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Samsung Rugby™ ll Cell Phone

Customer Questions & Answers for
Samsung Rugby™ ll Cell Phone

Customer Questions & Answers:
838 Questions
 | 
880 Answers

Questions & Answers for samsung Samsung Rugby™ ll Cell Phone

Question

Why does my phone shut off by its self even with full battery?

I had been using the phone a medium amount the other day to get the battery depleted to one bar showing. I plugged it in to the computer USB using the supplied charger and charged to full. after disconnecting and sending one txt message, the phone shut off (unsure of what time) and remained off for 10-12 hours, when I realized that the phone was off I tried to turn it back on, but it said the battery was dead and shut off again. this phone is less than two weeks old.
asked 3 years, 3 months ago
somp
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Do a soft reset on your phone by taking the battery out and put it back again. If the soft reset won’t work, try a different battery or charger. We would be glad to give you further assistance in resolving your concern. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 3 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how to view address on computer

asked 3 years, 3 months ago
waltg
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

However, we did not receive enough information regarding the issue for which you have requested assistance. Please send us your forum inquiry with additional information regarding the issue about which you are inquiring, so that we may better assist you.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

What is included in the "organizer" in the Samsung Rugby II?

asked 3 years, 3 months ago
ponderman
Los Angeles, CA
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ponderman,

Thank you for your inquiry.

These are the applications included on the Tools menu.

1. Camera
2. Voice Recongition
3. Record Audio
4. Alarms
5. Calendar
6. Recent Calls
7. Tasks
8. Notes
9. Calculator
10. Tip Calculator

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I would like to install Korean language and font on SGH A847

Please provide a link or send me a language pack.
Thanks you,
asked 3 years, 3 months ago
mycables
san Jose, California
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there,

We apologize for any inconvenience this may have caused you. There is no configurable option or language pack to download on our website Korean languages, because the phone is one of the Samsung's basic phone only. If you real want a Samsung phone that can acquire Asian languages, you may call up your service provider for further assistance.

Have a nice day,
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

HOW TO TRANSFER FROM SIM CARD

asked 3 years, 3 months ago
DLAN
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there DLAN!
Thank you for your inquiry.
Below is a link on how you can transfer phone contacts to your simcard

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244735

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Ringtones

Can I Make Ringtones with My Music?
asked 3 years, 3 months ago
dmceastman
Indiana
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for sending us an inquiry.

Yes, audio profiles contain all the information associated with the volume settings and levels of the handset. This includes ringtones, alarms, notifications, and system sounds. The profile message alert type & tone allows you to choose the alert type that sounds when receiving a new Text messages, Multimedia messages, and Email. There are four different profiles that are preloaded and all have the ability to be edited.

The SGH-a847 (Rugby II) phone provides the ability to playback MP3 files, assign them as a contact ringtone, alarm tone or as the incoming call ringtone. The music player supports audio files with extensions MP3, MP4/AAC, M4A, 3GP/AAC, 3GP/AMR, WAV, WMA, REAL or MIDI.

Note: Audio files less than 300 KB are treated as ringtones, whereas audio files which are greater than 300 KB are considered as Music. You cannot set an MP3 file as a ringtone if it is larger than 300 KB.

You can also purchase a variety of multimedia files, such as ringtones, graphics, applications, multimedia contents, and so on from the WAP browser and download them to your phone’s memory. The phone has embedded links to the WAP sites providing you with download services, preset by your service provider.

Please refer to the link below, for guidance on how to use your personal music as a ringtone.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244762

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

what is code for pairing bluetooth and how to down load pictures to computer

asked 3 years, 3 months ago
2gear
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi 2gear.

Thank you for your inquiry. Please try 0000 or 1234 for the passcode in pairing your bluetooth. For instruction on how to transfer your pictures from phone to computer, please click the link below.
http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244723

Thank you for your continued interest in Samsung products. Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

How do I change my default web browser home page on AT&T phone in US?

asked 3 years, 3 months ago
Ed85040
Phoenix, AZ
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ed85040.

Thank you for your inquiry. While we would like to assist you in your request, this is something that would be best addressed by your service provider. Please contact your service provider’s customer service department for additional information.

We appreciate your continued interest in Samsung products. Have a great day.
answered 3 years, 2 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how to access fake call feature on rugby?

asked 3 years, 2 months ago
MPretired
work
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi MPretired!

Thank you for your inquiry. We don't have information and we don't provide procedures to do a fake call on the phone.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do you disconnect the PTT button, or use that side button for another feature.

I keep hitting the button on the side of the phone that goes to the PTT function that I don't use. Can this button be used for another function or disabled.
asked 3 years, 2 months ago
Anonymous
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi richeywebb!

There is no configurable option or settings on the phone to disable Push To Talk (PTT) button or use it for another function, because it is a default features of the phone and it deals with the plan from the service provider. However, you may check with your service provider which is AT&T if they can disable the connection of the PTT to their network systems. You may call up their Customer Care toll free number at 1-800-331-0500.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why cant i watch videos after i download them

asked 3 years, 2 months ago
kcjcmc
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kcjcmc!

Thank you for your correspondence.

Regarding about your concern, were the videos you were trying to watch was download or transferred to the Samsung Rugby™ ll Cell Phone (SGH-A847)?

We recommend checking the file format of videos you were trying to watch. Below is the list of supported video format that you can watch on the SGH-A847 handset:

Codec:
• MPEG-4 SP
• H.263
• Real Video
• WMV1-3

File Formats:
• 3GP/3G2
• MP4
• WMV
• RM

Video Pixel:
• 176 X 144

Frames per second:
• 15, 30
We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

When I sync my phone with outlook I continually run out of memory

Using PC Studio and the Outlook Sync app
asked 3 years, 2 months ago
totm
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi totm!

