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Question

I want to know if the micro sdhc 16 gb

of samsung was compatible with the samsung focus?
asked 2 years, 3 months ago
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sonbay25
Vega lta, Puerto Rico
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answer 1
Hi sonbay25.

Thank you for your inquiry. The compatible microSD cards will be branded as “Windows Phone 7 Compatible” on the packaging. Approved cards can be obtained from the manufacturer or carrier. (The SanDisk 8GB class 2 microSD card has been certified.)

Many commercially available retail microSD cards are not approved for use in Windows Phone 7. Use of unapproved cards may cause performance degradation or device instability, including unexpected reset and loss of user data. A microSD card class is not an indication of meeting Windows Phone 7 requirements.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 2 years, 3 months ago
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Samsung5
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answer 2
Hi sonbay25.

Thank you for your inquiry. Compatible microSD cards will be branded as “Windows Phone 7 Compatible” on the packaging. Approved cards can be obtained from the manufacturer or carrier. (The SanDisk 8GB class 2 microSD card has been certified.)

Many commercially available retail microSD cards are not approved for use in Windows Phone 7. Use of unapproved cards may cause performance degradation or device instability, including unexpected reset and loss of user data. A microSD card class is not an indication of meeting Windows Phone 7 requirements.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 2 years, 3 months ago
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Samsung5
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Question

No option to disable 3G?

There doesn't seem to be an option to disable the 3G data connection with the Settings/Cellular menu. Is there a way to enable this option? Other Windows Phone 7 handsets have this enabled by default. My home is on the edge of the 3G coverage network, and the phone seems to go to 0-bars 3G coverage rather than automatically switching to Edge.
asked 2 years, 6 months ago
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KenNL
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answer 1
There are no options to disable the 3G data connection on your SGH-i917 (Focus) handset. This kind of data connection is a network related feature that can be configured by your Service Provider as well as they can further explain to you why you’re not showing Edge connection instead.

Samsung Technical Support
answered 2 years, 6 months ago
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SamsungSupport9
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answer 2
My Samsung Focus from AT&T does have an option for turning off the data connection. It is shown under Settings and Cellular. There you can set the data connection to off. Note that WiFi still works but if you try to purchase an App from the Zune Market[place you will not able to have it added to your bill so you will need to use a credit card.
answered 2 years, 4 months ago
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bobwalt
Santa Clara, CA
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Question

why does my screen go black during a call?

When I make a call or directly after I receive a call my screen goes black taking away any option of using the numbers needed during a call or using the end call option. Do I have a setting incorrect or is my phone faulty?
asked 2 years, 3 months ago
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TFurnivall
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answer 1
Hi TFurnivall!

Thank you for your inquiry. That's the power saving mode of the phone that is default on your Samsung Focus (SGH-T959). This is to prolong the battery life of your phone. You need to press the power button to lighten up again the screen of your handset and for you to have alll the options while in incoming calls or for you to go to the menu of your handset.

We sincerely apologize for any inconvenience this presents.
answered 2 years, 3 months ago
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Samsung10
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answer 2
Hi TFurnivall!

Thank you for your inquiry. That's the power saving mode of the phone that is default on your Samsung Focus (SGH-I917). This is to prolong the battery life of your phone. You need to press the power button to lighten up again the screen of your handset and for you to have alll the options while in incoming calls or for you to go to the menu of your handset.

We sincerely apologize for any inconvenience this presents.
answered 2 years, 3 months ago
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Samsung10
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Question

How do you remove a sync'd email address?

I Synced an email address to my Samsung to get emails on my phone, but I don't want to get the emails on my phone anymore. How can I remove it from my synced list?
asked 2 years, 5 months ago
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ChrisM
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answer 1
Start > Swiple left to Apps > Settings > email and accounts > Tap and hold account > Delete.
answered 2 years, 5 months ago
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IAmTheWalrus
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answer 2
There is no option to delete email accounts. When you tap it and hold the only option is to sync.
answered 1 year, 4 months ago
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tawm
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Question

Who can I get my customize ringtones on the phone?

asked 2 years, 5 months ago
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schooter455
Deland, FL
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answer 1
It’s not currently possible to add ringtones to your Windows Phone 7.
Have a good day
answered 2 years, 5 months ago
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Samsung7
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answer 2
Look for the WP7 update in January to update this and a lot more.

There are also third party options availble now but you'll have to do a bit of googling since I'm sure it would be against the TOS.
answered 2 years, 5 months ago
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tande04
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Question

can i play music through car radio

asked 2 years, 5 months ago
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lamps
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answer 1
While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your vehicle manufacturer, as they can provide a list handsets approved for compatibility.In most cases, this information is available on the manufacturer’s website.

Please bear in mind that Samsung does not support the use of any third party hardware with our handsets.We apologize for any inconvenience this presents.
answered 2 years, 5 months ago
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SamsungJoseL
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answer 2
Yes, though how you do it will depend on your car and what other equipment you choose to buy.

