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SGH-I987

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SGH-I987

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Customer questions and answers for samsung SGH-I987

Question

On the Samsung galaxy tabs, do they have printing capibilities. Or can I print to a wifi printer from the tab???

asked 2 years ago
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Clint123
on SGH-I987
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answer 1
Hi Clint123!

Thank you for your inquiry.

Yes, you can print emails via Wi-Fi on a supported, Wi-Fi-enabled printer.

1. From a Home screen, touch Email .
2. Open an email to view it.
3. While viewing the email, press the Menu Key > Print.
4. If you are already connected to Wi-Fi, your device displays available printers. Touch a printer to proceed.

– or –

At the prompt, touch OK, then connect to a Wi-Fi network. After connecting, your device displays available printers. Touch a printer to proceed.

5. Follow the prompts to print the email.

Note: These Samsung printers are supported: CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670 Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series,
SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series, SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
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Samsung10
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Question

Does the Galaxy Tablet work with any 3.0 bluetooth printer? Can you recommend a compatible printer?

asked 2 years ago
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Ale424sf
Charlotte NC
on SGH-I987
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answer 1
Hi Ale424sf!

Thank you for your inquiry.

The Galaxy Tab has an option to print wirelessly via Wi-Fi connection. The following printers are compatible with the Galaxy Tab from AT&T (SGH-I987): (NOTE: These Samsung printers are supported)

> CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670
Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series, SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series,
SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
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Samsung10
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Question

Where can I download the USB drivers for the Samsung Galaxy Tab and Windows 7?

Tags: windows 7, usb driver, galaxy tab
asked 2 years, 5 months ago
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Oahu
Austin, TX
on SGH-I987
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Answers
answer 1
Thank you for your inquiry.

There are no drivers available for the tab. However here are the steps for you to follow if you want to sync the Tab to the computer via mass storage.

> Connect the phone to the PC through the USB cable one the box with the phone
> Make sure USB mode is on mass storage
> How to change USB mode:
> From home screen, tap setting
> Select wireless and network
> USB settings
> tap on mass storage
> When USB Connected screen appears tab mount
> on the computer select open folder to view files
> select DCIM folder
> select camera
> then copy paste the pictures to the PC
answered 2 years, 5 months ago
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SamsungSupport11
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Question

how to set up email if not gmail

asked 2 years, 5 months ago
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mikep1
on SGH-I987
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answer 1
Thank you for your inquiry.

Email enables you to review and create email using AIM®, AOL®,
Yahoo!® Mail, Comcast, Compuserve, Earthlink, Gmail, HotPOP,
Juno, Mac, NetZero, SBC Yahoo!, Verizon and several other email
services. You can also receive text message alerts when you
receive an important email.

***Signing into Your Email***

1. From the Home screen, tap Email.

The Set up email screen is displayed.

2. Enter you email address in the Email address field.
3. Enter your password in the Password field, press Next then
press OK at the Attention prompt.

Important!: Only some “Plus” accounts include POP access allowing this
program to connect. If you are not able to sign in with your
correct email address and password, you may not have a paid
“Plus” account. Launch the Web browser to access your
account.

4. Enter a name for your email account and the name you
want displayed on outgoing messages and tap Done.
Your email inbox is displayed.

Hope this will help. Happy Holidays!
answered 2 years, 5 months ago
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Samsung10
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Question

Samsung Galaxy

I am looking to purchaseing the Galaxy Tab. In orer for it to work do have to purchase "internet" service? or will it work when wii fi is available???
asked 2 years, 5 months ago
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LIZERD
Los Angeles, CA
on SGH-I987
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Answers
answer 1
Thank you for your inquiry. If you don't want to have plan for your Galaxy Tab, you can still use the device for it has a wifi capability to surf the internet.

Happy Holidays!
answered 2 years, 5 months ago
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Samsung10
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Question

Android 2.2 for captivate

asked 2 years, 5 months ago
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gilly
on SGH-I987
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Answers
answer 1
Hi Gilly,

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider.

