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Customer Questions & Answers for
SGH-I727

Customer Questions & Answers:
681 Questions
 | 
720 Answers

Questions & Answers for samsung SGH-I727

Question

Problems installing Windows 7 (64-bit OS) Drivers

CDC Serial Driver does not properly install when connecting my cell phone SGH-I727. Other drivers do properly install. Consequently, unable to Sync the phone in Windows Media Player.
asked 2 years, 11 months ago
garyobie2
on SGH-I727
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When you connect your phone to the computer you need to pull down the notification bar at the top of the screen. You will then see USB Connected, tap that. Then you will see the green character "Andy" with his right arm raised. Click "Connect USB storage" at the bottom of the screen and the phone will connect like a external drive and "Andy" will turn orange.

To disconnect select "Disconnect storage from PC" on the phone first and you will then disconnect it from your computer.

Hope this helps
answered 2 years, 11 months ago
adamtech
SF Bay, CA
-3points
0out of 3found this answer helpful.
Question

how do i download a movie to watch on my skyrocket

asked 2 years, 10 months ago
bobwat53
home
on SGH-I727
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
I have always simply plugged my phone into my PC, connected it as a media device, and copied the file over to a folder I created. I use MXplayer to play the files, it is free, and plays everything, I also use androexplorer to find the files and start them.
answered 11 months ago
spatula212
Seville, ohio
0points
0out of 0found this answer helpful.
answer 2
there is software called IDM (Internet Download Manager) in Google Play, download that software and install.
Thanx in Advance
Image(s)
User submitted image
answered 2 years, 4 months ago
redhot
NC
0points
0out of 0found this answer helpful.
answer 3
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
-1point
0out of 1found this answer helpful.
answer 4
The easiest way to download a movie is through Media Hub. There is a movie store and a TV store in Media Hub. You can either purchase or rent movies there and they will download directly to your Skyrocket.
answered 2 years, 9 months ago
MobileAlex
Burlington, NC
+1point
1out of 1found this answer helpful.
Question

How do I remove City ID?

I have a SGH i727 and the App City ID pops up just after login. I don't want it, and I want to remove it. How?
asked 2 years, 10 months ago
Don7
on SGH-I727
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
City ID along with other apps like Live TV, Social Hub, AT&T Family map etc are integrated with the software of the device. They are called Bloatware and unfortunately you cannot delete them without modifying the software on the device (which is called Rooting). If you are a bit technical and do not worry about taking your chances you can try it but I personally do not recommend doing it since it will impact your warranty!
answered 2 years, 8 months ago
Sid4Sam
Madison, WI
+4points
4out of 4found this answer helpful.
answer 2
Pertaining to your query, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport13
SamsungSupport13
-15points
0out of 15found this answer helpful.
answer 3
Sadly, i don't think there is a way to remove it without "rooting" your phone. Its what many call "bloatware"
answered 2 years, 10 months ago
Chrisinsocal
+5points
5out of 5found this answer helpful.
Question

How do I get samsung drivers for my pc?

asked 2 years, 10 months ago
kosenn
on SGH-I727
-4points
0out of 4found this question helpful.
3 answers
Answers
answer 1
THe current version of Kies does not support SGH-1727 on Windows 7 64-bit. BTW: Unlike Vista & XP the 64-bit version of Windows 7 is the defacto standard. According to Samsung Customer Support the drivers for the Sykrocket SGH-i727 have yet to be released for Win 7 64 bit. When they do a tab for software will be available at the following link http://www.samsung.com/us/support/downloads/at-t/SGH-I727MSAATT. IMHO it's poor customer service to not release drivers when the phone is open to public sale. This phone has been available for nearly 2 months and the proper drivers are still NOT available.
answered 2 years, 10 months ago
GeneD
+10points
10out of 10found this answer helpful.
answer 2
Download KIES http://www.samsung.com/us/kies/
answered 2 years, 10 months ago
danny174
-8points
0out of 8found this answer helpful.
answer 3
They are on a new windows update look for optional ones to update mine did not take in windows 7 though...umm:} That is why i am here
answered 2 years, 10 months ago
spiman
-3points
1out of 5found this answer helpful.
Question

How do I change fonts on my phone?

asked 2 years, 11 months ago
fmatta57
NJ
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
How do I change the font on my Samsung Galaxy S2?

