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Customer Questions & Answers for
samsung SGH-I937

Customer Questions & Answers:
89 Questions
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93 Answers

Questions & Answers for samsung SGH-I937

Question

Windows Phone 7.8

I've heard that when available, this upgrade will not be published by AT&T. Will it come from Samsung? Thanks.
asked 1 year, 8 months ago
rickz711
PA
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi rickz711,

Thank you for your inquiry. We understand that you would like to know if Samsung willl release the 7.8 update for your phone.

As of the moment, Samsung is unable to speculate when/if the compatible 7.8 update might be available due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
-8points
0out of 8found this answer helpful.
Question

Is there an update to address virtual keyboard issues on the Focus S

I just picked up a new Focus S and the virtual keyboard lags. I did a quick search on the internet and it seems to be a frequent issue. My Focus did not have this problem. When is Samsung going to fix this?
asked 2 years, 8 months ago
episeczny
Albany, NY
on SGH-I937
0points
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1 answer
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answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

Is there an app for either Google talk or Skype for my Focus S?

asked 2 years, 7 months ago
stephie2
Knoxville, TN
on SGH-I937
0points
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answer 1
Their is currently several google talk apps in market place and Skype has been promised.
answered 2 years, 7 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

Why does the Speech Recognition function activate when I plug in a set of headphones into the 3.5mm stereo jack? Can this be disabled?

When connecting headphones (wired) to the Samsung Focus S the Windows Speech Recognition function will suddenly activate and wait for the user to launch an app, call a contact, etc. Sometimes this prompt will display multiple times, each time erroring out saying the command was not recognized. This prompt is innapropriate if merely attaching headphones to listen to apps such as Zune.
asked 2 years, 7 months ago
HappyVargr
on SGH-I937
0points
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1 answer
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answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

HOW ERASE WINDOWS LIVE ALBUM?

MODEL SGH-1937
SAMSUNG WINDOWS FOCUS
AT&T
Image(s)
User submitted image
asked 2 years, 7 months ago
EDALMINE
PUERTO RICO
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 6 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Is this Samsung Cell Phone (Focus S i937) DLNA equiped for wireless network sharing?

asked 2 years, 6 months ago
Calfirebill
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does it have a slot for micro SD storage?

asked 2 years, 8 months ago
deanabrassart
USA
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No.
answered 2 years, 8 months ago
Thurrott
Dedham, MA
0points
0out of 0found this answer helpful.
Question

How do I turn off the music player once it has been started?

xxx
asked 2 years, 6 months ago
kjraider
on SGH-I937
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1 answer
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answer 1
The easy way is to press the power button, which will bring up the controls. Then press 'pause'.

I find this to be easy -- and it has the advantage that I can resume it at any point.

To my knowledge, the only way to make the controls completely disappear is reboot the device.
answered 2 years, 6 months ago
Skiz
Charlotte, NC
0points
0out of 0found this answer helpful.
Question

Where can i find a screen replacement kit for the focus s i937?

I'm sorry if this question has already been asked, but I couldn't find an answer on this site or even google for that matter. The phone is still operating, but with web cracks extending from top left corner to top right corner.
asked 2 years, 6 months ago
istoleyurpopzyo
Shawnee, OK
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does this phone support DLNA

I see that Samsung has a product called ALLSHARE which is DLNA certified ansd is available in the Marketplace. I am wondering if it works with the Focus S
asked 2 years, 8 months ago
vgkrish
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes in the marketplace on the phone search for "AllShare" and the free Samsung DLNA client will come up.
Good Luck and enjoy your phone.
answered 2 years, 8 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

My phone makes a constant beeping noise

asked 2 years, 5 months ago
Denniswis
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

New AT&T windows phones

Are there going to be any new Samsung phones with windows 8 o/s for AT&T customers?
asked 1 year, 2 months ago
jdwheel
Washington
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
HI jdwheel, thanks for reaching out. We have no information at this time. Please reach out to AT&T for more information on any future devices.

Thanks for your inquiry!

If you don’t mind we would love to hear how our service was! http://svy.mk/18hsuJO

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 1 year, 2 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

Where do you retrieve downloaded ringtones?

asked 2 years, 8 months ago
mlaw
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi mlaw,

Thank you for your inquiry.We understand that you would like to know how you can retrieve the ringtones you downloaded on your phone.

