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Customer Questions & Answers for
Samsung Rugby™ ll Cell Phone

Customer Questions & Answers:
839 Questions
 | 
881 Answers

Questions & Answers for samsung Samsung Rugby™ ll Cell Phone

Question

can I block calls

asked 3 years, 6 months ago
jbzrhu
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, Menu, Settings, Calls, Voice Call, Call Restrictions...
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your correspondence. Regarding your concern, you may use the listed steps below on how to add a contact in a reject list.

To add a phone number to the Reject List, please follow the steps below:

1. From the standby screen, press the right soft key for Menu
2. Select Address Book (8)
3. Select Reject List (5)
4. Press the left soft key for Options
5. Select New (1)
6. Select any of the following:
- Number (1)
* Enter the phone number, using the keypad
* Press the left soft key to Save
- Address Book (2)
* Highlight the desired Contact, using the navigation keys
* Press the key to Check the Contact's box
* Press the left soft key to Add to the Reject List
- Group (3)
* Highlight the desired Group, using the navigation keys
* Press the left soft key for Select to add to the Reject List
- FDN Contacts (4)
* Highlight the desired Contact, using the navigation keys
* Press the key to Check the Contact's box
* Press the left soft key to Add to the Reject List
- Recent Calls (5)
* Highlight the desired phone number, using the navigation keys
* Press the key to Check the phone number's box
* Press the left soft key to Add to the Reject List
- Unknown (6)
* For all incoming calls with an Unknown caller ID

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
KristenW
0points
0out of 0found this answer helpful.
Question

How do I disable the PTT soft key on the side of the phone?

asked 3 years, 6 months ago
danieljyohe
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Menu, PTT, PTT settings, PTT Keylock, On or Off
answered 3 years, 5 months ago
ATComputers
Indiana
-2points
0out of 2found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry. Regarding your concern, there are no configurable options on your phone to disable the push to talk button on your phone since the phone is specially manufactured for this feature. However, you may contact your service provider for options to deactivate this feature on your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I block a number from incoming calls and text messages?

asked 3 years, 6 months ago
Anonymous
home
on Samsung Rugby™ ll Cell Phone
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Reject List - Menu, Settings, Calls, Voice Call, Reject List, options...
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

Regarding your concern, if you want to block a contact from calling you on the Samsung Rugby™ ll Cell Phone (SGH-A847), you may add this contact on the reject list.

To add a phone number to the Reject List, please follow the steps below:
1. From the standby screen, press the right soft key for Menu.
2. Select Address Book.
3. Select Reject List.
4. Press the left soft key for Options.
5. Select New, and then select any of the following:
• Number
a. Enter the phone number, using the keypad.
b. Press the left soft key to Save.
• Address Book
a. Highlight the desired Contact, using the navigation keys.
b. Press the AT&T logo key to Check the Contact's box.
c. Press the left soft key to Add to the Reject List.
• Group
a. Highlight the desired Group, using the navigation keys.
b. Press the left soft key for Select to add to the Reject List.
• FDN Contacts
a. Highlight the desired Contact, using the navigation keys.
b. Press the AT&T logo key to Check the Contact's box.
c. Press the left soft key to Add to the Reject List.
• Recent Calls
a. Highlight the desired phone number, using the navigation keys.
b. Press the AT&T logo key to Check the phone number's box.
c. Press the left soft key to Add to the Reject List.
• Unknown
a. For all incoming calls with an Unknown caller ID.

Unfortunately, upon checking the specifications and settings on the SGH-A847, there are no configurable options available to block receive text messages from a contact. You may try to contact service provider and report this concern.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

how do you increase the volumne on the Rugby II phone?

Cant find the manual
asked 3 years, 6 months ago
krchhff
home
on Samsung Rugby™ ll Cell Phone
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Menu, Settings, Sound Profile, Outdoor, Edit, Choose your settings..
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi krchhff!

Thank you for your inquiry.

For you to increase the volume of the Samsung Rugby™ ll Cell Phone (SGH-A847), please press the volume keys which is located at the side of the handset.

