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Customer Questions & Answers for
samsung AT&T SGH-I987

Customer Questions & Answers:
451 Questions
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465 Answers

Questions & Answers for samsung AT&T SGH-I987

Question

wifi conection asks password what pass word the one i use does not work

asked 3 years, 3 months ago
steve12011
on AT&T SGH-I987
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answer 1
Hi steve12011!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding your concern, have you tried to connect the Samsung Galaxy Tab (SGH-I987) to a different Wi-Fi network?

We recommend contacting the IT personnel of the Wi-Fi networks to configure the settings of the router for you to connect the tablet to that Wi-Fi network.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
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Question

HOw do I set up my voice mail

asked 3 years, 7 months ago
jfkrugh
on AT&T SGH-I987
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answer 1
Hi there jfkrugh,

Thank you for the inquiry of your Samsung SGH-I987. Regarding with your inquiry the steps will be provided by your service provider which is T-mobile. You may contact your service provider at their T-Mobile support toll free number (1-800-937-8997).
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
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Question

How do I backup my info before upgrading my phone?

asked 3 years, 2 months ago
ccordero
Chula Vista, CA
on AT&T SGH-I987
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answer 1
Hi there!

Thank you for inquiry.

If you wish to transfer media files or back up your files, you may do mass storage so you could transfer them to the computer.(vice versa) For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents. Once you already have the requirements, then do the following steps:

NOTE: Ensure that the Memory Card is properly inserted into the device

MASS STORAGE

1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB settings.
5. Select Mass storage even if already selected.
6. Press Home key to return to the home screen.

NOTE: Make sure that USB debugging is uncheck:

7. Select Menu.
8. Select Settings.
9. Select Applications.
10. Select Development.
11. Uncheck all three options ( USB debugging, Allow mock location, Stay Awake)
12. Connect the USB data cable to the device and a laptop or PC.
13. After the USB icon appears in the Notification Drawer, pull it down.
14. Select USB Connected.
15. Select Mount.

On the computer, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’

16. Drag and drop (copy and paste) files from other locations of your PC to this folder.

TIP: If this steps wont work, Try to check this stuff.
1. Try using a different USB port.
2. Restart the PC and soft reset the phone.
3. Make sure that the USB cable is samsung genuine accessory.
4. Try using a different USB cable.
5. Try to check the removable storage through the "My Computer" .

You may also transfer or export your contact to the microSd card inserted in your phone, using the listed steps below.

From the home screen , tap Applications, tap on Contacts, press Menu key, tap on More, Tap on Export/Import to SD card, tap on OK.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
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Question

How do I send pictures in text messaging?

I've started a new text message, added the contact, attached the photo, added a comment, then hit the send button. My phone stays in the "sending" mode forever. My contact received the text, but no picture.
asked 3 years, 2 months ago
Phyll
on AT&T SGH-I987
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answer 1
Hi Phyll!

Thank you for your inquiry.

Please make sure that your Multi- Media Messaging service is properly configured on your phone. Contact your service provider for assistance in activating the service.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
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Question

How to import email addresses

asked 3 years, 7 months ago
drbob1953
RightHere
on AT&T SGH-I987
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answer 1
Thank you for your inquiry.

Please send us a new inquiry with complete details.

Note: Import email addresses from where?
answered 3 years, 7 months ago
SamsungSupport11
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Question

After changes in the contacts, does a second or third, etc,"export to SD card" replace the info currently on the memory card.

asked 3 years, 7 months ago
wa2tuff
Elyria, Ohio
on AT&T SGH-I987
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answer 1
Thank you for your inquiry.

It may override or save more information to the contacts that are already exported. The phone will usually ask you if you want to replace existing contacts.
answered 3 years, 7 months ago
SamsungSupport11
0points
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Question

how do you upgrade the software on a ATT Samsung Galaxy Tab when it becomes available?

asked 3 years, 2 months ago
Rsheeres
omaha
on AT&T SGH-I987
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answer 1
Hi Rsheeres,

Thank you for your inquiry. We are unable to speculate when/if this software revision might be available. Should this become available, it will be posted on our website www.samsung.com/us in the Samsung Download Center. Please feel free to check back with us for updates.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
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Question

How do I determine if my Galaxy Tab requires any firmware updates?

asked 3 years, 2 months ago
Dhaggs
Tolland, CT
on AT&T SGH-I987
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answer 1
Hi Dhaggs!

