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Customer Questions & Answers for
SGH-I727

Customer Questions & Answers:
681 Questions
 | 
720 Answers

Questions & Answers for samsung SGH-I727

Question

Problems installing Windows 7 (64-bit OS) Drivers

CDC Serial Driver does not properly install when connecting my cell phone SGH-I727. Other drivers do properly install. Consequently, unable to Sync the phone in Windows Media Player.
asked 2 years, 10 months ago
garyobie2
on SGH-I727
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When you connect your phone to the computer you need to pull down the notification bar at the top of the screen. You will then see USB Connected, tap that. Then you will see the green character "Andy" with his right arm raised. Click "Connect USB storage" at the bottom of the screen and the phone will connect like a external drive and "Andy" will turn orange.

To disconnect select "Disconnect storage from PC" on the phone first and you will then disconnect it from your computer.

Hope this helps
answered 2 years, 10 months ago
adamtech
SF Bay, CA
-3points
0out of 3found this answer helpful.
Question

how do i download a movie to watch on my skyrocket

asked 2 years, 9 months ago
bobwat53
home
on SGH-I727
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
I have always simply plugged my phone into my PC, connected it as a media device, and copied the file over to a folder I created. I use MXplayer to play the files, it is free, and plays everything, I also use androexplorer to find the files and start them.
answered 10 months ago
spatula212
Seville, ohio
0points
0out of 0found this answer helpful.
answer 2
there is software called IDM (Internet Download Manager) in Google Play, download that software and install.
Thanx in Advance
Image(s)
User submitted image
answered 2 years, 3 months ago
redhot
NC
0points
0out of 0found this answer helpful.
answer 3
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
answer 4
The easiest way to download a movie is through Media Hub. There is a movie store and a TV store in Media Hub. You can either purchase or rent movies there and they will download directly to your Skyrocket.
answered 2 years, 8 months ago
MobileAlex
Burlington, NC
+1point
1out of 1found this answer helpful.
Question

how do I get Samsung drivers for my PC?

asked 2 years, 9 months ago
harleynik
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
The previous answer given is partially correct. These instructions are not accurate for Windows 7 64-bit --not sure about Windows 7 32-bit. BTW: Unlike Vista & XP the 64-bit version of Windows 7 is the defacto standard. According to Samsung Customer Support the drivers for the Sykrocket SGH-i727 have yet to be released for Win 7 64 bit. When they do a tab for software will be available at the following link http://www.samsung.com/us/support/downloads/at-t/SGH-I727MSAATT. IMHO it's poor customer service to not release drivers when the phone is open to public sale. This phone has been available for nearly 2 months and the proper drivers are still NOT available.
answered 2 years, 8 months ago
GeneD
+3points
5out of 7found this answer helpful.
answer 2
Hi HarleyNik,

It's not necessary to download a driver to sync the Skyrocket SGH-I727 with a PC. Please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5809&prd_ia_cd=N0000003&map_seq=35669&regDt=20111031163038&page_gb=D&model_name=SGH-I727&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=5

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
-13points
2out of 17found this answer helpful.
answer 3
by installing kies software.
answered 2 years, 9 months ago
jmdolphin
-4points
0out of 4found this answer helpful.
Question

How can I delete an e-mail account on my Galaxy II Skyrocket?

asked 2 years, 9 months ago
ogincxx
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
Goto email, tap menu->settings.

Select the account you want to delete and hold your finger on it.
on the popup menu tap "delete account"
answered 2 years, 7 months ago
anthony123
dallas, tx
0points
0out of 0found this answer helpful.
answer 2
Goto email, make sure you are at the screen where it lists your accounts.

press one of the accounts you want to delete - then select "delete account" when the menu pops up.

