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Customer Questions & Answers for
samsung SGH-I937

Customer Questions & Answers:
89 Questions
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93 Answers

Questions & Answers for samsung SGH-I937

Question

Windows Phone 7.8?

Now that 7.8 has been released, when will my Focus S get it? Timeframe?
asked 1 year, 5 months ago
Anonymous
Oregon, USA
on SGH-I937
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Unfortunately I do not have any information about this. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm

.
answered 1 year, 5 months ago
SamsungSupport
SamsungSupport
-1point
0out of 1found this answer helpful.
Question

There a static popping noise when I switch songs in zune and the phone is hooked up to large speakers. Is there anything that I can do to fix this?

asked 2 years, 8 months ago
hockey1746
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
4 answers
Answers
answer 1
I have the same issue. It is driving me crazy. I am not plugged into power when I am listening to music in my truck via the aux port. I have tried it connected with a "stereo" plug and the plug with three "rings" that says it is designed for the Focus S. My Focus didn't do this when connected the same way to my truck aux port. Has anyone had any luck finding a work around? Hopefully Samsung monitors these forums and will respond. :)
answered 2 years, 6 months ago
jayhowie
0points
0out of 0found this answer helpful.
answer 2
Nope. I tried everything. It is a firmware issue i believe and unless samsung looks this seriously, this product is defective.
answered 2 years, 7 months ago
ram020178
Norwalk, CT
0points
0out of 0found this answer helpful.
answer 3
I have the same issue whenever I plug any standard headphone cable in. If I use the headphones with a microphone therefore 4 rings on the plug it is fine but anything standard doesn't work. I have tried my Bose noise cancelling headphones and the line in auxillary jack in my truck, each time without power plugged in and it pops with every button press or song change. Looking around other line forums it appears we are not alone.
answered 2 years, 7 months ago
Thumper72
0points
0out of 0found this answer helpful.
answer 4
Are you plugged into power? If you are try it without power connected. If the "large speaker," is powered try putting a power filter between it and the wall. I have this same issue with multiple devices when using the Aux jack in my car and not using the power cord seems to alleviate it.
answered 2 years, 8 months ago
ScipioMagnus
Abingdon, IL
+1point
1out of 1found this answer helpful.
Question

Will there be a windows 8 upgrade for the samsung SGH-I937?

asked 1 year, 10 months ago
leolucas1
on SGH-I937
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Windows 8 has been released. Will Windows 8 be avaialble on the SGH-i937 as an update?
answered 1 year, 7 months ago
leolucas1
+2points
2out of 2found this answer helpful.
answer 2
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 1 year, 10 months ago
SamsungTech2
-8points
0out of 8found this answer helpful.
Question

Samsung Focus S and Display Language

What display language does Focus S (AT&T) support?
I know all Windows Phone 7.5 phones have multi-language keyboards.
I want to know about display language
asked 2 years, 8 months ago
tezawaly
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Your mobile device supports Czech, Danish, German, English (United Kingdom), English (United States), Spanish, French, Italian, Hungarian, Dutch, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Finnish, Swedish, Greek, Russian, Korean, Chinese (Simplified, PRC), Chinese (Traditional, Taiwan), and Japanese.

To change the language, go to Settings > System > Region & Language.

Some changes will require that you restart your phone.

Display Language: Change system language
Region Format: Change time/date formatting
Short Date: Change date format (YYYY/MM/DD, MM/DD/YYYY, DD/MM/YYYY)
Long Date: Change long date format
System Locale: Change country or region
Browser & Search Language: Change language for Bing & Internet Explorer

Changing the display language will change all the items.
answered 1 year, 4 months ago
KiwiBird97
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Why does the uniformity degrade on my phone when the brightness is turned down?

