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Customer Questions & Answers for
Samsung Epix™ Full Qwerty Smartphone

Customer Questions & Answers:
67 Questions
 | 
69 Answers

Questions & Answers for samsung Samsung Epix™ Full Qwerty Smartphone

Question

I want to upgrade from windows 6.1 to mobile 6.5. Do you have a link to do so?

asked 3 years, 9 months ago
bholley
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Here is the "Official" samsung page: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1343&AT_ID=151652
answered 3 years, 8 months ago
stovall
Hoschton, GA USA
0points
0out of 0found this answer helpful.
answer 2
Hi there!

There is no available upgrade for Windows Mobile 6.5 intended for SGH-I907.
answered 3 years, 9 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Wi-Fi connection

When I am in some wi-fi enabled places and I connect to the web via wi-fi I receive a message "Your browser4 must support JavaScript in order to continue". I am connected to the web but I cannot continue beyond that page. How do I enable JavaScript in Windows Mobile?
asked 3 years, 9 months ago
imgib
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there,

We apologize for any inconvenience this may have caused you. The handset has a limited access on the web; even you are using the internet signal from your service provider, because by default it will be fully functional on mobile website only. However this not the dead end of the device feature, you may check our website from time to time for possible update for this issue.

Thank you,
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi there,

We apologize for any inconvenience this may have caused you. The handset has a limited access on the web; even you are using the internet signal from your service provider, because by default it will be fully functional on mobile website only. However, you may check software to download from the Android Market for you to browse website that needs java script.

Thank you,
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Where can I get an update to windows 6.5 from 6.1 for my Epix? Also where can I find the documentation for the Epix patch released in July 2010?

asked 3 years, 11 months ago
Kiterme
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Kiterme,

Thank you for your inquiry. We understand that you would like to update your phone, SGH-I907 from Windows 6.1 to 6.5 and you would like to know where can you find the patch for your phone that was released on July 2010.

You may use the link provided below for you to obtain Windows phone 6.5 software update on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033185&fm_seq=33353

You may use the link provided below for the EPIX notification fix installation help guide.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00038512&fm_seq=38680#Downloading The Patch

You may use the link provided below for the ID1 software update for your phone that contains several patches.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00004155&fm_seq=4323

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do i udpate a sgh-i9o7 on windows 7

windows 7 64 bit
asked 3 years, 11 months ago
sata
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sata,

Thank you for your inquiry. We understand that you would like to know how to update your phone, SGH-I907 to Windows 7.

Your phone is only capable of updating up to Windows Vista.

You may use the link provided below for steps on how to obtain Windows Vista software update.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00033185&fm_seq=33353

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a SGH-I907ZKAATT and want updated drivers to sync with a Windows 7 64 bit OS - where can I find them?

asked 3 years, 11 months ago
theswamplady
Terre Haute, IN
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi theswamplady,

Thank you for your inquiry. We understand that you would like to know where you can get an updated drivers to sync with a Windows 7 64 bit OS computer.

There is no available drivers for windows 7 Operating System. We apologize for any inconvenience this may present. The drivers available for your Samsung Epix is for Windows XP and Vista Operating System only.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Does the Samsung Epix require a data plan?

I just bought this phone and I was wondering do I have to have a data plan?
asked 3 years, 11 months ago
virginia
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello Virginia!

Definitely you will be using the network or the service of your carrier. And by that, you need to pay for all those services that you will be using with the connection of their system. I suggest to call your current service provder for you to know all the options that you have for using their services.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Two months ago my phone stopped picking up my personal Comcast email. Since 9/28/10 it no longer syncs with my work server. Who can help?

asked 3 years, 11 months ago
jorton
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

my phone keeps asking for an "unlock and network code..

asked 3 years, 10 months ago
jcartel
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi!

If you intend to use the phone with a different carrier, the phone needs to be unlock first and you may request for the unlocking code from the original network provider of the phone. And if you already have the code, then you may call the Samsung Customer Support Center, as they can help you unlock the phone in a timelier manner.

Should you desire, please call Samsung Customer Support toll free number: 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you sync contacts to SIM card

asked 3 years, 10 months ago
mickyd
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
To copy a single contact, from the SGH-I907 (EPIX), to the SIM card follow the steps below:
From the Today screen, Tap on Contacts or press the right soft key for Contacts
Locate the Contact, using the alphabet tabs or the scroll bar on the right
Tap on the Contact or press the button to view the contact
Tap on Menu or press the right soft key for Menu
Tap on Save to SIM
Tap on OK, located in the top right corner, to save the contact to the SIM card
Note: The contact will now appear twice in the contact list, one with a name card and another with a SIM card
Note: There are no configurable options available to copy more than one contact at a time.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Un-do Synchronization

Epix SGH-I907 - synchronized with laptop...instead of contacts transferring from my cell phone to my laptop, they transferred from my laptop to my cell phone and wiped out all my contacts. Is there anyway to "restore" the contacts that were on my phone?
asked 3 years, 9 months ago
buffiem
Fort Mill, SC
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, there are no configurable options to restore the contacts that were on the phone since it was overwritten.

