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Customer Questions & Answers for
SGH-S390G

Customer Questions & Answers:
26 Questions
 | 
25 Answers

Questions & Answers for samsung SGH-S390G

Question

How can i delete wifi connections

Tried to delete on phone to add another, or delete all to add another, but it still won't work.
asked 2 years, 2 months ago
Dittybopper
Ct.
on SGH-S390G
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
If you are driving around with your phone and have the Wi-Fi on you will get a list of hotspots make sure the wi-fi is not on and when you do turn it on select options & click on refresh. If you do not have any hotspots when you turn on wi-fi your list of names will be blank. If it is a secure network and you do not want to use that secure network again you click on that name then select options and click on delete.
answered 2 years ago
Meme316
Georgia
-2points
1out of 4found this answer helpful.
Question

Can the wifi connect to 802.1x security?

asked 2 years, 2 months ago
9988
on SGH-S390G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi 9988,

Thank you for your inquiry. We understand that you would like to know if you can connect to 802.1x wi-fi security.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
-4points
0out of 4found this answer helpful.
Question

New PC Studio NPSFULL.exe 0xc150002 unable to start correctly.

NPSFull.exe - Application Error
The application was unable to start correctly (0xc150002) is generated.
This was under Windows7. I tried re-installing a fresh Windows, did all the updates, and only added Microsoft Security essentials. Then installed the New PC studio. No errors in the install. No other applications were installed. It starts do you want it to make changes, etc and after answering yes you get this error. Event Log: :Activation context generation failed for "C:\Program Files\Samsung\Samsung New PC Studio\ToolkitPro1331vc80U.dll". Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found.
asked 1 year, 10 months ago
Philrama
California
on SGH-S390G
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Philrama,

Thanks for reaching out. We will need some additional details from you in order to provide best effort support. Please reach out to us on any of our social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks, and we look forward to hearing from you!
answered 1 year ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

How do I obtain the lifetime triple minutes?

Understand that this phone has lifetime triple minutes. How do I get these? I use Net10wireless service through tractfone.
asked 1 year, 9 months ago
Auntlaine
Forney, TX 75126, USA
on SGH-S390G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there, Auntlaine.

Please contact your carrier for information regarding your service plan.

If you have any additional questions that we can help you with here, please do not hesitate to reach back out. You can contact us on any of our social support channels:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thanks so much!

Samsung Support
answered 1 year ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

Log in failed

I keep getting the message log in fail? I do not want to use the email on my phone at this time. Can I turn it off? Can I avoid this message?
Thanks,
Dayla
asked 1 year, 8 months ago
cellnut
on SGH-S390G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your inquiry!

We would need a bit more information on what you're experiencing to assist you.

Please reach out to us on our other available channels so that we may assist you. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

what is puk code?

asked 2 years, 3 months ago
reykelly2
oklahoma
on SGH-S390G
-4points
0out of 4found this question helpful.
1 answer
Answers
answer 1
Hi reykelly2,

Thank you for your inquiry. We understand that you would like to know what is the PUK code of your SGH-S390G.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
-7points
0out of 7found this answer helpful.
Question

How do I disable the emergency calling feature?

My phone will dial 911 even with the keypad locked. I contacted TracFone and they said that it was a feature enabled by Samsung and they have no solution for it. I have purchased three Samsung s390g phones for myself and my 2 sons. I do not want to have them accidentally dialing 911 while carrying their phones in their backpacks/pockets. If there is no solution to this, I will just have to find another phone and it will definitely not be a Samsung.
asked 1 year, 2 months ago
ghl370
on SGH-S390G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi ghl370,

Thank you for your inquiry. Unfortunately, there is no way to disable this function as your device is working as designed. We apologize for any inconvenience. We are also available on other channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

If you don’t mind we would love to hear how our social support team is doing! http://bit.ly/1dEGD8X.

Thank you and have a great day!
-Samsung Support
answered 1 year, 2 months ago
SamsungTech06
-6points
0out of 6found this answer helpful.
Question

how do i ensure my tracfone uses wifi instead of tracfone minutes for internet

my tracfone s390 is connected to my local router for wifi but continues to use tracfone minutes when i select the browser. what am i doing wrong?
asked 2 years ago
kenchriso
on SGH-S390G
-1point
2out of 5found this question helpful.
1 answer
Answers
answer 1
Hi kenchriso,

Thank you for your inquiry. We understand that you would like to know how to make sure that your Samsung phone uses wi-fi connection instead of the data plan from your service provider when you access the internet.

