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Customer Questions & Answers for
samsung Samsung Solstice™ Full Qwerty Cell Phone

Customer Questions & Answers:
928 Questions
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949 Answers

Questions & Answers for samsung Samsung Solstice™ Full Qwerty Cell Phone

Question

touchscreen not working

asked 3 years ago
TMaher
97031
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi TMaher,

Thanks for reaching out for support.

Please try a soft reset.

1. Power off
2. Remove the battery and leave it out for at least 30 seconds
3. Insert battery back into device
4. Power back on and evaluate

If the screen is still frozen after the soft reset, it may be a deeper issue that requires troubleshooting via phone. If necessary, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
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Question

how can i reset a passcode?

asked 3 years ago
Mike8998
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi there!

Thanks for your question! If the phone has a "Phone lock" and it's asking for a passcode, use 0000 or 00000000 as the default passcode.

If you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
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Question

How do i set my signature at the bottom when i send a message to someone?

Like: Hey what time is pract?
smart&crazyTT
asked 3 years, 5 months ago
tifftastic
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi tifftastic!

Thank you for sending an inquiry.

There are no configurable options available to add a signature to outgoing messages on the SGH-A887 (Solstice) handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
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Question

do your downloadable drivers work with a Mac?

asked 3 years ago
anewdeni2011
on Samsung Solstice™ Full Qwerty Cell Phone
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1 answer
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answer 1
Hi there,

Thanks for reaching out to us for support.

Unfortunately, PC Studio is only compatible on a Windows PC OS. We apologize for any inconvenience that this may cause you.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
0points
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Question

How do I unblock a phone number

asked 3 years, 5 months ago
Pamelita
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi Pamelita!

Thank you for your inquiry. To unblock a phone numbers from the Reject List follow the steps below:

From the standby screen, press Menu
Press Settings
Press Calls
Press General
Press Auto Reject
Press the trashcan to the right of the number to delete it
Press Save to keep the Auto Reject settings

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
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Question

how do I do a hard reset

the alarm icon will not go off the main screen
asked 3 years, 5 months ago
butterflybowler
Montgomery, Alabama
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi butterflybowler!

Thank you for your inquiry.

You don't need to do a hard reset to remove the alarm icon on the main screen. Here's how to remove icons from the home screen:

Open the widget bar from the home screen by tapping the arrow on the side, tap and drag the icon inside the widget bar to remove it.

Hope this helps.

We appreciate your time writing us here at Samsung!
answered 3 years, 5 months ago
SamsungSupport12
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Question

How do I change the font size on incoming text messages?

asked 3 years, 9 months ago
jpasche
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Here's the steps on how you can make the font size on the text messaging.

From the standby screen, press on menu
Select Messaging
Select Inbox
Select a message to view and then press the side volume UP key to make the font size bigger and press the volume DOWN key to make the font size smaller.
answered 3 years, 9 months ago
Samsung5
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Question

How can I remove the music player off my home screen? I'm no longer playing it so I no longer need it to show.

asked 3 years, 9 months ago
tammy12
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi, for you to remove the music player icon off your home screen, just pull out the widget bar located on the left side of the screen (press the arrow located on the lower left side) and tap and hold the music player icon and drag/slide it to the widget bar.

Have a good day
answered 3 years, 9 months ago
Samsung7
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Question

What do I do if I forgot my passcode?

I haven't used my phone in a while, and i don't remember the password. Is there an override code for it?
asked 3 years ago
Anonymous
Oklahoma
on Samsung Solstice™ Full Qwerty Cell Phone
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1 answer
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answer 1
Thanks for your question!

Regarding your concern, if you are having "PIN LOCK" or "PUK LOCK", it's a lock on the simcard and you can ask for assistance with your service provider to help you with the PUK or PIN CODE to unlock it.

If the phone has a "Phone lock" and it's asking for a passcode, use "0000” or “00000000” as a default passcode.

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years ago
SamsungSupport9
0points
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Question

My touch screen stop working can i reset it?

asked 3 years, 9 months ago
echaney
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 9 months ago
Samsung5
0points
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Question

I have a total signal loss while inside my aluminum sided camper is there a signal booster available

asked 3 years ago
Anonymous
44203
on Samsung Solstice™ Full Qwerty Cell Phone
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1 answer
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answer 1
Hello! Thanks for reaching out. This is an issue that your service provider would be better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
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Question

My daughter phone keeps freezing up, is there anything to correct this problem?

asked 3 years, 9 months ago
Bally42
Lexington, KY
on Samsung Solstice™ Full Qwerty Cell Phone
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1 answer
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answer 1
We can do minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 9 months ago
Samsung5
0points
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Question

How to transfer pictures to the memory card?

asked 2 years, 11 months ago
Murielle
on Samsung Solstice™ Full Qwerty Cell Phone
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1 answer
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answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.

