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Customer Questions & Answers for
SGH-I547

Customer Questions & Answers:
16 Questions
 | 
14 Answers

Questions & Answers for samsung SGH-I547

Question

Why does my Rugby Pro keep restarting?

In the first month I have owned my phone it has re-booted at least 10 times. Every time the phone has re-booted I have not been touching any buttons. This started shortly after I purchased the phone and I first chalked it up to updates.

This problem has continued with re-booting 3 times in the last 2 days.

Samsung is telling me I have to send the phone back to them so they can look at it.
asked 1 year, 10 months ago
IronicStompin
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi IronicStompin,

Thank you for your inquiry. We understand that your phone, SGH-I547 keeps restarting and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

You may also check if your phone is fully charged.

Please check the information listed below for the charging time for your phone.

Initial charging time: 6-8 hours
Regular Charging time:2-4 hours

Please make sure that you are using a Samsung genuine charger and battery.

You may also drop by at your service provider's corporate store to try using a different battery or charger to check if it would work.

If any of these won't work, you may try performing a Factory Data Reset on your phone.

You may use the link provided below for steps on how to perform Factory Data Reset on your phone.

Note: Please copy and paste the entire link on the search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00050602&fm_seq=55606

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

Swype not working in calendar

Hi Samsung,

We like our new rugby pro phones. However, we have noticed the swype feature doesn't work in the calendar app and we can't figure out any reason why, it has the same keyboard settings as any other app.

Is it a bug?

Thanks

Chud
asked 1 year, 10 months ago
Chud
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chud,

Thank you for your inquiry. We understand that Swype is not working on the calendar of your phone, SGH-I547 and we do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 10-15 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, you may try to reset Swype on your phone.

1. From the home screen, tap on Menu Key, tap on Settings, tap on Manage Applications, tap on All, scroll and look for the application Swype and tap on reset or clear data.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 10 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Docking my cell phone

I just got in the Samsung multi-media dock but I can't get my Rugby Pro to plug in even if the website said its capable with my cell phone. I thank its the little port cover tab getting in my way. Is there a way to temperay remove this tab?
Image(s)
User submitted image
User submitted image
User submitted image
asked 1 year, 9 months ago
Wolfknight
Texas, USA
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Wolfknight,

Thank you for your inquiry. We understand your concern about connecting your Samsug multi-media dock to your samsung SGh-I547 and you would like to know if you can temporary remove the tab.

Please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work.

You can reach the Accessories Department by dialing toll-free 1-888-757-0250 or 1-888-987-4357 and choosing option:

3 for Mobile Accessories
1 to Purchase Genuine Samsung Accessories

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I keep losing service and need to restart inorder for service to be restored

this problem has been happening since i got the phone. It is fully charged. I am unable to make calls many times a day until I restart the phone
asked 1 year, 9 months ago
Maemop
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Maemop,

Thank you for your inquiry. We understand that your SGH-I547 is losing service and you need to restart it in order for it to be fixed. We do apologize for the inconvenience this might have caused you.

You may try performing a soft reset on the phone as a basic troubleshooting step to fix it, by taking out the battery for at least 15-30 seconds, then put the battery back in again and turn it back on to refresh the software.

If the soft reset won't work, we recommend you to contact your Service Provider to check if there's a network issue or outage in your location, as they can provide you available options to fix network connection on your phone in a timelier manner.

You may reach AT&T at 1-800-331-0500 for further assistance.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
-3points
0out of 3found this answer helpful.
Question

When will the Rugby Pro be available in stores again?

The Rugby Pro seems to be out of stock or unavailable everywhere, when will it be available again? Anyone know where to get one?
asked 1 year, 8 months ago
Khp5568
on SGH-I547
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hello and thanks for reaching out!

Go to this link http://bit.ly/oH8cKX and type in the phone into the search bar and it will bring up different carriers for the device and different locations to purchase.

If you need additional assistance please contact us again. You can also reach out to us via Twitter or Facebook for quicker responses.

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!
twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Chat Support: http://goo.gl/ZALJm
answered 1 year, 8 months ago
SamsungSupport
SamsungSupport
-7points
0out of 7found this answer helpful.
Question

How do I turn off the "page one of X" when swiping between home screen pages?

Ever since ATT updated me to Jelly Bean, my phone "talks" to me ONLY when going between pages on the home screen. "Page one of six", "page two of six", etc... I've found that if I turn the volume down on media, it goes away, but then I cannot listen to tunes.

It does not seem to be "Talk Back" as that is off.

Both my girl and a coworker have then same phone, and neither of theirs do this. I've looked through darn near ALL the possible settings and cannot find where I turn this off. Am I just 'special'?

