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Customer Questions & Answers for
AT&T SGH-I987

Customer Questions & Answers:
451 Questions
 | 
465 Answers

Questions & Answers for samsung AT&T SGH-I987

Question

im not ble to get my phone to power up

its an att galaxy s and the lower command keys light up but nothing else.
asked 3 years, 4 months ago
jimmy702
98052
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jimmy702!
Thank you for your inquiry.

Do a soft reset on your phone. If the soft reset won’t work,try a different battery or charger. We would be glad to give you further assistance in (issue). Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Why does Kies Mini say Tab is not registered?

Using Kies Mini to check for updates. Tab is registered under my products, but shows up as not registered. Following the registration link only offers Singapore as an address. My location is in the US.
asked 3 years, 4 months ago
awright42
West Virginia USA
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi awright42!

Thank you for your inquiry.

The Samsung Mini Kies is a software used to upgrade or to download maintainance releases for the Android phones. As of now the Samsung Tablet gets its update OTA (Over The Air) via service provider, and it does not need to utilize the Mini Kies for its updates and maintenance releases.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Can Galaxy Tab use with any SIM card when unlock?

Does the Galaxy Tab 7" has SIM card slot? If it does can Galaxy Tab be unlocked? If so when it available?
asked 3 years, 4 months ago
Bunly
Renton, WA
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Bunly,

Thank you for your inquiry. Yes, there is a sim card slot located on the side of the Samsung Galaxy Tab. However, you would need to contact your service provider for more information about unlocking the tab.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Testing New Apps not in Market?

We develop apps on Android and I bought this Galaxy Tablet from ATT to show/demo these to prospects. If this is not possible, I must return this tablet.
asked 3 years, 4 months ago
rastermapper
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rastermapper!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is it possible to password protect select apps, for example my .mac email account?

If so how, can't find the info in the user guide.
asked 3 years, 4 months ago
r1968drumski
Los Angeles CA
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have no sound

i does not have sound when someone ring in
asked 3 years, 4 months ago
7allison
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 7allison!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get the back off to expose the battery?

Want to remove the battery.
asked 3 years, 4 months ago
1eyedmaddog
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 1eyedmaddog!

Thank you for your inquiry.

Regarding on your concern for removing the back cover of the Galaxy Tablet, we don't recommend removing the back part of it for personal reason. This may affect the internal arrangement of the device and may damage its physical hardware.

Should you desire additional assistance regarding this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

VPN issue on Galaxy Tab

Hello support
I heard that VPN issue has been resolved in gingerbread. Can you plase tell me when your plan to rollout 2.3? Is it Q2, Q3. any ETA?
Thanks
Image(s)
User submitted image
asked 3 years, 4 months ago
tabbas
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tabbas!

Thank you for your inquiry.

We are unable to speculate when or if this might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center. Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Photo in a text is still downloading how can I help it along?

recieved this morning and has said downloading ever since. Is ther something I need to do to my phone, some setting to make this happen. It is 32kb
asked 3 years, 4 months ago
Anonymous
tx
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi carlabrady!

Thank you for your inquiry.

Regarding your concern, we recommend contacting your service provider to have the configuration settings for MMS messaging for the Samsung Galaxy Tab (SGH-I987) so that you can retrieve the picture messages that are sent to your device.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get drivers for my computer so I can down load my pictures?

asked 3 years, 3 months ago
Newella
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

If you wish to transfer media files, you may do mass storage so you could transfer them to the computer. For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable, once you already have the requirements, and then do the following:

NOTE: Ensure that the Memory Card is properly inserted into the device.
MASS STORAGE
1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB settings.
5. Select Mass storage even if already selected.
6. Press Home key to return to the home screen.

NOTE: Make sure that USB debugging is uncheck:

7. Select Menu.
8. Select Settings.
9. Select Applications.
10. Select Development.
11. Uncheck all three options ( USB debugging, Allow mock location, Stay Awake)
12. Connect the USB data cable to the device and a laptop or computer.
13. After the USB icon appears in the Notification Drawer, pull it down.
14. Select USB Connected.
15. Select Mount.

On the computer, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’

16. Drag and drop (copy and paste) files from other locations of your computer to this folder.

TIP: If this steps wont work, Try to check this stuff.
1. Try using a different USB port.
2. Restart the PC and soft reset the phone.
3. Make sure that the USB cable is samsung genuine accessory.
4. Try using a different USB cable.
5. Try to check the removable storage through the "My Computer" .

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
KristenW
0points
0out of 0found this answer helpful.
Question

Is there any talk of having a zoom on the camera feature of the Galaxy tab?

asked 3 years, 3 months ago
msvonda
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi msvonda!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Galaxy Tab (SGH-I987), there are no configurable options available to zoom in/out the view when taking a picture or videos on the camera application of the phone. We can zoom in or out pictures once it was taken.

As of the moment, Samsung is unable to speculate when/if the software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Galaxy tab video chat not working

I have tried qik and yahoo messenger video chat on my AT&T galaxy tab to my htc-evo. The video going out is not usable by my htc and I cannot use the front facing camera on the tab.
asked 3 years, 3 months ago
nissentra97
Davie, Florida
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nissentra97!

Thank you for your correspondence.

Regarding your concern, we recommend coordinating with your service provider to enable this service on your Samsung Galaxy Tab (SGH-I987), and for the applications you may use for this kind of feature.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Google Market kills AT&T 3G connection

Happens consistently. Each time I launch Google marketplace on the AT&T Galaxy Tab, the 3G connection is dropped. Does not happen with other apps, and requires a reboot or killing the Marketplace process to correct.
asked 3 years, 3 months ago
crgt
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi crgt!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Galaxy Tab Upgrade

I have a Galaxy Tab on ATT
Model Number SGH -1987
Is it possible to Update the Firmware to Android 2.3?
asked 3 years, 3 months ago
Nhgunnut
New Hampshire
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Nhgunnut,

Thank you for your inquiry.

