Looking for Answers about samsung (Unknown)?

msteph,

Thank you for reaching out. Unfortunately we will need some additional information to assist you. Please specify your request (in regard to what you are attempting to unregister from) and resubmit your inquiry.

Thanks again and have a great day.

--Samsung Support

Thanks for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

Hi!

Thanks for contacting us. Unfortunately, I don't have any information on this update as of yet but we'll keep you posted!

Thanks!

Thanks for your question!

Inspect your device for any physical or water damage that may be causing this then check your audio settings to make sure they have not changed.

If that does not work you may want to try resetting your device. You can find instructions on page 11 here http://bit.ly/VRGG7Z. Be sure you backup any data you don't wish to lose prior to resetting.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!

Hi RobbieAnn,

Thank you for your inquiry. We understand that you would like to know how to shoot a video on your SGH-I917.

You may use the link provided below for the steps on how to take a video on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7495&prd_ia_cd=N0000003&map_seq=49938

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi mikeobiwan,

Thank you for your inquiry. We understand that you would like to know how to remove a product listed on your Samsung account.

There are no configurable options to remove a product listed on your account. This is for security purposes. We do apologize for the inconvenience this may cause you.

We appreciate your continued interest in Samsung products.

Hi there,

Thank you for your inquiry. We understand that your Calendar entries disappeared and we're sorry to hear that.

Please try to do a soft reset to check if it would work.
Soft Reset: Turn of the phone. Remove and put back the battery for at least 10-15 seconds.

Are these calendar events set on the calendar application on your phone?

Are you using and email account synced on your phone for calendar events?

We did not receive enough information regarding the product for which you have requested assistance.

Please contact us with additional information regarding the concern of which you are inquiring, so that we may better assist you.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Sincerely,

Jonah

Technical Support

Hi Shademan17,

Thank you for your inquiry. We understand your concern about transferring files via bluetooth and we do apologize for any inconvenience this may have caused you.

The Samsung Focus has no feature to transfer files to a different devices via bluetooth.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung

Hi leejennings,

Thank you for your inquiry. We understand you would like to transfer your contacts.

Can you please tell us where you want to transfer your contacts?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

Hello and thanks for reaching out!

We apologize for the frustration. This error may be due to DRM protected content that cannot be displayed on your device. If you are stilling having issues, you may want to back up your data and perform a factory reset on your device. You can find more information on resetting your device here: http://bit.ly/TrXVbZ.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Hi mmnorman,

Thank you for your inquiry. We understand that your phone is not working properly and we do apologize for the inconvenience this might have caused you.

If the phone keeps on beeping, battery drains easily and it is freezing, these may be resolved with minimal troubleshooting. As an initial troubleshooting step, you may try to do a soft reset by removing the battery at the back of the phone for 30 seconds. Once you restart the phone, navigate the handset and check if the same problem exist. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 , between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Our repair facility will have the phone roughly 5-7 days from the time that it is received. Some dealer locations may offer a loaner phone program while your handset is in repair. While Samsung cannot control the availability of these products or programs in your area, please contact your local provider or dealer if you are in need of a phone, to find out if they are a participating member of this program. If you have any questions regarding this process, please ask the Service Representative at the time of your call.

Additionally, if your device is in warranty or you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the phone that you are having issues with will be sent back to them in return. For more details on a possible exchange, please contact your Service Provider.

We appreciate your continued interest in Samsung products.

Hi!

Thanks for reaching out. Let's try Kies Air. See here for more info: http://www.samsung.com/us/support/S...

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport

Thanks and have a great day!

Hi!

Thanks for reaching out. You can check in here for driver downloads for your device: http://www.samsung.com/us/support/o....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Hi!

Thanks for reaching out. I suggest factory resetting your device. You will find this option under your privacy settings. Make certain you backup your data prior to resetting. See here: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/JGFX... . Thank you in advance.

Have a great day!

Hello and thanks for reaching out!

Please log in at Samsung.com. On the right side of your product, you should see a list of links titled Quick Links. Click the link that allows you to complete registration. There you should see an option that allows you to remove or delete products.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

Hi!

Thanks for reaching out. You will find options to adjust your screen timeout under your display settings.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Hi danielbartz,

Thank you for your inquiry and we understand that you would like to remove products listed on your Samsung account.

To remove a product off your Samsung account, just log in your account and click on the tab for My Products, then click on the product you want to remove, click remove.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi Mecbrp.

Thank you for your inquiry. We understand that your phone, SGH-I917 gets warm and shuts off by itself and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please make sure that the battery is fully charged.

Are you using a genuine Samsung battery and charger?

If you are using Samsung battery and charger, check if the following services/apps are running:

-Games
-GPS
-Mobile AP
-Low 3G/4G signal

If these services are running, stop services/applications temporarily because running these simultaneously causes the phone to get warm.

If these are not running, ensure the phone is being charged on a hard surface and remove the case (if applicable) to allow the phone to breathe.

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

If you are using third party accessories, since we do not support third party accessories, we advise you to contact the manufacturer of your accessories for compatibility inquiry.

We also advise you to use only Samsung accessories to ensure maximum device effectiveness.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website.

It's like having your very own personal Samsung Technician at your fingertips.

Thank you for your continued interest in Samsung products.

Hello and thanks for reaching out!

I sincerely apologize for the inconvenience and frustration! Please fill out this support form http://on.fb.me/n0xqXn with your full name, full address, phone number, email address, device model number and IMEI, if applicable. Please also include full details on the problem as well as the steps you have taken in attempt to remedy. When we receive this information, an agent will reach out to you directly via email.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm