Hello and thanks for reaching out!
I sincerely apologize for the inconvenience and frustration! Please fill out this support form http://on.fb.me/n0xqXn
with your full name, full address, phone number, email address, device model number and IMEI, if applicable. Please also include full details on the problem as well as the steps you have taken in attempt to remedy. When we receive this information, an agent will reach out to you directly via email.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm