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Customer Questions & Answers for
samsung Samsung Focus™ Windows Smartphone

Customer Questions & Answers:
2,969 Questions
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3,037 Answers

Questions & Answers for samsung Samsung Focus™ Windows Smartphone

Question

How to use samsung focus as modem

asked 3 years, 4 months ago
cmelzig
on Samsung Focus™ Windows Smartphone
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2 answers
Answers
answer 1
AT&T Does not want anyone using their phones as modems and have taken to windows users as the first they are going to handicapp with this new requirement that Windows phones not have the ability to do internet sharing. Thus handicapping why most smart people by windows phones, because of all the features. I can go on but it would just make my head hurt. There is a way to change that on your phone, but it requires some searching... I use my Focus as a modem and let me tell you, it is actually very very good.
answered 2 years, 9 months ago
xdirector4u2cx
New York
+1point
1out of 1found this answer helpful.
answer 2
Thank you for your inquiry.
As I have checked here with my resources, the phone doesn’t support connecting to a computer to be used as a modem.

Have a good day
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do i download new ringtones to my phone.

asked 3 years, 4 months ago
jparcher25
on Samsung Focus™ Windows Smartphone
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2 answers
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answer 1
For now you don't really.

There is a third party solution availible but I'm sure it would be against Samsung's TOS to talk about it much. A little googling should reveal it though.

MS is supposed to have a major upgrade in Jan that will feature that and many other things.
answered 3 years, 4 months ago
tande04
0points
0out of 0found this answer helpful.
answer 2
Third party ringtones are not currently supported by the windows phone OS. Stay tuned for the Jan 2011 update
answered 3 years, 4 months ago
AMWoods
Westford, Ma
0points
0out of 0found this answer helpful.
Question

how do you download custom ringtones?

asked 3 years, 4 months ago
mari2
on Samsung Focus™ Windows Smartphone
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2 answers
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answer 1
Look for the WP7 update in January to update this and a lot more.

There are also third party options availble now but you'll have to do a bit of googling since I'm sure it would be against the TOS.
answered 3 years, 4 months ago
tande04
0points
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answer 2
This feature is not availble in the current version of Windows Phone 7 OS.
answered 3 years, 4 months ago
IAmTheWalrus
0points
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Question

How do I download new ringtones?

The standard ringtones are barely audible on the Samsung Focus. How do I download basic ringtones?
asked 3 years, 4 months ago
bibba4
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
I'm sorry but the Samsung Focus SGH-I917 do not support custom ringtone downloads.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
answer 2
Create a directory under the SD card called /media/notifications
copy any ringtone or mp3 in there and you can assign it to a specific user.
HTH
answered 3 years, 4 months ago
PjGlasso
Hollywood Florida
0points
0out of 0found this answer helpful.
Question

Who can I get my customize ringtones on the phone?

asked 3 years, 4 months ago
schooter455
Deland, FL
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Look for the WP7 update in January to update this and a lot more.

There are also third party options availble now but you'll have to do a bit of googling since I'm sure it would be against the TOS.
answered 3 years, 4 months ago
tande04
0points
0out of 0found this answer helpful.
answer 2
It’s not currently possible to add ringtones to your Windows Phone 7.
Have a good day
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can i play music through car radio

asked 3 years, 4 months ago
lamps
on Samsung Focus™ Windows Smartphone
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2 answers
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answer 1
Yes, though how you do it will depend on your car and what other equipment you choose to buy.

An FM transmitter is one way, other car radios now feature bluetooth connections, and still others (like mine) have an aux in port. You'd have to check with your car manufacture.
answered 3 years, 4 months ago
tande04
0points
0out of 0found this answer helpful.
answer 2
While your handset does support the Bluetooth profile for hands free operation, this would best be addressed by your vehicle manufacturer, as they can provide a list handsets approved for compatibility.In most cases, this information is available on the manufacturer’s website.

Please bear in mind that Samsung does not support the use of any third party hardware with our handsets.We apologize for any inconvenience this presents.
answered 3 years, 4 months ago
SamsungJoseL
0points
0out of 0found this answer helpful.
Question

I want to access security system

I am purchasing this phone and want to access my future security system by phone. Many systems state I can do this using windows mobile? Is windows mobile (or equivalant) in the focus/windows phone software?
asked 3 years, 4 months ago
Bobby1
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
Well windows "mobile" officially branched off at WP7. MS still puts windows mobile 6.5 on some phones but those are for "developing markets" other than the US.

