Looking for Answers about samsung Samsung Impression™ Full Qwerty Touchscreen Cell Phone?

I believe there is a design flaw with the video cable in this cell phone. The same thing happened to me. I took my phone apart and discovered the video cable had cracked due to opening and closing the slider.

You can't recalibrate if the calibration is so far off you can't even get to the menu. You will need to contact Samsung or your wireless provider.

Hi, Mblbjb!

The SGH-A877 (Impression) handset features four different methods to transfer pictures from the phone to a PC. The steps for each are detailed below:

Please Note: The SGH-A877 (Impression) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

>Via the New Samsung PC Studio

Important! The Bluetooth feature must first be disabled before initiating a USB connection with the handset. Prior to connecting the USB cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of PC Studio, go to http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000000&prd_mdl_cd=SGH-A877RBAATT&prd_mdl_name=SGH-A877

Note: The SGH-A877 (Impression) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture/Video files, using the New Samsung PC Studio & a USB cable, to or from a PC follow the steps below:

1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

• From the standby screen, press Menu
• Press Settings
• Press Connectivity
• Press Select USB Mode
• Press the desired USB Setting to Samsung PC Studio
• Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot

 When successfully connected, the phone will show the connected icon on the top of the display

3. If prompted, Select the PC Studio USB setting
4. The New Samsung PC Studio program will automatically appear on the PC
5. Click on the SGH-A877 icon , located in the top right corner, to open a box showing the handset's internal memory
6. Double click on the Pictures or Videos folder (Internal Memory)
7. Click on the My Computer icon , located in the upper left corner, to open a box showing the PC's internal memory
8. Navigate to the PC's picture or video location or destination
9. Drag and Drop or Copy (or Cut) and Paste the pictures or videos between the My Computer box and the SGH-A877 box or vice versa

>Via Windows Explorer (Mass Storage using USB Cable)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the handset to create the destination folders.

STEPS HOW TO FORMAT SD CARD ON THE HANDSET:

• Insert a microSD memory card into the memory card slot, located on the right side under the battery cover
• From the standby screen, press Menu
• Press Settings
• Scroll down then press Memory Management
• Press Memory Card Details
• Press Format
• Press Yes to confirm formatting the microSD Memory Card

Caution! Do not repeatedly format a Memory Card as this shortens it's service life

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

1. From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

• From the standby screen, press Menu
• Press Settings
• Press Connectivity
• Press Select USB Mode
• Press the desired USB Setting to Mass Storage
• Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot

 When successfully connected, the phone will show the connected icon on the top of the display

3. If prompted, Select the Mass Storage USB setting
4. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
5. Navigate to the picture/video file location on the memory card or PC
6. Drag n Drop or copy & paste the picture/video file into the desired destination on the PC or the Pictures or Videos folders on the handset

>Via Memory Card

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the phone, in order for the phone to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB.

Note: This phone will support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.
To learn how to format the microSD memory card, using the phone.

WARNING: Formatting the microSD Memory Card will permanently erase all data
To transfer pictures (via a memory card), from the SGH-A877 (Impression) phone, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot, located on the right side under the battery cover
2. When correctly inserted, the memory card icon is displayed
3. From the standby screen, press Menu
4. Press My Stuff
5. Press Pictures or Videos to view the contents
6. Press Manage
7. Press either Move or Copy
8. Press each image to check their box or press All to check All boxes
9. Press either Move or Copy
10. Press Memory Card
11. Press Paste Here to Move or Copy the Photo(s)/Video(s) to the microSD memory card
12. Remove the microSD memory card from the memory card slot
13. Insert the microSD memory card into the memory card adaptor
14. Insert the memory card adaptor into the memory card reader
15. Insert the memory card reader into the USB slot on the PC
16. Navigate to the desired Photo/Video destination location, using Windows Explorer, then paste the Photo(s)/Video(s) into the destination on the PC
Via Bluetooth

Note: Both Bluetooth devices MUST support Bluetooth FTP (File Transfer Profile)
To transfer (via a Bluetooth adaptor) Photo/Video files, from the Samsung SGH-A877 (Impression) phone, to a PC follow the steps below:

On the Samsung SGH-A877 (Impression) phone

1. From the standby screen, turn Bluetooth On
2. Change the phone’s Bluetooth visibility to On

 To learn how to Turn On Bluetooth

• From the standby screen, press Menu
• Press Settings
• Press Connectivity
• Press Bluetooth
• Press the Bluetooth icon below to enable or disable Bluetooth

Note: When enabled, the handset will show the Bluetooth icon at the top of the display

Tip: The Bluetooth feature must first be disabled before initiating a USB connection with the handset

 For Bluetooth Visibility instructions

• From the standby screen, press on Menu
• Press on Settings
• Press on Connectivity
• Press on Bluetooth
• Press on Visible
• Press on Yes to change the Bluetooth Visibility setting

Caution: When the Bluetooth Visibility is turned on, the handset is wirelessly transmitting its phone name and status to every Bluetooth device within range. This transmission can pose a security risk and incite unauthorized connection to the handset. Therefore, it is recommended that Bluetooth Visibility remain hidden until necessary. If the handset is not visible, you can still detect and connect to other Bluetooth devices, while still hiding yourself from others.

