Looking for Answers about samsung (Unknown)?

Hello and thanks for reaching out!

Unfortunately, we can recommend or support virus protection. I apologize for any inconveniences.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

It is not NECESSARY to install anti-virus on any Android device, however it will not harm anything and on the S3 will not affect performance. Anti-virus on an Android phone in general is more or less for people who may "root" their devices. So basically, yes you should have it because a lot of them will protect you "just in case" as well as providing "anti-theft" features (depending on the software), and no, because Google screens apps themselves for malicious software. Again, it couldn't hurt though.

I think it depends on how you are using your S3. If you do not plan to modify your Android OS or install third party software that is not approved by Google Play store you should be fine. Also remember that an anti-virus will consume the battery life faster since its running on the background all the time. I hope that helps.

No. Unless you are altering the fundamental framework of your device and allowing access from out of market apps, you should be fine.

No I would not recommend it unles you are flashing various ROMs into the phone. The S3 has enough software alone to eliminate most apps out there on the Play Store so you should do just fine.

Absolutely. Bad call if you don't IMHO. Even with all the inherent safety features of the GS3 and Google Play, bad apps (malware/adware) can and do sneak into the market. There are a few great choices available in the market (Lookout, Avast, TrustGo, Dr. Web) that offer round the clock protection and mobile location in case of misplacement or theft and that don't drain your battery much at all. AT&T disabled this functionality (remote control/find your mobile phone with Samsung Dive) in U.S. GS3's so you can't get Samsung Dive on it now. Regardless of whether you are altering the stock ROM or not (mine's bone stock), you need to make sure a high end device like this is protected just in case. It DOES serve a purpose to install anti-virus/anti-malware and location software. Don't get caught lacking if the issue would occur.

well if you used stock rom you shouldnt but if you are going to flash roms (which i dont recommend if you are a noobie) you should

Personally have never seen or heard of anyone getting a virus on an Android phone. Even in all of the dev sites (XDA, etc) have not ever read of virus issues. That is not to say it won't or can't happen.

My concern would be the toll the virus protection may have on battery life and phone performance.

absolutely you should have an anti-virus app. there are some good free and paid ones out there. i'm happy with my free version mainly because it has a "data off" button.

Hello and thanks for reaching out!

We sincerely apologize for the frustration. The update will be pushed to your device OTA (over the air) by your carrier. Unfortunately, this can only be done by your service provider. Please reach out to your carrier for further assistance.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

you need to be on a wifi connection to get the latest firmware update. kies does not supply this update from AT&T

Still have not got update. Bad Phone or Bad At&t? This update came out on Sept 19 and here it is Oct 9 and still no luck. I never had this kinda problem with IPhone. If they dont fix this I may be changing to Windows Phone by end of the month.

try to go to application and clear the setting to ATT software update

Simply click on Apps > then the menu button > then uninstall. Apps that come pre-installed cannot be uninstalled here. You can also do this on the play store; simply search the app, find it, the click on uninstall. If you are trying to delete a folder created on the apps, click on the menu button, edit, then press and hold and drop in remove.

Several a carrier specific apps that you cannot delete. With today's phones it will hardly be an issue with taking up too much space.

An option is to make a folder and put them in it, or you can use the "hide application" option so you don't have to deal with them.

Also.. apps that you have downloaded. You can open up the play store, click on my apps, find the app you no longer want and download it that way.

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport.

Thanks and have a great day!

when u are on the burst shot mode (make sure u r on the burst shot mode) focus on a thing and hold the camera button it will do it work but its better to remove runug apps for more respond

After you select burst mode, in the upper-left corner will be a button saying "Off" next to "Best shot". You need to tap that to "On" before it'll do a burst. I don't understand why it's turned off by default.

you may not have a good data network connection

is there any error message like "message sending failed"

if you already called your service provider then you might need to reset your phone

Sounds like a network issue, because the file shouldn;t be too big.

Hello and thanks for reaching out!

