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Customer Questions & Answers for
samsung Samsung Impression™ Full Qwerty Touchscreen Cell Phone

Customer Questions & Answers:
1,405 Questions
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1,432 Answers

Questions & Answers for samsung Samsung Impression™ Full Qwerty Touchscreen Cell Phone

Question

Mt touch screen Does not work is there any way to retreive text messages?

asked 3 years, 5 months ago
chippy
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi!

If the touch screen is not working on the phone, then you can only retrieve the text messages saved on the SIM card’s memory. If you want to retrieve the text messages saved on the phone, then there would be no configurable options to retrieve that information. However, you may try to contact your Service Provider for other option.

With regards to the touch screen that is not respopnding, you may first to try to do a soft reset on the phone which is by removing the battery at the back of the phone for about a minute then put it back on your phone. After which, you may try to navigate your screen once more to check if it will become more responsive.

If your phone is not doing anything, the screen won’t work or respond to any touch, most issues may be resolved with minimal troubleshooting. If after troubleshooting, the handset still not working then we can set up a repair on your product. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair; our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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Question

Does the Model SGH-A877 phone support voice dialing

asked 3 years, 5 months ago
Freddiest
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
The SGH-A877 does not feature a voice dial application.
answered 3 years, 5 months ago
Samsung5
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Question

If my touchscreen quit working and didn't back up info to sim, how do I transfer to my new phone?

My original phone's touchscreen stopped working and I had not saved my data (passwords,pictures,music, etc) to the sim card. Now I need that data to put in my new phone. Is there a way to do that?
asked 3 years, 5 months ago
alenae19
Washington Court House, OH
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi, since the touch screen of your phone quit working there are no configurable options for you to transfer information to your new phone.

Have a good day
answered 3 years, 5 months ago
Samsung7
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Question

HOW DO U SET A PHONE NUMBER FOR SPEED DIAL ON THE IMPRESSION?

asked 3 years, 5 months ago
BROWNEYEGIRL
LOUSIAIAN
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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The only traditional speed dial number that functions is number 1 for voicemail. Press on Dial then press and hold down the number 1 key to check your voicemail. However, within the widget bar is a widget called Top Five (Speed Dial) which allows you to quickly place calls to the top five of the contact entries in the Contact Favorites list. In addition, once you have stored phone numbers in the Address Book, you can also add them to your Contact Favorites list for quick dialing.

Note: If the Contact has multiple phone numbers, the default number is called

--------------------------------------------------------------------------------

To add contacts to the contact favorites list follow the steps below:

1.From the standby screen, press Contacts
2.Press the Contacts drop down arrow, located in the top right corner, then press Favorites
3.Press Add then press the desired Contact
4.Continue step 3 until all Contact Favorites have been added
Note: If the Contact has multiple phone numbers, the default number is called

Note: The Top Five Contact Favorites (Speed Dial) must be an active widget

To speed dial the Top Five Contact Favorites follow the steps below:

1.From the standby screen, open the widget bar
2.Drag the Top Five (Speed Dial) widget to the display screen
3.Press on the Contact to move it to the center of the Top Five
4.Press the Contact to place the call
Tip: Drag the Top Five favorites widget to the display screen for quicker dialing (For instructions click here)

Note: If the Contact has multiple phone numbers, the default number is called

--------------------------------------------------------------------------------

To quickly place calls to your Contact Favorites follow the steps below:

1.From the standby screen, press Contacts
2.Press the Contacts drop down arrow, located in the top right corner, then press Favorites
3.Press green phone icon to the right of the desired Contact to place the call
Note: If the Contact has multiple phone numbers, the default number is called
answered 3 years, 5 months ago
Samsung5
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Question

What do I need to set on my phone to recieve a picture text message?

asked 3 years, 5 months ago
daddys12
searcy , AR
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.

Regarding the issue of your phone that you would like to set up the phone so you can receive picture messages, you need to contact your Service Provider so they can check and configure the Multimedia Settings of your phone.

