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Customer Questions & Answers for
Samsung Rugby™ ll Cell Phone

Customer Questions & Answers:
839 Questions
 | 
881 Answers

Questions & Answers for samsung Samsung Rugby™ ll Cell Phone

Question

can i download pictures from my phone to my computer

asked 4 years ago
Bsloan
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The SGH-a847 (Rugby II) phone features four different methods to transfer pictures from the phone to a PC. Each are explained, in depth, further down the page.

Click on a method listed below to go directly to that Picture transfer method instructions.

SGH-a847 (Rugby II) Picture Transfer Methods

Via New PC Studio
Via Windows Explorer
Via Memory Card
Via Bluetooth

Please Note: The SGH-a847 (Rugby II) phone includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

--------------------------------------------------------------------------------

1. Via New PC Studio

Note:! Should you close the Easy Wizard window, it may be accessed again by a single right click on the phone in New PC Studio and selecting Run Wizard.

Note:! Default images (wallpaper specifically) are protected so they will be unavailable for transfer.

Click on Import an image

Select the location of the images and click Next

elect the location to save the images if desired and click Next

New PC Studio should detect images files and populate the listing. Select the location to save the images if desired and click Next

Note: If the list does not populate, click Refresh.

Note: If images still do not show up, it is most likely the memory location is different. Click the previous button and repeat steps.

Note: You may use the Exclude button to select images that are not candidates for transfer.

New PC Studio should transfer the images to selected Save location

New PC Studio has completed transfer of the images to selected Save location. Click Close Wizard to end the session.

Save location. Click Close Wizard to end the session.

--------------------------------------------------------------------------------

2. Via Windows Explorer (Mass Storage)

Note: If the Bluetooth feature is currently active on the phone, USB communication between devices will not be available. To transfer files to or from the phone, turn off the Bluetooth functionality or click here for instructions.

Important: In order to transfer pictures (via Windows Explorer & a USB cable) to a PC the pictures MUST be located on a formatted microSD Memory Card. The microSD memory card must first be formatted, by the phone, in order for the phone to create the destination folders.

WARNING: DO NOT DISCONNECT USB CABLE DURING THE FILE TRANSFER

To transfer Picture files, using Windows Explorer & a USB cable, to a PC follow the steps below:

From the standby screen, insure that the USB mode setting is set to either Mass Storage or Ask on Connection
For instructions on changing the USB mode setting, click here.
Connect the USB cable to both the phone's Headset jack/Adapter jack & the PC's USB slot
When successfully connected, the phone will show the connected icon on the top right of the display

If prompted, Select the Mass Storage USB setting
Select "Open folder to view files using Windows Explorer" on the new Removable Disk screen

Navigate to the picture location, inside the Pictures folder

Open Windows Explorer
Drag n Drop or copy & paste the picture to the desired destination on the PC

--------------------------------------------------------------------------------
3. Via Memory Card

To transfer pictures (via a memory card), from the SGH-a847 (Rugby II) phone, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot, located under the battery.
When correctly inserted, the memory card icon is displayed
From the standby screen, press the right soft key for Menu
Select My Stuff
Highlight the On Phone tab, using the left or right navigation keys
Highlight the Pictures folder, using the navigation keys, then press the key to view the contents
Highlight the desired Photo, using the navigation keys
Press the left soft key for Options
Select either Move or Copy
Select either Selected or Multiple
For Multiple Images, highlight each Photo, using the navigation keys
Press the key to check each Photo’s box
Press the left soft key for either Move or Copy
Select Memory Card
Highlight the Pictures folder, using the navigation keys
Press the left soft key for Options
Select Open
Press the left soft key for Options
Select Move Here or Paste Here to Move or Copy the Photos to the microSD memory card
Select Memory Card, using the navigation keys
Highlight the Pictures folder, using the navigation keys
Press the left soft key for Options
Select Open
Select Move Here or Paste Here to Move or Copy the Photos to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the Pictures folder, using Windows Explorer
Drag and drop or copy & paste the Photo(s) into the desired destination on the PC

