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Customer Questions & Answers for
samsung Samsung Eternity® Touchscreen Cell Phone

Customer Questions & Answers:
373 Questions
 | 
378 Answers

Questions & Answers for samsung Samsung Eternity® Touchscreen Cell Phone

Question

how to download my pictures from my phone to my computer

asked 3 years, 1 month ago
rebeccas31
on Samsung Eternity® Touchscreen Cell Phone
0points
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1 answer
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answer 1
Hi there!
Thank you for your inquiry.

Samsung does not support the transferring of pictures from the Boost SPH-M260 to a PC or laptop. Please contact your service provider for more information.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
samsung6
0points
0out of 0found this answer helpful.
Question

Is it possible to change texts to read as a conversation?

asked 3 years, 1 month ago
aplmom
on Samsung Eternity® Touchscreen Cell Phone
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answer 1
Hi aplmom!

Thank you for your inquiry.

There is no configurable option on the settings of the Samsung Eternity, to read text messages in a conversation format. You may however try to coordinate with your service provider, if there is an application that you can purchase that will allow you this functionality on the handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I just wanted to know why my email alert says that it is year 1941? And has anyone else had this happen?

It started saying that last year during the summer. One night I got an alert and it said "Aug, 4 1941"
It has been saying it ever since then.
asked 3 years, 1 month ago
JessicaWA
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
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answer 1
Hi JessicaWA!

Sorry for the inconvenience.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do i change my phone password?

I forgot my old password and now i need to change it
asked 3 years, 1 month ago
Rubenloxco
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
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answer 1
Hi Rubenloxco,

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how to I download pictures to a different computer than the one I orginal started using? samsung eternity seha867 software a867uchj3

asked 3 years, 1 month ago
thompson909
kemp,tx
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi there!

Thank you for your inquiry. Just do the same steps on how you transfer files from your other computer.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I use a generic headset

when I plug in the headset I can not hear calls through the head set
asked 3 years, 1 month ago
skeebunie
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi skeebunie,

Thank you for your correspondence. Regarding your concern, for the compatibility information of your headset with your phone, please contact the headset manufacturer to check the most updated list of compatible phone with your headset.

We appreciate your continued interest in Samsung products. Have a good day.
answered 3 years, 1 month ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do i put my saved pictures on the sd card?

the pictures are already saved on my phone. I have purchased a sd card and put it in my phone.
asked 3 years, 1 month ago
rtmcdonald8803
Bolivar, TN
on Samsung Eternity® Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

To copy or move pictures to a microSD memory card follow the steps below:

Insert a formatted microSD memory card into the memory card slot, located under the battery cover
From the standby screen, press Menu
Press My Stuff
Press Pictures
Press Manage then press either Move or Copy
Press the desired Photo(s) to check their box(es)
Press either Move or Copy
Press Memory Card
Press Pictures
Press Paste here to Move or Copy the Photo(s) to the microSD memory card

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
samsung6
0points
0out of 0found this answer helpful.
Question

How to work pandora

I have the trial version of it on the phone, but I signed up for the full version on the computer and now I can't find how to get the full version onto the phone.
asked 3 years, 1 month ago
er3ron
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi er3ron!

Thank you for your inquiry.

Regarding your concern, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the developer of that application or service for compatibility and support assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I download a Facebook app for my Samsung Eternity phone?

Facebook app for Sumsung Eternity!
asked 3 years, 1 month ago
joemaldo
on Samsung Eternity® Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi joemaldo!

Thank you for your inquiry.

we do not support third party applications. We recommend you to contact your service provider for further assistance.

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Music compatibility with Mac computer

Can I put music (MP3) on the phone from my Mac? I don't want to buy a data cable and storage card unless I know if I can do it. I believe the software is only made for Windows, but if I plug the phone into a Mac will it show up as an external drive and let me just drag songs to it? Thanks!
asked 3 years, 1 month ago
sgj2011
on Samsung Eternity® Touchscreen Cell Phone
0points
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1 answer
Answers
answer 1
Hi sgj2011!

Thank you for your inquiry.

