Search Samsung

Looking for Answers about samsung Samsung Eternity® Touchscreen Cell Phone?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:17 A:25)
Dryers(Q:44 A:55)
Electric Ranges(Q:86 A:112)
French Door(Q:3 A:4)
Gas Ranges(Q:98 A:126)
Induction(Q:6 A:9)
LED Lighting(Q:2 A:3)
OTR(Q:118 A:172)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:74)
UHD TV(Q:65 A:56)
Verizon Wireless(Q:109 A:125)
Washers(Q:25 A:37)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category

Customer Questions & Answers for
Samsung Eternity® Touchscreen Cell Phone

Customer Questions & Answers:
373 Questions
 | 
378 Answers

Questions & Answers for samsung Samsung Eternity® Touchscreen Cell Phone

Question

My daughter forgot the password to her phone and it’s stuck on the “Phone Lock” screen

this is an ATT phone - and I have tried every combination my daughter uses for p/w and can’t figure it out
asked 3 years, 7 months ago
jklangbehn
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jklangbehn!

Thank you for the inquiry. Regarding with the lock codes of the phone, you may try the 4 zeros "0000" or 8 zeros "00000000" as a default password of the phone. If this code doesn’t work on the phone, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how do I block texts from one number?

asked 3 years, 7 months ago
biblegirl
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi biblegirl!

Thank you for your inquiry.

There are no configurable options to block a text message into a number.

You may call your service provider if they have other options that can provide to you.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

The phone will not authenticate and connect through the PC Studio software

I am able to connect with Bluetooth to the pc and transfer files, the PC Studio performs the search and finds the phone however after selecting the phone screen comes alive and then the PC Studio screen says it cannot identify the phone and failed to connect.
Image(s)
User submitted image
User submitted image
asked 3 years, 8 months ago
PopEvans
Meridian, MS
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PopEvans!

Thank you for your correspondence. You may have to use the New PC Studio software to transfer files between the phone and the computer. You can use the link below and to download the software.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A867ZKAATT&prd_mdl_name=SGH-A867

If it's still not working on this software, try to temporarily disable the firewall and antivirus of the computer. If still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How to work pandora

I have the trial version of it on the phone, but I signed up for the full version on the computer and now I can't find how to get the full version onto the phone.
asked 3 years, 7 months ago
er3ron
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi er3ron!

Thank you for your inquiry.

Regarding your concern, we do not support the use of 3rd party applications and services with any of our devices. For this reason, we do not have information compiled on possible resources.

If you are having issues with the use of a specific 3rd party application or service, we recommend contacting the developer of that application or service for compatibility and support assistance.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I download a Facebook app for my Samsung Eternity phone?

Facebook app for Sumsung Eternity!
asked 3 years, 7 months ago
joemaldo
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi joemaldo!

Thank you for your inquiry.

we do not support third party applications. We recommend you to contact your service provider for further assistance.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

transfer contacts eternity

asked 3 years, 7 months ago
Anonymous
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to record voice to call via bluetooth?

I recently got a blue-tooth and would like to be able to make call just by saying "Call Home" but I can't seem to find the proper button to record the voice and to link it to the number. Can you help me?
asked 3 years, 7 months ago
ambeebe
Belton, MO
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ambeebe!

Thank you for your inquiry. Although the SGH-A867 (Eternity) handset features a voice recorder there are no configurable options available for voice dialing.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I operate video share on my phone?

asked 3 years, 7 months ago
mzmeka2012
Goodman, MS
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mzmeka2012 ,

Thank you for your inquiry. Regarding your concern, Video Share is a paid subscription service offered through your service provider. Please contact your service provider for subscription information such a pricing and availability in your area.

To initiate or receive video, using Video Share, please follow the steps below:

1. From the standby screen, press on Dial then dial the phone number
2. Press on Call or press the green TALK key
3. Once the call is answered, if you're both capable of Video Sharing, the Video Share iconappears on the display and turns from grey to black ( Video Share Ready)
4. Press on Video Share to invite the other party to view video shot from your handset
5. Press on either Live or Recorded
6. A Video Share message displays on the screen stating that the phone is trying to establish a connection with the other phone
7. If you are the recipient of the Video Share session, press the Accept key when the message “###-###-#### wants to share video with you" is displayed
8. The recipient of the incoming call will receive a Video Share pop-up to either Accept or Decline the Video Share call
9. If the Auto Record option is On, a "Recording Started" pop-up will display showing the amount of memory available for the video
10. To stop the Video Share call press the Options soft key then press the “Video Share End” soft key
11. Another pop-up message displays “Video Sharing has been Stopped. Save the Recorded Video?”
12. Select to either Accept or Decline the Video Share Video

Note: If the Video Share Video is saved, the recorded video is stored in the My Stuff Video folder.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 7 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

what is reset code to unlock my samsung eternity

asked 3 years, 7 months ago
jbrush
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jbrush,

Thank you for your inquiry.

If the phone is locked and is asking for a pass code, you may try to use the default pass code which is "00000000".

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how do i transfer my contacts off of my samsung eternity?

asked 3 years, 6 months ago
magz333
cliffside park, nj
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi magz333,

You can copy or transfer your contacts from the SGH-A867 (Eternity) phone to the SIM card. To copy contacts to or from the SIM card, follow the steps below.