--------------------------------------------------------------------------------

4. Via Bluetooth

To transfer (via a Bluetooth adaptor) Photo files, from the Samsung SGH-a847 (Rugby II) phone, to a PC follow the steps below:

On the Samsung SGH-a847 (Rugby II) phone

While in standby mode, turn Bluetooth On
Change the phone’s Bluetooth visibility to On
To learn how to Turn On Bluetooth, click here.
For Bluetooth Visibility instructions, click here.
On the PC

Connect the Bluetooth adaptor to the PC’s USB port
Search for Bluetooth devices
Select the device to pair with the PC
Exchange PIN code(s) on both the PC & phone to pair devices (default pass code is “0000”)
Using My Bluetooth Places, select File Transfer or OBEX to view the phone’s contents
Copy the desired Photo file
Paste the file in a PC destination
Note: For information or assistance related to configuration, specifications and instructions of the Non-Samsung device please contact the manufacturer of device.
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Can I disable the Push To Talk button on this phone?

asked 4 years ago
Anonymous
Joplin, MO
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are no configurable options to disable the PTT (Push To Talk) button on the phone.

You may contact your service provider and ask them if they can disable or deactivate the PTT service.

AT&T can be reached:
Online: http://www.att.com
Phone: 1-888-333-6651 / 1-800-331-0500
answered 4 years ago
Samsung5
-1point
0out of 1found this answer helpful.
Question

How many colors does this phone come in?

What colors are they?
asked 4 years ago
JenCAS
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JenCAS,

This Samsung Rugby II only comes with one color - GRAY.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what is the most basic and cheapest plan for thisphone?

I had acquired this phone from my previous work place that has been sold and they told us we could keep the phone. I was curious if I were to keep the phone what the most basic and cheapest plan would be? Thank you.
asked 4 years ago
shawnie
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Service Providers are the one who offers plan for the phone. You need to contact your service provider so you can ask them about the basic and cheapest plan for the phone.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I turn off speaker phone? SGH-A847 sAMSUNG

asked 4 years, 1 month ago
Anonymous
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On the right side of the phone there is a button with a picture of a speaker engraved in to it push it once to turn the speaker on (durring a call). Push it a second time to turn off the speaker phone. You can also do this from the key pad by: 1) make or recieve a call. 2) to turn on speaker phone press the center button with the at+t logo on it. 3)to turn off the speaker phone press the same button again.
answered 4 years, 1 month ago
samsungwanttobe
0points
0out of 0found this answer helpful.
Question

how do i disable ptt

asked 4 years, 1 month ago
SpideyFan
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

There is no configurable option to disable the PTT (Push to Talk) button on the phone due to it’s a default design on the SGH-a847 (Rugby II) handset.

Thank you for choosing Samsung!

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

How can I organize my contacts other than alphabetically?

Is there a way to number my contacts so I can organize my contacts other than alphabetically? Thank you.
asked 4 years ago
HenryG
Wadsworth, IL
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello HenryG,

Aside from alphabetical arrangement of contacts on your phone, there's no other way to organize your contacts based on the way you like.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can the PTT button on the Rugby II be disabled, physically or with the software?

asked 4 years ago
looseleif
KAsilof, Alaska
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is no configurable option on the phone to disable the PTT (Push To Talk) button.

You can contact your service provider and ask them to deactivate the PTT service.
answered 3 years, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Rugby phone got wet, now says Sim Card failed. How can I fix?!

asked 4 years ago
missy3030
home
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, since the phone has water damage it is considered as unrepairable because of the corrosion set on the phone. What you can do is to insert your sim card on different phones to see if your sim is still working.

Have a good day
answered 3 years, 11 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I enter contacts from a PC?

I have the Rugby II connect to the PC but I can't seem to actually access the phone or do anything with it from the PC
asked 4 years, 1 month ago
torema
Royalston, MA, USA
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi torema,

Thank you for your inquiry. We understand that you would like to know if you can add contacts from PC to phone and you can't access your phone when you connected it to your PC. We apologize for any inconvenience this may have caused you.

