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Customer Questions & Answers for
Samsung Epix™ Full Qwerty Smartphone

Customer Questions & Answers:
67 Questions
 | 
69 Answers

Questions & Answers for samsung Samsung Epix™ Full Qwerty Smartphone

Question

I want to upgrade from windows 6.1 to mobile 6.5. Do you have a link to do so?

asked 3 years, 11 months ago
bholley
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Here is the "Official" samsung page: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1343&AT_ID=151652
answered 3 years, 10 months ago
stovall
Hoschton, GA USA
0points
0out of 0found this answer helpful.
answer 2
Hi there!

There is no available upgrade for Windows Mobile 6.5 intended for SGH-I907.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Wi-Fi connection

When I am in some wi-fi enabled places and I connect to the web via wi-fi I receive a message "Your browser4 must support JavaScript in order to continue". I am connected to the web but I cannot continue beyond that page. How do I enable JavaScript in Windows Mobile?
asked 3 years, 10 months ago
imgib
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there,

We apologize for any inconvenience this may have caused you. The handset has a limited access on the web; even you are using the internet signal from your service provider, because by default it will be fully functional on mobile website only. However this not the dead end of the device feature, you may check our website from time to time for possible update for this issue.

Thank you,
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi there,

We apologize for any inconvenience this may have caused you. The handset has a limited access on the web; even you are using the internet signal from your service provider, because by default it will be fully functional on mobile website only. However, you may check software to download from the Android Market for you to browse website that needs java script.

Thank you,
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Two months ago my phone stopped picking up my personal Comcast email. Since 9/28/10 it no longer syncs with my work server. Who can help?

asked 4 years ago
jorton
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Where can I get an update to windows 6.5 from 6.1 for my Epix? Also where can I find the documentation for the Epix patch released in July 2010?

asked 4 years, 1 month ago
Kiterme
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kiterme,

Thank you for your inquiry. We understand that you would like to update your phone, SGH-I907 from Windows 6.1 to 6.5 and you would like to know where can you find the patch for your phone that was released on July 2010.

You may use the link provided below for you to obtain Windows phone 6.5 software update on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033185&fm_seq=33353

You may use the link provided below for the EPIX notification fix installation help guide.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00038512&fm_seq=38680#Downloading The Patch

You may use the link provided below for the ID1 software update for your phone that contains several patches.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00004155&fm_seq=4323

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i udpate a sgh-i9o7 on windows 7

windows 7 64 bit
asked 4 years, 1 month ago
sata
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sata,

Thank you for your inquiry. We understand that you would like to know how to update your phone, SGH-I907 to Windows 7.

Your phone is only capable of updating up to Windows Vista.

You may use the link provided below for steps on how to obtain Windows Vista software update.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033185&fm_seq=33353

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

What do I do when all ringtones are corrupted?

Phone vibrates but will not ring.
asked 4 years ago
noring
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. With regards to your concern, you can try to delete/remove the corrupted ringtones on the phone and reinstall it. If it will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the Samsung Epix require a data plan?

I just bought this phone and I was wondering do I have to have a data plan?
asked 4 years ago
virginia
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello Virginia!

Definitely you will be using the network or the service of your carrier. And by that, you need to pay for all those services that you will be using with the connection of their system. I suggest to call your current service provder for you to know all the options that you have for using their services.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I have a SGH-I907 handset which is not working

after putting it on, it shows align screen. here i do follow the instruction but, then, it does not move to next step. pl help me how to cross this step.
asked 3 years, 11 months ago
ajayrajvanshi
India
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you switch between contacts on sim card and contacts on phone memory?

asked 4 years, 1 month ago
Rooster53
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rooster35,

Thank you for your inquiry. We udnerstand that you would like to know if there's an option to switch between phone and sim card contacts using your phone.

There's no configurable option to switch between contacts on your phone and sim card.

You may also use the link provided below for steps on how to transfer contacts from phone o sim card.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00002508&fm_seq=2676

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

I have a SGH-I907ZKAATT and want updated drivers to sync with a Windows 7 64 bit OS - where can I find them?

asked 4 years, 1 month ago
theswamplady
Terre Haute, IN
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi theswamplady,

Thank you for your inquiry. We understand that you would like to know where you can get an updated drivers to sync with a Windows 7 64 bit OS computer.

