Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Staff

answered 9 months ago

Username

SamsungTech2

-6points

0out of 6found this answer helpful.

answer 2

Windows 8 has been released. Will Windows 8 be avaialble on the SGH-i937 as an update?

Best answer

answered 6 months ago

Username

leolucas1

+1point

1out of 1found this answer helpful.

Question

There a static popping noise when I switch songs in zune and the phone is hooked up to large speakers. Is there anything that I can do to fix this?

Tags: sound

asked 1 year, 7 months ago

Username

hockey1746

on SGH-I937

0points

0out of 0found this question helpful.

4 answers

Answers

answer 1

Are you plugged into power? If you are try it without power connected. If the "large speaker," is powered try putting a power filter between it and the wall. I have this same issue with multiple devices when using the Aux jack in my car and not using the power cord seems to alleviate it.

Best answer
Top 1000 Contributor

answered 1 year, 6 months ago

Username

ScipioMagnus

Abingdon, IL

+1point

1out of 1found this answer helpful.

answer 2

I have the same issue whenever I plug any standard headphone cable in. If I use the headphones with a microphone therefore 4 rings on the plug it is fine but anything standard doesn't work. I have tried my Bose noise cancelling headphones and the line in auxillary jack in my truck, each time without power plugged in and it pops with every button press or song change. Looking around other line forums it appears we are not alone.

answered 1 year, 5 months ago

Username

Thumper72

0points

0out of 0found this answer helpful.

answer 3

Nope. I tried everything. It is a firmware issue i believe and unless samsung looks this seriously, this product is defective.

answered 1 year, 5 months ago

Username

ram020178

Norwalk, CT

0points

0out of 0found this answer helpful.

answer 4

I have the same issue. It is driving me crazy. I am not plugged into power when I am listening to music in my truck via the aux port. I have tried it connected with a "stereo" plug and the plug with three "rings" that says it is designed for the Focus S. My Focus didn't do this when connected the same way to my truck aux port. Has anyone had any luck finding a work around? Hopefully Samsung monitors these forums and will respond. :)

answered 1 year, 5 months ago

Username

jayhowie

0points

0out of 0found this answer helpful.

Question

Samsung Focus S and Display Language

What display language does Focus S (AT&T) support?
I know all Windows Phone 7.5 phones have multi-language keyboards.
I want to know about display language

asked 1 year, 6 months ago

Username

tezawaly

on SGH-I937

0points

0out of 0found this question helpful.

2 answers

Answers

answer 1

Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

answer 2

Your mobile device supports Czech, Danish, German, English (United Kingdom), English (United States), Spanish, French, Italian, Hungarian, Dutch, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Finnish, Swedish, Greek, Russian, Korean, Chinese (Simplified, PRC), Chinese (Traditional, Taiwan), and Japanese.

To change the language, go to Settings > System > Region & Language.

Some changes will require that you restart your phone.

Display Language: Change system language
Region Format: Change time/date formatting
Short Date: Change date format (YYYY/MM/DD, MM/DD/YYYY, DD/MM/YYYY)
Long Date: Change long date format
System Locale: Change country or region
Browser & Search Language: Change language for Bing & Internet Explorer

Changing the display language will change all the items.

answered 2 months, 3 weeks ago

Username

KiwiBird97

0points

0out of 0found this answer helpful.

Question

Does the Samsung Focus S use corning gorilla glass?

asked 1 year, 7 months ago

Username

tjerel

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, the Focus S uses a different type of fortified glass other than Gorilla glass.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 6 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

What headphone controller will work with this phone? None that I have used work.

asked 1 year, 7 months ago

Username

Reeves

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, please refer to the link below for all Samsung accessories.

http://www.samsung.com/us/mobile/cell-phones/SGH-I937OKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 6 months ago

Username

SamsungSupport9

-1point

0out of 1found this answer helpful.

Question

Will you be producing some docking stations for the Focus S SGH-i937 ?

Hi,
I really like the phone, but it would be a lot better if I could get a car dock for it so I can use it as my turn-by-turn GPS. I'd also like to purchase a dock for my desktop to set it in for charging. It looks like it might fit into the docks for the Galaxy S II, but I don't want to order them without knowing if it'll actually work.

asked 1 year, 6 months ago

Username

n1tr0

Seattle, WA

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

-1point

0out of 1found this answer helpful.

Question

samsung focus s - audio video output on usb?

I want to connect to a monitor using analog audio video inputs

asked 1 year, 6 months ago

Username

Anonymous

houston, texas

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

samsung sgh-i937 autocorrect

How do I disable keyboard autocorrect in my Focus S (sgh-i937)? I do want the suggestion bar but I don't want autocorrect to replace the words for me.

asked 1 year, 6 months ago

Username

ilroby

Havertown, PA

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.
Try to add words to your dictionary so they will appear on the suggestion bar.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5904#text

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 6 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

How do I remove apps?

asked 1 year, 6 months ago

Username

Prophecygold

Minneapolis, MN

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 6 months ago

Username

Samsung10

-1point

0out of 1found this answer helpful.

Question

My Battery gets to 98 percent charge and stops why?

asked 1 year, 6 months ago

Username

Heather70732

Fordoche, Louisiana

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport13

0points

0out of 0found this answer helpful.

Question

How do I download the USB driver for my Samsung Focus?