(1) Go to the settings.
(2) Scroll down to "Device".
(3) Select "Display".
(4) Scroll down to "Font".
(5) Select "Font Style".
(6) Select your favorite font!
answered 1 month, 1 week ago
Anonymous
United States
0points
0out of 0found this answer helpful.
answer 2
You can change the font on your phone by going into
Phone SETTINGS ---DISPLAY---SCREEN DISPLAY-----FONT STYLE. FONT STYLE is where you can change the font. You can also purchase new fonts from android market.
Thanks,
answered 2 years, 4 months ago
Jadoon
KY
0points
0out of 0found this answer helpful.
answer 3
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00044577&fm_seq=45176

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

how do I get Samsung drivers for my PC?

asked 2 years, 10 months ago
harleynik
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
The previous answer given is partially correct. These instructions are not accurate for Windows 7 64-bit --not sure about Windows 7 32-bit. BTW: Unlike Vista & XP the 64-bit version of Windows 7 is the defacto standard. According to Samsung Customer Support the drivers for the Sykrocket SGH-i727 have yet to be released for Win 7 64 bit. When they do a tab for software will be available at the following link http://www.samsung.com/us/support/downloads/at-t/SGH-I727MSAATT. IMHO it's poor customer service to not release drivers when the phone is open to public sale. This phone has been available for nearly 2 months and the proper drivers are still NOT available.
answered 2 years, 10 months ago
GeneD
+3points
5out of 7found this answer helpful.
answer 2
Hi HarleyNik,

It's not necessary to download a driver to sync the Skyrocket SGH-I727 with a PC. Please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5809&prd_ia_cd=N0000003&map_seq=35669&regDt=20111031163038&page_gb=D&model_name=SGH-I727&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=5

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
-13points
2out of 17found this answer helpful.
answer 3
by installing kies software.
answered 2 years, 10 months ago
jmdolphin
-4points
0out of 4found this answer helpful.
Question

How can I delete an e-mail account on my Galaxy II Skyrocket?

asked 2 years, 10 months ago
ogincxx
on SGH-I727
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
Goto email, tap menu->settings.

Select the account you want to delete and hold your finger on it.
on the popup menu tap "delete account"
answered 2 years, 8 months ago
anthony123
dallas, tx
0points
0out of 0found this answer helpful.
answer 2
Goto email, make sure you are at the screen where it lists your accounts.

press one of the accounts you want to delete - then select "delete account" when the menu pops up.

If you are in email but only see your emails - press the go back button (3rd button on the bottom) till you see the accounts listed.
answered 2 years, 10 months ago
danny174
0points
0out of 0found this answer helpful.
answer 3
Hi there,

Please refer to the link below for steps on adding email accounts to the Skyrocket SGH-I727.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5790&prd_ia_cd=N0000003&map_seq=35649&regDt=20111031131929&page_gb=D&model_name=SGH-I727&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=23

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 10 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

memory

whats the max memory that can be added to this phone?
asked 2 years, 11 months ago
darksidebarji
Saint Marys, OH
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The phone's internal memory is 16GB and you can add maximum memory of 32GB.
answered 2 years, 4 months ago
Jadoon
KY
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

How do I sync my Galaxy Skyrocket mobile phone to my 2003 outlook calendar and contacts on my PC

asked 2 years, 11 months ago
Anonymous
Scottsdale, AZ
on SGH-I727
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
The easiest way is to download google calendar connect for your pc. It will sync your outlook calendar and your phone through your gmail account. Another plus is by doing this each computer that you have the google calendar sync on will sync all of your outlook calendars. You can update from one and have it on all.
answered 2 years, 3 months ago
Psoup1965
Medford, Oregon
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Try the following steps below:

1. From Outlook on the computer, click on Calendar.
2. Select the specific date to synchronize. Click on File and select Save As from the drop down.
3. Save the calendar events to a file.
4. Log-in on the Windows Live e-mail associated with the Windows Phone 7 device and click on Calendar.
5. On the Windows Live e-mail calendar, click on Subscribe.
6. Select Import/Export from the drop down. Click on Import from an ICS file, then click on Browse to locate the calendar file saved.
7. Once calendar file is located, select the file and click on open.
8. Once calendar file selected, click on "Import to an existing calendar". Select either "Only keep the new events or Only keep original events". Finally, click on Import Calendar.
9. The calendar events will then load. At this point the process should not be interrupted.
10. Once the calendar has been successfully imported, click on Done.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
-2points
0out of 2found this answer helpful.
Question

Will the Skyrocket phone get upgraded to Android OS v4 once it is made available?

I am considering buying the new Skyrocket phone on the AT&T network but worried that it is only running Android OS V2.3.5.
Could you please confirm that the Skyrocket will be upgraded to Android OS v4.0 (ICS - Ice Cream Sandwich) once it is made available?
Thank you,
Guy
asked 2 years, 11 months ago
Guyguy818
USA
on SGH-I727
-3points
0out of 3found this question helpful.
2 answers
Answers
answer 1
Check the URL below:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046726&fm_seq=49755#

Thanx in Advance
Image(s)
User submitted image
answered 2 years, 4 months ago
redhot
NC
-1point
0out of 1found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not have any information about this update yet. Check back with our website, follow us on Twitter or reach out to us on Facebook. As soon as we get information we will post it.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
or try
Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
-8points
0out of 8found this answer helpful.
Question

How do you forward txt messages on the new skyrocket? I can't find it.

asked 2 years, 11 months ago
ridnwild
on SGH-I727
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Long hold on the message you would like to forward and it will bring up the message menu and the forward option is listed.
answered 2 years, 10 months ago
CodyS
+4points
4out of 4found this answer helpful.
answer 2
Hello and thanks for reaching out!