Can you please tell us where you download the ringtones on your phone? Is it online using your phone or did you transfer it using your computer?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can you confirm whether the Samsung Focus S has "gorilla glass"?

asked 2 years, 8 months ago
JDFitzCTB
Elk Grove Village, IL
on SGH-I937
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hello,

Sorry, we're unable to confirm that the Focus S is constructed with Gorilla Glass. Although, it's manufactured with a type of fortified glass that is built to handle high levels of stress.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

AT&T Focus S Screen Timeout does not work

The screen timeout initially works when the phone is powered on. After the phone's screen is turned on by the power button, screen timeout only phone is still on, the screen timeout will not work at all. Power cycling the phone causes the same behavior. The timeout works once and then never again. This is on any timeout selection and with or without password selected.
asked 2 years, 8 months ago
AtlantaRTA
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Having the same issue after an 'extra setting update' on my phone. Focus S
answered 2 years, 7 months ago
djcarl6
Tabiona, UT
0points
0out of 0found this answer helpful.
Question

download pics from phone to computer?

asked 2 years, 8 months ago
jayhawkdude
Indiana
on SGH-I937
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1 answer
Answers
answer 1
It should automatically sync it through zune. Check your zune sync settings.
answered 2 years, 7 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Bluetooth compatability

I paired my phone with the bluetooth on my 2010 Hyundai Sante Fe. Everything works except the voice dial. It seems to work, you can hear it dialing but it never connects to the phone being called. It seems there is a problem with the address download. Any
asked 2 years, 5 months ago
bobb91051
on SGH-I937
0points
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1 answer
Answers
answer 1
Please soft reset both bluetooth devices first meaning turning the phone off then remove the battery from it for about a minute then put it back in and turn on again. Then turn on both devices bluetooth connection.

To Turn on Bluetooth :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings
Tap on Bluetooth to turn on the radio

Note: The Bluetooth radio, when turned on, will display as the icon is seen in the status bar. To disable the Bluetooth radio, tap Bluetooth once more.

To change Bluetooth visibility options :

Press the Home Key
Press the Menu Key
Tap on Settings
Tap on Wireless and Network
Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on in order to scan for nearby device. If the icon is seen in the status bar, skip step 6.

Tap on Bluetooth to turn on the radio
Tap on Discoverable

Note: To help increase security, the phone will have a 120 second time limit on discovery. If you are unable to establish connection within the time frame, simply tap Discoverable again to turn it on.

If pairing is unsuccessful, please delete or remove the previous bluetooth devices that have been paired on both handsets then pair it once again.

In order to remove a paired Bluetooth device, follow the steps below:

1. Press the Home Key
2. Press the Menu Key
3. Tap on Settings
4. Tap on Wireless and Network
5. Tap on Bluetooth settings

Note: The Bluetooth radio must be turned on. If the icon is seen in the status bar, skip step 6.

6. Tap on Bluetooth to turn on the radio
7. Tap and hold on the desire device
8. Tap Disconnect and unpair

Note: The device should be disconnected and the pair broken on the device.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Audio Quality

Will there be a software fix to improve the audio quality? When using my Samsung Focus S to listen to music in my car, there are popping noises when switching between songs/tracks. Also, I need to set the volume to maximum to get a decent volume out of the phone.
asked 2 years, 7 months ago
krabago
San Jose, CA
on SGH-I937
0points
0out of 0found this question helpful.
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Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about an update for this device yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or try

Chat Support: http://goo.gl/ZALJm
answered 2 years, 7 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

How do you plan on fixing the headphone issue?

When you plug in headphones into the jack of the Focus S it allows a person to hear but it automatically disables the microphone on the phone itself. Is this a hardware of a software issue and how do you plan on fixing it?

Thanks,
asked 2 years, 7 months ago
OPERATOR84
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 7 months ago
Samsung10
-4points
0out of 4found this answer helpful.
Question

How do you disable the 3G/4G data packaging on the focus s?

asked 2 years, 7 months ago
vivekdevatha
on SGH-I937
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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