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Customer Questions & Answers for
samsung SGH-I937

Customer Questions & Answers:
88 Questions
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93 Answers

Questions & Answers for samsung SGH-I937

Question

There a static popping noise when I switch songs in zune and the phone is hooked up to large speakers. Is there anything that I can do to fix this?

asked 2 years, 5 months ago
hockey1746
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
4 answers
Answers
answer 1
I have the same issue. It is driving me crazy. I am not plugged into power when I am listening to music in my truck via the aux port. I have tried it connected with a "stereo" plug and the plug with three "rings" that says it is designed for the Focus S. My Focus didn't do this when connected the same way to my truck aux port. Has anyone had any luck finding a work around? Hopefully Samsung monitors these forums and will respond. :)
answered 2 years, 3 months ago
jayhowie
0points
0out of 0found this answer helpful.
answer 2
Nope. I tried everything. It is a firmware issue i believe and unless samsung looks this seriously, this product is defective.
answered 2 years, 3 months ago
ram020178
Norwalk, CT
0points
0out of 0found this answer helpful.
answer 3
I have the same issue whenever I plug any standard headphone cable in. If I use the headphones with a microphone therefore 4 rings on the plug it is fine but anything standard doesn't work. I have tried my Bose noise cancelling headphones and the line in auxillary jack in my truck, each time without power plugged in and it pops with every button press or song change. Looking around other line forums it appears we are not alone.
answered 2 years, 4 months ago
Thumper72
0points
0out of 0found this answer helpful.
answer 4
Are you plugged into power? If you are try it without power connected. If the "large speaker," is powered try putting a power filter between it and the wall. I have this same issue with multiple devices when using the Aux jack in my car and not using the power cord seems to alleviate it.
answered 2 years, 4 months ago
ScipioMagnus
Abingdon, IL
+1point
1out of 1found this answer helpful.
Question

Samsung Focus S and Display Language

What display language does Focus S (AT&T) support?
I know all Windows Phone 7.5 phones have multi-language keyboards.
I want to know about display language
asked 2 years, 4 months ago
tezawaly
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Your mobile device supports Czech, Danish, German, English (United Kingdom), English (United States), Spanish, French, Italian, Hungarian, Dutch, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Finnish, Swedish, Greek, Russian, Korean, Chinese (Simplified, PRC), Chinese (Traditional, Taiwan), and Japanese.

To change the language, go to Settings > System > Region & Language.

Some changes will require that you restart your phone.

Display Language: Change system language
Region Format: Change time/date formatting
Short Date: Change date format (YYYY/MM/DD, MM/DD/YYYY, DD/MM/YYYY)
Long Date: Change long date format
System Locale: Change country or region
Browser & Search Language: Change language for Bing & Internet Explorer

Changing the display language will change all the items.
answered 1 year ago
KiwiBird97
0points
0out of 0found this answer helpful.
answer 2
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 4 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Will there be a windows 8 upgrade for the samsung SGH-I937?

asked 1 year, 7 months ago
leolucas1
on SGH-I937
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Windows 8 has been released. Will Windows 8 be avaialble on the SGH-i937 as an update?
answered 1 year, 4 months ago
leolucas1
+2points
2out of 2found this answer helpful.
answer 2
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!
answered 1 year, 7 months ago
SamsungTech2
-8points
0out of 8found this answer helpful.
Question

Does the Samsung Focus S support Gorilla Glass and is it coming to Singapore

I wanted to know whether the Focus S has Gorilla Glass or Lotus Glass and if the handset is not coming to Singapore, I am not buying a Samsung Handset anymore.
asked 2 years, 5 months ago
AlivePhilkemon
Singapore
on SGH-I937
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I have read several places that is Gorilla Glass, but on their website it doesn't list it (probably a mix up between the focus and focus s. I have the phone. and the glass seems really resilient. As far as Singapore, I haven't heard anything.
answered 2 years, 3 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

how to reset forgotten pass code when phone is locked

asked 2 years, 5 months ago
vlt311
40258
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can best be addressed by reaching out to your service provider.
We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

Does it have a slot for micro SD storage?

asked 2 years, 5 months ago
deanabrassart
USA
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No.
answered 2 years, 5 months ago
Thurrott
Dedham, MA
0points
0out of 0found this answer helpful.
Question

Why does the uniformity degrade on my phone when the brightness is turned down?

