Did you accidentally drop the phone?
Was the phone has been exposed to liquids?
Did you ever download any third party software before you experienced this difficulty on the phone?
For troubleshooting, you may first to a different battery on the phone to isolate the issue. It might be application error, a software problem or the battery itself that's why the phone keeps on turning off by itself. You can go to any of your Service Provider store so they can test the battery for you.
Most issues may be resolved with minimal troubleshooting. If after troubleshooting your phone is not doing anything, then we can set up a repair on your product. We can repair the phone, if it is still under warranty and has not been physically damaged. And if you have insurance with your Service Provider then you may try to ask for a replacement phone from them.
Should you desire additional assistance for more troubleshooting steps and possible repair, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Samsung Technical Support
answered 3 years, 4 months ago
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