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Customer Questions & Answers for
samsung SGH-I777

Customer Questions & Answers:
631 Questions
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655 Answers

Questions & Answers for samsung SGH-I777

Question

Can I print to an wireless printer?

asked 2 years, 6 months ago
mikepixx55
Sunrise, Florida
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5620&prd_ia_cd=N0000003&map_seq=34084&regDt=2011-09-29%2014:12:04.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=31

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i am wondering if there is a list of samsung approved microsd cards for the samsung galaxy s2 for at&t

asked 2 years, 6 months ago
stephenpm
utah
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042949&fm_seq=43546

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I make it where I can download and Install an App that is not in the Andriod store.

Needing to download an app for testing however is being blocked on my Galaxy S phone with AT&T. Can please advise how to remove the block. Thanks
asked 2 years, 5 months ago
lbass
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Go to settings, open Applications, check box that says "Unknown Sources". This will allow installation of non-market apps.
answered 2 years, 5 months ago
megatec45
Las Vegas, Nevada
0points
0out of 0found this answer helpful.
Question

How do I remove the words "Press and hold this page to add content" from the Home Screen on my Galaxy SII

asked 2 years, 6 months ago
Renegade69
Columbus, OH
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5643&prd_ia_cd=N0000003&map_seq=34127&regDt=2011-09-30%2008:20:40.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=8

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how to forward text messages

how to forward a text message
asked 2 years, 6 months ago
ginrummy
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please long press on the text message for the option to forward it.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Calendar Sync with Exchnage Outlook calendar is not working

My IT guys cannot figure out why. It had been syncing but is not now. I need help!
asked 2 years, 5 months ago
dbarringer
springfield illinois
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Try performing a factory reset. Be sure to back up all of your data before doing so!

Samsung
answered 2 years, 5 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

how do I get rid of SMS messages in call log?

asked 2 years, 5 months ago
riachaney
philadelphia, pa
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

mtp installation error

asked 2 years, 5 months ago
moron
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why does my phone reboot sometimes when I open an app?

asked 2 years, 5 months ago
megatec45
Las Vegas, Nevada
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

is there software to backup my phone to my laptop

asked 2 years, 5 months ago
sjm218
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The battery level drops to 10% after only 12 hours and I'm barely using it. Is this normal?

By barely using the phone, I mean I may use it for a call or two (less than 2 minutes) or a text message or two and nothing else, no web browsing, no streaming videos or music, nothing.
asked 2 years, 5 months ago
ptbaker
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables. Some variables that may affect battery life are:
 Backlight set to always on (or set to stay on for an extended period of time)
 Ringtone set to higher volumes
 Vibrate settings turned on
 Using Internet Services including Text Messaging
 Making and/or receiving calls in an analog service area (even standing in an analog service area can reduce battery life)
 Making and/or receiving calls in a "weak" coverage area of 1 to 2 bars of signal strength (even standing in a "weak" signal area can reduce battery life)
 Using non-Samsung charging accessories

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
-3points
0out of 3found this answer helpful.
Question

media hub password retrival?

Ho do I change my media hub password. I forgot it and now I can't access MY MEDIA!
asked 2 years, 5 months ago
tranwc73
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact the developer as we do not support 3rd party apps.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Gingerbread update

I have an International unlocked AT&T Model #: SGH-I777ZKAATT. I'm in the South Pacific. It is trying to update the software through a US website but keeps failing. Is there some other source for this update?
asked 2 years, 5 months ago
Anonymous
Fiji
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042833&fm_seq=43430

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I have a SGH 1727 and voice talk is in the owners manual but it does not appear to be in the applications. Can I get this application for my phone?

asked 2 years, 5 months ago
bdewey
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5634&prd_ia_cd=N0000003&map_seq=34081&regDt=2011-09-29%2017:11:04.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=17

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What's the best Stereo BT headset for my phone?

asked 2 years, 5 months ago
megatec45
Las Vegas, Nevada
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/mobile/cell-phones/SGH-I777ZKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When is the Samsung App store going to be available for phones in the USA?

asked 2 years, 5 months ago
megatec45
Las Vegas, Nevada
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the store will be available in the US but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do you sync with the computer ?

asked 2 years, 5 months ago
griv20
united states
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
you can use the Samsung Kies software to move files from you computer to your phone
answered 2 years, 5 months ago
GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
Question

I purchased a gel case for my new Samsung cell phone. Now my calls have feed back or an echo.

asked 2 years, 5 months ago
ArtGypsy
Kansas City area
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I use my Galaxy S2 on my Samsung tv?

I hook up to my tv with a usb and tv has a code saying media unavailable
tv model : PN58C550

I want to be able to use my phone to watch you tube videos on my tv.
asked 2 years, 5 months ago
bdehnhoff
Yakima Wa
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5621&prd_ia_cd=N0000003&map_seq=34085&regDt=2011-09-29%2015:03:31.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=30

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 5 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Androis OS running at 70 - 85% & running down the battery

The battery will not a long enough charge. The "Android OS" can run at 70 to 85%. The battery charge goes down within half a day of less.
asked 2 years, 5 months ago
zinfeld
CA
on SGH-I777
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for your inquiry.

Battery life durations specified on our products are tested in our labs under multiple different conditions and the talk and standby times are a realistic average maximum dependent on customer usage variables.
Battery power consumption depends on a number of factors, such as network configuration, signal strength, operating temperature, features selected, frequency of calls, and voice, data, and other application usage patterns.
Some variables that may affect battery life are:
• Backlight settings set to always on or a long amount of time
• Ring tone settings set to higher volume settings
• Vibrate settings turned on
• Using Internet Services including Text Messaging
• Making and/or Receiving calls in, or simply standing by in, an analog service area
• If you tend to be in a "weak" coverage area where your signal strength meter shows only 1 to 2 bars
• Using non-SAMSUNG charging accessories can cause battery life and other issues, as well as void the manufacturer’s limited warranty.

If the battery is not holding a charge it may mean that it is not charging properly. Make certain that the charger cable is properly plugged in. It is also possible that the battery may be damaged. If you suspect that it may be, or should this issue continue to occur, please feel free to call us here at Samsung Technical Support at 1-888-987-4357.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 2 years, 5 months ago
SamsungSupport13
SamsungSupport13
-5points
0out of 5found this answer helpful.
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