You will be needing to have a microSD card in able for you to sync in or transfer files from PC to phone. Files like pictures, videos, ringtones, and musics can be transfer. You can use up to 32GB of microSD card.

For contacts there's no configurable option to create/transfer contacts form PC to phone.

You may use the link provided below in transferring multi media files from phone to PC or vice verza.

Note: Please copy and paste the entire link on the address bar of your search engine.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00003754&fm_seq=3922

Do you have more questions regarding your Samsung Mobile Device? For 24 hour information and assistance, we recommend viewing the FAQs, Videos, How To Guides and other support materials on our Samsung Support website (www.samsung.com/us/support).

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 11 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do i set the phone to flip to answer

i cant find the info needed
asked 4 years, 1 month ago
1newphone
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, 1newphone!

Here are the steps how to set your SGH-a847 (Rugby II) handset to flip to answer:

1. From Home Screen, Press Menu
2. Go to Settings
3. Select Calls
4. Select General
5. Select Call Answer
6. Highlight Open Flip
7. Press Options and select Save to save the changes.

Have a nice day!

Samsung Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The calculator in my new Rugby II (A847) is basic (understatement). Is there an upgrade available?

asked 4 years, 1 month ago
NicknameX
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Up to now, there's still no available upgrade for the calculator of your Rugby II. You can always check with your service provider if they can give you other option about the calculator for the phone.
answered 3 years, 11 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

can I lock the ptt button

asked 4 years, 1 month ago
allbcj
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there!

There's no confogurable option to disable the PTT key or to have it lock on your phone. You can disable the service by contacting your current service provider and request for it.
answered 3 years, 11 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

why can't I download the user's manual or drivers or pc studio

asked 4 years, 1 month ago
timmp128
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello!

We are sincerely sorry for the inconvenience.

If you're trying to download the items from our website, it might be due to updating of the site. However, I can give a link that you may use to easily download the manual and software from our Samsung website.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A847ZAAATT&prd_mdl_name=SGH-A847

NOTE: Make sure that you have an Adobe reader on your computer.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Front Display

How do I change the length of time the front display stays on? Right now it's going dark after about 10 seconds... I want it to stay on.

OR... is there a button I press to turn on the display?

Thanks
asked 4 years, 1 month ago
Tomas57
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Menu, Settings, Display, Light Settings, Backlight Time...
answered 3 years, 4 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
Question

How do I download photos from my computer?

asked 4 years, 1 month ago
Ladybug1
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Buy a Bluetooth USB Dongle for your Computer and Trash the Data Cable! Bluetooth Connectivity works GREAT with PC Studio Software, transfer anything back and forth from PC To Phone or Phone to PC!
answered 3 years, 4 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
Question

How can the PTT key be disabled or used for another function?

Samsung SGH-a847 Rugby II Cell Phone (AT&T)
asked 4 years, 1 month ago
bob7
Palm Bay, FL
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, there are no configurable options to disable the PTT feature of the phone.
Have a good day
answered 3 years, 11 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

Replacing a stolen phone.

Can I buy a new or refurbished phone from you to replace a stolen one. Mine was taken yesterday...
asked 3 years, 11 months ago
Anonymous
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

We are sincerely sorry for what happened.

I would like to inform you that we do not process direct orders to our customers. If you're looking for the same model for the handset, it would be best to contact your Service Provider or go to any of your Service Provider store to purchase a new one or to check if they can provide refurbished phone.

Thank you for choosing Samsung.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you open the port for the charger ?

asked 4 years, 1 month ago
PatC
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Have Finger Nails? or Use an ink pen like me, the rubber water seal will pop out easily! Just don't tear it off like other I've seen, then the phone won't be waterproof, LOL...
answered 3 years, 4 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
Question

Ear piece volumn is low and can not adjust louder. Speaker phone volumn is ok

is something wrong with my phone?
asked 3 years, 11 months ago
Pbiggs
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for the inconvenience.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't resolve the issue, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Technical Support Team
answered 3 years, 11 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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