1. While in standby mode, press on Menu.
2. Press on Address Book.
3. Press on SIM Management.
4. Press on either Copy Contacts to SIM or Copy Contacts from SIM.
5. Press on each contact to check the box(es) or press on All.
6. Press on "Copy" to copy the Contact(s) to or from the SIM card.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Reading foreign languages on Samsung Eternity SGH-A867

Hi, I am a frequent flyer between Asia and the US. I often need to receive text messages in their local languages (e.g. Chinese and Japanese). How and where do I upgrade my phone firmware to enable this function? My business associates in China have the same phone but can display Chinese, whilst mine only shows up weird scrambled characters.

Thanks!
asked 3 years, 7 months ago
mkongx12
New York
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mkongx12!

Thank you for your inquiry. The Samsung Eternity® (SGH-A867) only supports 3 languages as it has on its software. These are: English, Français, Español. However, you may contact your service provider and ask if they have an application that will allow you to have other languages on your handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

add new email carrier

I want to add a different email provider to my phone. How do I do that
asked 3 years, 7 months ago
owassohoods
Owasso, OK
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi owassohoods!

Thank you for your correspondence. You may have to contact your service provider which is AT&T and then ask for the compatible email application for the phone. You may call up their Customer Care toll free number at 1-800-331-0500.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to download my pictures from my phone to my computer

asked 3 years, 7 months ago
rebeccas31
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!
Thank you for your inquiry.

Samsung does not support the transferring of pictures from the Boost SPH-M260 to a PC or laptop. Please contact your service provider for more information.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

how do i unlock the phone or sim card?

i ment to lock my phone so my friend wouldnt touch it but i pressed the wrong button and it wouldnt let me go on.
asked 3 years, 7 months ago
OfficialAutumn
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi OfficialAutumn!

Thank you for the inquiry. Regarding with the lock codes of the phone, you may try the 4 zeros "0000" or 8 zeros "00000000" as a default password of the phone. If this code doesn’t work on the phone, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why does the phone only keep on displaying that it is turning on but really isn't?

the screen shows the turning on like all the at&t things but then it will go back and for like a second and start up again. My phone won't complety turn on i can not acess it at all.
asked 3 years, 6 months ago
Anonymous
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

Please try doing a soft reset by turning off the phone, then remove the battery and put it back in and power on the phone again.

If this does not work, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents. Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how to I download pictures to a different computer than the one I orginal started using? samsung eternity seha867 software a867uchj3

asked 3 years, 7 months ago
thompson909
kemp,tx
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Just do the same steps on how you transfer files from your other computer.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Music compatibility with Mac computer

Can I put music (MP3) on the phone from my Mac? I don't want to buy a data cable and storage card unless I know if I can do it. I believe the software is only made for Windows, but if I plug the phone into a Mac will it show up as an external drive and let me just drag songs to it? Thanks!
asked 3 years, 7 months ago
sgj2011
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sgj2011!

Thank you for your inquiry.

Regarding your concern, the driver for the SGH-A867 handset which is the Samsung New PC Studio, is only compatible with Windows based Operating System, as well as the Samsung Eternity® Touchscreen Cell Phone (SGH-A867), when using the mass storage to transfer data between the phone and the computer.

As of the moment, Samsung is unable to speculate when/if the driver or software revision that is compatible with Mac computer might be available for the due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

where to download pc studio

I need to download my photos from the phone onto my mac computer
asked 3 years, 7 months ago
indrebohome
Shakopee, MN
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi indrebohome!

Thank you for your inquiry.

Regarding your concern, the driver for the Samsung Eternity® Touchscreen Cell Phone (SGH-A867), which is the Samsung New PC Studio, is only compatible with Windows based Operating System.

As of the moment, Samsung is unable to speculate when/if the software/driver that is compatible with Mac computer might be available for the due to the fact that this might lead to inaccurate information and confusion.

Should this become available, it will be posted on our website in the Samsung Download Center.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I put music from my computer onto the Samsung Eternity?

I would like to transfer music from my computer onto my Eternity, so that I can use it as an mp3 player when I exercise. I have tried connect it by USB, but my computer doesn't seem to recognize the phone. Bluetooth doesn't seem to recognize either.
asked 3 years, 7 months ago
jmoon84
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jmoon84!
Thank you for your inquiry.

Yes you can, The SGH-A867 (Eternity) phone features several different methods to transfer MP3 files both to and from the phone. Please refer to the link below to guide you through the process

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view.jsp?SITE_ID=22&PG_ID=557&PROD_SUB_ID=558&PROD_ID=1346&AT_ID=141961

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Change the letter size on the inbox messages

Changing text size
asked 3 years, 6 months ago
mamajudy131
on Samsung Eternity® Touchscreen Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mamajudy131!

Thank you for your inquiry.

Regarding your concern, for you to change the font size of text messages you received on the Samsung Eternity® Touchscreen Cell Phone (SGH-A867), press the volume keys to adjust the font size of the text message when you open it.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
<<prev 1 ... 9 10 11 12 13 ... 19 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.