Please feel free to check back with us periodically for updates.

Have a good day.
answered 2 years, 5 months ago
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SamsungSupport9
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Question

how do i get my rental credit?

Tags: rental credit
asked 1 year, 6 months ago
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davidp9964
on SGH-I987
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 5 months ago
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Samsung10
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Question

How can I get the sound to work?

My phone and media player and alarms/notifications don't play on the speaker. I can only hear any of these when using a headset,
Tags: technical problem, sound
asked 2 years, 5 months ago
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Deb60
Detroit, MI
on SGH-I987
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1 answer
Answers
answer 1
Hello there.

Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, we would be glad to give you further assistance in regarding your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 2 years, 4 months ago
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Samsung5
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Question

how can I download a newer firmware

My media hub says it needs an update but my galaxy tab will not update it.
asked 1 year, 11 months ago
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dentalexel
Blue bell, pa
on SGH-I987
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1 answer
Answers
answer 1
Hi dentalexel!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you track your phone in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
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Samsung7
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Question

I'm having problem with wifi connections

I bought the att samsung galaxy 2 weeks ago. I configured the wifi connection of my house and in the office. Everything run perfectly but the office wifi connection stop working with the tablet, in the wifi settings it appears the message, Obtaining IP address, and stays that way. A couple of days after it begins doing the same in my house too. I tried other devices (Ipad, 2 different laptops) and the wifi runs perfectly in both locations. Thanks.
Tags: wifi
asked 1 year, 11 months ago
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Arnaldo
Puerto Rico
on SGH-I987
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Arnaldo,

Thank you for your inquiry! We appreciate your patience.

To best resolve this issue, we recommend calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

Have a good day!
answered 1 year, 11 months ago
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Samsung10
-1point
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Question

does galaxy s smart phone have talk to text feature

asked 2 years, 4 months ago
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rlew620
on SGH-I987
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answer 1
Hi there!

Regarding about your concern, the Galaxy Tab SGH-I987 does not support speech-to-text feature. However, it has the Text to-speech feature when installed allows audible readout of onscreen data such as message or inbound caller information. This feature can work inconjunction with Bluetooth headsets. To learn about how to configure settings, look at the section below.

We recommend contacting your Service Provider to activate this feature.

Configuring Text To Speech
1. Press the Home Key.
2. Press the Menu Key.
3. Tap on Settings
4. Tap on Voice Input And Output
5. Touch Text-To-Speech Settings
6. Tap on one of the options to enable or disable the function or configure speech rate and language:
• Listen to an example: plays a short example of what the text-to speech feature sounds like on your device when activated.
• Install voice data: confirms the installation of necessary data required for voice synthesis.
• Always use my settings: accepts an override of application settings with personal configurations for this text-to-speech settings screen. If enabled, your device defaults to using the text-to-speech feature.
• Speech rate: adjusts the rate at which onscreen text is spoken by the device. Choose from: Very slow, Slow, Normal, Fast, and Very fast.
• Language: assigns the language used for verbal readout. Choose from American English or Spanish.
answered 2 years, 4 months ago
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Samsung7
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Question

When will a firmware upgrade be released beyond 2.1-update1?

SGH-I1987
Tags: firmware upgrade
asked 1 year, 11 months ago
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LingleJ
on SGH-I987
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Answers
answer 1
Hi LingleJ,

Thanks for reaching out to us with your question.

The Galaxy Tab 7" on AT&T is currently running on Froyo 2.2. Are you inquiring about the Gingerbread 2.3 update? If yes, we can't provide information regarding this matter.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter @galaxyssupport or @samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!

Samsung Mobile Technical Support

. We are not allowed to speculate on unreleased OS updates and products.
answered 1 year, 11 months ago
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SamsungSupport11
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Question

voice recognition

How do I use the phones voice recognition capability.
asked 2 years, 4 months ago
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Sunder
Indianapolis
on SGH-I987
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answer 1
Hi Sunder!