Regarding your concern with the manual for the SGH-A847 handset, please check the link below on where you can download the PDF user manual on your computer.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000000&prd_mdl_cd=SGH-A847ZAAATT&prd_mdl_name=SGH-A847

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
-1point
0out of 1found this answer helpful.
Question

how do you set phone to answer when opened and shout off when closed?

asked 3 years, 6 months ago
rabbitt
on Samsung Rugby™ ll Cell Phone
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Menu, Settings, Calls, General, Call Answer, and choose your options and save.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
1out of 2found this answer helpful.
answer 2
Hi rabbit!

Thank you for your inquiry.

For you to set the Samsung Rugby™ ll Cell Phone (SGH-A847) to answer incoming calls by flip opening the phone, please follow the steps below:

1. Press on Menu ➔ Settings ➔ Calls ➔ Call Answer
2. Highlight Open Flip: allows you to answer an incoming call by just opening the phone.
3. Press Options ➔ Save to save your selection.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
1out of 2found this answer helpful.
Question

using PC Studio to transfer music, why was i told my Rugby doesn't support mp3 and wma formats

asked 3 years, 6 months ago
markandsusan
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Don't know why they told you that!
But your Rugby II does support MP3, WAV, MIDI Formats, but your Ringtone Files cannot exceed 300K in size. Your MP3 Music can be stored on a MicroSD Memory Card at any size, not on Phone Memory, will not work. You can also transfer Mpeg and AVI Music Video's to the Rugby II phone, but you only can store and play them from a MicroSD Memory Card. I have a 32GB MicroSD Memory Card full of MP3's and Music Video's.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi markandsusan!

Thank you for your inquiry.

Your Samsung Rugby phone supports MP3 files as music files for the phone. However, if this is the case, I highly suggest try doing a soft reset by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. This is to refresh the programming of the handset. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a timelier manner.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I change the ringtone to something in the playlist

asked 3 years, 6 months ago
papabear03
on Samsung Rugby™ ll Cell Phone
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
You can, but the music in your Playlist has to be saved into your MicroSD Memory Card, and the Playlist Music must be 300Kb or less in size to be used as a Ringtone in MP3, WAV or MIDI Formats.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi papabear03!

Thank you for your inquiry.

For you to assign a music file as a ringtone on the Samsung Rugby™ ll Cell Phone (SGH-A847), please follow the steps below:

1. While in standby mode, press the right soft key for Menu.
2. Select My Stuff.
3. Highlight either the On Phone tab or the On Card tab, using the navigation keys.
- If the Phone Tab, highlight the Audio folder, using the navigation keys.
- Press the AT&T logo key to view the contents.
4. Highlight either the Tones or Music folder, using the navigation keys.
5. Press the AT&T logo key to view the contents.
6. Highlight the desired MP3 file, using the navigation keys.
7. Press the left soft key for Options.
8. Select Set as.
10. Select Ringtone from the following:
• Call Ringtone
a. Highlight the desired sound Profile, using the navigation keys.
b. Press the left soft key to Save the MP3 file as the Call Ringtone for the Profile.
• Caller Ringtone
a. Select Contact List
b. Highlight the desired Contact, using the navigation keys.
c. Press the left soft key for Select to assign the MP3 file as the Caller Ringtone.
• Alarm Tone
a. Highlight the desired Alarm, using the navigation keys.
b. Press the left soft key for Select to assign the MP3 file as the Alarm Tone.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can I connect my laptop to the internet via the cell phone

asked 3 years, 6 months ago
Mike1330
home
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, you will first need to contact ATT and add Tethering Data to your Plan, then you will need a USB Data Cable. Your Rugby II Phone is a Modem.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi Mike1330,

Thank you for your inquiry.

The phone does not support DUN (Dial Up Networking) Profile that would allow you to use the phone as a modem for internet connectivity. Samsung does not offer a Data Kit software package for the purpose of transferring data between the handset and a personal computer or for using a Sprint handset as a modem for a personal computer.

However, you may still check with your service provider if they can offer you a software/program together with a data plan that would allow this functionality.

AT&T Customer Service Number: 800-331-0500

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do I record a phone call I am currently having.

asked 3 years, 6 months ago
Ruie
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can't do it! There's no way to do it with a Rugby II Phone.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi Ruie!

Thank you for your inquiry.

There's no configurable option for you to record your incoming call conversation on your Samsung Rugby phone. This default on the phone and its software limitation.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

what is the PUK code

asked 3 years, 7 months ago
jtm5380
SC
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi jtm5380!

Thank you for your inquiry.

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you need to contact your service provider to get the PUK code to unlock it.