Have a good day
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

My Samsung Epix i907 recently stopped picking up my Outlook email (Business) but will pick up my personal email via yahoo.

I have not changed any setting on my phone and am getting an error message when I attempt to sync. SU_Code_Revision of 62 and ESD_Code_Revision of 59 do not match for application id:8.
asked 3 years, 9 months ago
Tinamking
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can try removing the Outlook email and try setting it up again. If you will be having the same error message then you need to contact your IT department so you can ask them if there are changes on the Outlook Credentails and they can provide you with the correct Email credentails that you can set up on the phone.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i get an owner's manual

asked 3 years, 9 months ago
schnitzel
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung has launched several initiatives in an effort to become an eco-friendly Company to “go green”. One such practice now in place is to eliminate the printing of hard copy User Manuals for our handsets. This is an ongoing project, and for this reason, we are no longer providing printed User Manuals upon request.

The user manual for your Samsung phone in PDF format is available for download from the Samsung Download Center.

From the website which is www.samsung.com, simply enter the model or portion of the model number or name into the product search field to take you to the user manuals available.

Here's the link where you can download a copy of the user manual for your phone.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-I907ZKAATT&prd_mdl_name=SGH-I907

We encourage you to view the FAQ's for your device, as this provides step by step instructions for many popular features of your device.

Should you have additional questions concerning a specific feature of your device, please contact us anytime, as we would be happy to provide additional information.

You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Deleting Apps

When in Settings, manage apps, it says no 3rd party apps installed. Yet there is a huge list of apps included which I don't want or need. How do I delete the?

The cable supplied with the phone pulls out too easily. It seems to not be going in straight. Any solution to it? Can you sync to the PC via Bluetooth?

Thanks
Dahlia
asked 3 years, 9 months ago
Anonymous
California
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are no configurable options available to delete preloaded applications on the phone, it's default on it. And all of the default settings of the phone are part of its operating system that we cannot alter. Only 3rd party applications can be deleted or uninstalled on the phone.

About the cable, you just have to insert or connect it correctly on its port.

Below is the link that will guide you on how to sync to the PC via Bluetooth :

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1343&AT_ID=140679#Via Bluetooth
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

where do i obtain a replacement for a lost stylus

sgh-i907
asked 3 years, 9 months ago
ramblinjack
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for sending us an inquiry.

Please coordinate with Samsung Accessories Sales Department at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Ugrading SGH-I907 to 6.5

I have a SGH-I907 I am trying to upgrade to windows 6.5 from 6.1. I followed the instructions exactly. When it gets to the download phase it freezes. Any ideas?
asked 3 years, 8 months ago
sparks70b
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Please follow the link below for the requirements.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1343&AT_ID=151461

Try to do a soft reset on the phone by taking off the battery for a few seconds before upgrading. Make sure that the phone is fully charged.

If this won't work, Just coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Will there be a Windows Phone 7 upgrade available for my Samsung Epix SGH-I907?

asked 3 years, 8 months ago
imgib
Dallas, TX
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

I have a Samsung Epix phone and I want to know if the Windows 6.5 update is going to be released for Windows 7 64bit?

asked 3 years, 8 months ago
kftrotter
Indiana
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

As of the moment, the Windows Mobile 6.5 software upgrade for your phone is not yet available for computers running Windows 7, 64 bit version.

Thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

My Epix phone locks up on me when I use my Bluetooth earpiece.

I have to take the battery out and then put it back in and power it up, then my phone works ok with the bluetooth earpiece. It seems to be getting worse and worse every day. Is there any fix for this?
asked 3 years, 8 months ago
mcollier
Missouri
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the handset, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 8 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Where can I find Samsung_EPIX_Multipatch_ID1_For_Vista.exe

asked 3 years, 7 months ago
GRBoyd
Lake Mary, Florida
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there.

Please check the link below for the available software downloads for the Samsung Epix.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-I907ZKAATT&prd_mdl_name=SGH-I907

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How can I disable the touch screen when talking on the phone?

I keep opening other screens, and sometimes hang up on a caller, if I put phone to my ear!
asked 3 years, 7 months ago
funnyladee
on Samsung Epix™ Full Qwerty Smartphone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi funnyladee!

Thank you for your correspondence.

Regarding about your concern, what we can suggest is for you to enable the Automatic Phone Lock feature on the Samsung Epix™ Full Qwerty Smartphone (SGH-I907). It is a feature, when enabled, prevents inadvertent calls from being made by accidentally pressing the handset's keypad button.

For you to enable Automatic Phone Lock, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1343&AT_ID=140501

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
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