Looking for Answers about samsung SGH-I987?

Hi there!
Thank you for your inquiry.

We apologize for the problems you have experienced while attempting to register online.
Samsung recommends using Internet Explorer for this process, as other browsers can encounter difficulties with serial number acceptance.
Please select “Product Group: Mobile” and “Category – Cell Phones”.
Your cursor will then jump to the Serial Number field. This can be found on your phone on the label beneath the battery. Please enter your IMEI The IMEI is the numeric code that is 15 characters long.

This information can be found on the label on the phone that is located beneath the battery. When entering your IMEI/HEX, please do not include slashes or spaces. Additionally, there are no alpha O’s – those characters are zeroes.
Once the Serial Number field is populated, the manufacture date for your device will appear below this field, confirming that the serial number entered is valid. The Sub-Category, Model Name, and Model Code will also automatically populate with information specific to your phone.

Tips:
Should some fields not auto-populate, modification of these fields is possible after entering your serial number. For the model code, please choose the first available option.
For handsets carried by some regional service providers, the Sub-Category may display a service provider other than your own. It is not necessary to alter this.
Allow us to assure you that this does not impact the success of your registration, nor your ability to receive technical support and warranty service. All that is necessary for warranty service is a valid proof of purchase.
You can also register your phone through our Customer Care Center. At your earliest convenience, please call toll-free 1-888-987-HELP (4357) and choose options:
1 for Mobile Phone or Mobile Phone Accessories
7 for All Other Devices
4 to Speak With a Customer Service Representative
A live operator can assist you between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

There is no configurable option on the settings of the phone to save pictures sent thru text message. You will have to forward this picture to your email, and via sync back to your phone. Save the picture, and assign it to your contact.

Thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi bobbrubi!

Thank you for your inquiry.

The Samsung Tab is already using the Android 2.2 operating system.

Thank you for your continued interest in Samsung products.

Hi actionxp!

Thank you for your inquiry.

Unfortunately, we do not support the use of 3rd party devices with any of our phones. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party device, we recommend contacting the manufacturer for compatibility and support assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi ideasanmigueltab!

Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

We appreciate your continued interest in Samsung products.

Have a great day.

Hi ccc805803!

Thank you for your correspondence. If you’ve already try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Hi truthmiles!

Thank you for the inquiry. You can transfer files between the phone and the computer by performing Mass Storage connection; you may follow these steps below.

Note: Before connecting the Tab on the computer make sure USB mode is on mass storage.

> How to change USB mode:
* From home screen, tap setting
* Select wireless and network
* USB settings
* Tap on mass storage
>Connect the Samsung USB cable to the phone and the other end will be on the computer
> When USB Connected screen appears tab mount
> On the computer select open folder to view files
> Select desired media files to copy
> Then copy or drag and drop the desired media files from the Tab and paste it on the desired folder of the computer.

We appreciate your continued interest in Samsung products.

Hi asnvic!

Thank you for your correspondence. It is possible that the Tab is not fully charge on first time charging. You can charge the Tab for the first time for at least 4-6 hours. If the Tab is already perform 4-6 hours of charging and still doing the same thing, on the opening of the screen once you see the "null and CK" message, you may press and hold the power button and turn it OFF. If it's still not working, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Hi there!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Have a great day.

Pertaining to your query, you may be able to download a 3rd party application to meet your request, however we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team

Hi and thanks for reaching out! This is an issue that our customer support line would be better suited to solve for you in a timely manner.

Reach out to Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Hi cmmeri!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Galaxy Tab (SGH-I987), we can only use the front camera for video calling feature.

For you to use the video call service on the tablet, we recommend contacting your Service Provider as they will be able to answer any questions you might have about video chat service, compatibility or how they work. They can also assist on how to download the compatible Skype application for the tablet

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi gwlagard!

Thank you for your inquiry. If you're referring about the operating system of the device SGH-I987 (Galaxy Tab), it has the Android 2.2 FroYo as its original operating system. And as of the moment, we were unable to speculate when will the next update might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at the following link:
http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi vanrha!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.

Hi insatiablequench!

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

Thank you for your continued interest in Samsung products.

Hi bmullen!

Thank you for your inquiry.

If you want to transfer media files from the Tab to the computer or vice versa, please refer to the steps provided.
> Connect the phone to the PC through the USB cable one the box with the phone
> Make sure USB mode is on mass storage
> How to change USB mode:
> From home screen, tap setting
> Select wireless and network
> USB settings
> tap on mass storage
> When USB Connected screen appears tab mount
> on the computer select open folder to view files
> select DCIM folder
> select camera
> select camera
> then copy paste the pictures to the PC
We appreciate your continued interest in Samsung products.

Hi there,
Thanks for reaching out for support.
Please try a soft reset.
1. Power off
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on and evaluate

If the problem persists, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
Thanks and have a great day!
Samsung Mobile Technical Support