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
answer 2
Hi abila4!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, contact your service provider for assistance with your internet settings on the phone.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Where is the voice activation button for the address book.

asked 3 years, 6 months ago
DHaefner
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Contact your Carrier first, you must add the option to your plan.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi DHaefner!

Thank you for your inquiry.

To initiate a voice command session follow the steps below:

1. From the home screen, press on Menu
2. Press My Stuff
3. Press Tools
4. Press Voice Recognition
5. Speak one of the following Voice Recognition “Say a Command” options to initiate a session:

◦Call (Name or #)
◦Send Message (Name or #)
◦Lookup (Name)
◦Go To (Menu)
◦Check (Item)

When it recognizes one of these commands, the handset launches the associated application. If Voice Recognition does not hear a command within approximately eight seconds, it deactivates voice recognition without taking any action.

Note: If a name has only a single number, or if you know the name but are not sure which number to call, say “Call” followed by the name only. For example, say “Call John.” If the name is recognized and there is only one number for the name, Voice Recognition immediately places the call. If there are multiple numbers stored for the contact, the phone prompts you with “Which Location?” and displays a list of options. Select an option by speaking it into the microphone or pressing the location.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
+1point
1out of 1found this answer helpful.
Question

My Rugby II has locked me out. I can't do anything with my phone aside from emergency calls. Can you help me unlock it?

Whenever I open my phone, it says SIM unavailable.
asked 3 years, 6 months ago
lavisdragoon
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
REPLACE the SIM Card! Only option!
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi lavisdragoon,

Thank you for your inquiry. Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000.

If it won’t work, we would be glad to give you further assistance in resetting the phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products.Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do I access contacts with one key

asked 3 years, 6 months ago
stella703
Dallas, TX
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Shortcuts

Menu, Settings, Phone, Shortcuts, Options to assign a button...
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi stella703!

Thank you for your inquiry.

Are you referring assigning contact to the speed dial on the Samsung Rugby™ ll Cell Phone (SGH-A847)?

For you to assign speed dial entries for contacts, please follow the steps below:
1. While in standby mode, press the right soft key for Menu.
2. Select Address Book.
3. Select Speed Dial List.
4. Highlight, using the navigation keys, the unassigned speed dial number key to assign.
5. Press left soft key for Options.
6. Select Add.
7. Select either Address Book or FDN Contacts.
8. Highlight the desired contact, using the navigation keys.
9. Press the left soft key for Select to assign the speed dial number to the contact, if prompted, highlight the phone number then press the left soft key for Select to assign the speed dial number to the contact.

Tip: A shortcut method is to press and hold a number (other than 1) until you are told whether that number is assigned or unassigned as a Speed Dial number. If you press the left soft key for Yes, the Speed Dial Screen displays. You can then assign a contact to that number as a speed dial.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I play music with the phone closed/folded?

I find it kinda pointless to have to have the phone open to play music either through headphones or the external speaker. There has to be a function that allows the music player to stay active.
asked 3 years, 6 months ago
RandomNub
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Nope, There are no other settings to allow a closed phone to play music, a Rugby II Cellphone is a considered a phone, not a MP3 Player. According too ATT and Samsung, it has to be in the open position to play music or watch videos.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi there!

Thank you for your inquiry.

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. This is for you to refresh the programming of the handset. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Why won't my Rugby II let me transfer .mp3's for ringtones or into my music folder?

It says the file format is not accepted by my mobil phone
asked 3 years, 6 months ago
Anonymous
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
MP3 Ringtones cannot exceed 300K in size and they must be saved to MicroSD Memory card and not the phone Memory!
answered 3 years, 5 months ago
ATComputers
Indiana
+1point
1out of 1found this answer helpful.
answer 2
Hi CraigAdkins!

Thank you for your inquiry.

Regarding your concern, for you to transfer music between the Samsung Rugby™ ll Cell Phone (SGH-A847) and a computer, it would require you to have a compatible USB data cable, a microSD memory card inserted on the phone and download the Samsung New PC Studio for the SGH-A847 on your computer.