Thank you for your correspondence.

Do you have a miscroSD memory card inserted on the Samsung Rugby™ ll Cell Phone (SGH-A847)?

Regarding about your concern, we recommend using microSD memory card when transferring media files using Samsung New PC Studio since the available free memory you can use only on the SGH-A847 is approximately up to 86Mb.

We also recommend checking the maximum entries for user data you can add on the SGH-A847 handset. Please refer on the link below for specifications of the phone

Maximum phone book entries:
• 1000

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244822

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I get rid of some of this bloatware on my new phone?

I only use my phone for calling and texting. I would like it if I wasn't forced to have all of these other applications on my phone. Most of them are AT&T related.
asked 3 years, 2 months ago
TooMuchJunk
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your correspondence.

Regarding about your concern, upon checking the settings on Samsung Rugby™ ll Cell Phone (SGH-A847), there is no configurable option to remove pre-loaded applications on the phone

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

If you do not want to use these applications, we recommend contacting your network provider to disable these services on the phone.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Upon pushing the send key the message "emergency call only" appears; what is this?

asked 3 years, 2 months ago
alwalley
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi alwalley.

Thank you for your inquiry. This message appears when all signals are lost. While this is displayed you may only dial emergency numbers such as 911, Police, Fire Department or perhaps an ambulance. However, if this continues for a long period of time, this could indicate that the SIM card may be damaged.

We recommend contacting your service provider to investigate the possibility that a replacement SIM card would resolve this issue.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

how to add speed dial

asked 3 years, 2 months ago
darr
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi darr!

Thank you for your inquiry.

To create speed dial numbers for address book contacts follow the steps below:

While in standby mode, press the right soft key for Menu
Select Address Book
Select Speed Dial List
Highlight, using the navigation keys, the unassigned speed dial number key to assign
Press left soft key for Options
Select Add
Select either Address Book (1) or FDN Contacts (2)
Highlight the desired contact, using the navigation keys
Press the left soft key for Select to assign the speed dial number to the contact, if prompted, highlight the phone number then press the left soft key for Select to assign the speed dial number to the contact
Tip: A shortcut method is to press and hold a number (other than 1) until you are told whether that number is assigned or unassigned as a Speed Dial number. If you press the left soft key for Yes, the Speed Dial Screen displays. You can then assign a contact to that number as a speed dial.

Note: Speed dial memory location 1 is reserved for your voice mail server number and cannot be changed

--------------------------------------------------------------------------------

To delete speed dial numbers follow the steps below:

While in standby mode, press the right soft key for Menu
Select Address Book
Select Speed Dial List
Highlight the speed dial number key to delete, using the navigation keys
Press left soft key for Options
Select Remove
Press the left soft key for Yes to confirm the deletion of the speed dial number

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I diable the PTT on the Samsung Rugby II?

Very often, when my husband opens his phone it asks him if he would like to make a PTT call. Is there any way to diable this?
asked 3 years, 2 months ago
Cristine
Ocala
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Cristine,

Thank you for your inquiry.

Regarding your concern, there is no available option to disable the PTT button on the handset since its part of the operating system of the phone in which we cannot alter nor delete. However, if you want to deactivate the service for PTT, you can always coordinate with your service provider.

AT&T Customer Care Number : 800-331-0500

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How can I get an SD memory card so I can upload pictures from my phone to my computer?

I was reading the instructions on how to upload pictures from phone to PC and it says to insert an SD memory card. I'm not sure what that is or where to get one of these. This is for the Rugby II model SGH-A847.
asked 3 years, 2 months ago
Lizards
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. The SD card for the phone is an external memory card where you can save you pictures, videos, and music so that the phone's. It's like a little black chip that can be inserted to the phone.
Currently we don't have available SD card that compatibles to the phone. However, you may contact your service provider which is AT&T and check with them if they selling "microSDHC card" and recommended storage size for the phone is 16GB. You may call up their Customer Care toll free number at 1-800-331-0500.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

connect to internet, using usb port

want to download wallpaper
asked 3 years, 2 months ago
joehump
point pleasant , wv
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi joehump!

Thank you for your inquiry.

Are you referring using the Samsung Rugby™ ll Cell Phone (SGH-A847) for tethering to your computer?

Samsung does not offer a Data Kit software package, for the purpose of transferring data between the handset and a personal computer or for using the Samsung Rugby™ ll Cell Phone (SGH-A847) as a modem or for tethering with personal computer.

The phone also does not support Bluetooth Dial-up Network Profile which allows the handset to connect to the computer or laptop to use as a modem.

However, you may contact your network provider for the service and application you can use for your phone.

If you are referring transferring pictures saved on the computer to the SGH-A847 handset using USB data cable, please follow the procedures on the link below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=244723

We appreciate your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Can I disable or reassign the PTT key?

asked 3 years, 2 months ago
KReed5
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi KReed5!

Thank you for your inquiry. There's no configurable option for you to disabble or reassign the functionality of the PTT button on your Samsunjg Rugby. However, you may ask your service provider if there's an option to disable the service for the PTT on your handset.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I make my phone automatically talk when I flip open and not have to press talk?

asked 3 years, 2 months ago
Alsworld
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Alsworld!

Thank you for your inquiry.

If the Open Flip option is activated, you can answer the call by opening the phone.

Here's how to change the call answer options:

Menu > Settings > Calls
> General > Call Answer menu.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
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