Old windows mobile apps are no longer compatable with WP7. I'd guess you'd have to wait for what ever security system it is/is going to be to release a WP7 app.
answered 3 years, 4 months ago
tande04
0points
0out of 0found this answer helpful.
answer 2
The Samsung Focus (SGH-I917) is running Windows 7 OS from microsoft. By default, the phone does not have a preloaded application that may access your security system. However there is a related application can be found from Windows marketplace for you to access your security system.
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

installing applications

how
asked 3 years, 4 months ago
fizzie
Mansfield, Ma
on Samsung Focus™ Windows Smartphone
0points
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2 answers
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answer 1
Download them from the marketplace.
answered 3 years, 4 months ago
tande04
0points
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answer 2
Applications are installed via the Zune Marketplace. This can be accesed one of two ways. The first is on your phone via the marketplace live tile and the second is via your computer via the Zune desktop software. If using the Zune desktop software you will be required to sync your phone with your computer before the application appears on your phone.
answered 3 years, 4 months ago
AMWoods
Westford, Ma
0points
0out of 0found this answer helpful.
Question

on Samsung Focus, how can I tell what applications are running in the background -- how do I insure that everything is OFF

asked 3 years, 4 months ago
AmyB
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You don't have to worry about it. There is no backgrounding in WP7.

The closest there is is that it can run under the lockscreen but you'd know its running when you unlock it.
answered 3 years, 4 months ago
tande04
0points
0out of 0found this answer helpful.
answer 2
Multitasking is not supported on any windows phones. The only program available for the user to run in the background is the Zune music player. All other software will automatically stop all current processes when exited.
answered 3 years, 4 months ago
AMWoods
Westford, Ma
0points
0out of 0found this answer helpful.
Question

How do I get my text messages to not automatically show up on my home screen.

I am using a Samsung Focus and the text messages are showing on my home screen. I would like it to not automatically display my text messages on my screen without me opening them up.
asked 3 years, 4 months ago
brucelegrand
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
Hi there!

Thank you for your inquiry. There is no configurable option to change that setting because it is the default interface on the Samsung Focus™ Windows 7 Phone (SGH-I917).

You may search for the Market and look for compatible themes that may change the interface on the SGH-I917 handset. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry. There is no configurable option to change that setting because it is the default interface on the Samsung Focus™ Windows 7 Phone (SGH-I917) since

You may search for the Market and look for compatible themes that may change the interface on the SGH-I917 handset. However, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

For my new Focus, is there currently an accessory to play music from the phone to the 3.5mm mini headphone jack in my car?

Standard mini jacks do not work as Samsung apparently does not allow third party hardware to connect to the built-in headphone jack. I am curious about the micro USB connection and some kind of adaptor that would allow this. Thanks.
asked 3 years, 4 months ago
mloth75
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
Hi there!

There is now available 3.5mm headset you can use on the SGH-I917 handset. The compatible 3.5mm Hands-Free Stereo Headset has a part number, AAEP404ABEBSTD.

If your want to purchase the charger for your phone, please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-800-757-0280 and choosing option: 2 to purchase genuine Samsung Accessories.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung7
0points
0out of 0found this answer helpful.
answer 2
Hi there,

We apologize for any inconvenience this may have caused you. Currently we do not have available accessory that you request for the phone, we do not have information concerning when or if additional accessories may be released for this model phone. We apologize for any inconvenience this presents.

To view the accessories currently available for your phone, please visit samsung.com and search for your model number. From the main page for your device, you’ll see an Accessories tab that will display only those accessories compatible with your phone.

Thank you for choosing Samsung and Happy Holidays,
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW CAN I ADD RINGTONES TO MY PHONE

asked 3 years, 4 months ago
RAY82
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Microsoft will not allow it at this time. I just got off the phone with their Tech Support and then their Zune department both of which said there is no way.
answered 3 years, 4 months ago
CellPros
0points
0out of 0found this answer helpful.
answer 2
I believe you can use any file under 1 minute long....
answered 3 years, 4 months ago
generalsea12
University Place, WA
0points
0out of 0found this answer helpful.
Question

Is there any way to increase the ring volume on my Samsung Focus

Even with my volume turned all the way up I cannot hear the phone ring when I am at work. If I'm in a less noisy environment, I can hear it after a few rings, but not when it starts ringing. The vibrate and ring option does not help any. Is there any way to make my phone ring loud enough for me to hear it?
asked 3 years, 3 months ago
e5t0311
Texas
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
Thank you for sending us an inquiry.

We do apologize for the inconvenience if any. As of now there is no configurable option to change the pre loaded ringtone or make it louder.

Note: Please bare in mind that this a smart phone. There are a lot of applications being created on a daily basis to help us use the phone the way we wanted it to function.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
answer 2
Thank you for sending us an inquiry.

We do apologize for the inconvenience if any. As of now there is no configurable option for us to change the pre loaded ringtone or make it even more louder.