Questions concerning the use of your handset are best addressed through your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
-13points
0out of 13found this answer helpful.
Question

why does this phone automatically dial 911 with the keypad locked?

Friday (3/1/13), my Samsung SGH - S390G dialed 911. I received an emergency call from our Sheriff asking who called & why. I DID NOT MAKE THE CALL. The keypad was locked, the keypad part of the phone was in a leather case, the phone was in my pocket while I was working. I re-read the manual several times trying to determine if there is a “hot key” for 911. Nothing. So, I locked the keypad & tried every key – nothing. Then I searched the web & found many others have had the same problem with this Samsung phone from TracPhone. I am now afraid to use the phone & keep it turned off. How do I stop this phone from making 911 calls?
asked 1 year, 8 months ago
ETonthelake
on SGH-S390G
-5points
0out of 5found this question helpful.
1 answer
Answers
answer 1
Hi ETonthelake,

You will need to reach out TracFone as they provide support for their own devices.

Thanks!
answered 1 year, 8 months ago
SamsungTech01
-14points
0out of 14found this answer helpful.
Question

Samsung New PC Studio latest download: won't start after install

During installation (tried 3x) comes to error trying to install Adobe flash player, stating that the version being installed is older than the one already installed on my PC. So I click link to install latest version of Adobe Flash Player & during THAT update, it says I have to close IE in order to continue. So I do. Then it KEEPS telling me I need to close IE even after many "retries" it won't work!! So I close it. Then, the New PC Studio FINALLY #long time to install# finishes installing. So, at end of install, asks if I want to launch it. I do. It gives 2 more errors because my USB cable is not plugged into my phone. I plug it in. It loads the drivers for the phone-to-pc usb connection. THEN, I try to launch New PC Studio & get this message: "The application was unable to start correctly #0xc0150002#. Click OK to close the application. So after all this WORK, I get ABSOLUTLY ZERO USE out of all my attempts to use my latest update for my NEW Samsung phone!!! What am I supposed to do now??????
asked 1 year, 5 months ago
Dadders
Ontario, CA, USA
on SGH-S390G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Greetings Dadders,

Thanks so much for reaching out for support! The Adobe Flash error you were initially experiencing is something that we are unable to support, and we would certainly suggest contacting the manufacturer of the PC for assistance with that.

As for the hex error you are receiving whilst loading PC Studio: It would appear that you do not have the correct version of Microsoft Visual C++ Redist loaded on the PC to allow the program to function as intended. Please visit Microsoft's web site, and search for "Microsoft Visual C++ Redist 2010", and obtain the installer for it appropriate for your operating system. After you have successfully installed it, please reboot the machine, and try again.

We are also available on other channels. You can visit them here:

Twitter
http://www.twitter.com/SamsungSupport (@SamsungSupport)

Facebook
http://www.facebook.com/SamsungSupport

Support Forms
http://on.fb.me/17Oxvtt

Let us know if you need anything else! If you have a moment for a quick survey on how we did: http://bit.ly/1dEGD8X

Thanks!
Samsung Support
answered 1 year, 2 months ago
SamsungTech06
-1point
0out of 1found this answer helpful.
Question

How do I block an incoming call from a specific telephone number?

asked 2 years, 4 months ago
Penny24
Home
on SGH-S390G
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Hi!

TracFone will be able to help you troubleshoot this inquiry for you. You can reach out to them here: http://www.tracfone.com/case_select....

Thanks and have a great day.
answered 2 years, 4 months ago
SamsungTech2
-8points
0out of 8found this answer helpful.
Question

How do I connect my S390G to my PC

I want to transfer my contacts from a file into my new S390G mobile phone, I installed PC Studio on my PC to do this as per the instruction manual, but it will not recognize / connect to my phone. What version of PC Studio should I use or is there different software available to copy my contact on my new phone?
asked 2 years, 4 months ago
Needmycontacts3828
Chicago
on SGH-S390G
-5points
1out of 7found this question helpful.
1 answer
Answers
answer 1
Hi!

Thanks for reaching out. Unfortunately we are not able to support TracFone devices. You can reach out to support here: http://www.tracfone.com/case_select....

Have a great day!
answered 2 years, 4 months ago
SamsungTech2
-19points
1out of 21found this answer helpful.
Question

how do I disable the dictionary on the phone?

