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Customer Questions & Answers for
Smiley :) (SGH-t359)

Customer Questions & Answers:
411 Questions
 | 
417 Answers

Questions & Answers for samsung Smiley :) (SGH-t359)

Question

My Smiley will not turn off.

When I press and hold the "Hangup" key, the screen goes blank after about 5 seconds, but it does not turn off. Earlier today, an a commercial flight returning to my home in Denver, CO, about 10 minutes before land, it "rang," with a call from a relative. This was very embarrassing as cell-phone use on aircraft is prohibited. How can I geet the unit to switch off?
asked 3 years, 5 months ago
bruce2mc
Denver, Colorado, USA
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bruce2mc,

Thank you for your correspondence.

In cases like this, you can enable the Airplane mode if you want to turn off the network service on the phone but still can use its other applications.

You can access the Airplane mode by doing the following:

1. Press Menu > Settings > Personalize > Phone Settings > Airplane Mode

2. Choose Off or On to Enable or Disable Airplane Mode on the handset

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do i find out my password?

i havnt changed it ever.
asked 3 years, 6 months ago
Fuzz
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can I change the ringtone & replace it with a song?

on my other samsung I could download ringtones..I cannot find how to do this on this phone. Help!
asked 3 years, 6 months ago
mzgee
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mzgee,

Thank you for your inquiry. You may change the ringtone of your phone using the steps listed below.

1. Menu > Media > Sounds > Sounds >
2. Highlight the desired Ringtone, using the direction pad.
3. Options > Set As > Ringtone.

Supported File Formats For Ringtones : MP3/AAC/WMA

Note: Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. You cannot set an MP3 file as a ringtone if it is larger than 300 KB.

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how can i play all music files in a folder/album

when I use the music player, it stops after each song. I have to manually move to the next song and hit play every time. Is there a way to play all the songs in an album or folder?
asked 3 years, 6 months ago
rfrost
Dallas
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rfrost!

Thank you for your correspondence. You may have to create a playlist for you to be able to play the music continually. You can use this link below to go directly of the manual of the phone and refer to page 106 and follow the steps for creating the playlist.

http://downloadcenter.samsung.com/content/UM/201101/20110129035632601/T-Mobile_T959_Vibrant_English_User_Guide.pdf

Note: If you can't view the link, you may have to download the latest version of the adobe reader, where you can download on www.adobe.com or click this link to start download

http://get.adobe.com/reader/download/?installer=Reader_10_English_for_Windows&p=Google_Toolbar_6.5&a=ARH&a=Air_Installer&d=McAfee_Security_Scan_Plus&os=XP&browser=ie&type=activex

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i lock my texts and videos

asked 3 years, 6 months ago
antbanks
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi antbanks!

Thank you for your inquiry.

You can use the Phone Lock on your Samsung You can use the Phone Lock on your Samsung Smiley (SGH-t359) to prevent unwanted users to access the phone.

Here's how to:

Menu > Settings > Personalize > Phone Settings > Security > Lock Phone
Select Disable or Enable
Enter Password

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How can I set individual text message tones for contacts? I just assumed that, since this phone is geared for messaging, that was possible.

asked 3 years, 6 months ago
MidsummersMoon
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MidsummersMoon.

Thank you for your inquiry. There are no configurable options to set an individual message alert for contacts.

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

i'm locked out of my phone and i don't no the code so how do i get into my phone?

asked 3 years, 6 months ago
Ahunter136
Mount Vernon New York
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

If the phone is asking for a phone lock code as you turn it on, what we can offer as passcodes would be "0000" or"00000000". If these codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how can I transfer music from pc to cell via usb , media mngr says cell is not connected, usb & cell r connected

I used to have a behold & transfered music from pc to cell, but now, it keeps telling me is not connected, and to input cd if phone came with it.....Im very confused
asked 3 years, 6 months ago
mayanin
Houston, TX
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mayanin!

Thank you for your inquiry.

Here's a link for options and instructions on transfering MP3 files to your phone:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=237141

We appreciate your time writing

us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

i have the t359 :) phone - how do I get the album art to show on the media player?

asked 3 years, 6 months ago
jlucchesi7
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jlucchesi7!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the Samsung Smiley (SGH-t359), there is no configurable option to put an album art to show on the media player on the phone.

Depending upon the music file you downloaded on the phone, some come with an album cover. We recommend downloading music files with an album cover to the phone.

You may download an application and themes using your favorite search engine on your computer that is compatible with the SGH-T359 handset. We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I would like to know how to replace names and numbers on the speed dial.

In one widow it shows who's assigned the number but when I try to update it freezes
asked 3 years, 6 months ago
agizmo
kansas
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi agizmo,

Thank you for your inquiry. Regarding your concern, you you can set your contacts in your speed dial option, please follow the steps provided below to add or remove a phone to the speed dial feature.

To add a phone number to the speed dial screen follow the steps below:

1. Press menu key.
2. Select People.
3. Select Speed Dial.
4. Highlight the desired number for the Speed Dial
5. Select Assign
6. Choose from the Contacts the Speed Dial to be added
7. Choose Yes

To remove a phone number to the speed dial screen follow the steps below:

1. Press menu key.
2. Select People.
3. Select Speed Dial.
4. Highlight the Speed Dial entry
5. Select Options
6. Select Remove
7. Choose Yes

We appreciate your continued interest in Samsung products. Hava a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Samsung t359 - Samsung :) Smiley

We were told Samsung t359 would work in Japan by T Mobile. It actually DID not work. My wife's phone Sony Ericsson worked. I placed my sim card in her Sony phone, then worked.

