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Customer Questions & Answers for
t301g Cell Phone

Customer Questions & Answers:
489 Questions
 | 
496 Answers

Questions & Answers for samsung t301g Cell Phone

Question

When I try to use the browser, I get an "Error: Network Unavailable"message (and have been getting it for most of the day).

How do I remedy?
asked 3 years ago
Senex
New Hampshire, U.S.A.
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can i get a printed manual for cell phone 301G, PURCHASED THROUGH TRACFONE

TRIED DOWNLOADING MANUAL BUT PRINT IS SO TINY, IT IS IMPOSSIBLE TO READ. COULD NOT GET THE DOWNLOAD TO PRINT AT ALL THROUGH YOUR SITE.
asked 3 years ago
stcolleen
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Copy and paste this link into your browser. http://bit.ly/ptH3gZ It will open as a PDF file. You should be able to print the manual from there.

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

bluetooth picture transfer

How do I use bluetooth to transfer pictures from the phone to the pc?
asked 3 years ago
flyguy35
Nevada, TX
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I turn speaker on and off?

asked 3 years ago
tigerlayd
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner. For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

Does the T401g car charger work with the T301g????

asked 3 years ago
verlun
Oregon
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner. For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

If I put my simms card in another samsung phone will ALL my contacts and phone number move with it? If their a way to download my contact info as back

asked 3 years ago
wlukus
PA
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. To copy contacts, from the phone memory, to the SIM card follow the steps below:

1.While in standby mode, press the left soft key for Menu
2.Select Contacts (2)
3.Select Contact List (1)
4.Highlight the desired contact entry, stored in the handset's memory, using the navigation keys
5.Press the left soft key for Options
6.Select Copy to SIM Card (9)
7.Select either Selected (1) or All (2)
8.Press the left soft key to Save the Contact to the SIM Card

For more information copy and paste this link into your browser. http://bit.ly/nHE8G5

If you need additional support, call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
facebook.com/SamsungService
Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

how do I enable the security features ? i.e.:lock & unlock.

asked 3 years ago
rpro
Sacramento, CA
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, there are no configurable options available to lock any keys on the TracFone SGH-T301G handset. However, in Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on and stays locked until you enter the correct lock code

Please contact your service provider for more information about any lock features.

To enable or disable the Phone Lock setting follow the steps below:

1.From the standby screen, press the left soft key for Menu
2.Select Settings (9)
3.Select Set Phone (4)
4.Select Security (4)
5.Select Lock Phone (1)
6.Highlight the desired Phone Lock setting, using the navigation keys, from the folllowing:
>On - The phone locks immediately and stays locked until you enter the correct lock code
>Off - The phone remains unlocked
7.Press the left soft key for Select to save the Phone Lock setting

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why do I get a screen that says Enter Center when I try and send a text message?

I receive texts ok, but when try to send get this screen. This is a new thing that is happening. Have not had this problem before and have been texting for ahile.
asked 3 years ago
kberry5654
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When I turn on my Samsung T301 it goes to a white screen with SAMSUNG in blue and stays that way.

I have it on charge. The screen does not change at all. When I try to turn it off while it's charging, it will go blank for a second then go back to the white screen with blue SAMSUNG.
asked 3 years ago
michellerlilly
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I just wanted to know how I can transfer ringtones from my comuter to my phone?

asked 2 years, 11 months ago
ppanther2169
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I set up names and numbers in my Samsung T301G ? I having trouble putting letters in for the name.

asked 2 years, 11 months ago
watrous
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

my phone is frozen. I have a model sgh-t301g. Is there a way to reboot the phone?

asked 2 years, 11 months ago
kristinanne
Chicago
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I reset forgottten PIN

Can't change unlock features without PIN
asked 2 years, 11 months ago
paulk84
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I want to get photos off my phone and they can only be emailed. How do I enter an email address? There is nothing in the user manual or on your web

Tracfone model T301g
asked 2 years, 11 months ago
wcbvet
Cumming, GA
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I set the number of rings before it answers to voice mail?

asked 2 years, 11 months ago
maceudora
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/SamsungSupport
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How long should my battery last in my phone? I have had my phone for approximately 2 years and very seldom use it.

The battery has recently been losing a charge. Could there be a problem with the battery? Thanks
asked 2 years, 11 months ago
soeangel90
Buffalo Ny
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.
Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.
Some variables that may affect battery life are:
• Backlight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If the battery is not holding a charge it may mean that it is not charging properly. Make certain that the charger cable is properly plugged in. It is also possible that the battery may be damaged. If you suspect that it may be, or should this issue continue to occur, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a T 301 Cell phone and have tried to register it, but it will not accept my Serial Nummer, why??

asked 2 years, 11 months ago
frasher101
Madison Ohio
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I send photos to email if it says "resizing failed"?

I can send emails to my laptop but photos don't get transferred because it says "resizing failed"; can anyone help?
asked 2 years, 10 months ago
mondocanemsr
Pennsylvania
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry.

The only option to send a photo from the phone to a PC, is via Multi-Media Message.

To send a Multimedia Message follow the steps below:

While in standby mode, press the left soft key for Menu
Select Messages (4)
Select Create New Message (1)
Select Multimedia Message (2)
With Subject highlighted, press the OK key
Enter the Subject text, using the keypad (up to 40 characters)
Press the left soft key for Options then select Save (1)
Highlight Graphic, using the navigation keys, then press the OK key
Select Add (1) then select from the following:

*Take Photo (1)
Adjust the brightness level, using the right and left navigation keys
Zoom in or out, using the up and down navigation keys
Using the display as a viewfinder, press the OK button to take the picture
Press the left soft key to Add the Photo to the Multimedia Message
*My Photos (2)
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select to Add (2) the Photo to the Multimedia Message
*Downloaded Graphics (3)
Highlight the desired image, using the navigation keys
Press the left soft key for Options
Select to Add (2) the image to the Multimedia Message

Highlight Message, using the navigation keys, then press the OK key
Enter the Message text, using the keypad (up to 1000 characters)
Press the left soft key for Options then Select Save (1)
Press the right soft key for Send To
Either enter a phone number/E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type from the following:
Contacts List (1)
Highlight each Contact, using the navigation keys
Press the OK key to check the Contact's box
After selecting all Contacts, press the left soft key for Add
Recent Recipient (2)
Select either Number (1) or Email (2)
Highlight each phone number or Email address, using the navigation keys
Press the OK key to Check the Recent Recipient's box
Press the left soft key for Options
Select Add (1) or After selecting all recipient's, press the left soft key for Add or Select
Group (3)
Highlight a Group, using the navigation keys
Press the left soft key for Select to view the Group members
Highlight a Group Contact, using the navigation keys
Press the OK key to Check the Group Contact's box
After selecting all Group members, press the left soft key for Select
After selecting all Recipients, press the right soft key to Send the Multimedia Message to the Recipient(s)

Tip: You can send a Multimedia Message to up to 10 Recipients

If these steps don’t resolve the issue that you’re experiencing, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Can you download pictures from the Samsung T301g to a computer?

asked 2 years, 9 months ago
dlwatkins
Sioux City, IA
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Can I forward my calls to this phone to another phone?

I just bought another Samsung from AT&T and I have no minutes on this phone right now. This is the number everyone has so they keep calling the wrong phone. Can I forward my calls to my new phone until everyone has my new number?
asked 2 years, 9 months ago
HollisIsabel
on t301g Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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