If you are in email but only see your emails - press the go back button (3rd button on the bottom) till you see the accounts listed.
answered 2 years, 9 months ago
danny174
0points
0out of 0found this answer helpful.
answer 3
Hi there,

Please refer to the link below for steps on adding email accounts to the Skyrocket SGH-I727.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5790&prd_ia_cd=N0000003&map_seq=35649&regDt=20111031131929&page_gb=D&model_name=SGH-I727&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=23

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 9 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

How do I remove City ID?

I have a SGH i727 and the App City ID pops up just after login. I don't want it, and I want to remove it. How?
asked 2 years, 9 months ago
Don7
on SGH-I727
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
City ID along with other apps like Live TV, Social Hub, AT&T Family map etc are integrated with the software of the device. They are called Bloatware and unfortunately you cannot delete them without modifying the software on the device (which is called Rooting). If you are a bit technical and do not worry about taking your chances you can try it but I personally do not recommend doing it since it will impact your warranty!
answered 2 years, 7 months ago
Sid4Sam
Madison, WI
+4points
4out of 4found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
-15points
0out of 15found this answer helpful.
answer 3
Sadly, i don't think there is a way to remove it without "rooting" your phone. Its what many call "bloatware"
answered 2 years, 9 months ago
Chrisinsocal
+5points
5out of 5found this answer helpful.
Question

How do I get samsung drivers for my pc?

asked 2 years, 9 months ago
kosenn
on SGH-I727
-4points
0out of 4found this question helpful.
3 answers
Answers
answer 1
THe current version of Kies does not support SGH-1727 on Windows 7 64-bit. BTW: Unlike Vista & XP the 64-bit version of Windows 7 is the defacto standard. According to Samsung Customer Support the drivers for the Sykrocket SGH-i727 have yet to be released for Win 7 64 bit. When they do a tab for software will be available at the following link http://www.samsung.com/us/support/downloads/at-t/SGH-I727MSAATT. IMHO it's poor customer service to not release drivers when the phone is open to public sale. This phone has been available for nearly 2 months and the proper drivers are still NOT available.
answered 2 years, 8 months ago
GeneD
+10points
10out of 10found this answer helpful.
answer 2
Download KIES http://www.samsung.com/us/kies/
answered 2 years, 9 months ago
danny174
-8points
0out of 8found this answer helpful.
answer 3
They are on a new windows update look for optional ones to update mine did not take in windows 7 though...umm:} That is why i am here
answered 2 years, 9 months ago
spiman
-3points
1out of 5found this answer helpful.
Question

How do I change fonts on my phone?

asked 2 years, 10 months ago
fmatta57
NJ
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
How do I change the font on my Samsung Galaxy S2?

(1) Go to the settings.
(2) Scroll down to "Device".
(3) Select "Display".
(4) Scroll down to "Font".
(5) Select "Font Style".
(6) Select your favorite font!
answered 5 days ago
Anonymous
United States
0points
0out of 0found this answer helpful.
answer 2
You can change the font on your phone by going into
Phone SETTINGS ---DISPLAY---SCREEN DISPLAY-----FONT STYLE. FONT STYLE is where you can change the font. You can also purchase new fonts from android market.
Thanks,
answered 2 years, 3 months ago
Jadoon
KY
0points
0out of 0found this answer helpful.
answer 3
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044577&fm_seq=45176

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

memory

whats the max memory that can be added to this phone?
asked 2 years, 10 months ago
darksidebarji
Saint Marys, OH
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The phone's internal memory is 16GB and you can add maximum memory of 32GB.
answered 2 years, 3 months ago
Jadoon
KY
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

How do you forward txt messages on the new skyrocket? I can't find it.

asked 2 years, 10 months ago
ridnwild
on SGH-I727
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Long hold on the message you would like to forward and it will bring up the message menu and the forward option is listed.
answered 2 years, 8 months ago
CodyS
+4points
4out of 4found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 10 months ago
SamsungSupport12
-3points
0out of 3found this answer helpful.
Question

How can I acess my cell phone through my laptop?

