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Customer Questions & Answers for
SGH-I777

Customer Questions & Answers:
645 Questions
 | 
665 Answers

Questions & Answers for samsung SGH-I777

Question

How do I add my Samsung account to this phone so I can use Samsung's findmymobile functionality?

It is advertised as being a feature on the galaxy s2 and I actively use it on my galaxy tab 10.1 but the options are missing from all of the places they should be in setup on the S2.
asked 3 years ago
optidigix
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi optidigix,

Thank you for your inquiry. we understand that you would like to know on how to add Samsung account on your phone to use Samsung's find my mobile functionality.

You can create a Samsung account right from your device using the steps below.

From the Home screen, press Menu Key > touch Applications > Settings > Accounts and sync > Add account > Samsung Account, then follow the prompt screen to create an account.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Missing apps

Where is the FM radio??? Why does All Share not see games as promised by this site before the phone was released??? If this is not on this phone I am going to return it!!!
asked 3 years ago
noluck33
america
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi noluck33,

Thank you for your inquiry. We understand that you're looking for the FM Radio application on your phone and you're unable to see games using All Share application. We do apologize for any inconvenience this may cause you.

There's no preloaded application for FM Radio on your phone, you may try downloading a third party application from the Google Play Store to have this functionality, but we cannot guarantee that it would work.

You may also contacting your service provider's customer support for available options to have an FM Radio on your phone.

You may reach AT&T at 1-800-331-0500 for further assistance.

AllShare only allows your phone to stream photos, music and videos from its memory to other Digital Living Network Alliance (DLNA) certified devices. Your phone can also play digital content streamed from other DLNA certified devices.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

why doesnt my phone call the correct people when i use voice dial?

When i try the voice dial to call one of my contacts on my phone the phone will search the web or start dialling something that sounds close to what i have said. Not one time has my phone called or looked up something i have tried. WHY?
asked 3 years ago
brett4769
hawaii
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi brett4769,

Thank you for your inquiry. we udnerstand that voice dial application on your phoen doesn't work properly and we're sorry to hear that.

Please try to do a soft reset to check if it would work.
Soft Reset: Turn of the phone. Remove and put back the battery for at least 10-15 seconds.

You may try performing a reset on the voice dial application.

Take note that the following steps will reset all voice dial application on the device.

1. From the Homescreen touch on Menu Key > Settings > Applications > Manage applications > All >
2. Scroll and select Voice Dial > Clear Data.

You may also try performing a reset on the phone that could possibly resolve this.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042931&fm_seq=43528

If this is a third party application that you have downloaded on the phone, please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

exchange server policy problem

I have set up my email to sync with my companies exchange server. The exchange server pushes out security settings to the phone. One of the security settings is to not allow attachments over 153600KB in size. I can see this policy under the settings and my email account on the phone. However, when I try to download an attachment over 153600 Bytes (NOT KB) it won't let me giving me an error saying attachments download isn't allowed by exchange server policy. Now when I try an attachment under 153600 Bytes (NOT KB) it allows the download. I tried another exchange server app and it said "Exchange Server Policy doesn't allow download of attachments over 156300 Bytes." It appears that the Samsung is interpreting the KBs as Bytes. Can you help?
asked 3 years ago
palbanese26
5626Phil
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi palbanese26,

Thank you for your inquiry. We're sorry to hear that you are not able to download incoming email attachments over 153600 Bytes. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

If the soft reset won't work, we recommednd you to check the setting of your exchange email with your IT department so that they can make sure that all the settings are properly setup.

You might also need to delete and then re-add the email account to make sure that you set it up properly on the phone while your IT specialists can assist you on the settings. They can also provide you more information regarding the restrictions on the exchange server.

If this won't work, please send us another email regarding the format of the file attachment that you are trying to download on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

FM Radio?

Does the Galaxy SII have an FM radio?
asked 3 years ago
megatec45
Las Vegas, Nevada
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi megatec45,

Thank you for your inquiry. We understand that you would like to know if your Galaxy S III phone has an FM Radio.

There's no preloaded application for FM Radio on your phone, you may try downloading a third party application from the Google Play Store to have this functionality, but we cannot guarantee that it would work.

You may also contacting your service provider's customer support for available options to have an FM Radio on your phone.

You may reach AT&T at 1-800-331-0500 for further assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

I have the Infuse 3g and cannot figure out how to make notifications of text messages or voicemail repeat so if I miss it I get reminded

asked 3 years ago
divaon2
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi divaon2,

Thank you for your inquiry. We understand that you would like to set reminder alert on your phone for missed text and voicemail messages.

