Looking for Answers about samsung Samsung Rugby™ ll Cell Phone?

Hi papabear03!

Thank you for your inquiry.

For you to assign a music file as a ringtone on the Samsung Rugby™ ll Cell Phone (SGH-A847), please follow the steps below:

1. While in standby mode, press the right soft key for Menu.
2. Select My Stuff.
3. Highlight either the On Phone tab or the On Card tab, using the navigation keys.
- If the Phone Tab, highlight the Audio folder, using the navigation keys.
- Press the AT&T logo key to view the contents.
4. Highlight either the Tones or Music folder, using the navigation keys.
5. Press the AT&T logo key to view the contents.
6. Highlight the desired MP3 file, using the navigation keys.
7. Press the left soft key for Options.
8. Select Set as.
10. Select Ringtone from the following:
• Call Ringtone
a. Highlight the desired sound Profile, using the navigation keys.
b. Press the left soft key to Save the MP3 file as the Call Ringtone for the Profile.
• Caller Ringtone
a. Select Contact List
b. Highlight the desired Contact, using the navigation keys.
c. Press the left soft key for Select to assign the MP3 file as the Caller Ringtone.
• Alarm Tone
a. Highlight the desired Alarm, using the navigation keys.
b. Press the left soft key for Select to assign the MP3 file as the Alarm Tone.

We appreciate your continued interest in Samsung products.

Hi Mike1330,

Thank you for your inquiry.

The phone does not support DUN (Dial Up Networking) Profile that would allow you to use the phone as a modem for internet connectivity. Samsung does not offer a Data Kit software package for the purpose of transferring data between the handset and a personal computer or for using a Sprint handset as a modem for a personal computer.

However, you may still check with your service provider if they can offer you a software/program together with a data plan that would allow this functionality.

AT&T Customer Service Number: 800-331-0500

Thank you for your continued interest in Samsung products.

Hi Ruie!

Thank you for your inquiry.

There's no configurable option for you to record your incoming call conversation on your Samsung Rugby phone. This default on the phone and its software limitation.

We sincerely apologize for any inconvenience this presents.

Hi crobinson!

Thank you for your inquiry. There's no configurble option for you to lock the browser button on your Samsung Rugby SGH-A837. However, you may ask your service provider if they can disable the browser feature of your handset.

Thank you for your continued interest in Samsung products.

Hi, for you to zoom in/out on the picture just open the picture, press options, select zoom and press the up/down volume key to zoom in and out on the picture.

Have a good day

Hi there!

Thank you for your inquiry.

You may try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. This is for you to refresh the programming of the handset. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

Samsung Customer Support: 1-888-987-4357

We sincerely apologize for any inconvenience this presents.

Hi CraigAdkins!

Thank you for your inquiry.

Regarding your concern, for you to transfer music between the Samsung Rugby™ ll Cell Phone (SGH-A847) and a computer, it would require you to have a compatible USB data cable, a microSD memory card inserted on the phone and download the Samsung New PC Studio for the SGH-A847 on your computer.

For you to download the Samsung New PC Studio on your computer:

1. Deactivate the antivirus and firewall on your computer.
2. Open the web browser and then log on to this link:

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000003&prd_mdl_cd=SGH-A847ZAAATT&prd_mdl_name=SGH-A847

3. Click on the software tab and then download the compatible driver for the type of OS on your computer.
4. Save the driver on your desktop.
5. Once download is complete, double click on the EXE file and click on Run.
6. Follow the procedure to install it.

If the microSD memory card came from another phone and you could not saved any files on it. Try to format the microSD memory card using your phone so that the phone will recognize the microSD memory card inserted in it.

To format microSD memory card using the SGH-A847 handset:
1. Insert a microSD memory card into the memory card slot, located under the phone battery.
2. From the standby screen, press the right soft key for Menu.
3. Select My Stuff.
4. Highlight the On Card tab, using the left or right navigation keys.
5. Highlight Audio, Pictures, or Videos, using the navigation keys.
6. Press the left soft key for Options.
7. Select More.
8. Select Memory Card Settings.
9. Select Format.
10. Press the left soft key for Yes to confirm formatting the microSD Memory Card.

Note: This action will erase the SD card in the phone. You will lose all data on the card.

Connecting the phone to the computer:
1. Change the USB settings on the SGH-A847 handset:
a. From the standby screen, press the left right key for Menu.
b. Select Settings.
c. Select Connectivity.
d. Choose Select USB Mode.
e. Highlight the PC Studio or Ask on Connection.
f. Press the left soft key for Select to save the USB Setting.
2. Connect the USB data cable between the phone and a computer port, and if prompted, select PC Studio.
3. Open Samsung New PC Studio on your computer and wait until the model of the phone appear on the PC studio window.
4. Navigate the Samsung New PC Studio to find the information you want to transfer between the computer and the phone.

Note: Please make sure that Bluetooth is disabled and the phone is in idle mode.

Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi RK73,

Thank you for your inquiry. This is a network dependent issue which is best assisted by your service provider. You may contact them so they can further assist and provide you more information about this matter.

Thank you for your continued interest in Samsung products.

Hi deniseg1!

Thank you for your inquiry.