There is no voice recognition settings on the Tab. If you are referring to the voice search functionality of the Tab, on google search, here are the steps.
The Voice Search feature is a voice-activated application that allows you to tell the tablet what to search for and then the tablet
activates a Google search based on what you said.
1. From the Home screen, tap ➔ Voice Search .
– or –
From the main Home screen, tap on the right side of
the Google Search bar (microphone icon)
2. The Speak now screen will display. Speak clearly into the
microphone.
3. The Working screen will display as it searches for you.
4. Results will display on the screen. Tap a link to view the
information.
– or –
The No matches found screen will display if Voice Search
was not able to find a match. Tap Try again or Cancel.

We appreciate your continued interest in Samsung products.
answered 2 years, 4 months ago
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SamsungSupport11
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Question

Can I have more than one Paypal app or eBay app?

asked 2 years, 4 months ago
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wa2tuff
Elyria, Ohio
on SGH-I987
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi wa2tuff!

Thanks for writing.

The phone can only have one same application at a time.

Thank you for your continued interest in Samsung products.
answered 2 years, 4 months ago
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SamsungSupport12
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Question

MY PHONE SAYS TOO MANY PATTERN ATTEMPTS AND I CAN'T LOG INTO MY GOOGLE ACCOUNT

asked 2 years, 4 months ago
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RORO
on SGH-I987
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answer 1
Hi there,

Thank you for your inquiry. We're sorry to hear that you're having this issue using your phone.

Do a soft reset on your phone.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

Have a good day.
answered 2 years, 4 months ago
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SamsungSupport9
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Question

I have plenty of room on internal storage, and external SD card but it is showing out of space when attempting to install or any other application.

asked 2 years, 4 months ago
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Anonymous
Greenville SC
on SGH-I987
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1 answer
Answers
answer 1
Hi Suzieburnette01!

Are you having a MEMORY FULL message?

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions to reset the device.

We appreciate your time writing us here at Samsung!
answered 2 years, 4 months ago
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SamsungSupport12
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Question

How Do I receive my $50 media Hub credit?

I have just completed registration

Thanks
Tags: credit
asked 2 years, 4 months ago
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Anonymous
on SGH-I987
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Regarding this concern, I highly suggest contacting your service provider for them to give you the credit as part of their advertisement.

Thank you for your continued interest in Samsung products.
answered 2 years, 4 months ago
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Samsung4
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Question

can my tab upgrade to Andriod 2.3?

I have an ATT Galaxy 7.0 tablet, now is using 2.2 Froyo, and can it be upgrade to 2.3 Gingerbread? My Sprint Tab already upgrade to 2.3 but can ATT tab can do it as well?
asked 1 year, 5 months ago
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chubb33
on SGH-I987
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0out of 0found this question helpful.
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Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if your device will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 5 months ago
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SamsungSupport9
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Question

Blue Tooth Voice Contections?

How do I operate the Sumsung Captivate will driving and need to make a call using a Blue Tooth Head set. I can receive calls and answer them, but how do I use it to call out with out having to pick up the phone an dial the mumbe..
Tags: making a call while driving
asked 2 years, 4 months ago
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Sonny1938
Cameron Park, CA
on SGH-I987
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Answers
answer 1
Hi Sonny1938,

Thank you for your inquiry.

The SGH-i897 does not include voice dialing software. The Marketplace may contain applications for free or for a small fee that could offer this functionality.

Android 2.1 has limitations regarding the interpretations of sending/receiving of Bluetooth commands from a headset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 2 years, 4 months ago
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Samsung8
Samsung8
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Question

how to upgrade to android 2.2

i have been having trouble trying to upgrade to the new 2.2 can you please provide any links or instructions to upgrade???
Tags: upgrade
asked 2 years, 6 months ago
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okiefromcali
74547
on SGH-I987
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0out of 0found this question helpful.
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Answers
answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 2 years, 6 months ago
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Samsung5
0points
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