Settings have been set to Modem mode.
From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode
1. NPS will launch automatically. If not, you can manually launch it now.
2. In NPS, click the Media Manager icon and the SGH-T369 icon.
3. You can now transfer files between the Column and your PC using copy/paste or drag/drop.

Bluetooth
Note: Ensure that both devices are paired and connected.
On the Column, locate the desired audio file to be transferred.
1. Press Options > Send Via Bluetooth > Send
2. Select the desired Bluetooth device from the list of paired devices
3. File transfer begins.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how can i downlode my pictures from my cell?

I cant seam to download my pics i need help, thank you.
asked 3 years, 6 months ago
joalba05
on SGH-T369
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your inquiry.

There are two methods for transferring files between a PC and the SGH-T369 (Column).

- via New PC Studio Application
- via Mass Storage Mode

1. New PC Studio Application

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode > PC Studio.

On PC, launch the Samsung New PC Studio software application
Connect the Column to a PC using a supported USB data cable
When the SGH-T369 icon is displayed click on it
You can now copy/paste (drag and drop) files between your PC and the Column

Mass Storage Mode

Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.

From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode > Mass Storage.

Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

i just got the phone last week and i cant get the internet on my phone why

asked 3 years, 6 months ago
mlja8
wenatchee wash.
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding the issue of your phone that you are unable to connect the device to internet, you need to contact your Service Provider so they can check and configure the Internet Settings of your phone.

T Mobile’s Customer Care (1-800-937-8997)

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Recently purchased two of the Samsung TGH-369 mobile phones

I am trying to connect my new mobile phone to my computer running Windows7 and MOBILedit software (contact management for cell phones). Windows7 does not recognize the mobile device and is asking for the proper driver. I cannot find it on your web site. Will you be offering a driver for Windows7?
asked 3 years, 6 months ago
mrerwhite
Larkspur, CO
on SGH-T369
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.
You are trying to connect your phone to your Windows 7 computer and it was looking for a driver. Well, with the SGH-t369 it is actually does not need any driver to connect to the computer. There is no driver available for Windows XP, Vista and Windows 7. Although, the phone has both the option of Mass Storage connection mode and Samsung New PC Studio software connection mode. With the Mass storage mode, you will need to use a micro SD card and a USB cable. All you need to do is to set the USB setting of your phone to Mass Storage. On the other hand the New Samsung PC Studio is a software that you can download from samsung.com, together with this, you will also use a USB cable to connect it to your phone and computer. If you want the New Samsung PC Studio, you can download it for from www.samsung.com/us. The type the model number of your phone in the search box and it will show you the results for your phone and just go to download center, to get the New PC Studio. With this kind of method, you need to change the USB connection mode to MODEM.
Here let me show you what are the steps on how to connect & transfer files from your phone to your computer or vice versa.
The USB Settings on the SGH-T369 (Column) allow you to transfer and manage files and data between it and a PC in two different ways. From the Home screen, select Menu > Settings > Personalize > Phone Settings > USB Mode.
There are two methods for transferring files between a PC and the SGH-T360 (Column). The steps for each are detailed below.
New PC Studio Application
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Modem before proceeding.
On PC, launch the Samsung New PC Studio software application
Connect the Column to a PC using a supported USB data cable
When the SGH-T369 icon is displayed click on it
You can now copy/paste (drag and drop) files between your PC and the Column
Mass Storage Mode
Note: Ensure that USB Mode on the SGH-T369 (Column) is set to Mass Storage before proceeding.
Connect the Column to a PC using a supported USB data cable
If prompted on PC, select "Open folders to view files" and then click OK
You can now copy/paste (drag and drop) files to and from your PC
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
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Question

how do I download music from a memory chip onto my phone?

I am following the books instructions, and though I can copy a music file onto the phone from a memory chip, it does not allow me to play it from the music player. It keeps saying that the file is empty. I also have tried to use the music player to play music that is on the memory chip and it won't do that either.
asked 3 years, 6 months ago
Sirclownfear
on SGH-T369
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answer 1
Thank you for your inquiry.
In downloading music and playing it to the phone, there are certain things & considerations that we need to check how it’ll work. Since you have stored music on your memory chip and put the chip to the phone and won’t play probably the file format that your music has is not supported by the phone. For the sgh-t369 the only music format that it supports is MP3 format. You may need to check if the format of your music is MP3. Another one is the file size, if your music is more than 300kb, it won’t play. Also the bit rate of the music, for bit rate your phone can only support up to 320kbps. If it is more than that, it won’t play either. And finally you also need to check if your music is DRM protected or it has Digital Rights Management. For any music that it has DRM protection on it, it will not play as well. You can check for all these kind of information from your computer. If your music was downloaded from your computer, you can check all them by going to properties. It will show you everything that you need to know if your music can be supported by your phone.
I hope this piece of information that I have shared with you has helped you out.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
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Question

How do I lock my phone so it does not pocket dial?

asked 3 years, 5 months ago
Allyn
on SGH-T369
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answer 1
Hi!

Here's how to put a keypad lock on the phone:

From the Home screen, go to Menu.
Go to Settings.
Go to Personalize.
Go to Phone Settings.
Go to Auto Key Lock.
Choose On or Off.

TIP: To immediately lock the keys press and hold the [*] key while on the home screen.

We're glad to be of assistance here at Samsung!

Technical Support Team
answered 3 years, 5 months ago
SamsungSupport12
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Question

How do I access the battery. The manual is totally unclear.

asked 3 years, 5 months ago
scwhite
chicago, illinois
on SGH-T369
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there is small indent on top of phone, pry the cover open from that end. then pry the battery up & out. serial number and sim card slot is there. match the arrow on battery to metal tabs to replace battery when you are finished copying the #s for registration.

manual is very confusing.
answered 3 years, 5 months ago
ivorymoon
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Question

How do I use my own sounds/music as a text message tone?

asked 3 years, 5 months ago
ThePod
on SGH-T369
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answer 1
Thank you for your inquiry.
Hi, with the Samsung SGH-t369 phone you can only use or assign music as a call ringtone. It has no configurable option to use it as a text message alert.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
-1point
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