There are vertical light and dark stripes when the brightness is turned down on my phone.
asked 2 years, 8 months ago
hockey1746
US
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the Samsung Focus S use corning gorilla glass?

asked 2 years, 8 months ago
tjerel
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the Focus S uses a different type of fortified glass other than Gorilla glass.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i cant find a user manual for this

i am trying to determine if i can change the functionality of the camera button, as it is easily pushed when handling the phone in and out of the holder.
asked 2 years, 8 months ago
spectrum
florida
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Its right here on the website

http://www.samsung.com/us/support/downloads/at-t/SGH-I937OKAATT
answered 2 years, 8 months ago
emjlr3
Baltimore, MD
0points
0out of 0found this answer helpful.
Question

What headphone controller will work with this phone? None that I have used work.

asked 2 years, 8 months ago
Reeves
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for all Samsung accessories.

http://www.samsung.com/us/mobile/cell-phones/SGH-I937OKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

could you please help me to disable PIN lock for Samsung Focus S?

Hi,
I just bought a Samsung Focus S from AT&T. could you please help me to disable PIN lock? I have red your manual; and is nothing there about this issue.
asked 2 years, 8 months ago
v14d1427
romania
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there!
Thank you for reaching out to us for support.
Are you referring to the PIN code of the SIM card inserted on the phone?
Please call your service provider regarding the issue of resetting the PIN code for your SIM card.
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Will you be producing some docking stations for the Focus S SGH-i937 ?

Hi,
I really like the phone, but it would be a lot better if I could get a car dock for it so I can use it as my turn-by-turn GPS. I'd also like to purchase a dock for my desktop to set it in for charging. It looks like it might fit into the docks for the Galaxy S II, but I don't want to order them without knowing if it'll actually work.
asked 2 years, 8 months ago
n1tr0
Seattle, WA
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-1point
0out of 1found this answer helpful.
Question

samsung focus s - audio video output on usb?

I want to connect to a monitor using analog audio video inputs
asked 2 years, 8 months ago
Anonymous
houston, texas
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Where do you insert the microsd card?

asked 2 years, 7 months ago
DiamondBill
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
There is not support for SD cards or expanded storage of the Focus S.
answered 2 years, 7 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

When will Skype be available for wp7?

When will Skype be available for wp7? Also do you support Tango on Focus S using front cam?(I see it in Samsung apps)
asked 2 years, 7 months ago
NIckWP7Focus
San Jose, USA
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Front Camera for the Samsung Focus S SGH-i937

What is the use for the front facing camera for the new Samsung Focus S SGH-i937 other than self portraits? My hope is this camera will be used for live video calls, like Skype or FaceTime. I thought upgrading to this phone from my old Focus SGH-i917 would finally bring this added camera to use. No AT&T sposored program or third party application seems to be available yet to use this new hardware feature. Nothing in the online tutorials or pdf manual yet, either. Is there anything floating out there that I am missing?
asked 2 years, 7 months ago
BruceTman
Port Orange, FL
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

samsung sgh-i937 autocorrect

How do I disable keyboard autocorrect in my Focus S (sgh-i937)? I do want the suggestion bar but I don't want autocorrect to replace the words for me.
asked 2 years, 7 months ago
ilroby
Havertown, PA
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.
Try to add words to your dictionary so they will appear on the suggestion bar.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5904#text

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I remove apps?

asked 2 years, 7 months ago
Prophecygold
Minneapolis, MN
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 7 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

My Battery gets to 98 percent charge and stops why?

asked 2 years, 7 months ago
Heather70732
Fordoche, Louisiana
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Does the phone support Chinese SMS input?

asked 2 years, 7 months ago
tak393
Hong Kong
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I download the USB driver for my Samsung Focus?

I have a new Toshiba laptop PC with Windows 7 installed. My pc does not recgonize my phone's USB connection and I need to download the driver but can't find it. Where do I find this?
asked 2 years, 7 months ago
cowgirl4031
on SGH-I937
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

My phone is plugged into the computer, but the computer doesn't recognize it.

I want to upload my pictures to skydrive and have an account but I get the message that the phone can't upload the pictures right now. Try again later
asked 2 years, 7 months ago
debdallura
home
on SGH-I937
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answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 7 months ago
SamsungSupport11
Austin, Texas
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