I have a new Toshiba laptop PC with Windows 7 installed. My pc does not recgonize my phone's USB connection and I need to download the driver but can't find it. Where do I find this?

Tags: usb driver

asked 1 year, 6 months ago

Username

cowgirl4031

on SGH-I937

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

-2points

0out of 2found this answer helpful.

Question

My phone is plugged into the computer, but the computer doesn't recognize it.

I want to upload my pictures to skydrive and have an account but I get the message that the phone can't upload the pictures right now. Try again later

Tags: functionality

asked 1 year, 6 months ago

Username

debdallura

home

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 6 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

My son got a samsung focus s and I want to find a docking charger with speakers. suggestions?

Tags: speakers, docking

asked 1 year, 6 months ago

Username

gingerspies

work

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!

Top 10 Contributor

answered 1 year, 6 months ago

Username

Samsung10

-1point

0out of 1found this answer helpful.

Question

Audio Popping Noise

The SAMSUNG FOCUS S phone is seriously problematic when it comes to audio playback in car using the headphones out and AUX in of the car. Several people have this issue. There is a huge popping noise in between playback, while connecting, while pausing, and a constant hizz while playing.

Tags: audio popping, noise, audio problem

asked 1 year, 5 months ago

Username

ram020178

Norwalk, CT

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

-1point

0out of 1found this answer helpful.

Question

is there a problem with the music controls ?

on my focus i have no problems with the music controls but when i got the "focus s" the same earphones that came with the phone are not working the same way .it takes 2 to 3 pushes to pause and the volume does work and its not the earphones

asked 1 year, 5 months ago

Username

GillySqueeze

royal palm beach

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

To pause with headset control "action button" it is a TWO count and same with unpause. To use voice "TellMe" it is a FOUR count. It does seem to be different from Focus to Focus S, but I am able to get repeatable results this way. I am using this method as I have to pause often durring my work day.

Top 1000 Contributor

answered 1 year, 5 months ago

Username

ScipioMagnus

Abingdon, IL

0points

0out of 0found this answer helpful.

Question

How can I sync my Focus S with Outlook contacts and calendar?

Is there an app that will do this?

Tags: outlook

asked 1 year, 5 months ago

Username

Carrie401

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hello,

You have the option to sync your contact and calendar(s) through an email account, such as Outlook or Gmail. Please refer to the link below for more details.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5902&prd_ia_cd=N0000003&map_seq=35745&regDt=20111104143025&page_gb=D&model_name=SGH-I937&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=12

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support

Top 10 Contributor

answered 1 year, 5 months ago

Username

SamsungSupport11

Austin, Texas

0points

0out of 0found this answer helpful.

Question

why is the video call app for windows phone not working on focus s ?

asked 1 year, 5 months ago

Username

Ilostelrooy

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 5 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

How do you adjust the vibration sensitivity on the Focus s?

The strength of vibration for my phone seems to have decreased in the last few days even when fully charged or plugged in. Also the keyboard no longer gives tactile feedback. How can I adjust these settings?

asked 1 year, 5 months ago

Username

BCDC

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Number One Contributor

answered 1 year, 5 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

Speaker Phone Echo problem ...

When I use speakerphone option callers complain about hearing a very bad echo. Echo cancellation does not help.

Tags: speaker phone

asked 1 year, 4 months ago

Username

ARMY1987

Texas

on SGH-I937

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!

Number One Contributor

answered 1 year, 4 months ago

Username

SamsungSupport9

0points

0out of 0found this answer helpful.

Question

Windows Phone 7.8

I've heard that when available, this upgrade will not be published by AT&T. Will it come from Samsung? Thanks.

Tags: software updates

asked 7 months ago

Username

rickz711

on SGH-I937

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Hi rickz711,

Thank you for your inquiry. We understand that you would like to know if Samsung willl release the 7.8 update for your phone.

As of the moment, Samsung is unable to speculate when/if the compatible 7.8 update might be available due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check with us periodically for updates.

Should this become available for Samsung US handset, it will be posted on our website in the Samsung Download Center or you will be informed by your Service Provider.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Top 10 Contributor

answered 7 months ago

Username

Samsung5

-7points

0out of 7found this answer helpful.

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Looking for Answers about samsung SGH-I937?

Customer questions and answers for SGH-I937

Customer questions and answers for samsung SGH-I937

Will there be a windows 8 upgrade for the samsung SGH-I937?

There a static popping noise when I switch songs in zune and the phone is hooked up to large speakers. Is there anything that I can do to fix this?

Samsung Focus S and Display Language

Does the Samsung Focus S use corning gorilla glass?

What headphone controller will work with this phone? None that I have used work.

Will you be producing some docking stations for the Focus S SGH-i937 ?

samsung focus s - audio video output on usb?

samsung sgh-i937 autocorrect

How do I remove apps?

My Battery gets to 98 percent charge and stops why?

How do I download the USB driver for my Samsung Focus?

My phone is plugged into the computer, but the computer doesn't recognize it.

My son got a samsung focus s and I want to find a docking charger with speakers. suggestions?

Audio Popping Noise

is there a problem with the music controls ?

How can I sync my Focus S with Outlook contacts and calendar?

why is the video call app for windows phone not working on focus s ?

How do you adjust the vibration sensitivity on the Focus s?

Speaker Phone Echo problem ...

Windows Phone 7.8

Customer questions and answers for

SGH-I937