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Customer Questions & Answers for
samsung t301g Cell Phone

Customer Questions & Answers:
489 Questions
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496 Answers

Questions & Answers for samsung t301g Cell Phone

Question

where can I find a list of icons for the T301g?

I have a "headphones" icon on my main display. What is it for?
asked 3 years, 1 month ago
Anonymous
on t301g Cell Phone
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1 answer
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answer 1
Hi there!

Thank you for your inquiry. The "headphone" icon or the headset icon pertains on the profile of your phone that refers to the usage of the phone with a wired headset connected on it. You can find the other listed icons on the manual of this phone:
http://downloadcenter.samsung.com/content/UM/200902/20090203055202234/tracfone_t301g_ug_eng.pdf

Or you may also surf the internet for possible resources for all the icons that you can see on your Samsung phone.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what accessory do I need for cell phone sch-t301 g (tf) to transfer pictures from phone to computer.

And will I need special instructions to do so?
asked 3 years, 6 months ago
jameselli
Salem Oregon
on t301g Cell Phone
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3 answers
Answers
answer 1
You CAN connect this phone to your Windows PC with the Samsung USB data transfer/charging cable Model # APCBS10BBE (available here, or from amavon or evay for a few dollars) and New PC Studio (very easy to use).

First, find the Samsung "New_PC_Studio_1.5.1.10064_2" application here for another phone and install it. After installation is complete, connect the cable to the phone and PC and then you can transfer images both ways as well as create/sync your contacts on the PC and load them on to the phone.
answered 3 years, 3 months ago
turbo111
+2points
2out of 2found this answer helpful.
answer 2
Unfortunatly you cannot direct connect this wonderful phone to your computer/laptop. You have to use the Messaging option. Send an E-Mail and attach the pic you want. I hope this helps
answered 3 years, 5 months ago
Lorii
0points
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answer 3
Thank you for your inquiry.
Hi, with your sgh-t301g phone there is no need for any accessories to transfer pictures from phone to the computer. The only method to transfer a picture to a PC is to send the picture to an Email address. There are no configurable options available to send a picture from a PC to the phone.
How Do I Transfer Pictures or Videos Between My SGH-T301G Phone And My Computer?
To send a Multimedia Message follow the steps below:

While in standby mode, press the left soft key for Menu
Select Messages (4)
Select Create New Message (1)
Select Multimedia Message (2)
With Subject highlighted, press the OK key
Enter the Subject text, using the keypad (up to 40 characters)
Press the left soft key for Options then select save (1)
Highlight Graphic, using the navigation keys, then press the OK key
Select Add (1) then select from the following:
Take Photo (1)
Adjust the brightness level, using the right and left navigation keys
Zoom in or out, using the up and down navigation keys
Using the display as a viewfinder, press the OK button to take the picture
Press the left soft key to add the Photo to the Multimedia Message
My Photos (2)
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select to Add (2) the Photo to the Multimedia Message
Downloaded Graphics (3)
Highlight the desired image, using the navigation keys
Press the left soft key for Options
Select to Add (2) the image to the Multimedia Message
Highlight Message, using the navigation keys, then press the OK key
Enter the Message text, using the keypad (up to 1000 characters)
Press the left soft key for Options then Select Save (1)
Press the right soft key for Send To
Either enter an E-mail address, using the keypad, or press the left soft key for Options
Select the recipient type.
Recent Recipient
Select Email
Highlight Email address, using the navigation keys
Press the OK key to check the Recent Recipient's box
Press the left soft key for Options
Select Add (1) or after selecting all recipient’s , press the left soft key for Add or Select.
After selecting all Recipients, press the right soft key to send the Multimedia Message to the Recipient(s)
Tip: You can send a Multimedia Message to up to 10 Recipients

For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
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Question

phone is locked and we do not have password, how do we get it unlocked?

asked 3 years, 7 months ago
kristopher
39044
on t301g Cell Phone
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
Below is information regarding the various lock codes to enable assessment of which scenario best applies to the situation. Once that is determined, it also outlines the appropriate contact information for resolution.

