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Customer Questions & Answers for
SGH-I937

Customer Questions & Answers:
89 Questions
 | 
93 Answers

Questions & Answers for samsung SGH-I937

Question

Hidden Network connections!!!

Hi i've trouble to connect my focus s to an hidden wifi connections that have statics ip address!!! The phone don't allow me to change the ip address so it wouldn't connect!!! How i may fix this problem???
asked 2 years, 1 month ago
KenRen1
on SGH-I937
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi KenRen1,

Thank you for your inquiry. We understand that your phone, SGH-I937 can't connect to a hidden network and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may connect to a known network by following the steps provided below:

1. From the Home screen, touch ➔ Settings
➔ system ➔ Wi-Fi.
2. Make sure Wi-Fi has been turned on.
3. Touch advanced to display Known networks. Touch (+)
add to add a new network name. Touch select ,
touch to check networks you want to delete, and then
touch delete to delete the selected networks.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Windows Phone 7.8

I've heard that when available, this upgrade will not be published by AT&T. Will it come from Samsung? Thanks.
asked 1 year, 10 months ago
rickz711
PA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rickz711,

Thank you for your inquiry. We understand that you would like to know if Samsung willl release the 7.8 update for your phone.

As of the moment, Samsung is unable to speculate when/if the compatible 7.8 update might be available due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
-8points
0out of 8found this answer helpful.
Question

Windows Phone 7.8?

Now that 7.8 has been released, when will my Focus S get it? Timeframe?
asked 1 year, 7 months ago
Anonymous
Oregon, USA
on SGH-I937
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about this. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm

.
answered 1 year, 7 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

Samsung SGH-I937 - When is it getting WP 7.8?

When will be the WP 7.8 update released for Samsung Focus S (SGH-I937)?
asked 1 year, 6 months ago
ParagP
Minneapolis, MN, USA
on SGH-I937
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thanks for your question, ParagP!

Unfortunately we don't have that information as of yet. You can check back with us on Twitter- @Samsung Support of www.facebook.com/SamsungSupport Thanks!
answered 1 year, 6 months ago
SamsungTech01
-3points
0out of 3found this answer helpful.
Question

Windows Phone 7.8

When is the Windows Phone 7.8 update planned?
asked 1 year, 5 months ago
ParagP
Minneapolis, MN, USA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ParagP. Thanks for reaching out . We have no information on that at this time . Please continue to check for future updates.

Thanks for your inquiry !

If you don’t mind we would love to hear how are service was ! http://svy.mk/Zd3Umb

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 5 months ago
SamsungTech01
-2points
0out of 2found this answer helpful.
Question

New AT&T windows phones

Are there going to be any new Samsung phones with windows 8 o/s for AT&T customers?
asked 1 year, 4 months ago
jdwheel
Washington
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
HI jdwheel, thanks for reaching out. We have no information at this time. Please reach out to AT&T for more information on any future devices.

Thanks for your inquiry!

If you don’t mind we would love to hear how our service was! http://svy.mk/18hsuJO

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 4 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Does the Samsung Focus S support Gorilla Glass and is it coming to Singapore

I wanted to know whether the Focus S has Gorilla Glass or Lotus Glass and if the handset is not coming to Singapore, I am not buying a Samsung Handset anymore.
asked 2 years, 10 months ago
AlivePhilkemon
Singapore
on SGH-I937
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I have read several places that is Gorilla Glass, but on their website it doesn't list it (probably a mix up between the focus and focus s. I have the phone. and the glass seems really resilient. As far as Singapore, I haven't heard anything.
answered 2 years, 8 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Does it have a slot for micro SD storage?

asked 2 years, 10 months ago
deanabrassart
USA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No.
answered 2 years, 10 months ago
Thurrott
Dedham, MA
0points
0out of 0found this answer helpful.
Question

Does the Samsung Focus S use corning gorilla glass?

asked 2 years, 10 months ago
tjerel
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the Focus S uses a different type of fortified glass other than Gorilla glass.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there any way to fix the headset buttons sensitivity on the Focus S?

I had the original focus and the headset button always functioned well. A quick tap was all it took to pause or play music while on the Focus S, I have to push button and hold it for a second to get it to react. If you hold it too long it activates the voice command. This makes for a frustrating experience. Any help would be appreciated. I don't think there is anything wrong with the device, just that a setting might need to be tweaked.
asked 2 years, 10 months ago
sunhi3man
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a list of compatible sdhc cards for the focus?

I'd like to add 32 GB memory to my Focus with Windows phone Mango. What cards are compatible?
asked 2 years, 10 months ago
VTex
Houston, TX
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Focus S does not allow for expandable storage. The 16GB internal is all you get unfortunately.
answered 2 years, 9 months ago
emjlr3
Baltimore, MD
0points
0out of 0found this answer helpful.
Question

Do you sell a screen replacement kit for the Focus?

asked 2 years, 10 months ago
eshira1
Colorado
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
One is available do a quick bing search for "Samsung Focus i917 LCD and Touch Screen Digitizer Replacement" and you will find it. It is a bit of a job so if you have a warranty or carrier protection plan I would recommend that first. But there are some great step by step videos out there.
answered 2 years, 9 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

What headphone controller will work with this phone? None that I have used work.

asked 2 years, 10 months ago
Reeves
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for all Samsung accessories.

http://www.samsung.com/us/mobile/cell-phones/SGH-I937OKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

could you please help me to disable PIN lock for Samsung Focus S?

Hi,
I just bought a Samsung Focus S from AT&T. could you please help me to disable PIN lock? I have red your manual; and is nothing there about this issue.
asked 2 years, 9 months ago
v14d1427
romania
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for reaching out to us for support.
Are you referring to the PIN code of the SIM card inserted on the phone?
Please call your service provider regarding the issue of resetting the PIN code for your SIM card.
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

download pics from phone to computer?

asked 2 years, 9 months ago
jayhawkdude
Indiana
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It should automatically sync it through zune. Check your zune sync settings.
answered 2 years, 8 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Where do you insert the microsd card?

asked 2 years, 9 months ago
DiamondBill
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is not support for SD cards or expanded storage of the Focus S.
answered 2 years, 9 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

When will Skype be available for wp7?

When will Skype be available for wp7? Also do you support Tango on Focus S using front cam?(I see it in Samsung apps)
asked 2 years, 9 months ago
NIckWP7Focus
San Jose, USA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Is there an app for either Google talk or Skype for my Focus S?

asked 2 years, 9 months ago
stephie2
Knoxville, TN
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Their is currently several google talk apps in market place and Skype has been promised.
answered 2 years, 9 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

samsung sgh-i937 autocorrect

How do I disable keyboard autocorrect in my Focus S (sgh-i937)? I do want the suggestion bar but I don't want autocorrect to replace the words for me.
asked 2 years, 9 months ago
ilroby
Havertown, PA
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.
Try to add words to your dictionary so they will appear on the suggestion bar.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5904#text

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Cannot connect to a WiFi hidden network

I have attempted several times to connect to my home WiFi network with the SSID hidden... no luck! If I enable the broadcast of the SSID, I am able to connect up without any problems. As soon as I disable the SSID broadcast of my wireless router, my Samsung Focus S (i937) will not connect to it.
asked 2 years, 9 months ago
AverageJoe76MN
Mustang, Oklahoma
on SGH-I937
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset. Then try the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044852&fm_seq=45454

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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