Note: Please bare in mind that this a smart phone. There are a lot of applications being created on a daily basis to help us use the phone the way we wanted it to function.
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Ending Applications

Since there is no "end" key on the Samsung Focus, how do you end an application?
asked 3 years, 3 months ago
rnierer
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
just hit home. if you have an application that is poorly written and continues to run in the background you can get an app called Advanced Task Killer from the market, you can use that app to kill any applications that don't like to end.
answered 3 years, 3 months ago
DoctorWu
0points
0out of 0found this answer helpful.
answer 2
hit the home button or open another app. The focus does not currently multi-task except for keeping stuff in memory when you RECEIVE a call.
answered 3 years, 3 months ago
btomlin75
Mobile, AL
0points
0out of 0found this answer helpful.
Question

how do i delete photos from my phone

delete photos i dont want
asked 3 years, 2 months ago
sumatyme
lombard il
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi sumatyme!

Thank you for your inquiry.

To delete a picture on your phone:

1. Tap and hold the picture until the option page pops up.
2. Scroll down and tap on delete.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
Go to PICTURES tile, then ALL, then pick the FOLDER where the pics are, then press and HOLD the picture you want to delete. A menu will pop up, choose DELETE.
answered 3 years, 2 months ago
pstomike
New Tazewell, TN
0points
0out of 0found this answer helpful.
Question

I want to know if the micro sdhc 16 gb

of samsung was compatible with the samsung focus?
asked 3 years, 2 months ago
sonbay25
Vega lta, Puerto Rico
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi sonbay25.

Thank you for your inquiry. Compatible microSD cards will be branded as “Windows Phone 7 Compatible” on the packaging. Approved cards can be obtained from the manufacturer or carrier. (The SanDisk 8GB class 2 microSD card has been certified.)

Many commercially available retail microSD cards are not approved for use in Windows Phone 7. Use of unapproved cards may cause performance degradation or device instability, including unexpected reset and loss of user data. A microSD card class is not an indication of meeting Windows Phone 7 requirements.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
answer 2
Hi sonbay25.

Thank you for your inquiry. The compatible microSD cards will be branded as “Windows Phone 7 Compatible” on the packaging. Approved cards can be obtained from the manufacturer or carrier. (The SanDisk 8GB class 2 microSD card has been certified.)

Many commercially available retail microSD cards are not approved for use in Windows Phone 7. Use of unapproved cards may cause performance degradation or device instability, including unexpected reset and loss of user data. A microSD card class is not an indication of meeting Windows Phone 7 requirements.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Does the phone always stay on when charging?

asked 3 years, 2 months ago
jkflint
canton ny
on Samsung Focus™ Windows Smartphone
0points
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2 answers
Answers
answer 1
Hi jkflint!

Thank you for your inquiry.

When you connect the Travel Adapter to charge, your phone powers on automatically. Your Windows phone stays powered on whenever it is charging.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
No, I turn it off!
answered 3 years, 2 months ago
DesigninMekia
Valdosta, GA
0points
0out of 0found this answer helpful.
Question

why does my screen go black during a call?

When I make a call or directly after I receive a call my screen goes black taking away any option of using the numbers needed during a call or using the end call option. Do I have a setting incorrect or is my phone faulty?
asked 3 years, 2 months ago
TFurnivall
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi TFurnivall!

Thank you for your inquiry. That's the power saving mode of the phone that is default on your Samsung Focus (SGH-I917). This is to prolong the battery life of your phone. You need to press the power button to lighten up again the screen of your handset and for you to have alll the options while in incoming calls or for you to go to the menu of your handset.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
answer 2
Hi TFurnivall!

Thank you for your inquiry. That's the power saving mode of the phone that is default on your Samsung Focus (SGH-T959). This is to prolong the battery life of your phone. You need to press the power button to lighten up again the screen of your handset and for you to have alll the options while in incoming calls or for you to go to the menu of your handset.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

my samsung i917 will not connect to my secure wi-fi network at home what gives?

asked 3 years, 2 months ago
robertofcork
Florida
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Need details robertofcork? Do you have a hidden SSID? Make it visible.
answered 3 years, 2 months ago
brupub1516
Santa Monica, CA
0points
0out of 0found this answer helpful.
answer 2
Hi robertofcork!

Thank you for your inquiry.

Have you tried to connect the Samsung Focus™ (SGH-I917) to another Wi-Fi network?

Regarding about this concern, we recommend changing the settings of the Wi-Fi router at your home and configure so that the SGH-I917 handset could connect to that Wi-Fi network.

If still the issue persists, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I backup my contact list?

asked 3 years, 1 month ago
Pepin
Puerto Rico
on Samsung Focus™ Windows Smartphone
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi Pepin,

Thank you for your inquiry.

Although Windows Phone does not support copying contacts from the phone to the SIM card, you may synchronize your phone contacts, should you have an email or social network accounts set up on the phone. Kindly check the link below for further details.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=344911

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung8
Samsung8
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answer 2
if you have AT&T, you can store your contacts on your SIM card- it's saved, like a External Drive or Jumpdrive, disk, etc.

another user... Im not sure.
answered 3 years, 1 month ago
Anonymous
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