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Customer Questions & Answers for
samsung SGH-I777

Customer Questions & Answers:
631 Questions
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655 Answers

Questions & Answers for samsung SGH-I777

Question

how do i upload large files i.e. a video to my phone from my PC without any wires (via wifi)

asked 2 years, 7 months ago
waqy
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Assuming that you have a Bluetooth compatible PC you could use that method to transfer the files.
answered 2 years, 6 months ago
GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
answer 2
The best way is to upload the videos to your YouTube channel via the phone, then download from YouTube to your PC.
answered 2 years, 7 months ago
Anonymous
Palmer, Alaska
0points
0out of 0found this answer helpful.
Question

Ice Cream 4.0? When ?

asked 2 years, 7 months ago
SirSquid
Florida
on SGH-I777
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
1st quarter of 2012
answered 2 years, 7 months ago
mobileRep
chicago
-1point
0out of 1found this answer helpful.
answer 2
Q1 2012 was what was announced today
answered 2 years, 7 months ago
GalaxyTabFan
Ohio, USA
-1point
0out of 1found this answer helpful.
Question

where is the android 4.3 update for sprint?

I keep hearing and reading about this update but haven't receive it. What's the issue or news about it?
asked 7 months ago
NumeroUno
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I got mine today
answered 7 months ago
Alyssa89
0points
0out of 0found this answer helpful.
answer 2
I have sone friends on Sprint who sideloaded it but I still haven't received the 'ota' yet. Still patiently waiting. don't know why its taking so long. smh...
answered 7 months ago
Javius
0points
0out of 0found this answer helpful.
Question

Battery life vs Wi-Fi

Is it better to turn the wi-fi on and off as I need it (and to save battery life)? or is the back and forth in some way bad for the software?

I'm running Ice Cream Sandwich on my Galaxy SII.
asked 1 year, 11 months ago
BoomerAD25
Long Beach, CA, USA
on SGH-I777
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
Hello and thanks for reaching out!

Here are some battery saving tips:

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strength the device will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out! Turning off the Wi-Fi when not in use is recommended to conserve battery life. Here are more ways to improve the battery life in your device:

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strength the device will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
Question

how do I get voicemail notification

asked 1 year, 11 months ago
Anonymous
Texas
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You could download an app that would give you the added feature of visual voicemail, such as Google Voice and change the notification settings to your liking.
answered 1 year, 11 months ago
miscie
Kingman, AZ
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

You will get voicemail notifications when you receive a new voicemail. If you have additional questions, you will need to contact your service provider as it is a network service provided through your carrier.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 11 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Can I password document in my folder called "files"?

I would like to password protect a file. It's there a way?
asked 3 months, 3 weeks ago
carolveam
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
No, this is not supported
answered 3 months, 2 weeks ago
GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
answer 2
carolveam, thanks for your inquiry!

Unfortunately, that is not a feature on the device though you might find a 3rd party app that can assist you with this.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 3 months, 2 weeks ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

How to sync outlook contacts and calendar without uploading to GMail??

asked 2 years, 9 months ago
tunafosho
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Download and use Samsungs SYNCing software called KIES Version 2.0.3.11082_152. Available from Samsung's own website. This software allows the AT&T SGH-I777 to be docked via USB cable and sync'd with MS Outlook, ALL without have to SYNC via GMAIL...

http://www.samsung.com/ca/support/mobilesoftwaremanual/mobilesoftwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
answered 2 years, 9 months ago
lonewolf69
-2points
0out of 2found this answer helpful.
answer 2
Good question. I chose to use Google calendar sync to GCal, which then auto syncs with the phone. It works great between my PC Outlook calendar, GCal, and the Galaxy SII.
answered 2 years, 9 months ago
JonathanM
San Francisco
0points
0out of 0found this answer helpful.
Question

Are cases made for the i9100 compatible for the i777?

asked 2 years, 8 months ago
ajxkhn09
Granbury, Tx
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
So, a hard case for an i9100 will not fit the att galaxy I777?
answered 2 years, 7 months ago
laketoho
+1point
1out of 1found this answer helpful.
answer 2
Depends on the construction of the case. The ones with elastic sides work just fine.
answered 2 years, 7 months ago
GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
Question

How do I sync my yahoo contacts?

Hello, I purchased this phone and I have my yahoo email setup on the phone, but cannot see any of my contacts, even though I clicked the blank check that turned green next to my contacts and calendar, when setting it up. Why won't they sync? The email works great.
asked 2 years, 8 months ago
acoffron1
Front Royal VA USA
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi acoffron1,

Thank you for your inquiry. We understand that your yahoo contacts and calendars are not syncing to your phone. We apologize for any inconvenience this may have caused you.

You may do a soft reset and follow the troubleshooting steps for synchronizing your yahoo account's contacts and calendar.

• Soft reset: Turn of the phone, remove and put the battery back after 1-2 minutes.

• You may use the steps provided below in synchronizing the contacts and calendar on your yahoo account with your phone.

1. From the home screen, touch Application
2. Select Settings
3. Select Accounts and sync
4. Touch your yahoo account
5. Touch Sync Contacts and Sync Calendar to check the box.
(If the Sync Contacts is already checked, please uncheck and re-check the box)
6. Tap on Sync now.

• If this won't work, we recommend you to remove then re-add your yahoo account on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
answer 2
Hi acoffron1,

Thank you for your inquiry. We understand that your yahoo contacts and calendars are not syncing to your phone. We apologize for any inocnvenience this may have caused you.

You may do a soft reset and follow the troubleshooting steps for synchronizing your yahoo account's contacts and calendar.

• Soft reset: Turn of the phone, remove and put the battery back after 1-2 minutes.