There are vertical light and dark stripes when the brightness is turned down on my phone.
asked 2 years, 5 months ago
hockey1746
US
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the Samsung Focus S use corning gorilla glass?

asked 2 years, 5 months ago
tjerel
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the Focus S uses a different type of fortified glass other than Gorilla glass.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How much RAM memory has this phone?

asked 2 years, 5 months ago
Rickon
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
512MB of RAM, per all sources I have seen.
answered 2 years, 4 months ago
emjlr3
Baltimore, MD
+1point
1out of 1found this answer helpful.
Question

There a static popping noise when I switch songs in zune and the phone is hooked up to large speaker

asked 2 years, 5 months ago
Reeves
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Is there any way to fix the headset buttons sensitivity on the Focus S?

I had the original focus and the headset button always functioned well. A quick tap was all it took to pause or play music while on the Focus S, I have to push button and hold it for a second to get it to react. If you hold it too long it activates the voice command. This makes for a frustrating experience. Any help would be appreciated. I don't think there is anything wrong with the device, just that a setting might need to be tweaked.
asked 2 years, 5 months ago
sunhi3man
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a list of compatible sdhc cards for the focus?

I'd like to add 32 GB memory to my Focus with Windows phone Mango. What cards are compatible?
asked 2 years, 5 months ago
VTex
Houston, TX
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Focus S does not allow for expandable storage. The 16GB internal is all you get unfortunately.
answered 2 years, 4 months ago
emjlr3
Baltimore, MD
0points
0out of 0found this answer helpful.
Question

Do you sell a screen replacement kit for the Focus?

asked 2 years, 5 months ago
eshira1
Colorado
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
One is available do a quick bing search for "Samsung Focus i917 LCD and Touch Screen Digitizer Replacement" and you will find it. It is a bit of a job so if you have a warranty or carrier protection plan I would recommend that first. But there are some great step by step videos out there.
answered 2 years, 4 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

i cant find a user manual for this

i am trying to determine if i can change the functionality of the camera button, as it is easily pushed when handling the phone in and out of the holder.
asked 2 years, 5 months ago
spectrum
florida
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Its right here on the website

http://www.samsung.com/us/support/downloads/at-t/SGH-I937OKAATT
answered 2 years, 4 months ago
emjlr3
Baltimore, MD
0points
0out of 0found this answer helpful.
Question

What headphone controller will work with this phone? None that I have used work.

asked 2 years, 5 months ago
Reeves
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for all Samsung accessories.

http://www.samsung.com/us/mobile/cell-phones/SGH-I937OKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

wifi connection stability?

i find myself having to reset the wifi connection on my new Focus S several times a day. I have other wifi devices (iphones, ipad, laptops, xbox console, printer) connected with no problems. Is there a setting i need to enable/disable on my phone or WAP?
asked 2 years, 5 months ago
evilhomerclone
USA
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 4 months ago
SamsungSupport11
Austin, Texas
-2points
0out of 2found this answer helpful.
Question

Does this phone support DLNA

I see that Samsung has a product called ALLSHARE which is DLNA certified ansd is available in the Marketplace. I am wondering if it works with the Focus S
asked 2 years, 5 months ago
vgkrish
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes in the marketplace on the phone search for "AllShare" and the free Samsung DLNA client will come up.
Good Luck and enjoy your phone.
answered 2 years, 4 months ago
ScipioMagnus
Abingdon, IL
0points
0out of 0found this answer helpful.
Question

could you please help me to disable PIN lock for Samsung Focus S?

Hi,
I just bought a Samsung Focus S from AT&T. could you please help me to disable PIN lock? I have red your manual; and is nothing there about this issue.
asked 2 years, 5 months ago
v14d1427
romania
on SGH-I937
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there!
Thank you for reaching out to us for support.
Are you referring to the PIN code of the SIM card inserted on the phone?
Please call your service provider regarding the issue of resetting the PIN code for your SIM card.
If this is in regards to the passcode to access the device, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone. If a factory reset is necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 4 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how do you download ringtones to the Focus?

asked 2 years, 5 months ago
sagrumin
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
There are specific guidelines(20 seconds long, etc) , but once you meet those (do a quick google search) you just import the song into zune and change the genre to ringtone. Unfortunately, this only works with ringtones not text/alert/email tones.
answered 2 years, 3 months ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Where do you retrieve downloaded ringtones?

asked 2 years, 4 months ago
mlaw
on SGH-I937
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi mlaw,

Thank you for your inquiry.We understand that you would like to know how you can retrieve the ringtones you downloaded on your phone.

Can you please tell us where you download the ringtones on your phone? Is it online using your phone or did you transfer it using your computer?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
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