asked 2 years, 10 months ago
Janet24
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Download the Samsung Kies application on your PC or on your phone through Google Play (I have both). You can then use USB or bluetooth, or even wifi. Works great and much easier than the previous response.
answered 2 years, 2 months ago
Psoup1965
Medford, Oregon
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is there a way to change the notification sound for emails on the Skyrocket?

asked 2 years, 10 months ago
mrace41
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From the email application choose menu>More>account settings>scroll down to notification settings. You can customize it here. I personally like the Zedge Android application to find notifications, ringtones and wallpapers.
answered 2 years, 8 months ago
hullie16
Arlington, TX
0points
0out of 0found this answer helpful.
answer 2
Hi!

Sorry but I do not see that as a configurable option at this time.

Thanks.
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is the skyrocket display Gorilla glass?

asked 2 years, 10 months ago
sblavesc
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for your question!

Regarding your concern, Samsung uses a type of fortified glass to protect the touchscreen integrated into the Galaxy S II smartphones.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-4points
1out of 6found this answer helpful.
answer 2
Yes, it does have the Gorilla glass, but I always use a screen protector just in case.
answered 2 years, 10 months ago
WhoDat143
Texas
0points
1out of 2found this answer helpful.
Question

how do i stop email

asked 2 years, 10 months ago
billan1
21701
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Either delete the account, or on your phone: open settings> choose which email account you want to stop>choose account settings> Here you can change the notifications, schedule, or if you change the password to a wrong password then you will stop getting email.
answered 2 years, 10 months ago
WhoDat143
Texas
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please contact the developer as we do not support 3rd party apps or email clients.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I get a device driver for the Galaxy SII Skyrocket from ATT

I need a device driver for my new phone.
asked 2 years, 10 months ago
derrellsmith71
Fort Worth, TX
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
if u are using windows vista you have to get ATT_I727_GS_II_Skyrocket USB driver_v1_3_2200 . I got this info from the chat with support samsung. i downloaded file the installed it. then as instructed i restarted my computer and was able to connect with my phone. she said to use this if i was using vista which i was as to if it works with 7 that i dont know. hope i helped
answered 2 years ago
vinwill
Chicago, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5809

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there bluetooth headset voice dialing with this phone?

I am trying to use my plantronic bluetooth headset, but it doesn't work for voice dialing. However, the headset did work for my previous Blackberry Curve.
asked 2 years, 10 months ago
soloyolk
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Unfortunately Samsung decided to not include this functionality that is part of Android. Hopefully they will commit to providing it. Otherwise I might be looking to return mine.
answered 2 years, 9 months ago
tom314
+3points
3out of 3found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Galaxy S II Skyrocket & Android 4.0?

Hey! I just got this phone and it's amazing, but when are you going to send out the update for Android's new "Ice Cream Sandwich" OS?
asked 2 years, 9 months ago
Spirited
on SGH-I727
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Last time I checked 12/4 < 4, are we going to get an answer at least before the first HALF of 2012 is over?

"First quarter of next year (2012)
4 months, 1 week ago
west007ishcal"
answered 2 years, 4 months ago
JJBuser
New York, NY, USA
0points
3out of 6found this answer helpful.
answer 2
First quarter of next year (2012)
answered 2 years, 9 months ago
west007ish
cal
-5points
2out of 9found this answer helpful.
Question

How do I move pictures from phone to computer?