We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I determine if my Galaxy Tab requires any firmware updates?

asked 3 years, 3 months ago
Dhaggs
Tolland, CT
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dhaggs!

Thank you for your inquiry.

Regarding your concern, firmware and software updates for devices indicates that there are some enhancements and fixes on the features and settings of the device.

As of the moment, Samsung is unable to speculate when/if the software revision might be available for the Samsung Galaxy Tab (SGH-I987) and how it will be downloaded due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I set my phone to notify me when I get my Yahoo Email message?

asked 3 years, 3 months ago
kflhome11
Dickinson, ND
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kflhome11,

Thank you for your inquiry.

You can turn on the notifications for Email by editing the settings. From the Email Application, open the account and then tap on Menu -> Settings -> Notifications. Choose the option to turn on and select the notification ringtone among the choices available.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Where can I find the USB driver for my AT&T galaxy tab?

asked 3 years, 3 months ago
Anonymous
Tampa, florida
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AlexKnight!

Thank you for your inquiry. Currently there is no downloadable USB driver for the tablet. However, if you’re trying to connect the tablet and transfer media files on the computer, you may follow the steps below.

Note: Before connecting the Tab on the computer make sure USB mode is on mass storage.

* From home screen, tap setting
* Select wireless and network
* USB settings
* Tap on mass storage
>Connect the Samsung USB cable to the phone and the other end will be on the computer
> When USB Connected screen appears tab mount
> On the computer select open folder to view files
> Select desired media files to copy
> Then copy or drag and drop the desired media files from the Tab and paste it on the desired folder of the computer.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can I transfer pictures from my phone to my computer?

asked 3 years, 3 months ago
Sankofa
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Sankofa,

Thank you for inquiry.

If you wish to transfer media files, you may do mass storage so you could transfer them to the computer.(vice versa) For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable, once you already have the requirements, and then do the following:

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

For you to connect the phone to the computer, it would require you to have the memory card inside the phone and a data cable that is part of your standard box contents. Once you already have the requirements, then do the following steps:

NOTE: Ensure that the Memory Card is properly inserted into the device

MASS STORAGE

1. Select Menu.
2. Select Settings.
3. Select Applications.
4. Select USB settings.
5. Select Mass storage even if already selected.
6. Press Home key to return to the home screen.

NOTE: Make sure that USB debugging is uncheck:

7. Select Menu.
8. Select Settings.
9. Select Applications.
10. Select Development.
11. Uncheck all three options ( USB debugging, Allow mock location, Stay Awake)
12. Connect the USB data cable to the device and a laptop or PC.
13. After the USB icon appears in the Notification Drawer, pull it down.
14. Select USB Connected.
15. Select Mount.

On the computer, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’

16. Drag and drop (copy and paste) files from other locations of your PC to this folder.

TIP: If this steps wont work, Try to check this stuff.
1. Try using a different USB port.
2. Restart the PC and soft reset the phone.
3. Make sure that the USB cable is samsung genuine accessory.
4. Try using a different USB cable.
5. Try to check the removable storage through the "My Computer" .

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

On the Samsung galaxy tabs, do they have printing capibilities. Or can I print to a wifi printer from the tab???

asked 3 years, 3 months ago
Clint123
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Clint123!

Thank you for your inquiry.

Yes, you can print emails via Wi-Fi on a supported, Wi-Fi-enabled printer.

1. From a Home screen, touch Email .
2. Open an email to view it.
3. While viewing the email, press the Menu Key > Print.
4. If you are already connected to Wi-Fi, your device displays available printers. Touch a printer to proceed.

– or –

At the prompt, touch OK, then connect to a Wi-Fi network. After connecting, your device displays available printers. Touch a printer to proceed.

5. Follow the prompts to print the email.

Note: These Samsung printers are supported: CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670 Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series,
SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series, SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Does the Galaxy Tablet work with any 3.0 bluetooth printer? Can you recommend a compatible printer?

asked 3 years, 3 months ago
Ale424sf
Charlotte NC
on AT&T SGH-I987
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ale424sf!

Thank you for your inquiry.

The Galaxy Tab has an option to print wirelessly via Wi-Fi connection. The following printers are compatible with the Galaxy Tab from AT&T (SGH-I987): (NOTE: These Samsung printers are supported)

> CLP-310 Series, CLP-320 Series, CLP-610 Series, CLP-620 Series, CLP-660 Series, CLP-670
Series, CLP-770 Series, CLX-3170 Series, CLX-3180 Series, CLX-3240 Series, CLX-6200 Series, CLX-6222 Series, CLX-6250 Series, CLX-8385 Series, CLX-8540 Series, CLX-9250_9350 Series, ML-1630W Series, ML-1865W Series, ML-2525W Series, ML-2580 Series, ML-2850 Series, ML-2853 Series, ML-2855 Series, ML-3470 Series, ML-3475 Series, ML-4050 Series, ML-4055 Series, ML-451x 501x Series, ML-4550 Series, ML-4555 Series, ML-5510 6210 Series, ML-8x00 Series, SCX-3200 Series, SCX-4623 Series, SCX-4323FW Series, SCX-4x24 Series, SCX-4x25 Series, SCX-4x26 Series, SCX-4x28 Series, SCX-4500W Series, SCX-5635 Series, SCX-5835_5935 Series,
SCX-6545 Series, SCX-8030_8040 Series.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung10
0points
0out of 0found this answer helpful.
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