Thank you for taking the time to inform us of the issue concerning your Samsung product.
Regarding about your concern, most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup warranty service for your phone, if it is determined the problem cannot be resolved over the phone.
If it is deemed, after troubleshooting, that the phone has failed, our Repair Administrators create a Return Material Authorization (RMA#) for the Phone. Provided there is no physical damage to the phone and that the failure is not due to any type of liquid damage, it will be repair under warranty.
For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
A Customer Service Representative will be able to assist you between the hours 7:00 a.m. to 9:00 p.m. Monday thru Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time. The defective product will need to be sent to our repair center and a Proof of Purchase is required. The Repair Administrator will assign RMA # for the repair that will need to be written under our address on the outside of the package being sent. The phone will be tested and inspected for quality assurance while in our facilities.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
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