Thank you for your inquiry. There will be two major procedures to backup the files of the phone. The first one is transferring your media files like music, pictures, and videos by doing Mass Storage connection; however for this handset model it is important that there should be an external memory card inserted and making sure to use the Samsung USB cable that came in the box. You may follow these steps below.
Before connecting the phone to the computer ensure that the Memory Card is properly inserted into the device and ensure that the USB mode is set on Mass Storage:
> Tap Menu
> Tap Settings
> Tap Applications
> Tap USB settings
> Tap Mass storage even if already selected
> Tap Home key to return to the home screen
Make sure that USB debugging is unchecked:
> Select Menu
> Select Settings
> Uncheck all three options (USB debugging, Allow mock location, Stay Awake)
Connect the USB data cable to the device and a laptop or PC
After the USB icon appears in the Notification Drawer, pull it down
Tap USB Connected
On the PC, navigate to the Removable Disk assigned to the device. This can be done through the automatic pop up screen or ‘My Computer.’
Drag and drop (copy and paste) files from other locations of your PC to this folder (DCIM folder)
Note: If these steps won’t work, try to check this stuff….
Try using a different USB port
Restart the PC and soft reset the phone
Make sure that the USB cable is Samsung genuine accessory
Try to check the removable storage through the "My Computer"
Temporarily disable the firewall and antivirus of the computer
The second procedure is backing up your contacts, e-mail, and calendars. You may sync your phone over the air (wireless) with your Gmail account. You need to create a Gmail account on the computer and set up your Gmail account on the phone. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all check and then Tap Menu and tap on Sync. From there your phone will automatically sync to your Gmail account.
Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
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