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Customer Questions & Answers for
SGH-I937

Customer Questions & Answers:
89 Questions
 | 
93 Answers

Questions & Answers for samsung SGH-I937

Question

HOW ERASE WINDOWS LIVE ALBUM?

MODEL SGH-1937
SAMSUNG WINDOWS FOCUS
AT&T
Image(s)
User submitted image
asked 2 years, 10 months ago
EDALMINE
PUERTO RICO
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Does the phone support Chinese SMS input?

asked 2 years, 10 months ago
tak393
Hong Kong
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Audio Popping Noise

The SAMSUNG FOCUS S phone is seriously problematic when it comes to audio playback in car using the headphones out and AUX in of the car. Several people have this issue. There is a huge popping noise in between playback, while connecting, while pausing, and a constant hizz while playing.
asked 2 years, 10 months ago
ram020178
Norwalk, CT
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

Is this Samsung Cell Phone (Focus S i937) DLNA equiped for wireless network sharing?

asked 2 years, 9 months ago
Calfirebill
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Audio Quality

Will there be a software fix to improve the audio quality? When using my Samsung Focus S to listen to music in my car, there are popping noises when switching between songs/tracks. Also, I need to set the volume to maximum to get a decent volume out of the phone.
asked 2 years, 10 months ago
krabago
San Jose, CA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about an update for this device yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or try

Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

How do you plan on fixing the headphone issue?

When you plug in headphones into the jack of the Focus S it allows a person to hear but it automatically disables the microphone on the phone itself. Is this a hardware of a software issue and how do you plan on fixing it?

Thanks,
asked 2 years, 10 months ago
OPERATOR84
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 10 months ago
Samsung10
-4points
0out of 4found this answer helpful.
Question

How do you download ringtones and music to this phone?

Also, is there a way to share videos?
asked 2 years, 10 months ago
mmlm
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

Download Music
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044854&fm_seq=45456

Share Videos
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044864&fm_seq=45466

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why does my Samsung Focus S crash almost daily?

I have been using my Samsung Focus S since launch and I have seen the occasional crash while using it, but never on any consistent thing. Lately I noticed via an "Uptime" app on the marketplace that my phone actually crashes at least once per day, everyday. Are there any known issues?
asked 2 years, 10 months ago
kfarnung
Redmond, WA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

is there a problem with the music controls ?

on my focus i have no problems with the music controls but when i got the "focus s" the same earphones that came with the phone are not working the same way .it takes 2 to 3 pushes to pause and the volume does work and its not the earphones
asked 2 years, 9 months ago
GillySqueeze
royal palm beach
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To pause with headset control "action button" it is a TWO count and same with unpause. To use voice "TellMe" it is a FOUR count. It does seem to be different from Focus to Focus S, but I am able to get repeatable results this way. I am using this method as I have to pause often durring my work day.
answered 2 years, 9 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

I HAVE A SGH-i937 FOCUS S WINDOWS PHONE A NEED TO REPLACE TOUCH SCREEN. (CRASH)

I LIVE IN MEXICO (CULIACAN) PLEASE LET ME KNOW WHERE CAN I GET THIS PROBLEM FIX.
Image(s)
User submitted image
User submitted image
asked 2 years, 9 months ago
ponchoemt
CULIACAN, SINALOA, MEXICO
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do you enable swype

asked 2 years, 9 months ago
twestbrook
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5901

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I turn off the music player once it has been started?

xxx
asked 2 years, 9 months ago
kjraider
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The easy way is to press the power button, which will bring up the controls. Then press 'pause'.

I find this to be easy -- and it has the advantage that I can resume it at any point.

To my knowledge, the only way to make the controls completely disappear is reboot the device.
answered 2 years, 9 months ago
Skiz
Charlotte, NC
0points
0out of 0found this answer helpful.
Question

How can I sync my Focus S with Outlook contacts and calendar?

Is there an app that will do this?
asked 2 years, 9 months ago
Carrie401
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,

You have the option to sync your contact and calendar(s) through an email account, such as Outlook or Gmail. Please refer to the link below for more details.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5902&prd_ia_cd=N0000003&map_seq=35745&regDt=20111104143025&page_gb=D&model_name=SGH-I937&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=12

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

why is the video call app for windows phone not working on focus s ?

asked 2 years, 9 months ago
Ilostelrooy
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you adjust the vibration sensitivity on the Focus s?

The strength of vibration for my phone seems to have decreased in the last few days even when fully charged or plugged in. Also the keyboard no longer gives tactile feedback. How can I adjust these settings?
asked 2 years, 9 months ago
BCDC
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

DLNA support?

asked 2 years, 9 months ago
calfirebil
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do you disable the 3G/4G data packaging on the focus s?

asked 2 years, 10 months ago
vivekdevatha
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

samsung focus s

Can you set a phone contact incoming call to silent?
asked 2 years, 9 months ago
gigstarr
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where can i find a screen replacement kit for the focus s i937?

I'm sorry if this question has already been asked, but I couldn't find an answer on this site or even google for that matter. The phone is still operating, but with web cracks extending from top left corner to top right corner.
asked 2 years, 9 months ago
istoleyurpopzyo
Shawnee, OK
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My phone makes a constant beeping noise

asked 2 years, 9 months ago
Denniswis
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
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