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Customer Questions & Answers for
SGH-A927

Customer Questions & Answers:
501 Questions
 | 
516 Answers

Questions & Answers for samsung SGH-A927

Question

Isn't there a firmware upgrade for the SGH-A927?

asked 2 years, 8 months ago
shahoudj
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

While in a call, dealing with voicemail, I am asked to enter a number. How do I do this without sliding open the keyboard?

With my Samsung Evergreen, I had keys on the outside that I could use. Is there any way to get numbers to appear on the touch screen when I am in a call?
asked 2 years, 8 months ago
BocaBob
Boynton Beach, FL
on SGH-A927
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

How do i access the mp3's i syned onto my phone from my pc?

asked 2 years, 8 months ago
kittykaos
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

When I try to pull up music that I have in "my stuff" , "Sounds", it says "Unsupported File Type", WHAT DOES THIS MEAN?

i got new phone and copied all sim cards old and new and I have a microSD 2G memory card, plus I got my songs downloaded but now when I try to pull them up it says, "Unsupported File Type". I tried to move and copy them to other things but no luck so far. Please help.
asked 2 years, 8 months ago
einkaufs1
sealy
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

how do I unlock phone when pass word is forgotten?

asked 2 years, 8 months ago
ballen337
hamilton alabama
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How can I reset my phone key lock password?

My son forgot his key lock password. Is there a way I can bypass it or reset the phone?
asked 2 years, 8 months ago
VTXTAZ
Texas
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, the passcode for the phone is either 0000 or 00000000.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I turn the gps off the camera?

asked 2 years, 8 months ago
kroyama
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Very Short Battery Life

I have had this phone for about a month. The first couple weeks the phone went all week on a single 100% charge. Then it dropped to about 3 to 4 days. Then it dropped to as little as 4 hours. Then it went back to three days. Last night I put it on my nightstand with 4 bars left and by morning it was dead 6 hours later. When it dies during the middle of the day it is while sitting unused. Is there some sort of background application running on the phone that might be affecting battery life? Blue tooth is off, I do not have a data plan with this phone so there should not be any open data applications running. All of my previous phone with my standard utlization have lasted 3 to 5 days per charge. I might be able to accept 2 days but several times it has died within 4 hours of a charge with no more then 30 minutes of talk time total and less then 10 text messages in that time.
asked 2 years, 8 months ago
NewtoFlight2
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-2points
0out of 2found this answer helpful.
Question

how can i put pics from phone to laptop

asked 2 years, 8 months ago
Anonymous
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Transfer using a Samsung USB cable. Move from one to the other in mass storage.
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Windows can't find driver software for my device. What should I do?

asked 2 years, 9 months ago
tonks5
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00023669&fm_seq=23837

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there an UNDO button for deleted contacts?

My contacts are not backed up with AT&T's Address Book and I'm pretty sure they are not on my SIM card. Any luck in retrieving my contacts?
asked 2 years, 9 months ago
NDC49
Florida
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why wont your wesite let me do a service ticket. NOT HAPPY. Phone issues.

Mobile email problems. Need help. Spoke with AT&T already and they said to contact you.
asked 2 years, 9 months ago
Anonymous
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

New PC Studio is giving me this error message: "An unregistered model has been connected. Communication cannot proceed." What next?

I went to samsung.com, to my account, and registered my Flight II cell phone. I still get the error message. How do I overcome this error message?
asked 2 years, 8 months ago
JSaxton425
Stockbridge, GA
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00023669&fm_seq=23837

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When trying to sign into youtube I am returned to the sign in screen with no indication of having entered my information wrong. how do i fix this?

I know I am entering my information right and yet it returns me to the sign in screen where I remain not signed in
asked 2 years, 8 months ago
dveeny
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact the developer as we do not support 3rd party apps.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Cracked screen!

Does anyone know how you replace the screen on a Samsung Flight 2? What replacement parts I would need?

My touch screen works, but the screen has cracks...

Thanks!
asked 2 years, 8 months ago
bethanyalma
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

error message when messaging photos

I am receiving an error message when I am trying to text a photo
asked 2 years, 8 months ago
jarrodlinda
USA
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I dropped my phone and the screen broke. Is there a way to fix it?

asked 2 years, 8 months ago
Polina
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i block and unblock incomming calls

asked 2 years, 8 months ago
jason89
hobart okla
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00003554&fm_seq=3722

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
+1point
1out of 1found this answer helpful.
Question

How do i set up speed dial

asked 2 years, 8 months ago
erdike
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00003545&fm_seq=3713

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can't find "Address Book" icon on AT&T Samsung Flight II

Can't find "Address Book" icon on AT&T Samsung Flight II
I'm trying to 1. Transfer contacts from phone memory to SIM or 2. Transfer contacts to another phone via bluetooth. Both options require access to the "Address Book" menu. This icon is not available in any menu page or even in menu layout option.
asked 2 years, 8 months ago
Waltlewis01
Seaside, CA
on SGH-A927
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00003566&fm_seq=3734

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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