There's no configurable option to set a reminder alert for missed text and voicemail massages on your phone.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Can you download I tunes library to the Galaxy SII?

I am wondering can I download my I tunes library of music to the Galaxy SII phone and still be able to manage my playlists.
asked 3 years ago
Anonymous
Chicago
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jonporter80,

Thank you for your inquiry. We understand that you would like to know if you can download your itunes library music on your Samsung Galaxy S II.

We don't have information or support on third party applications. You may have to contact the software developer of itunes to locate the exact folder on where the music files are saved on the computer. You can use the link below to get intouch with itunes:

( http://www.apple.com/contact/ )

Once you've located those music files, you may now perform the Mass Storage option on your Galaxy S II phone.

You may use the link provided below for the steps on how to use the Mass Storage option on your phone.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

For Window based PC

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=48957

For Mac

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7218&prd_ia_cd=N0000003&map_seq=49023

If you're using a Mac computer you may also use this link for an application that you might be able to use to sync your itunes music on your Samsung phone.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046798&fm_seq=49852

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Constant Missed Call Notification When Using Bluetooth Headset & Voice Talk

Whenever I use Voice Talk with my Bluetooth headset and try to voice dial, etc... if I have had a missed call it continues to announce the missed before it lets me do any other voice actions, even if I have cleared the missed call. The only workaround is to go into logs and delete the missed calls.

Please help.

Thanks,
Michael
asked 3 years ago
mmicha
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Michael,

Thank you for your inquiry. We understand that you continues to receive the missed call notification on the phone and the only way to stop it is by deleting it on your missed call list. We apologize fro any inocnvenience this may have caused you.

Can you please tell us what is the model of the bluetooth headset you are using with your Samsung Galaxy S II?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I change the email address associated with media hub account?

I want to change my login to a new email address, how would I do that? I have tried going on to the account settings but there was only stuff to change password, not the email address.
asked 3 years ago
vRagragio
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi vRagragio,

Thank you for your inquiry. We understand that you would like to change the email address associated with your Media Hub account.

For available options of changing your email address on Media Hub account, you would be best helped through calling our Customer Support Center, as they can help you in a timelier manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone concern, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Purchased samsung galaxy s2 and hbo go only plays sound....no video

I see online this is a common problem. Is there a fix? Thanks
asked 3 years ago
hobiequanobi
belle plaine
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hobiequanobi,

Thank you for your inquiry. We understand that you can't see any video and it only gives you sounds when you use the HBO on your phone. We apologize for any inconvenience this may have caused you.

Can you please tell us if you are watching HBO directly on their website or did you download HBO third party application?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do you attach a ring tone to both the calls in and the alarm tone

asked 3 years ago
orbitmark
14226
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi orbitmark,

Thank you for your inquiry. We understand that you would like to set a ringtone for your voice call and alarm tone.

You may use the link provided below for instructions on how to set an alarm tone on your phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042918&fm_seq=43515

For setting voice call ringtones, once you have your ringtones/music files saved on your phone, access the music player from the applications, play the music, tap on pause, then press menu key, tap on set as and tap on voice call ringtone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

how to put multiple emails on my phone ?

asked 3 years ago
butchstrek
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi butchstrek,

Thank you for your inquiry. We understand that you would like to know how to put multiple emails on ypour Samsung Galaxy S II.

You may use the link provided below on how to add multiple emails on your Samsung SGH-I777.

Note: Please copy and paste the entire link on the address bar of your search engine or you may click the link provided below.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7212&prd_ia_cd=N0000003&map_seq=48988

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

why cant i download madden 12 from the app store?

when tried to download madden 12 and some other game it said not compatable with my device. this is why i wanted this phone because of its CPU speed and screen to play game.
asked 3 years ago
lopey824
usa
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi lopey824,

Thank you for your inquiry. We understand that you're unable to download Madden 12 application on your phone and we're sorry to hear that.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

how to sync Samsung Galaxy SII with Outlook 2007

asked 3 years ago
rozanne
NYC
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rozanne,

Thank you for your inquiry. we understand that you would like to know on how to sync Samsung Galaxy S II with Outlook 2007.

The ability to sync with Outlook, Samsung does not provide an application for this option. You may sync your phone over the air with your Gmail account.