On the PC

1. Connect the Bluetooth adaptor to the PC’s USB port
2. Search for Bluetooth devices
3. Select the device to pair with the PC
4. Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
5. Using My Bluetooth Places, select File Transfer to view the phone’s contents
6. Copy the desired Photo/Video file
7. Paste the file in a PC destination

Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of said device.

Thank you for choosing Samsung.

Sincerely,
Technical Support

Hi there!

Here are the steps for you to install the micro sd card on your Samsung Impression:

Press and hold the END key to turn off the phone (if turned on)
Press down on the battery cover release and slide it down then pull the battery cover up and off.
Lift the battery up then slide it away from the phone
Gently insert a microSD memory card, gold contacts up, into the memory card slot.

Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset.

Note: The memory card icon is displayed at the top of the LCD when a memory card is inserted correctly.

Align the battery tabs with the slots at the bottom of the phone
Press the battery down until it clicks into place making sure the battery is properly installed
With the battery in position on the phone, place battery cover back on the handset then slide it up until it clicks.

About Samsung Impression, you can try to look under amazon.com or try to go to walmart or radioshack for the screen protector of your handset.

Hi there!

Yes. The SGH-a877 (Impression) handset has two different ways to transfer files between phone and computer using a USB cable. And those are via New Samsung PC Studio and via Windows Explorer (mass storage). If you want to use the New Samsung PC Studio, you will need to download the software and in Windows Explorer (mass storage), you will need a memory card. Each steps will be discuss below.

>Via the New Samsung PC Studio

Important!: The Bluetooth feature must first be disabled before initiating a USB connection with the handset. Prior to connecting the USB cable to the handset, install the latest version of the Samsung PC Studio application. This application installs the necessary USB drivers onto your PC. For a free download of PC Studio, go to http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A877RBAATT&prd_mdl_name=SGH-A877

Note: The SGH-A877 (Impression) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being copied, modified, transferred or forwarded.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

STEPS:

1. From the standby screen, insure that the USB mode setting is set to either PC Studio or Ask on Connection

• From the standby screen, press Menu
• Press Settings
• Press Connectivity
• Press Select USB Mode
• Press Samsung PC Studio
• Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot

 When successfully connected, the phone will show the connected icon on the top of the display

3. If prompted, Select the PC Studio USB setting
4. The New Samsung PC Studio program will automatically appear on the PC
5. Click on the SGH-A877 icon , located in the top right corner, to open a box showing the handset's internal memory
6. Double click on the Pictures or Videos folder (Internal Memory)
7. Click on the My Computer icon , located in the upper left corner, to open a box showing the PC's internal memory
8. Navigate to the PC's picture or video location or destination
9. Drag and Drop or Copy (or Cut) and Paste the pictures or videos between the My Computer box and the SGH-A877 box or vice versa

>Via Windows Explorer (Mass Storage)
Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality.

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the handset to create the destination folders.

TO FORMAT MEMORY CARD:

• Insert a microSD memory card into the memory card slot, located on the right side under the battery cover
• From the standby screen, press Menu
• Press Settings
• Scroll down then press Memory Management
• Press Memory Card Details
• Press Format
• Press Yes to confirm formatting the microSD Memory Card

Caution!: Do not repeatedly format a Memory Card as this shortens it's service life

Note: The minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card. However, for optimal performance Samsung recommends using a card no larger than 2GB.

To transfer Picture/Video files, using Windows Explorer & a USB cable, between the phone and a PC follow the steps below:

1. From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection

 From the standby screen, press Menu
 Press Settings
 Press Connectivity
 Press Select USB Mode
 Press Mass storage
 Press Save to keep the USB Mode setting

2. Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top of the display
3. If prompted, Select the Mass Storage USB setting
4. If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
5. Navigate to the picture/video file location on the memory card or PC
6. Drag n Drop or copy & paste the picture/video file into the desired destination on the PC or the Pictures or Videos folders on the handset.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support

Thank you for your inquiry. Please follow the steps below on how to change text message alert:

To edit a sound profile follows the steps below:
1.While in standby mode, press on Menu
2.Select Settings
3.Select Sound Profile
4.Press on the Sound Profile to be edited from the following:

oNormal
oSilent
oDriving
oOutdoor

5 From the Message screen (Use the drop down arrow): *located on the upper right corner) the drops down list are phone, call or message) Select message.

6. Press on Message Alert Type (Melody)
Press on the desired Message Alert Type from the following:

1.Melody
2.Vibration
3.Vibration & Melody
4.Mute

Press on Save to keep the Message Alert Type setting
oPress on Message Alert Tone (Message Tone 1)
Press on the desired Message Alert Tone then press on Save or press on Tones, press on the desired Tone then press on Add
oPress on the Message Alert Repetition drop down arrow
1.Press on either Once or Periodic
oSet the Alert Tone Volume setting
oScroll down then press on Vibration Pattern (Vibration 1)
1.Press on the desired Vibration Pattern
2.Press on Save to keep the Vibration Pattern setting

Note: Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. You cannot set an MP3 file as a ringtone if it is larger than 300 KB.

