Looking for Answers about samsung (Unknown)?

Only AT&T knows and they won't tell.

It is already out in the custom ROM world. Very stable and super fast.

I do not believe that Samsung has given a clear date on the Gingerbread update.

It is already out. However it will not be available until AT&T allows the update.

when att gives the thumbs up

Kies mini is available for download, so it shouldn't be long!

Samsung isn't going to do that for us. They want us to buy another phone, and then another, and then another! There are a lot of us that want this update and we all will have to decide where we go from here.Do you want to trust Sansung again with your next phone?

I have unlocked this att phone. Will i be able to update the android seperately in android or samsung markets?

It is available to people that have phones that never took the OTA updates. For example, people that just got the Infuse or hackers that restored their phones to original firmware. We honest people that took the authorized OTA updates are left in the cold with the "unregistered device" until Samsung fixes the problem. You notice it says SAMSUNG Kies Mini. It is NOT called AT&T Kies Mini. It is Samsung software, not AT&T software.

Gingerbread is out. I found it on the Galaxy S II Skyrocket.

I spoke with AT&T tech support this evening around 6:30 and was told that the Gingerbread update came out today, 2/1/2012. I hope they have instructions for the Infuse upgrade/install somewhere soon. The agent told me it should be the same as the Samsung Captivate so I guess we can check there. Good luck with your upgrade and don't forget to back up your info and apps.

Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!

AT&T lists FM radio as a feature of the i997 on the AT&T wireless website. Is there anyway to enable that feature or is the AT&T information wrong?

You are probably seeing ATT Radio listed on the ATT Features for the Samsung Infuse 4G. ATT Radio refers to an application that lets you stream radio content from the internet servers. I can see where this could be misleading to a few people.

You can only get Internet Radio like Pandora.

Unfortunately not. The FM chip is something fairly new and not yet widely available.

No, but you can find other radio apps on the Android market.

No the Samsung Infuse 4G does not have a FM radio.

No

You have to go Market and download radio app like "I heart radio" or FM radio stations.

is not a FM tuner built in any smartphone ..

Yes, came out last week. Downloaded for ATT using miniKies software from this site. Works great!

Greetings!

Thanks for reaching out! Unfortunately, we do not have any information as to when or if the Infuse will be getting Gingerbread but please check back for updates or visit www.samsung.com for news.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

No, att has not yet given the ok.

Yes!! If you live in Canada and use Rogers instead of AT&T or if you install it yourself and risk bricking your phone and voiding you warranty.

If you're waiting to get an upgrade from AT&T, good luck. They aren't getting in a rush about it.

Yes the update is out now !!!

I would uninstall Kies Mini and then go to www.Samsung.com and redownload the latest version, install it and connect your phone via the USB cable that came with your device, when asked to do so. Once you are connected, Kies Mini will show you the upgrade screen, click on upgrade. Make sure you have a full battery before attempting to update. The phone will take a few minutes to upgrade itself, then it will reboot and proceed to install the upgrade. Do Not Touch Anything while this process is going on. Once the upgrade has completed, shut the phone off and turn it back on a couple times, to let the upgrade settle in, just my opinion

The latest version is as follows ;

Firmware version 2.3.6.
Baseband version I997UCLB3
Kernel version 2.6.35.7-I997UCLB3-CL977492
Build number GINGERBREAD.UCLB3

Yes. Is it worth downloading??? No. I was actually disappointed in the update. The stock keyboard functionality was reduced. Overall I don't know what it is they sought to improve. The notification bar is updated, but I see no performance change.

Yes, as of 2/2/12

Thank you for your correspondence!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Not sure if this will help but I had a similar issue like this and it was related to DHCP (dynamic host configuration protocol - this hands out you an IP to your device). I don't use DHCP from my wireless router as I have a local server configured. Anyway what I found was that my Infuse would send a hostname with an underscore ( _ ) in the name which prevents some DHCP servers from handing out an address (at least in my case). I ended up adding the WiFI MAC address to a white list with a static IP to resolve it.

I'm guessing that probably isn't an option for you but what you could try is configuring your phone with a static IP which matches the range your network uses. You can do this from the WiFi setting screen and pressing the menu button, then advanced. For reference look at anther device (i.e. your laptop or desktop to get the value network values).

Hope this helps!

Also try to power cycle both the modem and router, just disconnect from power for 15s and plug back in

For security reasons I'd switch to WPA2 with AES. I'm not sure if that will fix the problem, but it is makes you a harder wireless hacking target. The channel doesn't matter and may change (depending on the router settings) automatically to the least saturated channel.

See if the router supports WPS and use that to connect. Check for a WPS button on the side. It sends all info to the phone and sets up the connects automatically with the proper settings.

Check the Users manual page 5 - 8 for removal of the back and access to the battery, sim card and memory card. I checked the users manual and I didn't see a direct reference to the label with the S/N but it must be in there.

You don't have to remove the battery. The serial number is available to you through the Settings. Tap the following sequence: Settings/About phone/Status. Look under the heading IMEI. That's your serial number -- it's a 15 number sequence that probably starts with "35".

To get the battery out you just just need to pop the back cover off, there's a small slot you can insert a fingernail that's located beneath the volume rockers. With the back off you just need to pull the battery, it's not secured by anything. Beneath the battery on the phone itself you'll find the SN. As already pointed out you can also get the applicable number from the settings.

Check the Users manual page 5 - 8 for removal of the back and access to the battery, sim card and memory card.

No.

Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Base fee for BT usage? No. Applicable airtime usage will apply though.

no way

It won't make calls with skype with front facing camera until it is updated to Gingerbread.

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Not at this time. Gingerbread OS is needed.

Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support

Because AT&T hasn't okayed it's release. They pelt people with gingerbread when dates are announced. It's obviously not Samsung's fault, since the Canadian Rogers phones have it.

Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Thanks and have a great day!

USB from phone to included adapter, HDMI from adapter to tv, have adapter plugged into wall---display will be mirrored to tv

Thank you for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=374513

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi there!
Thank you for your inquiry.
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.
Thank you for your understanding and patience.
Technical Support

All we get it the run around, probably isn't coming, thanks and have a great day.

Hi there,
Thanks for reaching out for support. This issue is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You may also reach us via live chat at the following link: http://goo.gl/ZALJm

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Not yet, it should be supported once the Gingerbread update is pushed to the Infuse 4g as that feature is only supported on Android 2.3.x devices.

You took the previous authorized OTA updates and Kies doesn't recognize it. It won't work until Samsung fixes the problem. It is only working with stock Infuse's that have never took any updates. Also, the software is Samsung's, it is not AT&T's, so AT&T cannot fix the problem.

You took the previous authorized OTA updates and Kies doesn't recognize it. It won't work until Samsung fixes the problem. It is only working with stock Infuse's that have never took any updates. Also, the software is Samsung's, it is not AT&T's, so AT&T cannot fix the problem.

You took the previous authorized OTA updates and Kies doesn't recognize it. It won't work until Samsung fixes the problem. It is only working with stock Infuse's that have never took any updates. Also, the software is Samsung's, it is not AT&T's, so AT&T cannot fix the problem.

Using the "My Files" app, create a folder called "Ringtones" in the "Media/Audio" folder. When you download the ringtones, move them from the "Downloads" folder to the "Media/Audio/Ringtones" folder using the "Move" command. With the ringtone file showing on the screen, tap "Menu," then "More," then "Move." Select the file you want to move and the folder you want to move it to, then tap "Move." The new ringtone should automatically appear in your Settings-Sounds-Ringtones list.