Phone Lock (User Lock)
Required to enable utilization of the handset, regardless of the Service Provider or SIM Card manufacturer. This feature protects the handset from unauthorized users.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357

PIN1 (Personal Identification Number 1)
Used to limit access to the SIM.
Saved on the SIM Card
Contact Service Provider: Service Provider Contact Information

PIN2 (Personal Identification Number 2)
Used for special network services like FDN (Fixed Dialing Number) for example.
Saved on the SIM Card
Contact Service Provider: Service Provider Contact Information

PUK1 (Pin Unlock Key 1)
Required to unlock Pin1 when Pin1 is entered 3 times incorrectly
Saved on the SIM Card
Contact Service Provider: Service Provider Contact Information

PUK2 (Pin Unlock Key 2)
Required to unlock Pin2 when Pin2 is entered 3 times incorrectly.
Saved on the SIM Card
Contact Service Provider: Service Provider Contact Information

NCK (Network Control Key)
Required to release the Service Providers network lock. This code is proprietary to the Service Provider.
Saved on the Handset
Contact Service Provider: Service Provider Contact Information

SIM Lock
Restricts access to handset by "binding" the SIM to the handset. In other words, replacing the SIM card with a different SIM will still produce a password prompt.
Saved on the Handset
Contact Samsung - Toll Free: 1-888-987-4357
answered 3 years, 5 months ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
answer 2
The default passcode for the phone is "0000" or "00000000". There is no way that we can retrieve the passcode that was set on the phone.
If the default passcode did not work then we can do a reset on the phone.
Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a good day
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I would like to clear my display of the minutes and the service date. Can not do this through "set display"

I have tried over and over to remove the display of my minutes and end service date on my t301g Samsung phone. I have trac fone service. please advise
asked 3 years, 6 months ago
Deanne
on t301g Cell Phone
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2 answers
Answers
answer 1
To get that annoying stuff ("Tracfone" and the airtime display) off your screen on the Samsung T301G, follow these instructions. Click menu, press "Prepaid", Scroll down to and select "Airtime Display", and then scroll down to "Off", and press select again. That should get rid of the airtime and minute display. For the Tracfone thing at the top of the screen, Choose "Menu" again, go to "Settings", Select "Set Display", Select "Main Display", Scroll down to "Idle Screen Display", Select "Text Position", and press this key (>) until you get to the "Off", and then press save. Hope this helps!(:
answered 3 years, 4 months ago
bubblesss7
+1point
1out of 1found this answer helpful.
answer 2
Inquiries concerning the use of your handset should be addressed through your service provider.
answered 3 years, 5 months ago
SamsungJoseL
-1point
0out of 1found this answer helpful.
Question

I bought this cell phone from Tracfone the- t301 series. Does it turn completely off when not in use, or is it on all the time?

Does it have to be turned on to receive calls?? Instructions received were not very clear on above procedure. (My other cell phones, I turn off when not in use (and save battery charge). When I needed to use it, I turned it on. In that regard how does this cell phone operate??????
Thanks
asked 3 years, 6 months ago
TonyTraf
15668
on t301g Cell Phone
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2 answers
Answers
answer 1
It needs to be on to receive calls. It stays on until the battery is empty or you turn it off with the pwr-END key.
answered 3 years, 1 month ago
Terry431
Ottawa, IL
+1point
1out of 1found this answer helpful.
answer 2
Thank you for youer inquiry.

For troubleshooting and repair options on your phone, you can call your service provider at 1-800-867-7183 (Trac Fone). They have technical support representatives who exclusively handles Samsung phones.

Thanks!