Tip: The handset supports the following audio file types as ringtones: MP3, MP4 / AAC, M4A, 3GP / AAC, WMA and 3GP / AMR.

Sincerely,
Technical Support

Thank you for your inquiry. If you are trying to unlock the phone and it says phone freeze, you can call our technical support so we can setup a repair on the product. If your phone is not doing anything, the screen won’t work or respond to any touch, most issues may be resolved with minimal troubleshooting by taking the battery ourt and putting it right back again, if that didn’t work, still you need to call us so we can set up a repair on your product.

We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $75.36 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Thank you for choosing Samsung.

Sincerely,
Technical Support

Hi Cyni!

Thank you for your correspondence.

Regarding your concern, we recommend formatting the microSD memory card inserted on the Samsung Impression™ Full Qwerty Touchscreen Cell Phone (SGH-A877), so that the phone will recognize the microsd memory card for there might be a corrupted file saved on the microSD memory card.

Note: Formatting the microSD memory card will delete all information saved on your memory card. We suggest backing up first your files saved on the microSD memory card.

To format the microSD memory card using the SGH-A877 handset, please follow the steps below:
1. Insert a microSD memory card into the memory card slot, located on the right side under the battery cover.
2. From the standby screen, press Menu.
3. Press Settings.
4. Scroll down then press Memory Management.
5. Press Memory Card Details.
6. Press Format.
7. Press Yes to confirm formatting the microSD Memory Card.

We appreciate your continued interest in Samsung products.

Hi mcnewman,

Thank you for your inquiry. Regarding your concern, world clock allows you to view the time of day or night in 100 different cities around the world, within all 24 time zones. World Clock is very useful when traveling because you can not only view your home time but also several other cities you have added to the World Clock list. You can also enable or disable the visiting time zone DST (Day Light Savings Time), if needed.

To add cities to the World Clock follow the steps below:

1. From the standby screen, press Menu
2. Press Tools
3. Scroll down then press World Clock
4. Press Add
5. Navigate to the desired city by scrolling left or right and up or down, using the stylus
6. Press the city to highlight the time zone
7. Press the sun icon to enable or disable DST, if applicable
8. Press OK to add the city to the World Clock list
9. Press Add to continue to add other cities to the World Clock list
Tip: After adding a 3rd city to the World Clock list you can designate which city is displayed as the 2nd clock

Note: Changes may not take effect until the handset is power cycled (turned off then turned on again)

We thank you for your patronage of Samsung products. Have a good day.

Hi there,

It appears that your question is not within our support boundaries and would be better addressed by your service provider. Issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your service provider. I’ve included (carrier)’s contact info below.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

This is the method I use because I cant find the Samsung Kies software at the moment. In the Samsung product support section of the website find your product and download and install the Software Drivers onto your PC. *You might need to reboot the PC

http://www.samsung.com/us/support/downloads/SGH-I897ZKAATT

*Go into the phone menu, then into APPLICATIONS, then into USB Settings.
*Change the settings to Mass Storage Drive. Press the HOME button.
* Connect the phone to your PC's USB port.
*On the phone you might have to bring down the notification bar and select to Mount the device.
* On your PC you can choose to browse the connected device's files.
*You can copy and paste from the phones folders.
* Pictures taken with the device are usually in the DCIM folder.

TONS of people are having this issue... Mine quit working after 1 YEAR which means no warranty. I do mean JUST after the 1 YEAR mark too. So no warranty and the phone isnt worth paying what they want to charge to fix it. this issue SHOULD HAVE BEEN RECALLED.

I have always bought samsung phones for the past 10 years but this particular phone has been junk from the get go. I just purchased the Samsung Galaxy and am praying that it doesn't develop touch screen issues too

Hi there!

Thank you for your correspondence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.

Some of the cables that detach from third party chargers will only power your phone. They are not pinned for data. If this is the case, you need to find a data cable. They are reasonably priced.

You can please try the default passcode which is 8 "0's". However, if it did not work to unlock the phone then you have to contact Samsung Technical Support 1-888-987-4357 Direct Hotline for further assistance. The phone should be with you on the call so that the Samsung Representative can walk you through in performing the Reset to access the phone again.

Hi KimE324!

Thank you for your inquiry.

If you want to delete a number from the reject list, please refer to the steps below.
From the standby screen, press Menu
Press Settings
Press Calls
Press General
Press Auto Reject
Press the trashcan to the right of the number to delete it
Press Save to keep the Auto Reject settings

Thank you for your continued interest in Samsung products.

I found that my memory card was causing the delay. Now the phone doesn't even recognize that there is a memory card in it at all...not sure why. However, ever since that happened, it is super fast to take a picture and load photos

Hi!

Here's a link for options on transferring pictures between your phone and your computer:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1606&AT_ID=151382

Happy Holidays!

If under warranty please do so. Taking these things apart yourself will void any warranty. If no luck try your local craigslist or your provider.