• You may use the steps provided below in synchronizing the contacts and calendar on your yahoo account with your phone.

1. From the home screen, touch Application
2. Select Settings
3. Select Accounts and sync
4. Touch your yahoo account
5. Touch Sync Contacts and Sync Calendar to check the box.
(If the Sync Contacts is already checked, please uncheck and re-check the box)
6. Tap on Sync now.

• If this won't work, we recommend you to remove then re-add your yahoo account on your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Carrier IQ

Please tell me if my phone has the Carrier IQ agent installed on it.

Thank you
rv
asked 2 years, 7 months ago
shaktee1
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You can get an app from the market, it's from Bitdefender, called Carrier IQ finder
answered 2 years, 6 months ago
megatec45
Las Vegas, Nevada
0points
0out of 0found this answer helpful.
answer 2
Samsung is deferring all questions on Carrier IQ to carrier representatives
answered 2 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

anyone's phone just shut down randomly?

asked 2 years, 6 months ago
efronijabroni
st louis
on SGH-I777
+2points
2out of 2found this question helpful.
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2 answers
Answers
answer 1
Mine has started this in the past two days. Just shuts down randomly, and the only way I can restart it is to pull the battery.

I am running stock ICS (4.03), build IMLK74K.CLE5, updated via KIES.
answered 2 years ago
rhdad42
Pitman, NJ
+5points
5out of 5found this answer helpful.
answer 2
No my is working just fine.
answered 2 years, 6 months ago
lilpeople
-4points
0out of 4found this answer helpful.
Question

hate my phone

I am running on Gingerbread.

For the past week, I've watched tutorials and read instructions on how to update my phone to the latest ice cream, jelly bean, whatever.
no luck.

my phone is three months old, runs slower than the first iPhone, requires me to reset bluetooth every time i enter car, etc. If I complained about all the issues with it, I'd be here all day.
I used Kies, but can't figure it out. How do I update this second-rate phone?

I can't back up to sms card or my computer, so I do not want to restart. And At and T will not refund my money
asked 1 year, 10 months ago
kcaflisch
USA
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Updating will help a lot of those issues. Not all carriers have pushed the updates out, so lot of that depends on them
answered 1 year, 6 months ago
Krowebar
KY
0points
0out of 0found this answer helpful.
answer 2
Hi kcaflisch,

Thank you for your inquiry. We understand that you can't update your phone, SGH-I777 and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 10-15 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to update your phone to Android 4.0 Ice Cream Sandwich.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047325&fm_seq=51324

If any of these won't work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why won't my Samsung Captivate charge?

It works on the both house and car charger but as soon as I take it off the charger it shows zero charge left and quickly shuts down. When I leave it on the house charger for several hours it will give me the "fully charged" signal - once I take it off the charger it shows xero charge and again shuts down.
asked 2 years, 10 months ago
Anonymous
m1garand
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi marksagedavis,

Thank you for your inquiry. We understand that your Samsung Captivate will say that its charging and its fully charge but once you unplugged the charger it will shut off. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

Note: Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How to connect to WI-FI network via key -

I enter the key - that is key displayed on the router and connection fails, other devices have no problem connecting using this key.
asked 2 years, 10 months ago
asbabkin
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You could be using MAC filtering which would prevent you from connecting even with the key before the product is registered with your gateway router.
answered 2 years, 8 months ago
NotTakenName
Georgia
0points
0out of 0found this answer helpful.
Question

What the difference between Samsung Infuse 4G and Samsung Galaxy s II. Thank you.

asked 2 years, 10 months ago
Bobi
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Infuse 4G has a single core 1 ghz processor, and has a 4.5 inch screen. The Galaxy S II has a 1.2 ghz processor, 4.3 inch screen, is much thinner, and has NFC.
answered 2 years, 7 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

When will ATT begin marketing the Galaxy S II?

asked 2 years, 10 months ago
Ladrianml
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
They have been for several months now.
answered 2 years, 7 months ago
Anonymous
Palmer, Alaska
0points
0out of 0found this answer helpful.
Question

When will the GalaxyS II be available for AT&T customers?

asked 2 years, 10 months ago
TumorMD
Manalapan, NJ
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Galaxy S II is now available for AT&T customers.
answered 2 years, 8 months ago
aschettler
Las Vegas, NV
0points
0out of 0found this answer helpful.
Question

Does the Galaxy S2 support MicroSD High Capacity cards?

Are there any significant differences between the regular MicroSD and HC? What about the different classes of MicroSD cards?
asked 2 years, 9 months ago
mill1174
Issaquah, WA
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
As far as I know, it supports everything.
answered 2 years, 7 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

How can I view my battery life in numeric percentage format?

asked 2 years, 10 months ago
TimV
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Go to the Android Market and download one of the several apps available. One example is "Battery Widget."
answered 2 years, 7 months ago
Anonymous
Palmer, Alaska
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Question

Will there be an extended battery for this model, 2000 mah or so?

The Galaxy S II phone has many extended batteries and one made by Samsung that is 2000 mah with a new back cover. Will this one work on the ATT version of the Galaxy S II?
asked 2 years, 9 months ago
cosmokev
United States
on SGH-I777
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Answer this Question
1 answer
Answers
answer 1
Hi cosmokev,

Thank you for your inquiry. We understand that you would like to know if there's an available extended battery with back cover for the Samsung Galaxy S II.

I was able to check that there is no available extended battery with back cover for the Samsung SGH-I777.

We do not have information concerning when or if additional accessories may be released for this model phone. We apologize for any inconvenience this presents.

To view the accessories currently available for your phone, please visit Samsung.com and search for your model number. From the main page for your device, you’ll see an Accessories tab that will display only those accessories compatible with your phone.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 8 months ago
Samsung5
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