Samsung Technical Support
answered 3 years, 6 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

Why are callers given no way to leave a voice message?

asked 3 years, 6 months ago
Anonymous
Dallas, TX
on t301g Cell Phone
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2 answers
Answers
answer 1
If you have the Samsung t301g, Press and hold 1 to call the voicemail. It uses minutes, and they ask you questions regarding your voicemail settings. You can set it up using that depending on if you want to give the caller a greeting or record one to be played to the caller. You also view your voicemail messages by pressing and holding 1 when you've set your voicemail up.
answered 3 years, 4 months ago
bubblesss7
0points
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answer 2
Regarding this, you need to activate the voice mail on your phone so that callers that will be transferred to the voicemail can leave a message.

You need to contact your service provider regarding activating and configuring the voicemail.
answered 3 years, 4 months ago
Samsung5
0points
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Question

Where is speakerphone button?

Speaakerphone button on 301G?
asked 3 years, 6 months ago
drvalu
NC
on t301g Cell Phone
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2 answers
Answers
answer 1
Or when you call someone and the phone begins to ring, press "Ok" and that will turn on speakerphone. If you're using the Samsung t301g.
answered 3 years, 4 months ago
bubblesss7
+1point
1out of 1found this answer helpful.
answer 2
To enable speaker phone, while on a call press the right softkey to see the option to enable/ disable speaker phone.
answered 3 years, 6 months ago
samsung6
+1point
1out of 1found this answer helpful.
Question

how do you set the time on the phone?

asked 3 years, 5 months ago
williamgrimes
new york
on t301g Cell Phone
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2 answers
Answers
answer 1
Here's how to set the time and date on the phone.

From the standby screen, press Menu
Select Settings
Select Set Time and Date
Edit the time and date using the keypad buttons
Press on Save.
answered 3 years, 5 months ago
Samsung5
-1point
0out of 1found this answer helpful.
answer 2
Here's how to set the time and date on the phone.

From the standby screen, press Menu
Select Settings
Select Time and Date
Edit the time and date using the keypad buttons
answered 3 years, 5 months ago
Samsung5
0points
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Question

What do the icons on the calendar screen mean?

asked 3 years, 5 months ago
sabrinasvitak
woodstock
on t301g Cell Phone
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
Hi there!

Thank you for your inquiry.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while in a call.

Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.Regarding your concern, you would be best assisted by any personnel from you IT Department for the e-mail configurations or settings on your phone.

Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Phone will not ring on incoming calls. All incoming calls go directly to voice mailbox.

Just activated my NEW "TracFone" Samsung T301G on Thursday (11-11-10). Tried to figure out how to get incoming calls to ring on the phone. All incoming calls go directly to voice mailbox and the phone does NOT ring at all on any incoming calls. Please help. Thank you.
asked 3 years, 5 months ago
ernies314
Littlestown, PA 17340
on t301g Cell Phone
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2 answers
Answers
answer 1
Thank you for your inquiry. Configuring the number of rings before a call goes to voicemail is something which is configured by the Service Provider by editing your account with them. This is not a setting which can be configured on the phone itself as it is part of the network services by your provider. To adjust the Ring Count, we recommend contacting the Service Provider for assistance with this issue.
answered 3 years, 5 months ago
Samsung4
+1point
1out of 1found this answer helpful.
answer 2
If your incoming calls are going straight to your voicemail, then you need to contact your service provider so they can configure the number of rings on your phone so that the phone will ring before the call will be transferred to the voicemail. Your service provider can configure it upto 10 rings.

Trac Fone Customer Care ( 1-800-867-7183)
answered 3 years, 5 months ago
Samsung5
+1point
1out of 1found this answer helpful.
Question

How can I transfer contacts from my old phone?

I see it has Bluetooth; but it appears to only work with handsfree headsets. Is there any way to connect (with wire or Bluetooth) to copy contacts from a computer or another phone?
asked 3 years, 3 months ago
MacIndy
on t301g Cell Phone
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
The SIM card solution will not work if you have a different manufacturer.
answered 3 years, 2 months ago
WET1
0points
1out of 2found this answer helpful.
answer 2
Thank you for sending us an inquiry.