An FM transmitter is one way, other car radios now feature bluetooth connections, and still others (like mine) have an aux in port. You'd have to check with your car manufacture.
answered 2 years, 5 months ago
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tande04
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Question

I want to access security system

I am purchasing this phone and want to access my future security system by phone. Many systems state I can do this using windows mobile? Is windows mobile (or equivalant) in the focus/windows phone software?
asked 2 years, 5 months ago
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Bobby1
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answer 1
The Samsung Focus (SGH-I917) is running Windows 7 OS from microsoft. By default, the phone does not have a preloaded application that may access your security system. However there is a related application can be found from Windows marketplace for you to access your security system.
answered 2 years, 5 months ago
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samsung6
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answer 2
Well windows "mobile" officially branched off at WP7. MS still puts windows mobile 6.5 on some phones but those are for "developing markets" other than the US.

Old windows mobile apps are no longer compatable with WP7. I'd guess you'd have to wait for what ever security system it is/is going to be to release a WP7 app.
answered 2 years, 5 months ago
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tande04
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Question

For my new Focus, is there currently an accessory to play music from the phone to the 3.5mm mini headphone jack in my car?

Standard mini jacks do not work as Samsung apparently does not allow third party hardware to connect to the built-in headphone jack. I am curious about the micro USB connection and some kind of adaptor that would allow this. Thanks.
asked 2 years, 5 months ago
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mloth75
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answer 1
Hi there,

We apologize for any inconvenience this may have caused you. Currently we do not have available accessory that you request for the phone, we do not have information concerning when or if additional accessories may be released for this model phone. We apologize for any inconvenience this presents.

To view the accessories currently available for your phone, please visit samsung.com and search for your model number. From the main page for your device, you’ll see an Accessories tab that will display only those accessories compatible with your phone.

Thank you for choosing Samsung and Happy Holidays,
answered 2 years, 4 months ago
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SamsungSupport13
SamsungSupport13
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answer 2
Hi there!

There is now available 3.5mm headset you can use on the SGH-I917 handset. The compatible 3.5mm Hands-Free Stereo Headset has a part number, AAEP404ABEBSTD.

If your want to purchase the charger for your phone, please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

Thank you for your continued interest in Samsung products.
answered 2 years, 4 months ago
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Samsung7
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Question

my samsung i917 will not connect to my secure wi-fi network at home what gives?

Tags: wi-fi connectivity
asked 2 years, 3 months ago
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robertofcork
Florida
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answer 1
Need details robertofcork? Do you have a hidden SSID? Make it visible.
answered 2 years, 3 months ago
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brupub1516
Santa Monica, CA
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answer 2
Hi robertofcork!

Thank you for your inquiry.

Have you tried to connect the Samsung Focus™ (SGH-I917) to another Wi-Fi network?

Regarding about this concern, we recommend changing the settings of the Wi-Fi router at your home and configure so that the SGH-I917 handset could connect to that Wi-Fi network.

If still the issue persists, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 2 years, 3 months ago
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Samsung7
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Question

My phone will not allow me to save calender appts. anymore. Why?

PLease let me know how to resolve this issue
asked 1 year, 9 months ago
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gros
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answer 1
you may have to delete some past appts. to add more....i had to do that recently
answered 1 year, 9 months ago
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carla1234
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answer 2
Hello and thanks for reaching out!

Try deleting previous appts that are unused. This should free up space and allow you to save new appts.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 1 year, 9 months ago
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SamsungSupport13
SamsungSupport13
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Question

How can I backup my contact list?

asked 2 years, 2 months ago
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Pepin
Puerto Rico
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answer 1
if you have AT&T, you can store your contacts on your SIM card- it's saved, like a External Drive or Jumpdrive, disk, etc.

another user... Im not sure.
answered 2 years, 2 months ago
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Anonymous
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answer 2
Hi Pepin,

Thank you for your inquiry.

Although Windows Phone does not support copying contacts from the phone to the SIM card, you may synchronize your phone contacts, should you have an email or social network accounts set up on the phone. Kindly check the link below for further details.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=344911

Thank you for your continued interest in Samsung products.
answered 2 years, 2 months ago
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Samsung8
Samsung8
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Question

How do i download new ringtones to my phone.

asked 2 years, 5 months ago
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jparcher25
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answer 1
Third party ringtones are not currently supported by the windows phone OS. Stay tuned for the Jan 2011 update
answered 2 years, 5 months ago
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AMWoods
Westford, Ma
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answer 2
For now you don't really.

There is a third party solution availible but I'm sure it would be against Samsung's TOS to talk about it much. A little googling should reveal it though.

MS is supposed to have a major upgrade in Jan that will feature that and many other things.
answered 2 years, 5 months ago
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tande04
0points
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Question

how do you download custom ringtones?

Tags: ringtones
asked 2 years, 5 months ago
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mari2
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answer 1
This feature is not availble in the current version of Windows Phone 7 OS.
answered 2 years, 5 months ago
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IAmTheWalrus
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answer 2
Look for the WP7 update in January to update this and a lot more.