Regarding your concern, upon checking the specifications and settings on the Samsung Rugby™ ll Cell Phone (SGH-A847), there are no configurable options available to assign specific message alert tone for a contact. We can only assign a ringtone for a contact for voice calls.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

For troubleshooting, you may try to set a different ringtone on the handset. It might be the type of tone you have chosen or the phone itself.

However, if you pertain to the tone that’s like ascending when your phone rings, then it is a default on the phone due to the fact that Samsung is avoiding acoustic shock to our valued customers.

Should you desire additional assistance for more troubleshooting steps, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Samsung Technical Support

There is no software method to disable the PTT button. Carefully pry the button out of the phone, cut the tip off the protrusion on the back of the button, and reinstall the button. That protrusion presses the real switch in the phone, and once you remove it the button will no longer function. Just make sure you only do this if you never want that button to function in the future.

Hi bogie7777!
Thank you for your inquiry.

Handset sounds, such as audible message alerts and ringtones are all profile dependent. Profiles contain all the information associated with the volume settings and levels of the handset. This includes ringers, alarms, notifications, and system sounds. The profile message alert type & tone allows you to choose the alert type that sounds when receiving a new text messages, Multimedia messages, and Email. There are four different preloaded audio profiles that have the ability to be edited.

To edit profiles follow the steps below:

1.While in standby mode, press the right soft key for Menu
2.Select Settings
3.Select Sound Profiles
4.Highlight the profile to be edited, using the navigation keys, then press the key to Edit one of the following Profiles:
Normal
Silent
Driving
Outdoor

Thank you for your continued interest in Samsung products.

Hi LyndaV,

Thank you for your correspondence.

Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents. Have a good day.

Hi sufan1962,

Thank you for your inquiry.

You can use the volume buttons if you intend to adjust the ringer/voice volume. These buttons allows you to adjust the ringer volume in standby mode or adjust the voice volume during a call. To mute the ringer during an incoming call, press the up or down volume key. The volume keys can also be used to scroll up or down to navigate through the different menu options.

Thank you for your continued interest in Samsung products.

Hi Pepo!

Thank you for your inquiry.

For you to use an MP3, AAC and WMA file as a ringtone for your Samsung Rugby II, you may need to make sure that the maximum bit rate would be 320 kb and the ringtone file size would be 300 kb. For more information regarding Ringtone and Media Specifications on your Samsung Rugby II (SGH-A847), please go to the url address below:

http://agent.samsungsupport.com/agent/popup/pop_dtfastlink.jsp?sitecode=us&account=NETFLIX&type=DETAILSPECIFICATION&prd_ia_cd1=N0000001&prd_ia_cd2=N0000002&prd_ia_cd3=N0000003&prd_ia_cd4=&prd_mdl_name=SGH-A847&prd_mdl_cd=SGH-A847ZAAATT#FileTypes

We appreciate your continued interest in Samsung products.

Hi abila4!

Thank you for your inquiry.

Try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If it didn't work, contact your service provider for assistance with your internet settings on the phone.

We appreciate your time writing us here at Samsung!

Hi stella703!

Thank you for your inquiry.

Are you referring assigning contact to the speed dial on the Samsung Rugby™ ll Cell Phone (SGH-A847)?

For you to assign speed dial entries for contacts, please follow the steps below:
1. While in standby mode, press the right soft key for Menu.
2. Select Address Book.
3. Select Speed Dial List.
4. Highlight, using the navigation keys, the unassigned speed dial number key to assign.
5. Press left soft key for Options.
6. Select Add.
7. Select either Address Book or FDN Contacts.
8. Highlight the desired contact, using the navigation keys.
9. Press the left soft key for Select to assign the speed dial number to the contact, if prompted, highlight the phone number then press the left soft key for Select to assign the speed dial number to the contact.

Tip: A shortcut method is to press and hold a number (other than 1) until you are told whether that number is assigned or unassigned as a Speed Dial number. If you press the left soft key for Yes, the Speed Dial Screen displays. You can then assign a contact to that number as a speed dial.

We thank you for your continued interest in Samsung products and look forward to your reply.

Hi there,

Thank you for reaching out to us with your question. You can try to manually add the phone number again to the Reject list or edit that out from the recent call list.

In manually adding a number to reject:
1. In Idle mode, press Menu, select Settings, select Calls, select Voice Call then select Reject List.
2. Press Options then select Create.
3. Enter the number you want to reject and press Save.

Rejecting a number from the Recent Calls screen:
1. In Idle mode, press to display the Recent Calls screen.
2. Highlight the number you want to add to the Reject List and press Options, select Add to Reject List.
3. At the "Add to Reject List?" prompt, press Yes.

Hi there!

Thank you for reaching out to us with your question. Regarding your inquiry, the default phone lock code of your phone is "0000" or "00000000". If the default phone lock code did not work then we can do a reset on the phone

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.

Follow us on Twitter at www.twitter.com/galaxyssupport or www.twitter.com/samsungservice

To find us on Facebook, please visit https://www.facebook.com/SamsungService

Thank you for your continued support.

Samsung Mobile Technical Support

Contact your Carrier first, you must add the option to your plan.