There is really no option for us to transfer your contacts via bluetooth on the sgh-t301g. The best way to go around this issue is by the use of SIM card, provided that you are using the same service provider.
answered 3 years, 3 months ago
SamsungSupport11
0points
1out of 2found this answer helpful.
Question

how do I adjust the volume on the phone?

I bought this phone for my father so I don't have it in front of me and I need to talk him through it (and he lost his hearing aids)
asked 3 years, 3 months ago
ldultz
Terre Haute, IN
on t301g Cell Phone
0points
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2 answers
Answers
answer 1
Hi ldultz!

Thank you for your inquiry. You may follow these steps below to adjust the volume of the phone.

In Idle mode, press the menu key.
Select Settings Then Sound Profile
Highlight the Normal option and press the Edit soft key
Press Right or Left navigation to select the Phone tab
Press Up or Down to select the Volume option
Press the Change soft key
Adjust the volume up or down using Right or left navigation key
Press the OK button and then press the Save.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi ldultz!

Thank you for your inquiry. You can adjust the volume of the phone by pressing the volume buttons at the right side part of the phone. You can also use this volume buttons while on the call.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

Need manual

Product is registered and when going to the download drivers, manual, etc., nothing happened. I want the manual for this phone.
asked 3 years, 7 months ago
rednose
on t301g Cell Phone
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answer 1
To get a copy of a user manual, please contact your service provider to further assist you.

We hold a proprietary licensing agreement with your Service Provider and it would be in violation of this agreement to assist with the phone.
answered 3 years, 5 months ago
SamsungBryanA
0points
0out of 0found this answer helpful.
Question

how do i empty voicemail box on samsung model SGHT301G (Tracfone carrier)?

asked 3 years, 7 months ago
oled666
on t301g Cell Phone
0points
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1 answer
Answers
answer 1
Hi there!

Just call your call voicemail number or you can press and hold the #1 key to listen to your voicemails and listen to the prompts on what number to be pressed to be able to delete all of it on your SGH-T301G handset.

Have a nice day!

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get an owners manual?

asked 3 years, 6 months ago
robleight
on t301g Cell Phone
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1 answer
Answers
answer 1
This is the link to get the manual: http://downloadcenter.samsung.com/content/UM/200902/20090203055202234/tracfone_t301g_ug_eng.pdf
answered 3 years, 5 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

what does the G on my phone mean

asked 3 years, 6 months ago
hollyaljer
home
on t301g Cell Phone
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answer 1
Hi hollyaljer!

The " G " on your phone stands for the GPRS settings of your handset that would be for MMS settings and for your connection to your current service provider.
answered 3 years, 5 months ago
Samsung10
+1point
1out of 1found this answer helpful.
Question

HOW DO I EDIT THE NAME'S SPELLING ONCE NAME TYPED IN TO CONTACT

asked 3 years, 6 months ago
DKIRKEY28
LAKE ZURICH,ILLINOIS,USA
on t301g Cell Phone
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Answers
answer 1
select a contact.
left soft key (options) --> edit
answered 3 years ago
iAmcooL
0points
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Question

What does the G and headset mean?

asked 3 years, 6 months ago
mam3
on t301g Cell Phone
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1 answer
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answer 1
Hi there!

G icon pertains to GPRS which refers to the strength of internet connectivity in your area.

A headset icon pertains on the profile of your phone that refers to the usage of the phone with a wired headset connected on it.
answered 3 years, 3 months ago
Samsung4
0points
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Question

Where can I purchase a charger for my T301G to replace charger that is missing or lost?

asked 3 years, 6 months ago
rfl283
zip code 12159
on t301g Cell Phone
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1 answer
Answers
answer 1
Hi there!

For an available accessories intended for your handset, you may try to coordinate with your Service Provider for details.
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Samsung4
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Question

How do I set the phone to ring audibly

asked 3 years, 6 months ago
Oogahmoogah
on t301g Cell Phone
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answer 1
Hi there!

For you to set the volume audibly, press the side volume key and configure it to its maximum level.

If this will not work, at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 3 months ago
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