Thank you for choosing Samsung.
answered 3 years, 5 months ago
Samsung4
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Question

camera will freeze when you try to use it

asked 3 years, 5 months ago
lisaprays4u
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Please soft reset the phone first (turn off and remove the battery for about a minute and put it back in the phone and turn it on again). If the phone still freezes then I would recommend you to please contact Samsung Technical Support 1-888-987-4357 Direct Hotline for further troubleshooting assistance. Otherwise you will be offered to send the phone to Samsung Service Center to evaluate and repair it. The repair is Free as long as it is In-Warranty and has no physical and water damage on it. Other information will be explained on the call.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
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Question

Is there any way to add voice dial to an AT&T Samsung Impression A877

I would like to be able to use voice dial while using a bluetooth accessory.
asked 3 years, 5 months ago
wwbearmaker
Oklahoma
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
The SGH-A877 does not have the voice dial application.

We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.
answered 3 years, 5 months ago
Samsung5
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Question

how do i perform a soft reset if my screen doesnt work

i have a impression and my screen doesn't work what can i do
asked 3 years, 5 months ago
pookie2
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Greetings!

Please follow this step on your phone. Power down the phone and removed the battery, let the battery out for at least 10-20 seconds. Then put back the battery on the phone and power it on. Please try to calibrate the phone again. If this Troubleshooting steps didn’t work please call our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 5 months ago
SamsungSupport11
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Question

how do i use quick response codes?

asked 3 years, 5 months ago
Emptynester
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi!

Are you referring to auto reply for text messaging? Or are you calling for speed dialling? We need further information.

Please call the Samsung Customer Care at your earliest convenience
through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 5 months ago
SamsungSupport12
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Question

if my touch screen fails to respond is there anyway to reset the phone and bring it back to the original calibration screen when i purchased phone?

my touchscreen does not respond and it is not broken cracked or damaged.
asked 3 years, 5 months ago
maniloco
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
The way to calibrate the phone's touchscreen is by performing the Reset, however if it will not respond by tapping the touchscreen during the calibration then the next option will be to send it to Samsung Service Center for evaluation and repair. To further assist you with the Reset and repair service request, please contact Samsung Technical Support Direct Hotline 1-888-987-4357. The repair is Free for as long as it's In Warranty with Samsung and has no physical and water damage on it, shipping to and from Samsung is Free as well. The rest of the details will be be explained on the call.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
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Question

Is there an application so the Samsung Impression can have voice calling?

asked 3 years, 5 months ago
wwbearmaker
Oklahoma
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
-1point
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answer 1
We do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you might be having issues with the use of a specific 3rd party application or service, we recommend contacting the manufacturer of that application or service for compatibility and support assistance.
answered 3 years, 5 months ago
Samsung5
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Question

why is the time on messages still one hour ahead after time change

asked 3 years, 5 months ago
veckhardt
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
I would like to suggest to set thecorrect time manually then power cycle the phone for the settings to take effect.
answered 3 years, 5 months ago
samsung6
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Question

is there a upgrade for my impression

asked 3 years, 5 months ago
goober123
home
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.

Thank you for choosing Samsung.
answered 3 years, 5 months ago
SamsungSupport9
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Question

how to put songs

asked 3 years, 5 months ago
tatis
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi!

The easiest way to transfer music files to your pc is via memory card?

To transfer (Via a memory card) MP3 files, from a PC, to the Samsung phone follow the steps below:

In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders. For instructions on how to format a microSD memory card, click here.