There are also third party options availble now but you'll have to do a bit of googling since I'm sure it would be against the TOS.
answered 2 years, 5 months ago
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tande04
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Question

on Samsung Focus, how can I tell what applications are running in the background -- how do I insure that everything is OFF

asked 2 years, 5 months ago
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AmyB
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answer 1
Multitasking is not supported on any windows phones. The only program available for the user to run in the background is the Zune music player. All other software will automatically stop all current processes when exited.
answered 2 years, 5 months ago
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AMWoods
Westford, Ma
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answer 2
You don't have to worry about it. There is no backgrounding in WP7.

The closest there is is that it can run under the lockscreen but you'd know its running when you unlock it.
answered 2 years, 5 months ago
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tande04
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Question

im not able to send picture messages

Tags: messageing
asked 2 years, 1 month ago
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annie2269
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answer 1
Hi annie2269,

Thank you for your correspondence. We're sorry to hear that your having issues using your

phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If soft reset won't work, we advise you to contact your service provider to check the configuration of the Outgoing MMS Messaging on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 2 years, 1 month ago
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SamsungSupport9
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answer 2
Hi annie2269,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If soft reset won't work, we advise you to contact your service provider to check the configuration of the Outgoing MMS Messaging on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 2 years, 1 month ago
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SamsungSupport9
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Question

How do I link/pair the Samsung Focus with my GMC Yukon?

Seems like the Bluetooth is not picking up a signal from my vehicle....it workes fine when I connect my BlackBerry.
asked 2 years, 1 month ago
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europe39
Virginia
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answer 1
Hi there!

Thank you for your correspondence. Regarding your concern, for the compatibility information of your Samsung Galaxy Tab with your car, please contact your car manufacturer to check the most updated list of phones, to check if your phone is compatible with your car.

We appreciate your continued interest in Samsung products. Have a good day.
answered 2 years, 1 month ago
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SamsungSupport9
-1point
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answer 2
Hi there!

Thank you for your correspondence. Regarding your concern, for the compatibility information of your Samsung Focus phone with your car, please contact your car manufacturer to check the most updated list of phones, to check if your phone is compatible with your car.

We appreciate your continued interest in Samsung products. Have a good day.
answered 2 years, 1 month ago
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SamsungSupport9
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Question

Does the phone always stay on when charging?

asked 2 years, 3 months ago
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jkflint
canton ny
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answer 1
No, I turn it off!
answered 2 years, 3 months ago
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DesigninMekia
Valdosta, GA
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answer 2
Hi jkflint!

Thank you for your inquiry.

When you connect the Travel Adapter to charge, your phone powers on automatically. Your Windows phone stays powered on whenever it is charging.

We appreciate your time writing us here at Samsung!
answered 2 years, 3 months ago
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SamsungSupport12
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Question

How do I sync the phone with my Outlook calendar & contacts on my computer?

Tags: outlook calendar
asked 2 years, 6 months ago
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JEC1
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answer 1
go to settings, then email & accounts, then add an account, then outlook. You have to have all your server information.

Your user name (same as logging in at desktop)
Your Password (same as logging in at desktop)
Your domain (same as logging in over the internet)
your server
answered 2 years, 6 months ago
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applehater
virginia
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answer 2
Thank you for your inquiry.
How to sync from Windows Phone 7 to outlook?
If you're using Outlook with Exchange, you can get your Exchange-based contacts onto Windows Phone 7 by doing the following:
Note Contacts stored in Exchange will automatically sync to Windows Phone 7 once you add your account to your phone. The steps below describe how to add an Exchange-based Outlook account to your phone.
On Start, flick left to the App list, tap Settings, and then tap Email & Accounts.
Tap Add an account, and then tap Outlook.
Enter your email address and password information, and then tap Sign in.
Once you sign in, your Exchange contacts will sync to your phone.
Setting up a Calendar
1. On your PC, view your account calendar.
2. On your windows phone 7, move to settings and then tap email & accounts.
3. Tap the account that uses the calendar that you want to view.
4. Specify how frequently you want the account to sync. Tap the boxes and select from the entries listed.
5. Tap Done when you are finished.
If this Troubleshooting steps didn’t work please call our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.
Sincerely,
Technical Support
answered 2 years, 6 months ago
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Samsung8
Samsung8
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Question

how can i change the picture on the picture tile

asked 2 years, 5 months ago
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stevez
on
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answer 1
The picture on the picture tile is derived from the phone's camera roll. It uses the last picture taken.

Whether there is a way to affix a picture permanently to the tile, I have not found one yet, and with the device in a locked state, I do not believe you will be able to...yet.
answered 2 years, 5 months ago
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jevangil
Vallejo, Ca.
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answer 2
Open the picture tile. Tap and hold anywhere on the background. Chose "change background" when the menu opens. Choose your picture.
answered 2 years, 4 months ago
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Jack4668
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how do I transfer contacts to phone

asked 1 year, 8 months ago
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Kalbodave
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=343956

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 1 year, 8 months ago
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Samsung10
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answer 2
Apologies - please visit this link:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=343971
answered 1 year, 8 months ago
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Samsung10
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