HELP!!
asked 1 year, 8 months ago
ShamusMTB
Colorado, USA
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your correspondence!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If you need additional support please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

How can I set phone up to alert on new e-mails

asked 1 year, 8 months ago
ggold
Florida, USA
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps. Scroll to page 100 for details on how to set notifications for new email.

http://bit.ly/14oN0Gh

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 7 months ago
SamsungTech01
-1point
0out of 1found this answer helpful.
Question

When I assign a custom notification alert to a contact, the device still plays the default notification. How can I fix this?

asked 1 year, 7 months ago
JRFisher1
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JRFisher1,

Thanks for your question. We will need more information to better support you. You can reach out to us at @SamsungSupport (Twitter) or www.facebook.com/samsungsupport (Facebook).

Thanks!
answered 1 year, 6 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

USB Host

Is there any possibility to deliver a firmware upgrade which enables USB Host / USB audio capabilities to the Rugby Pro ?. I miss these features from my former Galaxy SIII'
asked 1 year, 5 months ago
gescolar
on SGH-I547
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Gescolar!

Thanks for reaching out to us! We do not have any details on any upcoming software updates for the Rugby Pro at this time. In addition we appreciate your interest in sharing your idea with Samsung. However, our long-standing company policy does not allow us to accept or consider suggestions for product improvements other than those we have specifically requested. We appreciate you taking the time to share your feedback with us.

Thank You,
answered 1 year, 4 months ago
SamsungSupport
SamsungSupport
0points
0out of 0found this answer helpful.
Question

CALANDER?

How do I sync my calendar on my phone to my tablet?
asked 1 year, 4 months ago
lapdog102
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello lapdog102,

In order to assist you, we will require more information, including the type of tablet you're using as well as the type of calendar you'd like to sync.

Please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @SamsungSupport for speedy responses in the U.S.

Chat Support: http://goo.gl/ZALJm

Thanks and have a great day!
answered 1 year, 4 months ago
SamsungTech01
0points
0out of 0found this answer helpful.
Question

How do I clear the ongoing notifications?

There are a half dozen partially downloaded photos for Facebook that I can't clear.
asked 1 year, 2 months ago
dls1969
Missouri, USA
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
dls1969,

Hello there. Thank you for reaching out. We do not have enough information to accurately support you with this matter.

If you are inquiring about performing a task within the Facebook application your best point of contact for assistance will be Facebook's customer support team.

If you are in fact inquiring about performing a task within a preloaded application, such as the gallery, please resubmit your question with additional details.

Thanks again!
answered 1 year, 2 months ago
SamsungJC
0points
0out of 0found this answer helpful.
Question

why cant I get internet whennconnected to wi fi at home when it works everywhere else

I cant connect to internet at home but fine every place else in the world? Help. No email. Nada. Its a data nightmare I can no longer afford
asked 1 year, 1 month ago
Roborino
houston
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your inquiry!

Double check your router's settings - password, device limit, security settings, firewall, etc.

Try putting in the information for the Wi-Fi but put a incorrect password and try connecting. Once that fails, put in the correct password and try again.

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 10 months ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

Any have a phone get hot?

My phone started to make a popping sound and then it would get real hot. This would happen about every hour.
asked 11 months ago
grbcoke
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your inquiry!

We'd like to assist you. If you can, please fill out this form and well have a agent contact you.

https://www.facebook.com/samsungsupport/app_158125230916392

If you require further assistance, feel free to submit another inquiry here or reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 10 months ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

Samasung Mobile MTP Device wont install

I have the Rugby i547 phone and I am running Windows 32 bit. I have recently tried to install the software provided by your website in an effort to gain communication between my two devices. When I run the installer all components but the MTP Device install. I get an error saying:

"Windows found driver software for your device but encountered an error while attempting to install it. This device cannot start. (Code 10)"

I have tried to uninstall the application, restart, reinstall with no success. I have also tried deleting the USB driver "Samsung Mobile USB Composite Device" and reinstalling it.

I have not been able to figure out the issue that is taking place.

Any help would be appreciated.

Thanks,
asked 4 months, 3 weeks ago
apcrabtree
on SGH-I547
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
apcrabtree, thanks for your inquiry!

We would need more information on your computer and device so that we can properly assist you. Please reach out to us on our other available channels. You can visit them here:

twitter.com/SamsungSupport (@samsungsupport)
facebook.com/SamsungSupport
Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 4 months, 2 weeks ago
SamsungTech09
0points
0out of 0found this answer helpful.
Question

my samsung rugby pro just started showing a red line around the screen

when i turn on my rugby pro sgh 1547 a red line around the screen flashes, and even when i go to my apps the red line will flash. what is causing this and will it hurt my phone. thanks bryian
asked 10 months ago
consernd
on SGH-I547
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Lag and crash with bluetooth

Phone gets very slow when the bluetooth is turned on, even if it isn't connected to a bluetooth device. It can take over two minutes to get past the lock screen. Keyboard becomes unresponsive. Apps are slow to open or will not open at all. In many cases the phone will restart automatically.

These problems only occur when the bluetooth is turned on. The phone operates fine without.
asked 3 weeks, 1 day ago
CrankySaint
on SGH-I547
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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