Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
If the soft reset won’t work, we recommend you to contact your Service Provider to check if there's a network issue or outage in your location.
If there is no network issue or outage in your location (as per your Service Provider), we would be glad to give you further assistance if it still won't work. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.
We sincerely apologize for any inconvenience this presents. Have a good day.
answered 3 years, 1 month ago
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