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Customer Questions & Answers for
Smiley :) (SGH-t359)

Customer Questions & Answers:
411 Questions
 | 
417 Answers

Questions & Answers for samsung Smiley :) (SGH-t359)

Question

Phone dropping calls

In the middle of calls it just goes quiet. It has dropped a lot of calls lately!
asked 3 years, 2 months ago
icurious1
Hebron Ohio
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that your service provider would be better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i change the lock code if i forgot my old password for the phone?

How do i change the lock code if i forgot my old password for the phone?
asked 3 years, 2 months ago
jaii
chicago
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

do you offer pc suite for linux

asked 3 years, 2 months ago
3jsdad
usa
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be resolved by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I turn off the sound when I push the buttons?

asked 3 years, 2 months ago
kbaer
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi Kbaer-

Thank you for your inquiry.

Handset sounds, such as audible message alerts and ringtones are all profile dependent. This includes ringers, alarms, notifications, and system sounds. There are three different preloaded audio profiles that have the ability to be edited.

To enable, disable or change the keypad tone follow the steps below:

1.From the standby screen, press the left soft key for Menu
2.Select Settings (4)
3.Select Personalize (1)
4.Select Sound Profile (1)
5.Highlight the Profile to be edited, using the navigation keys, then press the left soft key for Options and select to Edit (2) one of the following:

Normal
Driving
Outdoor

6.Highlight the Phone Sounds tab, using the left or right navigation keys
7.Highlight Keypad Tone, using the navigation keys, then press the OK key to Edit
8.Highlight the desired Keypad Tone setting, using the navigation keys
9.Press the left soft key for OK to save the Keypad Tone setting
10.Press the left soft key for Options then select to Save (3) the Normal, Driving or Outdoor Profile settings

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
go to settings, then sound, then volume, then system volume and slide the slider all the way left
answered 3 years, 2 months ago
Tattooedreign
Indiana
0points
0out of 0found this answer helpful.
Question

how do I change the ringtone?

asked 3 years, 2 months ago
Anonymous
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!

Thanks for reaching out! Please click below for instructions:

Menu > Media > Sounds > Sounds >Highlight the desired Ringtone, using the direction pad>Options > Set As > Ringtone

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I've been able to "save" individual ringtones, but all calls ring the phone ringtone.

asked 3 years, 2 months ago
metrodawg
43213
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
go to where you save the ring tones, pick a ring tone tap the first button on the left "the one next to the home button on the bottom" it should bring up save as ring tone
answered 3 years, 2 months ago
Tattooedreign
Indiana
0points
0out of 0found this answer helpful.
Question

How turn keypad lock off

I was wondering how to turn off the keypad lock on the Smiley :) (SGH-t359) I thought I turned it off, but the keypad lock is still on.
asked 3 years, 2 months ago
techgeekcasey
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

Just slide up/open the phone to unlock its keypad. You may also change the settings of your keypad using the steps from the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=560&AT_ID=236587

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

where can i get samsung smiely user guide/manual ?

where can i get samsung smiely user guide/manual ? i do not want to download it i want a physcial
copy the user manual i got did not explain anything a the feature like how to use airplane mode
how to silence the phone
asked 3 years, 2 months ago
travelmaster
los angeles
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Samsung has launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.

However, the user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center. From the website which is www.samsung.com, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

We encourage you to view the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.

You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can you lock an individual text message on the samsung smiley?

asked 3 years, 2 months ago
Anonymous
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for contacting us!

Unfortunately I am a bit confused by your question? Do you mind clarifying? We would be happy to help out.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i get my contacts stop sending to my sim card?

Every time i try to create a contact it gos to my sim card.
asked 3 years, 3 months ago
ton10000
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ton10000,

Thank you for your inquiry.

Regarding your concern, you may go to Contacts, then look under Management, select Save new contacts to and then select Phone memory.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

the font on my incoming messages suddenly became so small that i can barely read it

asked 3 years, 3 months ago
chickirose
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi chickirose,

Thank you for your inquiry. Regarding your concern, if it is a text message on your phone, you change the font size by opening one of the incoming text messages and press the volume UP/DOWN button to adjust the font size.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Can I get a spare battery?

I lost my old one and I really need a new one.
asked 3 years, 2 months ago
Anonymous
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

Thank you for your inquiry! A spare battery can be obtained by reaching out to a 3rd party vendor or by calling a Samsung Accessory specialist at: 1-800-757-0280.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how to sync my phone to my computer.

asked 3 years, 2 months ago
raani
tu
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry. For instructions on how-to transfer your pictures and video copy and paste this link into your browser. http://bit.ly/khTNv8

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do you set up e-mail

asked 3 years, 3 months ago
mrsmeek
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mrsmeek,

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

i would like to have my messegs on vibrat

asked 3 years, 2 months ago
kadejaasad
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Follow thses steps below to change your ringtone:
Menu > Media > Sounds

Here you can adjust ringtones to any setting you would like.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you install .jar format files (games) onto samsung smiley?

btw, samsung PC studio does not work on my PC, so that is not an option............. I' got the programs I want to install in a MicroUSB card on the phone.
asked 3 years, 3 months ago
Looiz
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Looiz!

Thank you for your inquiry.

Regarding your concern, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources. 3rd party requires trial and error on a device.

If you are having issues with the use or download of a specific 3rd party application or service, we recommend contacting the developer of that application or service for compatibility and support assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

What is the PC Studio and how do I get it?

asked 3 years, 2 months ago
Tmh24356
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

PC Studio is a software program that allows you to connect your device to your computer to manager and transfer files.

Here's the link to the download: http://www.samsung.com/us/support/downloads/SGH-T359FBATMB

Thank you for your inquiry. This issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How can I transfer photos from my phone to my laptop via USB cable?

asked 3 years, 2 months ago
zevk
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Try following the steps below:

After hooking up your phone to the computer, you will see the USB symbol in the "unnunciator line" (at the top of your display). pull this down by touching and sliding it down. select "USB connected", another window appears, select "Mount". you should now be able to view, move, access files on your phone and pc.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

"Select USB mode" keeps popping up and won't go away?

I don't know if it's a glitch, but I constantly get a little box telling me to "Select USB mode" with PC Studio and Mass storage as options. Before, if i clicked back it would go away, but now it's going on and off multiple times and it still hasn't stopped. It's really interfering with everything. I dropped it earlier, but it wasn't acting this bad until a few hours later.
asked 3 years, 2 months ago
kimeatscake
AZ
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kimeatscake!

Thank you for your inquiry. Is this message on the screen of the Samsung Smiley (SGH-t359) when you connect the device to your computer using a data cable?

Regarding your concern, we recommend having a soft reset on the phone. Soft reset is removing the battery for about a minute on your phone and putting it back just for you to refresh the settings on the handset.

We also recommend changing the USB settings on the SGH-T359 and then set it to Mass Storage or PC Studio: Menu > Settings > Personalize > Phone Settings > USB Mode > Mass Storage or PC Studio > Save

Should this troubleshooting step did not work; we invite to contact our Customer Support Center as they can troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I lock my phone for privacy

asked 3 years, 2 months ago
kfowl123
on Smiley :) (SGH-t359)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kfowl123!

Thank you for your inquiry! We appreciate your patience regarding your issue with the SGH-T359 :)

There is no manual button to lock the keyboard. However, you can lock the phone by going to Menu > Settings > Personalize > Phone Settings > Security > Lock Phone > Select Disable or Enable > and then Enter Password

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
-1point
0out of 1found this answer helpful.
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