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Customer Questions & Answers for
SGH-I777

Customer Questions & Answers:
636 Questions
 | 
657 Answers

Questions & Answers for samsung SGH-I777

Question

How do I change the email address associated with media hub account?

I want to change my login to a new email address, how would I do that? I have tried going on to the account settings but there was only stuff to change password, not the email address.
asked 2 years, 10 months ago
vRagragio
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi vRagragio,

Thank you for your inquiry. We understand that you would like to change the email address associated with your Media Hub account.

For available options of changing your email address on Media Hub account, you would be best helped through calling our Customer Support Center, as they can help you in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Purchased samsung galaxy s2 and hbo go only plays sound....no video

I see online this is a common problem. Is there a fix? Thanks
asked 2 years, 10 months ago
hobiequanobi
belle plaine
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hobiequanobi,

Thank you for your inquiry. We understand that you can't see any video and it only gives you sounds when you use the HBO on your phone. We apologize for any inconvenience this may have caused you.

Can you please tell us if you are watching HBO directly on their website or did you download HBO third party application?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do you attach a ring tone to both the calls in and the alarm tone

asked 2 years, 10 months ago
orbitmark
14226
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi orbitmark,

Thank you for your inquiry. We understand that you would like to set a ringtone for your voice call and alarm tone.

You may use the link provided below for instructions on how to set an alarm tone on your phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042918&fm_seq=43515

For setting voice call ringtones, once you have your ringtones/music files saved on your phone, access the music player from the applications, play the music, tap on pause, then press menu key, tap on set as and tap on voice call ringtone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

how to put multiple emails on my phone ?

asked 2 years, 10 months ago
butchstrek
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi butchstrek,

Thank you for your inquiry. We understand that you would like to know how to put multiple emails on ypour Samsung Galaxy S II.

You may use the link provided below on how to add multiple emails on your Samsung SGH-I777.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7212&prd_ia_cd=N0000003&map_seq=48988

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

why cant i download madden 12 from the app store?

when tried to download madden 12 and some other game it said not compatable with my device. this is why i wanted this phone because of its CPU speed and screen to play game.
asked 2 years, 10 months ago
lopey824
usa
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lopey824,

Thank you for your inquiry. We understand that you're unable to download Madden 12 application on your phone and we're sorry to hear that.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

how to sync Samsung Galaxy SII with Outlook 2007

asked 2 years, 10 months ago
rozanne
NYC
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rozanne,

Thank you for your inquiry. we understand that you would like to know on how to sync Samsung Galaxy S II with Outlook 2007.

The ability to sync with Outlook, Samsung does not provide an application for this option. You may sync your phone over the air with your Gmail account.

You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all checked. From there your Gmail will automatically sync to your phone.

You may also use the link provided below for additional option using Outlook with oyur phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046800&fm_seq=49856

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Do the cases of the international version of the Galaxy S II fit the AT&T version of the GSII?

asked 2 years, 10 months ago
ttajjioui
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ttajjioui,

Thank you for your inquiry. We understand that you would like to know if international Galaxy S III cases fit the Galaxy S III of AT&T.

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party accessories such as these.

You may contact our Accessories Department, as they will be able to answer any questions you might have about accessories compatibility.

You may also contact your service provider for the nearest store you can visit to purchase accessories you need for your phone.

You may reach AT&T at 1-800-331-0500 for further assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Double tap home not same as Vlingo Voice Command

When I double tap the home button it brings up what looks like Vlingo Voice Command except it does support all the options that I get when I run Vlingo Voice Talk app? Whys is that and how can I make double tap on home button run the app?
asked 2 years, 10 months ago
nekdmann
Houston, Tx. US
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nekdmann,

Thank you for your inquiry. We understand that you would you like to know why an option using the home button, that works to run Vlingo App is not working on another application on your phone and we're sorry to hear that.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Does the Galaxy S II on AT&T have an NFC chip inside the phone or just on the battery?

asked 2 years, 10 months ago
sansnil
San Francisco
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sansnil,

Thank you for your inquiry. We understand that you would like to know if your samsung Galaxy S II have an NFC inside the phone or on the battery.

Although the content and component structure of Samsung products is confidential and proprietary, we can assure that the Samsung Galaxy S II have NFC capability.

Near Field Communication (NFC) may be available on this phone in the future, but is now temporarily disabled.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may reach AT&T at 1-800-331-0500 to check for the NFC availaability on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why won't my Galaxy S II let me enter a PIN code when I try to pair it with any bluetooth accessory?

It just immediately pops up with a message telling me that the PIN code is wrong, it never even asks me to enter one or gives me the opportunity to enter one.
asked 2 years, 10 months ago
mkmcdaniel
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mkmcdaniel,

Thank you for your inquiry. We're sorry to hear that you can't enter the PIN code when you try to pair up your bluetooth accessory with your Samsung phone and its telling you wrong PIN. We apologize for any incovnenience this may have caused you.

Can you please tell use what is the model of the bluetooth accessory you're trying to pair up with your Samsung Galaxy S II?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Android Keyboard

Good day. Have you received any reports about users with multi-languages enabled on the keyboard. My issue is when I am writing in english and press immediately after writing a word the symbol key, the keyboard changes the language to Spanish. It happens constantly.
asked 2 years, 10 months ago
sperdomo
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sperdomo,

Thank you for your inquiry. We understand your concern about the keyboard on your phone is changing in to Spanish language when you try to put symbols. We apologize for any inconvenience this may have caused you.

We don't have any reports concerning multi-languages enabled on the Samsung keyboard.

Please try to do a soft reset on your phone and do the troubleshooting provided below.

