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Customer Questions & Answers for
samsung SGH-I777

Customer Questions & Answers:
617 Questions
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652 Answers

Questions & Answers for samsung SGH-I777

Question

how do i set up voice mail?

asked 2 years, 5 months ago
rich77
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Go to dialer, click on the tape button in the lower right hand corner. If you're still confused, call AT&T.
answered 2 years, 4 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

What printers work wirelessly, aka through bluetooth, with the samsung galaxy s2?

asked 2 years, 5 months ago
Wilt
on SGH-I777
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1 answer
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answer 1
WIreless and bluetooth are two different things. Without any third party apps, only printing to Samsung printers are allowed.
answered 2 years, 4 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

How do I change the lock wallpaper back to the default?

asked 2 years, 5 months ago
Stan0252
on SGH-I777
0points
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How to get FM Radio in my Samsung Galaxy S2 Phone from AT/T?

asked 2 years, 5 months ago
lalam
Dallas
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a way to increase the in-call volume when using the headset speaker?

The call volume when using the phone is very low, although speaker phone and blue tooth headset volume is correct.
asked 2 years, 5 months ago
Willem3de
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5642&howto_guide_step_no=1&prd_ia_cd=N0000003&map_seq=34155&regDt=20110930081033&model_name=SGH-I777&type_ia_cd=N0000002&page_gb=D&subtype_ia_cd=N0000003&row_index=9

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

BAckup

How do i go about backing up data on my phone ,?
asked 2 years, 5 months ago
Christopherg001
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why are my videos blurry?

I just bought this phone the 1st of Nov. and I LOVE IT!. 1 major problem though is my video is always blurry. Any idea why? it records for a little then gets blurry like it focusing. it does it often. this website will not allow me to upload a video.
asked 2 years, 5 months ago
NEDNERBISH
Lehighton, PA
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Which hands free car kit would you recommend for the Galaxy S II mobile phone

asked 2 years, 5 months ago
Loekie
Springdale, Arkansas
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for all available Samsung accessories for your device.

http://www.samsung.com/us/mobile/cell-phones/SGH-I777ZKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I force the Galaxy SII to 2G? I am a testing vendor for AT&T Mobility and need to test a feature on 2G, while in coverage of 3G.

I ahve tried using *#2263# and it will not let me naivagate. I have also used *#*#4636#*#* This will get me to the menu to select the 2G option, but it kicks me back over to 3G when I return out of the menu?
asked 2 years, 5 months ago
Anonymous
San Angelo, TX
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can we remove AP Mobile App and stop huge data loss

AP Mobile on the ATT GSII has been noted as a huge data leak with 20MB or more being downloaded per day, with APP OFF and WIDGET removed. It is currently uninstallable and unstoppable (without rooting and warranty voiding). Please help.
asked 2 years, 5 months ago
jerrymike
Chicago
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Does the Galaxy S II phone synchronize mail, contacts, and calendar with Outlook 2010?

If it synchronizes, how do I do that?
Thanks.
asked 2 years, 5 months ago
Anonymous
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5638&prd_ia_cd=N0000003&map_seq=34105&regDt=2011-09-30%2007:13:20.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=13#C

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Will Android 4.0 (Ice Cream Sandwich) OS be offered for this phone?

asked 2 years, 5 months ago
majronc
San Leandro CA
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
It is rumored to be release in January
answered 2 years, 5 months ago
Riddick
New York
0points
0out of 0found this answer helpful.
Question

how do i find the mac address

asked 2 years, 5 months ago
Anonymous
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 4 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get Kies to connect with my phone?

I have the AT&T version of the Galaxy S2 and downloaded the latest Kies software.
asked 2 years, 5 months ago
mtaylor100
Ogden, UT
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
yes
answered 2 years, 4 months ago
ericksonbolo
96708
-1point
0out of 1found this answer helpful.
Question

ATT Galaxy SII Skyrocket I727

My computer says it can't find a driver for it to download pictures and music. It also says, I need to put my phone in Mass storage mode?
asked 2 years, 5 months ago
justkenz
Ohio
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi justkenz,

Thank you for your inquiry. We understand that your computer us asking for your phone's driver and how to put your phone on Mass storage. We apologize for any inconvenience this may have caused you.

For Window based Computer :

Please try to download the Samsung USB Driver of your Samsung SGH-I777. You may use the link provided below for the USB Driver of your Samsung phone.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/owners/product/SGH-I777ZKAATT

(Click on See All Downloads > Software > Click on ZIP under Download File > Select Send > Open/Save > Install )

If in case you encounter failure or error messages, to troubleshoot:

· Please use only Samsung genuine usb cable
· Please do a Soft Reset on the phone
· Turn off Firewall and Anti virus
· Restart your PC
· Try using a different cable
· Try using a different port on your PC

You may also use the link provided below for the steps in how you can set your phone to Mass Storage to your PC.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=48957

For Mac Computer:

Transferring Pictures and Videos to a Mac

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7219&prd_ia_cd=N0000003&map_seq=49027

Mass Storage in Mac

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=7218&prd_ia_cd=N0000003&map_seq=49023

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Is data plan needed to download picture messages?

asked 2 years, 5 months ago
Aoam13
on SGH-I777
0points
0out of 0found this question helpful.
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answer 1
Not if you're connected to WiFi.
answered 2 years, 4 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

I bought a samsung protective cover for my new phone, however the folks I talk to hear feedback with the cover on and don't when I remove it.

What can I do to protect my new phone without taking the cover on and off when I talk
asked 2 years, 5 months ago
mosierfarms
Central Illinois
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I undo a contact sent to the reject list?

asked 2 years, 5 months ago
jdouglasfl211
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Follow this link and refer to page 61. It's an option in Address Book. Copy and paste this link into your browser for instructions. http://bit.ly/oXyoMq

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is there a 30 pin to micro usb adapter?

There are no good accessories for the Galaxy S2, only for the Iphone. I want to be able to connect my Galaxy S2 to an Ipod/Iphone stereo dock kit.
asked 2 years, 5 months ago
rondo470
NYC
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi rondo470 ,

Thank you for your inquiry. We understand that you would like to know if there is a 30 pin to micro USB adapter for your phone, SGH-I777.

Please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work. 
 
You can reach the Accessories Department by dialing toll-free 1-888-757-0250 or 1-888-987-4357 and choosing option:

3 for Mobile Accessories

We appreciate your continued interest in Samsung products.
answered 1 year, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do i add ringtones

just need to know how I can further personalize my phone with my own ringtones. Have downloaded what I tnought were ringtones from android market, but they don't show up when I go to the sound menu in settings. please let me know what I'm doing wrong. Thank you in advance.
asked 2 years, 5 months ago
camazing
Utah
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. In order to have the ability to download additional content to your handset, you will need to have a SMS (text messaging) and a WAP (Internet browser) account to be able to receive our ringers/images. Do you have both of these? If you are not sure, please check with your mobile Service Provider.

Samsung's Fun Club does offer ringtones, images/wallpaper and games as well. To access Samsung Fun Club's available content, you must first join at no charge. Please be sure to check for applicable fees on any content selected for download.

If you are having difficulty with downloading content from Samsung's Fun Club and are sure that both services mentioned above are enabled on your account with your provider, we recommend contacting Samsung Customer Support by phone, toll free at 1-888-987-4357 to troubleshoot the issue, and if necessary, have the content resent.
Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 4 months ago
SamsungSupport12
0points
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