Looking for Answers about samsung SGH-I957?

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi!

You can find most info under settings > about phone.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Hold button down for 5 to 10n seconds

Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

you have to download it

GOTPIT-I have shared in this frustration but finally got it to work on my pc win 7 64 desktop. I installed the latest .net from microsoft (4.5) then ran windows update. I had to use the first usb port on the back of the pc and it worked. I was able to update the 8.9 to ICS. I cannot do this on my laptop however.

I'm guessing its because the 8.9 has specific power needs and some usb ports do not provide enough. My best guess.

Thanks for your question!

If this started occurring after a new application install you may want to uninstall the application to see if it helps. Go to Apps>Settings>Application Manager and press on the application you wish to uninstall. If that does not help, try restarting the device.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi gogoblazer,

Thanks for reaching out. We're unable to support 3rd party applications and hardware. Please reach out to the developer or manufacturer for support.

Thanks!

Hi Sammann, thanks for reaching out!

We recommend reaching out to your carrier.

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport <http://facebook.com/SamsungSupport>

or

Live Chat Support: http://goo.gl/ZALJm <http://goo.gl/ZALJm>

Thank you and have a great day!

Hi there,

Thank you for your inquiry and we understand that you would like to check if there's an available 4.0 (Ice Cream Sandwich) update for your tablet.

Currently, your tablet, SGH-I957 is operating on Android version 3.2 (Honeycomb) software vesion and there are no available updates yet for your tablet.

To check the software on your mobile device
1.From the Home screen, touch Applications > Settings > About phone.
2.The Build number and Baseband version show the current software version on your mobile device.
3. Baseband version : I957UCKJ7

Samsung is in close communication with both Google and our carrier partners to upgrade eligible devices to Android 4.0 Ice Cream Sandwich as quickly and as smoothly as possible. Specific models that are upgradable to ICS will vary by market. Other specifics for the ICS upgrade in the U.S. have not been announced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

dont kinow about zone- but comodo just came out with a free app that can blacklist,screen emails and texts.

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Thanks and have a great day!

Hi TXShelbyman,

Thank you for your inquiry and we appreciate your interest in the Galaxy 8.9. We do apologize for any inconvenience this may cause you.

We are unable to provide information on any future release, as it may be inaccurate at the time of release.

For product availability please contact your local service provider.

You may reach AT&T at 1-800-331-0500 for further assistance.

To be contacted concerning product announcements, exclusive offers, and usage tips, please visit www.samsungmobileusa.com and select Newsletter at the bottom of the page to be added to our mailing list.

We thank you for your patronage of Samsung products.

Hi Bryscotch,

Thank you for your inquiry. We understand that your Google Play Store is not working properly and we apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the tablet for 1-2 minutes and turn it back on.

You can also try to clear data of the Google Play Store.

In order for you to Clear data, please follow the steps provide below:
1. From the home screen, touch Application
2. Select Settings
3. Select Applications
4. Select Manage applications.
5. Tap All tab
6. Select the Play Store
7. Tap Clear data

If clearing data won't work, we recommend you to do a Factory Reset.

You may use the link provided below for steps on how to do a Factory Reset.

Note: Please copy and paste the entire link on the address bar of your search engine.
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045075&fm_seq=45677

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi bajajab, thanks for reaching out. To change the name of a folder you added to the home screen quickly tap the folder. A window will pop up with a box where you can type in the folder name.
Thanks!

Dear Bulldawg,

Thank you for your inquiry and we understand that you would like to check if there's an available 4.0 (Ice Cream Sandwich) update for your tablet.

Currently, SGH-I957 is operating on Android version 3.2 (Honeycomb).

Samsung is in close communication with both Google and our carrier partners to upgrade eligible devices to Android 4.0 Ice Cream Sandwich as quickly and as smoothly as possible. Specific models that are upgradable to ICS will vary by market. Other specifics for the ICS upgrade in the U.S. have not been announced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Hi MikeekiM,

Thank you for your inquiry. We understand that your tablet charges slowly and we do apologize for any inconvenience this may cause you.

Currently, your tablet, SGH-I957 is operating on Android version 3.2 (Honeycomb) software vesion and there are no available updates yet for your tablet.

Check the Software on Your Mobile Device
1.From the Home screen, touch Applications > Settings > About phone.
2.The Build number and Baseband version show the current software version on your mobile device.
3. Baseband version : I957UCKJ7

Please check the information listed below for the charging time for your tablet.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

You may also drop by at your service provider's corporate or local store to try using a different charger to check if it would work.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.

Hi MikeekiM,

Thank you for your inquiry. We apologize for any inconvenience you're experiencing whenever you type a word in your tab.

Please try to do a soft reset. Turn of the tablet for 1-2 minutes and then turn it on.

If the soft reset won’t work, we recommend you to do a Factory Reset.

1. From the home screen, touch Application
2. Select Settings
3. Select Privacy
4. Tap on Factory Data Reset

Note: Tablet will be restore to its factory default settings.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.