Regarding your concern, the driver for the SGH-A867 handset which is the Samsung New PC Studio, is only compatible with Windows based Operating System, as well as the Samsung Eternity® Touchscreen Cell Phone (SGH-A867), when using the mass storage to transfer data between the phone and the computer.

As of the moment, Samsung is unable to speculate when/if the driver or software revision that is compatible with Mac computer might be available for the due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

where to download pc studio

I need to download my photos from the phone onto my mac computer
asked 3 years, 1 month ago
indrebohome
Shakopee, MN
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi indrebohome!

Thank you for your inquiry.

Regarding your concern, the driver for the Samsung Eternity® Touchscreen Cell Phone (SGH-A867), which is the Samsung New PC Studio, is only compatible with Windows based Operating System.

As of the moment, Samsung is unable to speculate when/if the software/driver that is compatible with Mac computer might be available for the due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

My SGH-A867 phone will no longer open pictures sent to me from other phones. How do I correct this problem?

asked 3 years, 1 month ago
ccatfa
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi ccatfa!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I block texts from one number?

asked 3 years ago
biblegirl
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi biblegirl!

Thank you for your inquiry.

There are no configurable options to block a text message into a number.

You may call your service provider if they have other options that can provide to you.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

transfer contacts eternity

asked 3 years ago
Anonymous
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what is reset code to unlock my samsung eternity

asked 3 years ago
jbrush
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi jbrush,

Thank you for your inquiry.

If the phone is locked and is asking for a pass code, you may try to use the default pass code which is "00000000".

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

just bought eternity from friend and it is locked but i cant find him to get code how can i use it

asked 3 years ago
jbrush
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi jbrush!

Thank you for your correspondence.

Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000" or "00000000".

We do not have any option to retrieve the previous password that has set on the Samsung Eternity® Touchscreen Cell Phone (SGH-A867).

If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot to unlock the phone in a timelier manner that we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how can I retrieve pictures that are sent to my phone?

I frequently get pictures texted to my phone. I try to retrieve them, but have never been able to retrieve them successfully. What am I doing wrong?
asked 3 years ago
lynnk
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi lynnk!

Thank you for your inquiry.

Please coordinate with your service provider and have them reconfigure the MMS settings on your Samsung Eternity.

We appreciate your continued interest in Samsung products.
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is the Samsung AT&T A867 gsm or cdma

asked 3 years ago
rsmorgan1
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi rsmorgan1!

Thank you for your inquiry. The Samsung Eternity® Touchscreen Cell Phone (SGH-A867) is a GSM phone.

Thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I change the text message ring tone?

asked 3 years ago
jessalaura
on Samsung Eternity® Touchscreen Cell Phone
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1 answer
Answers
answer 1
Hi jessalaura!
Thank you for your inquiry.

1. Touch Settings Sound Profile Normal.
• Touch the name field and not the radio button to the right.
2. Touch drop-down menu (upper-right of the screen) and
select Message.
3. Touch the Message Alert Type field, select one of the
following and touch Save:
• Melody: the phone rings using the ring melody selected in the Ring
tone menu.
• Vibration: the phone vibrates 3 times.
• Vibration & Melody: the phone vibrates and plays a melody
simultaneously.
• Mute: the phone is silent and does not play a melody or vibrate.
4. Touch the Message Alert Tone field, touch to select a
ringtone and touch Save.
5. Touch the Message Alert Repetition pull-down and select
one of the following options and touch Save:
• Once: repeats the message alert once.
• Periodic: repeats the message alert periodically.
6. Touch and drag the Alert Tone Volume slider to the volume
level you desire (range is 1-7).
7. Touch the Vibration Pattern field, then touch to select
Vibration 1 - 3.
8. Touch Save to return to the Sound Profiles menu.

Thank you for your continued interest in Samsung

products.
answered 3 years ago
samsung6
+1point
1out of 1found this answer helpful.
Question

Is there a way to resize a video to send it via text message or email?

asked 3 years ago
Lindseyk512
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lindseyk512!

Thank you for your correspondence. There is no option on the phone to resize the picture or video that you may want to send via text or e-mail. However, you may have to contact your service provider and check with them if they can maximize the limit size of the attachment for sending e-mail. Charges may require for this option.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
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