Please note that the minimum size limit for the microSD memory card is 32MB. This handset does support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

On the PC

Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Connect the memory card reader to the PC’s USB port
Copy desired MP3 files from the PC hard drive
Paste the MP3 files into the microSD memory card's Music or Tones folder
Remove the microSD memory card from the memory card adaptor
On the Samsung phone

While in standby mode, insert the microSD memory card into the memory card slot, located on the right side under the battery cover
Press Menu
Press My Stuff
Press the drop down arrow then press Memory Card
Press Audio
Press either the Music or Tones folder
Press Manage
Press either Move or Copy
Press each MP3 file to check their boxes or press All to check all boxes
Press either Move or Copy
Press Phone
Press the Audio folder
Press either the Tones or Music folder
Press Paste Here to Move or Copy the MP3 file(s) to the handset
To transfer MP3 files from the phone to a PC follow the instructions for copying pictures/videos to a memory card, substituting MP3 file, audio and music for picures/videos, click here for instructions.

Note: Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are stored in the Music Folder. You can not set an MP3 file as a ringtone if it is larger than 300 KB.

Thank you for writing us!

Samsung Technical Support Tea
answered 3 years, 5 months ago
SamsungSupport12
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Question

Is a software update available?

asked 3 years, 5 months ago
vodixon
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Please feel free to check back with us periodically for updates.
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do you change the theme on a Samsung Impression?

I recently purchased a Samsung impression and I was wondering if it is possible to change the background theme from having a black background with white text to having a white background with black text, as the default theme is difficult for me to read from. Thanks very much for your time.
asked 3 years, 5 months ago
RosalindF
North Chicago, IL
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Thank you for your inquiry.
The only configurable option that is available with the Samsung Impression is changing the wallpaper and not the theme. And you can also only change the font type of it.
To change the Display Wallpaper follow the steps below:
From the standby screen, press Menu
Press Settings
Press Display and Light
Press Wallpaper
Press Pictures
Press the desired Picture to view it
Press Set to save the image as the Display Wallpaper
Tip: Press the plus sign (+) to enlarge the picture and press to Rotate it too.
To change the menu font type (Including Dialing font) follow the steps below:
From the standby screen, press Menu
Press Settings
Press Display and Light
Press Font Type
Press the desired Font Type
Press Save to keep the menu Font Type setting.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
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Question

How can I change the font on the text messages I receive? Mine are huge!

I hate how when I am viewing a photo it won't stay still, the photos just roll by and it drives me crazy/
asked 3 years, 5 months ago
Beckyrae
Cincinnati
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi!

Sorry for the inconvenience.

Open a text message from your Inbox and use the up and down volume keys on the side of the phone to adjust the font size.

Please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

touch screen not working

touch screen stopped working. found code for master reset on qwerty keyboard and still doesnt work.
asked 3 years, 5 months ago
jmmocha
MI
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
We can do minimal troubleshooting to your phone. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 5 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I load music onto my Samsung SGH-A877

asked 3 years, 5 months ago
DebbieK
New Britain, CT
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
You can download songs/music files from your computer to your phone. I have here the instruction on how you can do it.

To transfer Picture/Video files, using Windows Explorer & a USB cable, between the phone and a PC follow the steps below:

1.From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

To configure the handset's USB setting follow the steps below:

1.From the standby screen, press Menu
2.Press Settings
3.Press Connectivity
4.Press Select USB Mode
5.Press the desired USB Setting from the following:
◦Ask on Connection
◦Samsung PC Studio
◦Media Player
◦Mass Storage
6.Press Save to keep the USB Mode setting

2.Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
■When successfully connected, the phone will show the connected icon on the top of the display

3.If prompted, Select the Mass Storage USB setting
4.If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
5.Navigate to the picture/video file location on the memory card or PC
6.Drag n Drop or copy & paste the picture/video file into the desired destination on the PC or the Pictures or Videos folders on the handset

NOTE: You can also purchase music files from your current service provider. You can ask them on how you can have files from them including games and other media files that surely will play to your handset.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I transfer my contacts on my samsung a877 to my PC?

asked 3 years, 5 months ago
gwf911
on Samsung Impression™ Full Qwerty Touchscreen Cell Phone
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answer 1
Hi!

I would like to inform you that there are no configurable options to transfer your contacts to computer. The handset can only back up media files directly to PC.

Samsung Technical Support
answered 3 years, 5 months ago
SamsungSupport9
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