For you to download the Samsung New PC Studio on your computer:

1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A847ZAAATT&prd_mdl_name=SGH-A847

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format microSD memory card using the SGH-A847 handset:
1. Insert a microSD memory card into the memory card slot, located under the phone battery.
2. From the standby screen, press the right soft key for Menu.
3. Select My Stuff.
4. Highlight the On Card tab, using the left or right navigation keys.
5. Highlight Audio, Pictures, or Videos, using the navigation keys.
6. Press the left soft key for Options.
7. Select More.
8. Select Memory Card Settings.
9. Select Format.
10. Press the left soft key for Yes to confirm formatting the microSD Memory Card.

Note: This action will erase the SD card in the phone. You will lose all data on the card.

Connecting the phone to the computer:
1. Change the USB settings on the SGH-A847 handset:
a. From the standby screen, press the left right key for Menu.
b. Select Settings.
c. Select Connectivity.
d. Choose Select USB Mode.
e. Highlight the PC Studio or Ask on Connection.
f. Press the left soft key for Select to save the USB Setting.
2. Connect the USB data cable between the phone and a computer port, and if prompted, select PC Studio.
3. Open Samsung New PC Studio on your computer and wait until the model of the phone appear on the PC studio window.
4. Navigate the Samsung New PC Studio to find the information you want to transfer between the computer and the phone.

Note: Please make sure that Bluetooth is disabled and the phone is in idle mode.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
+1point
1out of 1found this answer helpful.
Question

how to not show your name when you call someone

Rugby11
asked 3 years, 6 months ago
unclegeorge
42303
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Menu, Settings, Calls, General, Show My Number and setup what you want, (Network, Show or Hide Number), Choose network (Name and Number will be shown), Choose Show Number (Number Only, No Name), Choose Hide Number (Unavailable)..
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi unclegeorge!

Thank you for your inquiry.

This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist you with the information about this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do I set up the voice mail on my Rugby II cell phone?

I just got my new Samsung Rugby II phone and need help setting up the voice mail.
asked 3 years, 6 months ago
RK73
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Menu, Messaging, Voicemail, then follow automated instructions.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi RK73,

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and provide you more information about this matter.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

can you use different ringtones for different contacts and for text message alert?

asked 3 years, 6 months ago
deniseg1
Iowa
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, only 1 Ringtone can be used for Text message alert.
answered 3 years, 5 months ago
ATComputers
Indiana
0points
0out of 0found this answer helpful.
answer 2
Hi deniseg1!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Rugby™ ll Cell Phone (SGH-A847), there are no configurable options available to assign specific message alert tone for a contact. We can only assign a ringtone for a contact for voice calls.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Question about the Reject List?

When i add someones phone number to the Reject List, it does not block them from calling my phone, Why?
asked 3 years, 5 months ago
ATComputers
Indiana
on Samsung Rugby™ ll Cell Phone
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there.

You can try to manually add the phone number again to the Reject list or edit that out from the recent call list.

In manually adding a number to reject:
1. In Idle mode, press Menu, select Settings, select Calls, select Voice Call then select Reject List.
2. Press Options then select Create.
3. Enter the number you want to reject and press Save.

Rejecting a number from the Recent Calls screen:
1. In Idle mode, press to display the Recent Calls screen.
2. Highlight the number you want to add to the Reject List and press Options, select Add to Reject List.
3. At the "Add to Reject List?" prompt, press Yes.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
answer 2
Hi there,

Thank you for reaching out to us with your question. You can try to manually add the phone number again to the Reject list or edit that out from the recent call list.

In manually adding a number to reject:
1. In Idle mode, press Menu, select Settings, select Calls, select Voice Call then select Reject List.
2. Press Options then select Create.
3. Enter the number you want to reject and press Save.

Rejecting a number from the Recent Calls screen:
1. In Idle mode, press to display the Recent Calls screen.
2. Highlight the number you want to add to the Reject List and press Options, select Add to Reject List.
3. At the "Add to Reject List?" prompt, press Yes.

Hi there!

Thank you for reaching out to us with your question. Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support
answered 3 years, 5 months ago
SamsungSupport11
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Question

can i mute the tones made when i make a call without loosing volume on the phone call?

asked 4 years, 2 months ago
punkytoo
texas
on Samsung Rugby™ ll Cell Phone
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0out of 0found this question helpful.
1 answer
Answers
answer 1
To adjust the tone on your phone, Go to Menu > Settings > Sound Profile > Normal > Phone > Make all the adjustment needed.
answered 4 years ago
SamsungBryanA
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0out of 0found this answer helpful.
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