What is going on? 3G Network UMTS 1700 / 2100 should work in Japan.
asked 3 years, 6 months ago
Japanuser
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Japanuser!

Thank you for your inquiry.

Regarding about your concern, is the Samsung Smiley (SGH-T359) unlock?

For you use the SGH-T359 handset and insert SIM card from network provider in that country, you need to unlock the phone.

For you to unlock the phone, we recommend contacting T-Mobile to assist you unlock the phone.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i type in all caps?

asked 3 years, 6 months ago
jb67
los angeles
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jb67!

Thank you for your inquiry.

You can change the text input to upper case or capital letters by pressing on the Shift key (arrow up key button just below the letter A button).

We thank you for your patronage of Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I lock certain applications on my Samsung Smiley :)

I want to be able to lock access to applications. For example, making the message inbox password protected etc..
asked 3 years, 6 months ago
cbnw
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cbnw!

Thank you for your inquiry.

Regarding about your concern, upon checking the specifications and settings on the Samsung Smiley (SGH-T359), there is no configurable option to set an application lock on the device.

The SGH-T359 handset does have a feature of phone lock only. When the Lock phone setting is enabled, the phone locks automatically when powered on, and you must enter the phone password to use the phone. After entering the correct password, you can use the phone until you power it off.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is there anyway to change the web2go smart key and can you change the directional shortcuts ?

is there anyway to change the soft function key to another function besides web2go, is there a way to customize the directional shortcuts to another function?
asked 3 years, 6 months ago
darmon
texas
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi darmon!

Thank you for your inquiry.

Unfortunately, there are no configurable options to change the Shortcut Keys on the Samsung Smiley :) (SGH-T359), but the Messaging Key can be adjusted. Please follow the steps below, to change the Messaging Key:

1. Menu > Settings > Personalize > Messaging Key > Ok .
2. Highlight the application to assign to the Messaging Key.
3. Choose Assign > Ok.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

only the speaker mode works during call on sgh-t359, how do I correct this?

asked 3 years, 6 months ago
jlbrock7
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending us an inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to reload software on Samsung :) t359

soft ware issues camera wont work
asked 3 years, 6 months ago
trini
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi trini!

Thank you for your correspondence. You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

why is my pictures messages small

the other day i would recieve messages and they covered the whole phone and now they are really small.... how can i fix this? it is really upsetting me
asked 3 years, 6 months ago
tori3angels
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tori3angels!

Thank you for your correspondence. There is no configuration on the phone to resize the incoming picture txt messages. It is possible that the phone is nearly out of memory, because it will automatically resize the picture if the phone has insufficient memory so you can still receive the picture message. You may delete some unnecessary files to free up some space. If it's still not working, you may call up your service provider which is T-Mobile and check with them the incoming allowed picture messages on the phone. You can call up their Customer Care toll free number 1-800-937-8997.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I read email on a smiley SGH-T359?

When I view an email, the area below the headers is blank.
asked 3 years, 6 months ago
2004wood
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Depending on what your setting is, emails will periodically be downloaded automatically. To download at your convenience open the inbox and hit download in the options. Note that emails you have already read will not be downloaded. Also, what is downloaded are just the headers of the email. Once the headers have been downloaded, if you view them, you can retrieve the remainder of the email, by hitting retrieve in that options menu.

Note that if you have a gmail account with many messages in the inbox, you will not be able to read email on the Smiley. Ten messages will download, and thereafter the Smiley will tell you there are no new messages. To fix this problem archive most of your email messages on your gmail account. This is a step which can be undone and which does not interfere with searching etc. Even if you don't undo this step, you will be able to view all messages, by clicking on "All mail".
answered 3 years, 6 months ago
2004wood
0points
0out of 0found this answer helpful.
Question

how can I fix SIM Card freeze problem?

I have samsung mobile with a model SGH-t359 , iam living in addis Ababa , Ethiopia..
But the mobile tries to autenticate the SIM card and Tells me the SIM card is Frezed. hence prompted me to to Ask the service provicider . however i couldnot get a help . how can i fix
this problem
asked 3 years, 6 months ago
brehanu
Addis Ababa , Ethiopia
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi brehanu!

Thank you for your correspondence.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

The Samsung Smiley (SGH-T359) is manufactured to use with T-Mobile service.

Regarding about your concern, the phone has a network lock feature. Before you can use a SIM card with different service provider or from another country, we need to unlock the phone first.

For you to unlock the phone, we recommend contacting T-Mobile customer support center. You can reach them at their toll free number 1- 800-937-8997.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I would like to know how to save text messages to the sim card instead of the phone memory

asked 3 years, 6 months ago
MzDet
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MzDet!

Thank you for the inquiry. There is no option or settings to save the text messages directly to the phone's memory. It is a default on the Samsung's handset that first 30 messages will save on the SIM card and the succeeding messages will goes on the phone's memory.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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