You need to create a Gmail account on the computer and set up your Gmail account on the phone. You also need to import/export your outlook to your Gmail account. Once you did that, on your phone, go to settings, accounts and sync, tap on your Gmail account, make sure that the Sync Calendar, Sync contacts, Sync Gmail are all checked. From there your Gmail will automatically sync to your phone.

You may also use the link provided below for additional option using Outlook with oyur phone.

Note: Please copy and paste the entire link provided below on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046800&fm_seq=49856

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Do the cases of the international version of the Galaxy S II fit the AT&T version of the GSII?

asked 3 years ago
ttajjioui
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ttajjioui,

Thank you for your inquiry. We understand that you would like to know if international Galaxy S III cases fit the Galaxy S III of AT&T.

We cannot guarantee complete functionality and compatibility of our phones used in conjunction with third party accessories such as these.

You may contact our Accessories Department, as they will be able to answer any questions you might have about accessories compatibility.

You may also contact your service provider for the nearest store you can visit to purchase accessories you need for your phone.

You may reach AT&T at 1-800-331-0500 for further assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Double tap home not same as Vlingo Voice Command

When I double tap the home button it brings up what looks like Vlingo Voice Command except it does support all the options that I get when I run Vlingo Voice Talk app? Whys is that and how can I make double tap on home button run the app?
asked 3 years ago
nekdmann
Houston, Tx. US
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi nekdmann,

Thank you for your inquiry. We understand that you would you like to know why an option using the home button, that works to run Vlingo App is not working on another application on your phone and we're sorry to hear that.

Please bear in mind that Samsung does not support the use of any third party application with our handsets. If you will be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung4
Austin, Tx
0points
0out of 0found this answer helpful.
Question

Does the Galaxy S II on AT&T have an NFC chip inside the phone or just on the battery?

asked 3 years ago
sansnil
San Francisco
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sansnil,

Thank you for your inquiry. We understand that you would like to know if your samsung Galaxy S II have an NFC inside the phone or on the battery.

Although the content and component structure of Samsung products is confidential and proprietary, we can assure that the Samsung Galaxy S II have NFC capability.

Near Field Communication (NFC) may be available on this phone in the future, but is now temporarily disabled.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

You may reach AT&T at 1-800-331-0500 to check for the NFC availaability on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Why won't my Galaxy S II let me enter a PIN code when I try to pair it with any bluetooth accessory?

It just immediately pops up with a message telling me that the PIN code is wrong, it never even asks me to enter one or gives me the opportunity to enter one.
asked 3 years ago
mkmcdaniel
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mkmcdaniel,

Thank you for your inquiry. We're sorry to hear that you can't enter the PIN code when you try to pair up your bluetooth accessory with your Samsung phone and its telling you wrong PIN. We apologize for any incovnenience this may have caused you.

Can you please tell use what is the model of the bluetooth accessory you're trying to pair up with your Samsung Galaxy S II?

We did not receive enough information regarding the concern for which you have requested assistance. Please send us another email inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We look forward to your response.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Android Keyboard

Good day. Have you received any reports about users with multi-languages enabled on the keyboard. My issue is when I am writing in english and press immediately after writing a word the symbol key, the keyboard changes the language to Spanish. It happens constantly.
asked 3 years ago
sperdomo
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sperdomo,

Thank you for your inquiry. We understand your concern about the keyboard on your phone is changing in to Spanish language when you try to put symbols. We apologize for any inconvenience this may have caused you.

We don't have any reports concerning multi-languages enabled on the Samsung keyboard.

Please try to do a soft reset on your phone and do the troubleshooting provided below.

Soft reset: Turn of the phone. Remove the battery for 1-2 minutes and then put it back then turn on the phone.

Clear the data of the Samsung Keyboard

1. From the home screen, press Menu button
2. Select Settings
3. Select Applications
4. Select Manage Applications
5. Tap All tab
6. Scroll and select Samsung Keyboard
7. Tap Clear Data.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

My new Samsung Galaxy S II AT&T

Hello,
I just purchased a Samsung Galaxy S II from AT&T and have noticed there is no visual voice mail. Are there any immediate plans to bring this to the Galaxy S II ?
asked 3 years ago
cortland1
Charlotte, NC USA
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cortland1,

Thank you for your inquiry. We understand your concern about the visual voicemail feature.

It appears as if your question is not within our support boundaries and would be better addressed by your service provider. Issues such as billing and minutes/data used, unlock requests and Visual voicemail are handled by your service provider.

You may reach AT&T at 1-800-331-0500 for futher assistance.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
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