Looking for Answers about samsung Smiley :) (SGH-t359)?

Hi mayanin!

Thank you for your inquiry.

Here's a link for options and instructions on transfering MP3 files to your phone:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=237141

We appreciate your time writing

us here at Samsung!

Thank you for your inquiry.
Hi, there are actually 3 ways or methods on how to download music from your PC to the phone.
The first one would be via PC Studio, it is a software that we developed and you can get this for free on www.samsung.com/us. Once you are on the website, just type the model number of your phone on the search field. And under support and downloads or software just click on the lick to begin downloading of the software. You will be using a USB cable on this method and make sure that the USB mode on your phone is set to Modem. Second method would be via Mass Storage, you will need the USB cable and a micro SD card for this. The USB mode should be set to Mass Storage. And finally is via Bluetooth, you will need to connect your phone to a PC that is Bluetooth compatible as well.
Here let me show you how all the 3 methods works.
New Samsung PC Studio
To transfer MP3 files, from a PC, to the SGH-T359 handset memory follow the steps below:
Plug one end of the data cable into the handset's power/data port located on the left side and the other end into a USB port on the PC
Open the New Samsung PC Studio application
The SGH-T359 icon will now appear in the upper right corner of the display
Double click on the My Computer icon, located in the top left corner
Navigate to and click on any folder that contains the MP3 files to be transferred
Double click on the SGH-T359 icon and ensure that the Music folder contents are shown
Drag n drop or copy and paste the MP3 files from the PC into the handset's Music folder (For multiple files hold down the Crtl key)
In the pop-up window, PC Studio will show the file being transferred
After the MP3 file(s) are transferred, click OK
After the file transfer is complete it is safe to disconnect the data cable from both devices
WARNING: DO NOT DISCONNECT USB CABLE DURING THE MP3 FILE TRANSFER

Note: Files transferred with PC Studio 3 are copied directly to the handset's internal memory storage (Music Folder) and not to the memory card if it's present during the transfer.
Note: The instructions below assume a micro SD memory card has previously been inserted as well as formatted by the handset to create the necessary folders
WARNING: DO NOT DISCONNECT USB CABLE DURING THE MP3 FILE TRANSFER
To transfer MP3 files, from a PC, to the SGH-T359 handset's memory card follow the steps below:
Plug one end of the data cable into the handset's power/data port located on the left side and the other end into a USB port on the PC
On the PC, open My Computer and double-click on the new Removable Disk (Hint: it will be assigned a drive letter and, depending on system configuration, may not be the only Removable Disk present)
Using Windows Explorer, copy and paste (or drag and drop) MP3 files from the PC into the Music folder located under the new Removable Disk
After the file transfer is complete it is safe to disconnect the data cable from both devices
Bluetooth
Note: Both devices must support Bluetooth FTP (File Transfer Profile)
To transfer MP3 files, from another Bluetooth device to the SGH-T359 handset, via Bluetooth follow the steps below:
Pair the SGH-T359 handset with the other Bluetooth device
Using Windows explorer, locate desired MP3 file
Right click on the MP3 file
Select send via Bluetooth then select the handset
On the Samsung handset, Accept incoming data from the PC.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

There are no configurable options to make the clock display larger on your SGH-T359 (Smiley) handset because it is a default design on the phone that we cannot change or even remove.

Samsung Technical Support

Hi!

Are the music file format supported by the phone?
Here are your phone specifications:

Audio
.aac
.mp3
.mid
.wav
.wma
.amr

If the file format of your music file is compatible with your phone but it's not accessible, it could protected by the Digital Rights Management (DRM) which restricts you to open or tranfer the file to a different device.

Hi there.

Thank you for your correspondence. Due to Samsung's policy with repairs, any damage encountered to the phone through water or other liquids can and in most cases will cause corrosion to the inner workings of the handset. In these circumstances, it is no longer feasible to attempt to repair the phone; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer un-repaired. If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

We thank you for your patronage of Samsung products.

Have a great day.

Hi doeboy,

Thank you for your inquiry.

Below is the link that will provide information about the icons that display on the phone. Should you not see the icon that you are seeing on your phone, you may contact your service provider as it might be a service network icon.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=236671

We thank you for your patronage of Samsung products.

If you’re trying to transfer files between your phone and your computer using PC studio software, then you may follow the steps below.

>>To And From Personal Computer

***Ensure that the device in set to communicate with New PC Studio software version 1.4.0 Build IK1 or higher:

Set the phone to PC Studio settings:

Select Menu > Settings > Personalize (1) > Phone Settings (3) > USB Mode (3) > Samsung PC Studio > Save

1. On PC, launch the New PC Studio application
2. Connect the device to the computer using the USB cable
3. At the Easy Start prompt, click on Import An Image To PC or Import A Movie To PC

>>From Internal Memory To Memory Card

1. Select Menu > Media > Photos or Videos
2. Highlight a photo or video and select Options > Move (5) or Copy (6) > Selected (1) > Memory Card
3. Highlight the desired destination folder or location on the memory card
4. Select Options > Paste To Selected Folder

Samsung Technical Support

Hi SamsungSmiley!

Thank you for your inquiry.