There is no available drivers for windows 7 Operating System. We apologize for any inconvenience this may present. The drivers available for your Samsung Epix is for Windows XP and Vista Operating System only.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do you sync contacts to SIM card

asked 3 years, 11 months ago
mickyd
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To copy a single contact, from the SGH-I907 (EPIX), to the SIM card follow the steps below:
From the Today screen, Tap on Contacts or press the right soft key for Contacts
Locate the Contact, using the alphabet tabs or the scroll bar on the right
Tap on the Contact or press the button to view the contact
Tap on Menu or press the right soft key for Menu
Tap on Save to SIM
Tap on OK, located in the top right corner, to save the contact to the SIM card
Note: The contact will now appear twice in the contact list, one with a name card and another with a SIM card
Note: There are no configurable options available to copy more than one contact at a time.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 11 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Where can I get a Service Manual? Or specifically I need to attach the digitizer ribbon cable to the main board. Where does it go?

Pictures/diagrams would be nice.
asked 4 years ago
dandraeger
Wisconsin
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I'm looking for compatible anti-virus or internet security software. What's available?

Samsung Epix Smartphone w/Windows Mobile 6.5 and latest firmware updated,
asked 4 years ago
gvonbon
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

AntiVirus or Internet Security software is a 3rd party application in which we do not support its compatibility and functionality.

You may check details with your network provider if they can recommend one that will be compatible for the phone.
answered 3 years, 11 months ago
Samsung4
+1point
1out of 1found this answer helpful.
Question

I did a hard format on my phone, now I can't get past the align screen. What do I do?

asked 3 years, 11 months ago
tvelotta
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Un-do Synchronization

Epix SGH-I907 - synchronized with laptop...instead of contacts transferring from my cell phone to my laptop, they transferred from my laptop to my cell phone and wiped out all my contacts. Is there anyway to "restore" the contacts that were on my phone?
asked 3 years, 11 months ago
buffiem
Fort Mill, SC
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, there are no configurable options to restore the contacts that were on the phone since it was overwritten.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

my phone keeps asking for an "unlock and network code..

asked 4 years ago
jcartel
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

If you intend to use the phone with a different carrier, the phone needs to be unlock first and you may request for the unlocking code from the original network provider of the phone. And if you already have the code, then you may call the Samsung Customer Support Center, as they can help you unlock the phone in a timelier manner.

Should you desire, please call Samsung Customer Support toll free number: 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 4 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

sgh-i907 phone is locked in "Align Screen". How do I bypass it?

My phone has locked up in the "Align Screen" application. I can't bypass it or do anything else with my phone. I've tried a 3rd party remote alignment tool, but I can't make it work. HELP!
asked 3 years, 11 months ago
charlie1111
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Since upgrading to Windows 7, I haven't been able to run Active Sync to sync my calendar to Outlook. I have a Samsung Epix i907

asked 3 years, 11 months ago
theorygal
Mulberry Grove
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi you need to install windows mobile device center 6.5 on your Windows 7 pc for syncing. Active sync would work only on windows XP Os.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Insert a Pause during Dialing in the Contact Phone Field?

How to Insert a Pause during Dialing in the Contact Phone Field?
asked 3 years, 11 months ago
Andee
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You just have to press the letter "p" during dialing in the contact to insert a pause.
answered 3 years, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

My Samsung Epix i907 recently stopped picking up my Outlook email (Business) but will pick up my personal email via yahoo.

I have not changed any setting on my phone and am getting an error message when I attempt to sync. SU_Code_Revision of 62 and ESD_Code_Revision of 59 do not match for application id:8.
asked 3 years, 11 months ago
Tinamking
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can try removing the Outlook email and try setting it up again. If you will be having the same error message then you need to contact your IT department so you can ask them if there are changes on the Outlook Credentails and they can provide you with the correct Email credentails that you can set up on the phone.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
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