Thank you for your inquiry.

Regarding your concern, firmware and software updates for devices indicates that there are some enhancements and fixes on the features and settings of the device.

As of the moment, Samsung is unable to speculate when/if the software revision might be available for the Samsung Galaxy Tab (SGH-I987) and how it will be downloaded due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

$50 Media Hub Movie Rental Credit

An insert on the Galaxy Tab stated that i can get a $50 Media Hub Movie Credit if i register. I just registered and how do i get this $50 Promo Credit to Media Hub.
asked 3 years, 2 months ago
MrToyMan
Torrance, CA
on AT&T SGH-I987
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answer 1
Hi MrToyMan!

Thank you for your correspondence. This issue is best assisted by calling the Samsung Customer Support Center, as they can further assist you on this issue in a timelier manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
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Question

when is the media hub going to be available

asked 3 years, 7 months ago
lynnn
on AT&T SGH-I987
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answer 1
We are unable to speculate when/if this might be available due to the fact that this might lead to

inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.

You may also check your service provider about this issue as they will be offering this as a service from their end.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how can I transfer pictures from my phone to my computer?

asked 3 years, 2 months ago
Sankofa
on AT&T SGH-I987
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1 answer
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answer 1
Hi Sankofa,

Thank you for inquiry.

If you wish to transfer media files, you may do mass storage so you could transfer them to the computer.(vice versa) For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents. Once you already have the requirements, then do the following steps:

NOTE: Ensure that the Memory Card is properly inserted into the device

MASS STORAGE

1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB settings.
5. Select Mass storage even if already selected.
6. Press Home key to return to the home screen.

NOTE: Make sure that USB debugging is uncheck:

7. Select Menu.
8. Select Settings.
9. Select Applications.
10. Select Development.
11. Uncheck all three options ( USB debugging, Allow mock location, Stay Awake)
12. Connect the USB data cable to the device and a laptop or PC.
13. After the USB icon appears in the Notification Drawer, pull it down.
14. Select USB Connected.
15. Select Mount.

On the computer, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’

16. Drag and drop (copy and paste) files from other locations of your PC to this folder.

TIP: If this steps wont work, Try to check this stuff.
1. Try using a different USB port.
2. Restart the PC and soft reset the phone.
3. Make sure that the USB cable is samsung genuine accessory.
4. Try using a different USB cable.
5. Try to check the removable storage through the "My Computer" .

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why do I get a message that HDMI blocks protected media - when I am trying to play a video that I PURCHASED on Media Hub with OWNERSHIP rights?

I'm just trying to watch MY OWN video (purchased on Media Hub) on a larger screen via HDMI out. The system BLOCKS that action. WHY??? this is deal killer as far as I'm concerned...
asked 3 years, 7 months ago
RichK723
Florida
on AT&T SGH-I987
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answer 1
Thank you for your inquiry. Regarding on your concern, for playing certain media files on another device, those coming from Media Hub that has DRM protected files cannot be played back on the TV. This may result in an error.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

ETA on Android 2.3 for Galaxy Tab?

Is there an ETA on the update to Android 2.3 for the Galaxy Tab? Or is it coming from the wireless carriers (ATT, VZW, Sprint, etc.)?
asked 3 years, 7 months ago
aquinoent
Chicago, IL
on AT&T SGH-I987
0points
0out of 0found this question helpful.
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1 answer
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answer 1
We are unable to speculate when/if this might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

On the Samsung galaxy tabs, do they have printing capibilities. Or can I print to a wifi printer from the tab???

asked 3 years, 2 months ago
Clint123
on AT&T SGH-I987
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answer 1
Hi Clint123!

Thank you for your inquiry.

Yes, you can print emails via Wi-Fi on a supported, Wi-Fi-enabled printer.

1. From a Home screen, touch Email .
2. Open an email to view it.
3. While viewing the email, press the Menu Key > Print.
4. If you are already connected to Wi-Fi, your device displays available printers. Touch a printer to proceed.

– or –

At the prompt, touch OK, then connect to a Wi-Fi network. After connecting, your device displays available printers. Touch a printer to proceed.

