Hello and thanks for reaching out!
We sincerely apologize for the frustration. The update will be pushed to your device OTA (over the air) by your carrier. Unfortunately, this can only be done by your service provider. Please reach out to your carrier for further assistance.
If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
Chat Support: http://goo.gl/ZALJm
answered 1 year, 2 months ago