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Customer Questions & Answers for
samsung SGH-I777

Customer Questions & Answers:
617 Questions
 | 
651 Answers

Questions & Answers for samsung SGH-I777

Question

Ice Cream 4.0? When ?

asked 2 years, 3 months ago
SirSquid
Florida
on SGH-I777
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
1st quarter of 2012
answered 2 years, 3 months ago
mobileRep
chicago
-1point
0out of 1found this answer helpful.
answer 2
Q1 2012 was what was announced today
answered 2 years, 3 months ago
GalaxyTabFan
Ohio, USA
-1point
0out of 1found this answer helpful.
Question

where does the SD card install?

asked 2 years, 3 months ago
hmdot
Memphis,TN.
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
power off remove back and right above battery left side
answered 2 years, 3 months ago
efronijabroni
st louis
+1point
1out of 1found this answer helpful.
answer 2
in the back of phone next to battery
answered 2 years, 3 months ago
mobileRep
chicago
0points
0out of 0found this answer helpful.
Question

When will my Galaxy S2 get the ice cream sandwich upgrade?

asked 2 years, 3 months ago
FlyingPig
Miami
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Q1 2012. The Galaxy S2 will most likely still retain the Touchwiz 4.0 user interface with Ice Cream Sandwich underlying code. Face unlock and other ICS features should be available after the update.
answered 2 years, 3 months ago
Excerpt
Indianapolis, IN
-1point
0out of 1found this answer helpful.
answer 2
1st quater of 2012 - between Jan - March.
answered 2 years, 3 months ago
logicrulez
Philadelphia
-1point
0out of 1found this answer helpful.
Question

anyone's phone just shut down randomly?

asked 2 years, 3 months ago
efronijabroni
st louis
on SGH-I777
+2points
2out of 2found this question helpful.
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2 answers
Answers
answer 1
Mine has started this in the past two days. Just shuts down randomly, and the only way I can restart it is to pull the battery.

I am running stock ICS (4.03), build IMLK74K.CLE5, updated via KIES.
answered 1 year, 9 months ago
rhdad42
Pitman, NJ
+5points
5out of 5found this answer helpful.
answer 2
No my is working just fine.
answered 2 years, 3 months ago
lilpeople
-4points
0out of 4found this answer helpful.
Question

When would Galaxy S2 operating system be upgraded to Android 4 ?

asked 2 years, 2 months ago
arp2020
Los Angeles, CA
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Press release says 1st quarter 2012.
answered 2 years, 2 months ago
JMB101
Lexington, KY
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.

At this time, we are not permitted to speculate on unreleased products or firmware updates on Samsung products.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

Have a good day!

Samsung Technical Support
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

how do I get voicemail notification

asked 1 year, 8 months ago
Anonymous
Texas
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You could download an app that would give you the added feature of visual voicemail, such as Google Voice and change the notification settings to your liking.
answered 1 year, 8 months ago
miscie
Kingman, AZ
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

You will get voicemail notifications when you receive a new voicemail. If you have additional questions, you will need to contact your service provider as it is a network service provided through your carrier.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 8 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

Battery life vs Wi-Fi

Is it better to turn the wi-fi on and off as I need it (and to save battery life)? or is the back and forth in some way bad for the software?

I'm running Ice Cream Sandwich on my Galaxy SII.
asked 1 year, 8 months ago
BoomerAD25
Long Beach, CA, USA
on SGH-I777
-1point
0out of 1found this question helpful.
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2 answers
Answers
answer 1
Hello and thanks for reaching out!

Here are some battery saving tips:

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strength the device will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 7 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out! Turning off the Wi-Fi when not in use is recommended to conserve battery life. Here are more ways to improve the battery life in your device:

Turn off the automatic brightness and set it to the lowest setting. The display is the biggest power user.
Select only 2G if your not using 3G or 3.5G (network settings)
Turn off bluetooth and wifi when not in use
Turn off automatic background syncing
Don't use live wallpapers
Avoid widgets that use live updates
Make sure you close apps properly by going through the menu, hitting home doesnt close apps
You can try apps like startup auditor and autokiller to kill of running background applications.
If you really wanna go crazy use a solid black wallpaper, it wont use any LEDs at all
Some Task Managers seem to work against battery saving and consume more battery doing so ending tasks at regular intervals. Monitor these applications to see if they improve or decrease battery life.
Poor signal strength decreases battery life - Try not to leave you phone in a bag or place that might inhibit the signal strength. With low signal strength the device will consume a larger amount of power to maintain connection with the nearest cell tower or searching for another.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 8 months ago
SamsungSupport
SamsungSupport
-2points
0out of 2found this answer helpful.
Question

I traded this in for the SIII. How do I delete the SII from my profile?

asked 1 year, 7 months ago
mathes6
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Hi mathes6,

Thank you for your inquiry. We understand that you would like to know on how to remove your phone from your account.

There is no available option yet to remove a product listed under your account.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
answer 2
Hi mathes6,

Thank you for your inquiry and we understand that you would like to remove an product listed on your Samsung account.

To remove a product off your Samsung account, just log in your account and click on the tab for My Products, then click on product you remove, click remove.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

hate my phone

I am running on Gingerbread.

For the past week, I've watched tutorials and read instructions on how to update my phone to the latest ice cream, jelly bean, whatever.
no luck.

my phone is three months old, runs slower than the first iPhone, requires me to reset bluetooth every time i enter car, etc. If I complained about all the issues with it, I'd be here all day.
I used Kies, but can't figure it out. How do I update this second-rate phone?