Unfortunately I do not see any configurable options to meet your request.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 11 months ago
SamsungSupport12
-3points
0out of 3found this answer helpful.
Question

How can I acess my cell phone through my laptop?

asked 2 years, 11 months ago
Janet24
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Download the Samsung Kies application on your PC or on your phone through Google Play (I have both). You can then use USB or bluetooth, or even wifi. Works great and much easier than the previous response.
answered 2 years, 3 months ago
Psoup1965
Medford, Oregon
0points
0out of 0found this answer helpful.
answer 2
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Is there a way to change the notification sound for emails on the Skyrocket?

asked 2 years, 11 months ago
mrace41
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
From the email application choose menu>More>account settings>scroll down to notification settings. You can customize it here. I personally like the Zedge Android application to find notifications, ringtones and wallpapers.
answered 2 years, 9 months ago
hullie16
Arlington, TX
0points
0out of 0found this answer helpful.
answer 2
Hi!

Sorry but I do not see that as a configurable option at this time.

Thanks.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How do I get a device driver for the Galaxy SII Skyrocket from ATT

I need a device driver for my new phone.
asked 2 years, 11 months ago
derrellsmith71
Fort Worth, TX
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
if u are using windows vista you have to get ATT_I727_GS_II_Skyrocket USB driver_v1_3_2200 . I got this info from the chat with support samsung. i downloaded file the installed it. then as instructed i restarted my computer and was able to connect with my phone. she said to use this if i was using vista which i was as to if it works with 7 that i dont know. hope i helped
answered 2 years, 1 month ago
vinwill
Chicago, IL, USA
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5809

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is the skyrocket display Gorilla glass?

asked 2 years, 11 months ago
sblavesc
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for your question!

Regarding your concern, Samsung uses a type of fortified glass to protect the touchscreen integrated into the Galaxy S II smartphones.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
-4points
1out of 6found this answer helpful.
answer 2
Yes, it does have the Gorilla glass, but I always use a screen protector just in case.
answered 2 years, 11 months ago
WhoDat143
Texas
0points
1out of 2found this answer helpful.
Question

how do i stop email

asked 2 years, 11 months ago
billan1
21701
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Either delete the account, or on your phone: open settings> choose which email account you want to stop>choose account settings> Here you can change the notifications, schedule, or if you change the password to a wrong password then you will stop getting email.
answered 2 years, 11 months ago
WhoDat143
Texas
0points
0out of 0found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please contact the developer as we do not support 3rd party apps or email clients.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there bluetooth headset voice dialing with this phone?

I am trying to use my plantronic bluetooth headset, but it doesn't work for voice dialing. However, the headset did work for my previous Blackberry Curve.
asked 2 years, 11 months ago
soloyolk
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Unfortunately Samsung decided to not include this functionality that is part of Android. Hopefully they will commit to providing it. Otherwise I might be looking to return mine.
answered 2 years, 10 months ago
tom314
+3points
3out of 3found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience. Unfortunately, there is no configurable way to perform this on your device.

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

does the i727 have a LED notification light?

asked 2 years, 10 months ago
chuchusmommy
michigan
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, unfortunately, it does not. There is, however, an application available in the Android Market called "NoLED" that provides LED functionality for phones without the notification LED feature. Maybe it will help.
answered 2 years, 10 months ago
vertigocreative
West Texas
+4points
4out of 4found this answer helpful.
answer 2
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5799

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 10 months ago
SamsungSupport9
-9points
0out of 9found this answer helpful.
Question

why cant my computer install the skyrocket drivers it needs from the internet?

im trying to connect my skyrocket, im running vista
asked 2 years, 10 months ago
nima
oc
on SGH-I727
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
download KIES from samsung - this will install the drivers you need + samsungs software to sync media/contacts/etc (you dont need to use kies if you dont want)

but kies does incldue the usb drivers.
answered 2 years, 10 months ago
danny174
-2points
0out of 2found this answer helpful.
answer 2
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 10 months ago
Samsung10
-3points
0out of 3found this answer helpful.
Question

failed

want to down load data to my computer. failed- asked for driver. is there one or am I doing something wrong?
asked 2 years, 10 months ago
ajshibona
on SGH-I727
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
download and use KIES

http://www.samsung.com/us/kies/
answered 2 years, 10 months ago
danny174
-1point
0out of 1found this answer helpful.
answer 2
If you install Samsung's "Kies" software, your drivers should be installed at the same time. You can get the software at the following link:

http://www.samsung.com/ca/support/mobilesoftwaremanual/mobilesoftwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
answered 2 years, 10 months ago
vertigocreative
West Texas
-2points
0out of 2found this answer helpful.
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