Please copy + paste the following link in to your browser for more information: http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1819&AT_ID=157928#Via Memory Card

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 11 months ago
Samsung10
0points
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Question

what is a puk code?

asked 3 years, 9 months ago
mochalove
brooklyns
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
PUK means Pin Unlock Key. It is required to unlock Pin when Pin is entered 3-10 times incorrectly. PUK is saved on the SIM card.

You need to contact your service provider to get the PUK of the SIM card.
answered 3 years, 9 months ago
Samsung5
0points
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Question

can you do a text signature

asked 3 years, 9 months ago
nurseonwheels
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi, Nurseonwheels!

I would like to inform you that there are no configurable options available to add a signature to outgoing messages on your SGH-A887 (Solstice) handset.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 9 months ago
SamsungSupport9
0points
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Question

How can I save my conversations in text messages.

Right now they save individually, the ones I send and the ones I receive. My old phone saved the conversations so I could go back easily and see what I was talking about.
asked 3 years, 9 months ago
Shogun123
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Greetings!
Pertaining to your query, the message that you are wanting on the phone will be threading messages, apparently the phone doesn’t support this application on the phone.
We do appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 8 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i download my pictures from my samsung solstice to my PC?

asked 2 years, 11 months ago
fudgsickel
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1819&AT_ID=157928

If you need additional assistance or information, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do i unlock samsung solstice if i do not remember my phone lock password

asked 3 years, 5 months ago
bettyblueeyes
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi bettyblueeyes!

Thank you for your inquiry.

Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000" or "00000000".

We do not have any option to retrieve the previous password that you have set on this phone.

If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot to unlock the phone in a timelier manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i put my pictures on my computer

asked 3 years, 5 months ago
simba222
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi simba222!

Thank you for your inquiry. You may transfer you pictures from your Samsung Solstice phone to computer and use any of the listed methods below.

Via Mass Storage

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

WARNING: DO NOT DISCONNECT USB DATA CABLE DURING THE FILE TRANSFER

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the handset to create the destination folders.

To format a microSD memory card follow the steps below:
1. Insert a microSD memory card into the memory card slot, located under the battery cover.
2. From the standby screen, press Menu.
3. Press Settings
4. Scroll down then press Memory Management
5. Press Memory Card Details
6. Press Format
7. Press Yes to confirm formatting the microSD Memory Card

Caution: Do not repeatedly format a Memory Card as this shortens it's service life.

To copy or move pictures to a microSD memory card plase follow the steps below:

1. Insert a formatted microSD memory card into the memory card slot, located under the battery cover.
2. From the standby screen, press Menu
3. Presss on My Stuff
4. Press the drop down arrow, located in the top right corner, then press on Phone.
5. Press Pictures
6. Press Manage then press either Move or Copy.
7. Press the desired Photo(s) to check their box(es)
8. Press either Move or Copy
9. Press Memory Card
10. Press Pictures
11. Press Paste here to Move or Copy the Photo(s) to the microSD memory card.

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

To transfer Picture/Video files, using Windows Explorer & a USB cable, between the phone and a computer follow the steps below:

1. From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

To configure the handset's USB setting follow the steps below:

1. From the standby screen, press Menu
2. Press Settings
3. Press Connectivity
4. Press Select USB Mode
5. Press the desired USB Setting from the following:
6. Ask on Connection or Mass Storage
7. Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the computer's USB slot
3. When successfully connected, the phone will show the connected icon on the top of the display
4. If prompted, Select the Mass Storage USB setting
5. If prompted, click "Open folder to view files using Windows Explorer" on the new . 6. Removable Disk screen or open Windows Explorer manually
7. Navigate to the picture/video file location on the memory card or computer.
8. Drag n Drop or copy & paste the picture/video file into the desired destination on the computer or the Pictures or Videos folders on the handset.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 5 months ago
SamsungSupport9
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Question

how do i type in my serial number and where do i find it on my phone?

i have the samsung soltice SGH-A887 and i am trying to register it on here and i found my IMEI number and it keeps saying invalid and im typing it directly from the sticker behind my battery so can you help me out please thank you.
asked 2 years, 11 months ago
coolio022
on Samsung Solstice™ Full Qwerty Cell Phone
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answer 1
Hi there,

The Serial Number can be found on your phone on the label beneath the battery. Serial Number is the ESN number of the phone.

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Samsung Mobile Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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