I can't back up to sms card or my computer, so I do not want to restart. And At and T will not refund my money
asked 1 year, 6 months ago
kcaflisch
USA
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Updating will help a lot of those issues. Not all carriers have pushed the updates out, so lot of that depends on them
answered 1 year, 3 months ago
Krowebar
KY
0points
0out of 0found this answer helpful.
answer 2
Hi kcaflisch,

Thank you for your inquiry. We understand that you can't update your phone, SGH-I777 and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 10-15 seconds, then put the battery back in again and turn it back on to refresh the software.

You may use the link provided below for steps on how to update your phone to Android 4.0 Ice Cream Sandwich.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047325&fm_seq=51324

If any of these won't work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 1 year, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why does the S2 shut down

It is common knowledge that the S2 shuts down on it's own. This is very frustrating as calls and text messages are missed.

What has Samsung determined is the cause for this and how do I fix it?
asked 1 year, 6 months ago
keyrings
Clay, NY
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
My wife and I both have the S2's and they are both randomly shutting down. I've completely wiped my phone out and reloaded. It seemed to have fixed it for about a day, but its back to doing it again@! It's obviously a Samsung widespread issue!

If Samsung doesn't find a fix fast, they'll lose two customers!
answered 1 year, 2 months ago
FrustratedinAL
Alabama
+1point
1out of 1found this answer helpful.
answer 2
Hi keyrings,

Thank you for your inquiry. We understand that you missed calls and text messages because your phone keeps shutting off. We do apologize for any inconvenience this may cause you.

Please try to do a soft reset.
Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We thank you for your patronage of Samsung products.
answered 1 year, 6 months ago
Samsung4
Austin, Tx
-3points
0out of 3found this answer helpful.
Question

where is the android 4.3 update for sprint?

I keep hearing and reading about this update but haven't receive it. What's the issue or news about it?
asked 4 months, 3 weeks ago
NumeroUno
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I got mine today
answered 4 months, 1 week ago
Alyssa89
0points
0out of 0found this answer helpful.
answer 2
I have sone friends on Sprint who sideloaded it but I still haven't received the 'ota' yet. Still patiently waiting. don't know why its taking so long. smh...
answered 4 months, 3 weeks ago
Javius
0points
0out of 0found this answer helpful.
Question

Can I password document in my folder called "files"?

I would like to password protect a file. It's there a way?
asked 2 weeks, 5 days ago
carolveam
on SGH-I777
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
No, this is not supported
answered 1 week, 4 days ago
GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
answer 2
carolveam, thanks for your inquiry!

Unfortunately, that is not a feature on the device though you might find a 3rd party app that can assist you with this.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 weeks ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

Why won't my Samsung Captivate charge?

It works on the both house and car charger but as soon as I take it off the charger it shows zero charge left and quickly shuts down. When I leave it on the house charger for several hours it will give me the "fully charged" signal - once I take it off the charger it shows xero charge and again shuts down.
asked 2 years, 7 months ago
Anonymous
m1garand
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi marksagedavis,

Thank you for your inquiry. We understand that your Samsung Captivate will say that its charging and its fully charge but once you unplugged the charger it will shut off. We apologize for any inconvenience this may have caused you.

Please try to do a soft reset. Turn of the phone, remove and put the battery back after 1-2 minutes.

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time: 2-4 hours

Note: Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If any of these won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 1 year, 4 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Will the Samsung Extended Battery Kit (2000Mah) for the original Galaxy S II work with the AT&T version of the Galaxy S II?

asked 2 years, 7 months ago
cryosx
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
No, the SGH-i777 has a battery with NFC(Near Field Communication) written into the battery, whereas the international version of the galaxy s II (SGH-i9000) has a standard battery which will not function correctly in At&t's version of the phone.
answered 2 years, 6 months ago
bellpolo08
+1point
1out of 1found this answer helpful.
Question

How to connect to WI-FI network via key -

I enter the key - that is key displayed on the router and connection fails, other devices have no problem connecting using this key.
asked 2 years, 7 months ago
asbabkin
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You could be using MAC filtering which would prevent you from connecting even with the key before the product is registered with your gateway router.
answered 2 years, 5 months ago
NotTakenName
Georgia
0points
0out of 0found this answer helpful.
Question

What the difference between Samsung Infuse 4G and Samsung Galaxy s II. Thank you.

asked 2 years, 7 months ago
Bobi
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The Infuse 4G has a single core 1 ghz processor, and has a 4.5 inch screen. The Galaxy S II has a 1.2 ghz processor, 4.3 inch screen, is much thinner, and has NFC.
answered 2 years, 4 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

Is there an lcd indicator light on the at&t version of the galaxy s2 phone?

asked 2 years, 7 months ago
RockInCoffee
new jersey
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Assuming you mean LED indicator [A small, bright light varying in colors] - No, the Samsung GS2 doesn't have one.
answered 2 years, 5 months ago
Sfronda
Denver, CO
0points
0out of 0found this answer helpful.
Question

When will ATT begin marketing the Galaxy S II?

asked 2 years, 7 months ago
Ladrianml
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
They have been for several months now.
answered 2 years, 3 months ago
Anonymous
Palmer, Alaska
0points
0out of 0found this answer helpful.
Question

Does is support Arabic language, if not how i can support the Arabic language

asked 2 years, 7 months ago
Anonymous
San Diego, CA
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Samsung does not support this on Samsung Galaxy S2. I Phone does. Samsung doesn't and only way to do it is by rooting the phone which will take it out of warranty. Only 6 languages supported by Samsung on this high end phone. Why only six, not sure???
answered 2 years, 5 months ago
oalhindi
Stockton, Ca
0points
0out of 0found this answer helpful.
Question

When will the GalaxyS II be available for AT&T customers?

asked 2 years, 6 months ago
TumorMD
Manalapan, NJ
on SGH-I777
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The Galaxy S II is now available for AT&T customers.
answered 2 years, 5 months ago
aschettler
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