When I try to type a nickname the phone constantly provides a different word in anticipation of what it thinks I'm trying to type. Very frustrating.
asked 2 years, 4 months ago
Flyby
Ohio
on SGH-S390G
-3points
0out of 3found this question helpful.
1 answer
Answers
answer 1
Hi!

Please reach out to TracFone support with your inquiry. They are best suited to support you. See here: http://www.tracfone.com/case_select....

Have a nice day.
answered 2 years, 4 months ago
SamsungTech2
-7points
0out of 7found this answer helpful.
Question

Can I download applications with this phone (S390 Tracfone)

asked 2 years, 4 months ago
tennnisump
florida
on SGH-S390G
-6points
1out of 8found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
-11points
1out of 13found this answer helpful.
Question

should i allow the battery completely before recharging

asked 2 years, 4 months ago
lazydays
VA
on SGH-S390G
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
-13points
0out of 13found this answer helpful.
Question

how do i get to my yahoo email

asked 2 years, 4 months ago
tracphone
on SGH-S390G
-4points
0out of 4found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately, you will have to reach out to Tracfone for assistance. http://bit.ly/AhELY4 Tracfone provides direct support for all Samsung devices they carry. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
-2points
0out of 2found this answer helpful.
Question

Where can I find how to use the WI-FI feature of my phone?

For instance, how can I connect with www.samsung.com using WI-FI ?
asked 2 years, 3 months ago
feichu
on SGH-S390G
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi feichu,

Thank you for your inquiry. We understand that you would like to know how to use the Wi-Fi feature of your phone, SCH-S390G.

Questions concerning the use of your handset are best addressed through your service provider.

TracFone Support Number: 1-800-867-7183

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
-6points
0out of 6found this answer helpful.
Question

My phone is pocket dialing various emergency numbers, like 112, even though it is locked.

The only way I know this happens is when 911 calls the phone back because it was a hang up. I didn't even know there were various three digit emergency numbers that can be dialed from a cell phone. How is this happening in my purse or pocket while locked?
asked 2 years, 2 months ago
jlcjohnson
on SGH-S390G
-4points
5out of 14found this question helpful.
1 answer
Answers
answer 1
Hi jlcjohnson,

Thank you for your inquiry. We understand that your SGH-S390G is dialing emergency numbers even it is locked. We're sorry to hear that.

Questions concerning the use of your handset are best addressed through your Service Provider.

TracFone Contact Information: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
-30points
1out of 32found this answer helpful.
Question

I can not get Wi-Fi to work on my new Tracfone S390G

I have tried connecting to hotspots as well as trying to connect to a secure wi-fi doesn't matter I get the same Authentication failure message.
I can not even set up a wi-fi connection on my home secure network. I have a d-link 624 router. My laptop works, I have set up wi-fi connections for my Wii and my old phone. I have had this S390G for 3 weeks now! I can not get pass the step in the set up to enter my network password (my password is too long and the S390G has a limited amount of keystrokes allowed to enter the password. Help what am I doing wrong? I have not changed any settings such as Bearer Type, SSID, Authent type, Encryption Type...Do I need to enter a Proxy Address (I believe I don't have to do that secure or not secure site) Help Please! I know just enough about all this to be dangerous! lol
asked 2 years ago
Meme316
Georgia
on SGH-S390G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Meme316,

Thank you for your inquiry and we understand that Wi-Fi is not working on your phone and we're sorry to hear that.

The hardware of the phone is manufactured by Samsung but the software and the programming of the device is solely incorporated and configured by your carrier. With this, your carrier has formed their own support group to assist you with your inquiries.

Wi-Fi connectivity on your phone is something that would be best addressed by your Service Provider. Please contact your Service Provider’s Customer Service Department for the resolution of this matter.

TracFone Support Number: 1-800-867-7183

We appreciate your continued interest in Samsung products.
answered 2 years ago
Samsung4
Austin, Tx
-6points
0out of 6found this answer helpful.
Question

phone locked with password

one of the people i work thought it would be funny to set a password on my phone and now i cant get in how can i reset it.
he left the company and i cant reach him to tell me what he did
asked 2 years ago
TheTexan1960
on SGH-S390G
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi TheTexan1960,

Thank you for your inquiry. We understand that your phone was locked and you don't know the password that was set on your phone. We're sorry to hear what happened.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and unlock codes are handled by your service provider.

You may reach TracFone at 1-800-867-7183 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
-3points
1out of 5found this answer helpful.
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