Tried emailing them to my AOL account but they never showed up. Picasa doesn't work either. The only place I've been able to send them is Facebook. Getting very aggravated.
asked 2 years, 8 months ago
itsmerry
on SGH-I727
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Use the Kies Air application. Kies Air is an application, pre-installed, that enables Wi-Fi PC-to-phone connections. You can use it to transfer media without a cable or emailing back and forth. Turn on Wi-Fi and connect to the same Wi-Fi connection as your PC. Run Kies Air application. Choose Start. You will be given a URL to enter into your PC browser. From here you'll be able to browse phone media and transfer content back and forth.
answered 2 years, 8 months ago
hullie16
Arlington, TX
-1point
0out of 1found this answer helpful.
answer 2
Connect the phone to your computer via USB. When you connect the cable, your phone should let you know that USB is connected and give you the option to use the phone as USB Storage. Turn on USB Storage and your computer will recognize the phone as an external drive. From there, just copy/paste as needed.
answered 2 years, 8 months ago
MobileAlex
Burlington, NC
-2points
0out of 2found this answer helpful.
Question

How do I transfer pictures from my phone to my computer?

asked 2 years, 3 months ago
Billyb444
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use either bluetooth to your computer or you can use Kies or you can use a free app from Google Play called andsmb which will allow you to transfer to your computer through wifi just like transfering from computer to computer. I use andsmb for pictures that I take. When I get home I just transfer everything in my picture folder all at 1 time.
answered 2 years, 2 months ago
Psoup1965
Medford, Oregon
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

You can transfer and manage your files using the USB settings. Be sure to use the original USB cable that came with your device. Usb settings: http://bit.ly/Nt8IlI

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 3 months ago
SamsungTech05
-1point
0out of 1found this answer helpful.
Question

Is my phone damaged?

My battery indicator would not go past 70% no matter how long the phone was plugged in. Then it would not go past 4%. AT&T sent out a new battery but the problem persists. No matter how long the phone is plugged into the charger it does not go past 4% even though the charge indicator shows. I have tried different chargers with no luck. Factory reset, taken out battery overninght, tried a file transfer with the usb cable (works). Is my phone damaged? I can't update software because the battery level is too low. Also it seems like the battery is holding more than a 4% charge as the phone works longer than a 4% charge would indicate while off the charger.
asked 2 years, 2 months ago
datmanslo
United States
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
i think yes
answered 2 years, 2 months ago
IBOk
dallas, texas
0points
0out of 0found this answer helpful.
answer 2
Hello and thanks for reaching out!

Make sure you use the original charging accessories that came with the device. If that still does not work, please fill out this support form http://on.fb.me/n0xqXn with your full name, full address, phone number, email address, device model number and IMEI. Please also include full details on the problem as well as the steps you have taken in attempt to remedy. When we receive this information, an agent will reach out to you directly via email.

If you need additional assistance please contact us again. You can also reach out to us via twitter or facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 2 years, 2 months ago
SamsungTech05
0points
0out of 0found this answer helpful.
Question

ICS upgrade error

I have tried uploading the new ICS for my Samsung Galaxy SII (SGH-i727). It locks up at 11% for over an hour and now my phone is frozen in Emergency Firmware Recovery! The phone won't leave this locked mode and the upgrade isn't processing. HELP!
asked 2 years, 2 months ago
Chantel126
West Palm Beach, FL, USA
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Chantel126,

I had this same problem. I called Samsung and I was told there was nothing that could be done except send my phone in to be flashed or do an insurance claim on it, because they could replace the device and they were not responsible for the update failing. I was also told that this was Googles fault of the failed update. The Samsung rep also said they do not know why AT&T and whoever else were still sending out text messages stating the SGH-i727 was available for the ICS 4.0 update. So I went to the Samsung website and it stated plain and clear the i727 update for ICS was available. I am anxiously awaiting for my phone to come back. SN: Everything that had not been backed up would be lost once the phone was flashed!!!! Grrrrr...imagine my thoughts...this happened to my phone on the 16th of July. The update became available for the i727 on my birthday July 9th! What a not so good birthday gift to me. :-(
answered 2 years, 1 month ago
PhoneTechExpert
Arkansas
+1point
1out of 1found this answer helpful.
answer 2
Hello Chantel, I apologize for your inconvenience and thank you for reaching out!

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support on Twitter & Facebook!

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 years, 1 month ago
SamsungTech05
-2points
0out of 2found this answer helpful.
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