Have you tried downloading the driver for your device to your computer? Driver download here: http://bit.ly/Mnm0jt (click on See All Downloads) Try removing the battery from your GS3 for about two minute and try again. You can also connect to your PC via Kies http://bit.ly/IYOujo. Try using the back USB port on your computer.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm

You could set your device to recognize the connection as well. After the download and installation of the required drivers, you should set your phone up for connection:
open system settings,
open Developer options
check the box next to "USB Debugging"
connect your device.
You should see an icon in your notification tray, click that and you should be good!

push the menu button;
choose system settings;
choose Developer options;
Check the box next to "USB Debugging";
connect your device to your pc.

Should work!

Hi!

Thanks for reaching out. This will show you how to backup your contacts via Kies: http://www.samsung.com/us/support/S....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/BG2Q.... Thank you in advance.

Have a great day!

You should also be able to backup your contacts to your Google account if you'd like by saving them directly to google.

Hi!

See here for info about S Voice: http://www.samsung.com/us/support/s....

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S. If you have an extra minute, would you mind filling out this quick survey to let us know how we are doing: https://www.surveymonkey.com/s/JGFX... . Thank you in advance.

Have a great day!

make sure that you are conencted to wifi

Put it in a PC or notebook and recover the photos. The S3 does this sometimes, don't know why. You may have gotten a bad sd card to begin with, flash media is volatile somewhat and does go bad.

Hi Justin12344,

Thank you for your inquiry. We understand that SD card needs to be reformat on your phone, SGH-I747 and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may remove SD card and reinsert it again and check if it will work.

You may also check if SD card is really damaged by trying to insert it on a laptop.

There are no configurable options on how to recover the data in SD card but if you have sync your phone with Kies, you may try restoring it on your phone.

You may use the link provided below for steps on how to restore data from Kies to your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029017&fm_seq=29185

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Thanks and have a great day!

I have the same issue. This feature would be very useful, but the suggested fix did not work for me.

There is a free app called Advanced Task KIller. Seems to work great for me.

The most accepted belief is that task killers do not help. Android is normally good about managing apps. You can help your battery life by removing unnecessary widgets and apps. Reduce the frequency of synching apps such as weather, gmail, etc. Some apps are known battery killers such as Weather Bug. Google this and you can find more. Make sure you are getting a good signal or phone will constantly search for one. Do not put phone in desk at work or you will kill battery for sure.

Good luck.

Hi Radiok,

Thank you for your inquiry. We understand that you would like to know when your Samsung SGH-I747 will be updated to Android 4.1 Jelly Bean.

Samsung is in close communication with both Google and our carrier partners to upgrade eligible devices to Android 4.1 Jelly Bean as quickly and as smoothly as possible. We are unable to provide information on any future release updates, as it may be inaccurate at the time of release. Specific models that are upgradable to Jelly Bean will vary by market. Other specifics for the Jelly Bean upgrade in the U.S. have not been announced.

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

My friend when dealing with the carries it always its up to them. The bloatware our phones and until they have done that we have to wait.

Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport

just download this to your mac(kies for mac)

samsung.com/us/kies

You can Use a memory card reader

Hi!

Unfortunately I do not see this being available at this time. Check back soon for updates.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

Hi!

Thanks for reaching out. Unfortunately you are going to need to provide a bit more info about what you are looking for. Please get back to us with further details and we will be happy to help.

If you need additional assistance, feel free to reach out to us on Twitter @samsungsupport for speedy responses in the U.S.

Have a great day!

The ATT JB upgrade is available now on Kies.

Hi ccsdec10,

Thank you for your inquiry. We understand that there is no pop up for firmware upgrade when you are trying to update your SGH-I747 to Android 4.1 Jelly Bean using Kies. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

Please restart your computer to also refresh its software.

You may try to uninstall and then reinstall again Kies on your computer.

You may use the link provided below for Kies support.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00029012&fm_seq=29180

You may use the link provided below for the steps on how to update your SGH-I747 to Android 4.1 Jelly Bean.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00050358&fm_seq=55362

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.

You can use a passive stylus not the active one