Thank you for your correspondence.
Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000" or "00000000".
We do not have any option to retrieve the previous password that has set on the Samsung Eternity® Touchscreen Cell Phone (SGH-A867).
If the default codes will not work, then you may call the Samsung Customer Support Center, as they can help you troubleshoot to unlock the phone in a timelier manner that we could through this forum.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Again, we thank you for comments and appreciate your patience and understanding in this matter.
We appreciate your continued interest in Samsung products.
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