Soft reset: Turn of the phone. Remove the battery for 1-2 minutes and then put it back then turn on the phone.

Clear the data of the Samsung Keyboard

1. From the home screen, press Menu button
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap All tab
6. Scroll and select Samsung Keyboard
7. Tap Clear Data.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

My new Samsung Galaxy S II AT&T

Hello,
I just purchased a Samsung Galaxy S II from AT&T and have noticed there is no visual voice mail. Are there any immediate plans to bring this to the Galaxy S II ?
asked 2 years, 10 months ago
cortland1
Charlotte, NC USA
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cortland1,

Thank you for your inquiry. We understand your concern about the visual voicemail feature.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and Visual voicemail are handled by your service provider.

You may reach AT&T at 1-800-331-0500 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Trouble installing USB drivers

I have downloaded the usb drivers for my Galaxy SII on my Windows 7 x64. After doing the install and connecting my Galaxy I still don't see the Device connected to the computer. What am I missing?
asked 2 years, 10 months ago
nmsaini
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nmsaini,

Thank you for your inquiry. We understand that you have tried downloading a usb driver for your Galaxy S III phone and it's not working when connecting your phone to a computer.

If in case you encounter failure or error messages, to troubleshoot:

You may use the link provided below for the instructions on how to change some settings on hte phone before connecting it to your computer.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=48957

If in case you encounter failure or error messages, to troubleshoot:

1. Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).
2. Try using a different USB port.
3. Restart the PC and soft reset the phone.
4. Make sure that the USB cable is Samsung genuine accessory.
5. Try using a different USB cable.
6. Try to check the removable storage through the "My Computer" .
7. Try to uninstall and reinstall the driver.

You may also use the link provided below to get to the page of where you can download drivers for your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/owners/product/SGH-I777ZKAATT?tabContent=content2

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

How do I access the contacts on my sim card - Galaxy SII phone

asked 2 years, 10 months ago
ronnyj00
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ronnyj00,

Thank you for your inquiry. We understand that you would like to know how to access the contacts on your sim card.

You may follow the steps provided below on how to access the contacts saved on your Sim card.

1. From the home screen, touch Application
2. Select Contacts
3. Press the Menu button
4. Select Sim Management

This option will allow you to copy contacts from your phone to your SIM card or from your SIM card to your phone. You can also delete contacts from your SIM.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do setup to access the AT&T network

asked 2 years, 10 months ago
Lafazanos
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Lafazanos,

Thank you for your inquiry. We understand that you would like to know how to access AT&T Network.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and Network Settings are handled by your service provider.

You may reach AT&T at 1-800-331-0500 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

What micro sd card does Samsung recommend for the galaxy s2?

asked 2 years, 10 months ago
Ghostlogic
US
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ghostlogic,

Thank you for your inquiry. We understand that you would like to know the type of microSD card that you can use on your SGH-I777.

Please check the specification of the microSD card that you may purchase and use on your phone.

External Memory:

Supports up to 32GB microSD and microSDHC card .

You may also use the link provided below for available accessories that you may purchase for your phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/mobile/cell-phones/SGH-I777ZKAATT-accessories

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

where is all the hubs on the galaxy s2

music and readers missing
asked 2 years, 10 months ago
zenmasterp
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi zenmasterp,

Thank you for your inquiry. We understand that you would like to know where are the hubs on your phone, SGH-I777.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software. After the soft reset you may check again the Applications for Music hub. Music hub is the only preloaded application available for your phone.

You may try downloading a third party application from the Google Play Store to have reader hub on your phone.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why no generosity with accessories for Galaxy s2 at&t/

Me and my girlfriend both purchased Samsung phones on a family plan with at&t.I got the galaxy s2 and she got the infuse.Hers came with HDMI adapter,micro sd card adapter,and earphones.Mine came with none of those.Unfortunate especially since I paid double for mine.It was a disappointment.I would've been completely satisfied with purchase if it had.Bummer....Send me these guys....Make me happy.Especially since I just purchased two of your phones and have 3 of your tvs. I am Samsung loyal...Come on
asked 2 years, 10 months ago
jasonjcd83
canton ga
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jasonjcd83,

Thank you for your inquiry. We understand that you would like to know why your phone, SGH-I777 doesn't came in with the accessories that your girlfriend's Samsung Infuse have. We do apologize for the inconvenience this might have caused you.

Since we do not sell the phones directly, we only manufacture them to your Service Provider, we advise you to contact your Service Provider about your concern.

You may reach AT&T at 1-800-331-0500 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Are there pre-installed games and where are they located?

asked 2 years, 10 months ago
dee5169
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dee5169,

Thank you for your inquiry. We understand that you would like to know where will you find the preloaded games on your phone, SGH-I777.

You can play Words with Friends, everyone’s favorite crossword
game, with all of your friends that have an Android device.
1. From the Home screen, tap Applications ➔ Words.
The first time you use Words, the program is automatically downloaded to your phone.
2. Enter your email address and tap Connect!.
3. Enter a preferred Username and tap OK.
4. Tap Create Game and follow the on-screen instructions.

You may try downloading a third party application from the Google Play Store to have more games on your phone.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to add the sound button in the notification bar.

Or how to change the icons in the notification bar at all, there are some I will never use and would like to hide them.
asked 2 years, 10 months ago
jasonacraft
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jasonacraft,

Thank you for your inquiry. We understand that you would like to know how to add sound button on the notification bar and how to change the icons on the notification bar on your phone, SGH-I777.

By default, there are no configurable options to change the buttons on the notification bar. We do apologize for the inconvenience this may caused you.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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