5. Follow the prompts to print the email.

Note: These Samsung printers are supported: CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670 Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series,
SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series, SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Does the Galaxy Tablet work with any 3.0 bluetooth printer? Can you recommend a compatible printer?

asked 3 years, 2 months ago
Ale424sf
Charlotte NC
on AT&T SGH-I987
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answer 1
Hi Ale424sf!

Thank you for your inquiry.

The Galaxy Tab has an option to print wirelessly via Wi-Fi connection. The following printers are compatible with the Galaxy Tab from AT&T (SGH-I987): (NOTE: These Samsung printers are supported)

> CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670
Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series, SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series,
SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

drivers

asked 3 years, 2 months ago
canaima
Denver
on AT&T SGH-I987
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answer 1
Hi canaima!

Thank you for your inquiry.

Apparently, we do not have any available software nor drivers that you would be needing for you to connect the tablet to the computer.

If you are going to transfer media files from your Samsung Galaxy Tab (SGH-I987) to the computer, you may do mass storage so you could transfer them to the computer. For you to connect the tablet to the computer, it would require you to have the memory card inside the tablet and a data cable that is part of your standard box contents, once you already have the requirements, and then do the following:

If the microSD memory card came from another tablet and you could not saved any files on it. Try to format the microSD memory card using your tablet so that the tablet will recognize the microSD memory card inserted in it.

To format a memory card:
1. Select the Applications Tab.
2. Select Settings.
3. Select SD Card & Storage.
4. Select Unmount SD Card.
5. Select Format SD Card.
6. Select Tap Format SD Card.
7. Choose Erase Everything.
When the format process is complete, the 'Format SD Card' option will grey out.

Note: Formatting the microSD memory card will delete all information saved on your memory card. I will suggest backing up first your files saved on the microSD memory card.

Mass Storage Settings
1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB Settings.
5. Check the box besides Mass Storage.
6. Press the Home Key to return to the home screen.

Tip: Make sure that the Bluetooth is deactivated on the tablet.

Connecting to the computer:
1. Ensure that a microSD memory card with content is loaded into the device's memory card slot.
2. Connect one end of the supported data cable into the device's USB port and the other end into an available USB port on the computer.
3. "USB Connected" will show briefly in the Notification Bar followed by a USB icon.
4. Tap and hold the Notification Bar and pull it down by sliding your finger down the screen.
5. Tap on USB Connected and then select Mount.
6. If prompted on the PC, select "Open folder to view files using Windows Explorer" from the Removable Disk pop-up.
7. If not prompted as in step 6, on the PC open My Computer and select the Removable Disk drive letter that was assigned to the device.

Note: It is now possible to drag and drop (copy & paste) music files between the device and the PC. It is recommended that separate folders for different media types be created on the memory card for better organization.

If the notification does not show up on the tablet or on the computer, try to turn off you tablet or connect the USB cable to another USB port on your computer.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When would the samsung galaxy tab get the andriod gingerbread os

When would the samsung galaxy tab get the andriod gingerbread os
asked 3 years, 2 months ago
Anonymous
Rochester, NY
on AT&T SGH-I987
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Hi JavedMohsin!
Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by you Service Provider. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
samsung6
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Question

When will Android 2.2 be avalible for my captivate

asked 3 years, 7 months ago
Bigdaddyrossi
on AT&T SGH-I987
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The Android 2.2 Froyo is still not available for the CAPTIVATE.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 7 months ago
Samsung10
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Question

How do you scroll down a menu to the very bottom on the Samsung Galaxy Tab?

Like when we register the Tab, we couldn't scroll down to "December".
asked 3 years, 7 months ago
coachpoinsettia
on AT&T SGH-I987
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HI there!

For you to scroll down a menu to the very bottom on the Samsung Galaxy Tab (SGH-I987), pan-down your finger on the screen.

Regarding about registering your phone on our website, this issue is one that is best helped through calling our Customer Support Center, as they can help you register the phone on our website properly in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
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Question

Tab Cameras

We are using yahoo messenger to video chat but cannot switch the cameras to use the front facing camera.

We are trying to talk tab to computer and there is no qik application for the client.

What can we do?
asked 3 years, 7 months ago
oscargoldman
Los Angeles
on AT&T SGH-I987
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Hi oscargoldman!

Thank you for your inquiry. You may need to download an application from Android Market to make this feature of your device be available to use. You may also ask your service provider as this feature needs to be activated as part of their data plan that they offer to their customer.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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