PIN is your Personal Identification Number which if activated will lock or unlock your SIM card. Please coordinate with your service provider with regard to this issue.
T-mobile. (800-937-8997)

Thank you for your continued interest in Samsung products.

hello, my daughter really likes this phone and it is VERY durable because it has fallen so many times. I was nervous to get her a smartphone since she's lost so many cell phones. However, she's more responsible and this cell has good quality pics and video taking. I just purchased the Samsung Gravity T and it has even better quality. The drawback with the T359 is that the keyboard is small, great for a younger person. The Gravity T or Gravity 3 is the most excellent for texting!! hope this helps

Hi jamiee66!

Thank you for your inquiry. There's no configurable option for you to transfer messages from the phone's memory to the micro sd card. This is one of the limitation of the phone's software.

We sincerely apologize for any inconvenience this presents.

Hi there!

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

Also, check the details below for the steps on how to connect the phone to a Bluetooth device.

Note: Ensure that the other Bluetooth device is in Discovery Mode.
To set the phone to visible mode, follow the steps below.
1. Select Menu > Settings > Bluetooth (4) > My Visibility (3).
2. Select Off, On, or Custom.
3. Under Custom, select 3 Minutes, 5 Minutes, or 10 Minutes.

To pair the device with another Bluetooth device, do the following:
1. On the SGH-T359, press Menu > Settings > Bluetooth (4) > Turn On Bluetooth (1).
2. When desired device is populated on list, highlight it and press Select.
3. If prompted, enter the Passkey (default: four zeros '0000').
4. If prompted, you can give the other device a unique name.

Should you need further assistance, please call our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Thank you for taking the time to inform us of the many issues concerning your Samsung product. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.
We appreciate your patronage here at Samsung Telecommunications and we strive for the best in customer satisfaction.
All Samsung products are manufactured to the specifications of the service provider for whom they are produced.
We will forward your feedback along to the appropriate parties for further review and consideration.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

Hi Brooke6428,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, try the following options below:
1. Check if the sim card is inserted properly into your phone. (Gold part of the chip touching the gold part of the phone.)
2. Use a diffrent working sim card into your phone.
3. Insert your sim card into a different phone.

If you have determined that the sim card is no longer working you may buy new one for your phone or contact your service provider for other available options.

If y our sim card works with a different phone, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.

Hi there!

The phone has no hard copy manual. However, you can download the pdf format of the manual for free. On your internet browser, kindly copy and paste the link below in the address bar to download the manual.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000005&prd_mdl_cd=SGH-T359FBATMB&prd_mdl_name=SGH-T359

Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.

Have a great day.

Hi teamobile!

Thank you for your inquiry. There is no manual button to lock the keyboard. However, you can lock the phone by going to Menu > Settings > Personalize > Phone Settings > Security > Lock Phone > Select Disable or Enable > and then Enter Password

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Hi stephhymarie!

Thank you for your inquiry.

To send a Picture or Video Message, to anyone with a compatible device, follow the steps below:

Press the left soft key for Menu
Select Messaging
Select Create Message (1)
Select Message (1)
From the To field, enter the number/E-mail address or press the left soft key for Options
Select Add Recipients (1)
Select one of the following:
Recent Recipients (1)
Highlight each desired Recent Recipient then press the OK button to check their box
After choosing all Recent Recipients, press the left soft key for Add
Contacts (2)
Highlight each desired Contact then press the OK button to check their box
After choosing all Contacts, press the left soft key for Done
Groups (3)
Highlight the Group then press the OK button
Highlight each desired Group member then press the OK button to check or uncheck their box
After choosing all Group Recipients, press the left soft key for Done
Repeat the steps above until all Recipients have been selected
Press the down navigation key then enter the message text
Press the left soft key for Options
Select Add Attachment (3) and Choose File (1)
Choose Photos, Images, or Videos
Highlight the desired image then press the left soft key for Select
Press the OK key to Send the Picture Message to the recipient(s)
Tip: You can send a Picture Message to up to ten recipients

We appreciate your time writing us here at Samsung!

Hi aly02!

Thank you for your inquiry.

For you to send picture to an email address on the Samsung Smiley :) (SGH-t359), please follow the steps below:

1. Press the left soft key for Menu.
2. Select Messaging.
3. Select Create Message.
4. Select Message.
5. From the To field, enter the e-mail address.
6. Press the down navigation key then enter the message text.
7. Press the left soft key for Options.
8. Select Add Attachment, and then choose File.
9. Choose Photos or Images.
10. Highlight the desired image then press the left soft key for Select.
11. Press the OK key to Send the Picture Message to the recipient(s).

Tip: You can send a Picture Message to up to ten recipients.

We appreciate your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

If you want to transfer media files from the phone to the computer or vice versa, please refer to the steps provided below.
To And From Personal Computer

Ensure that the device in set to communicate with New PC Studio software version 1.4.0 Build IK1 or higher:

Select Menu > Settings > Personalize (1) > Phone Settings (3) > USB Mode (3) > Samsung PC Studio > Save

Photos And Videos

1.On PC, launch the New PC Studio application
2.Connect the device to the computer using the USB cable
3.At the Easy Start prompt, click on Import An Image To PC or Import A Movie To PC

Please refer to the link below for the PC Studio Software.
http://www.samsung.com/us/support/downloads/SGH-T359FBDTMK

We appreciate your continued interest in Samsung products.

Hi there!

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Try using a different charger or battery.

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.

Hi finhead9!
Thank you for your Inquiry.

Regarding your concern please coordinate with your Service Provider to assist you on how you can block a specific number on your device

We appreciate your time writing us here at Samsung!